I went to the apple store today, and all I can say is, it has the worst customer service and system set up ever. They booked me into an appointment to come back within an hour and then they still made me wait longer with no confirmed eta when I might get served and expected me to wait another 40 mins! I appreciate they are very busy, but there’s better use of people’s time. More annoyingly was when I spoke to one their female staff and she just smiled to my face saying sorry there’s nothing else they can do as other appointments infront of me was running behind. All they had to do was get a phone out from the back and at most transfer some data for me, it’s not like I’m asking them to set it up on a new network! The place is a joke run by a bunch of idiots. They need to train their staff to speak to customers properly, considering how much we spend on apple products and have a better queueing or waiting system in place. There is no service! If they that busy then hire more staff! All I wanted was to purchase a handset! It happened several years ago, same experience with getting a battery changed. Asked me to go back in 2 hrs time and to leave my handset behind. Only to be told when I came back that they didn’t change the battery cos they were too busy. In the end I just took my phone elsewhere. People stand by talking and clearly not seeing customers. If apple handsets weren’t such a well known product already. They don’t stand a chance of getting repeat business! Absolutely shocking service and they don’t care. It’s left a bitter taste and I shall never return! Giving them a one star is being generous!

'' SOME'' of your staffs need to be trained how to respect people, not even making eye contact when answered questions . If you contact me back, I can point out which one of your team as I could not see their nametags. I didn't go to the apple store to beg for the products for free.That ruined the apple's reputation, really feel sorry for this. They have attitude, unwilling to help,racist that was what they made me feel. After reading other comments below, I'm not the only one who faced this kind of situation.

Staff book you in & you are seen in order by a representative. I purchased an iPhone 15plus after being told about the differences. I was then passed to another representative who assisted with the transfer of data from my iPhone 11. He was very helpful & provided the confidence to complete the transfer. He also gave me good advice regarding future purchases I was considering, without any pressure. The store is clean & bright with products easily accessible for trial.

Bought new 15promax with trade in. Although booked a slot they were too busy serving walk ins to help transfer data. Staff assured me taking phone one and doing it by apple backup would be trouble free. Don’t do it I have never had so many issues with data not being transferred missing, passwords locked apps, lost Apple Pay data etc. etc. do not recommend this store or staff. So disappointed after being apple customer since iPhone 3.

Worst Apple Store I've ever dealt with. Knew exactly what I wanted then placed on a table for 35 mins then when I complained the manager told me we have no staff? A busy Apple Store and no staff? After my wait I was then placed with someone who looked exhausted and fed up. No wonder you have no staff if this is how you operate. I remember when purchasing direct from Apple was a fun exciting occasion it's seriously lost its way.

I came into the shop today to buy myself a new phone. While standing by the phone section Amy came up to me and offered to help me and made the whole experience so straightforward and enjoyable, she was really outgoing and attentive and she is what i believe everyone should be greeted with while entering the store. Overall amazing experience and customer service!!

Had an issue with my iPhone charging dock. Brendan from the service team was extremely welcoming, helpful and even helped me sort the dock cleaning that resulted in resolving the issue. Brendan went one step further and explained all the services offered at Arndale store. Great experience :)

Incredibly helpful, patient and knowledgable staff helping me with my 15 Pro Max purchase today. Made the whole process super easy and was in and out of the store with a fully set up phone in under an hour. Thank you guys

I bought a new phone 13/11/23 and the customer service was incredible. I didn’t get the sales person’s name but he said he was a wedding photographer in his spare time. He was so helpful and knowledgeable!

I bought my new iPhone today with the help of Anna. She was very helpful and guided me through the whole process. She even set up my phone for me. Nice quick purchase thank you Anna!