I chose this place to be my primary after I moved to Texas last year. When I did my annual medical and gyn check-ups last year, I had no complaints. Can’t say that any more. One time last year, I went in with UTI symptoms, and my appointment was at 4:45pm. Big mistake. I was called back in a timely manner, but I guess they forgot about me after a while because a cleaning lady came in and was shocked I was still in there. And then shortly after, the doctor came in to check on me, but it just felt rushed. I guess they forgot I was there. I will say though I’ve heard this happening at a handful of places if you schedule toward the end of the day, but I needed an appointment ASAP for my UTI. Today, I went in for my annual gym exam scheduled for 9am. I get there around 8:55am, but I had to wait for someone to let me in because all of the doors were locked. Then when I go in, no one greets me or even looks at me. Ryan(?) at the front desk basically treated me like I wasn’t there, and after standing around for a bit, just told me to fill out a piece of paper. I was the only one there at the time, so I thought I’d get in soon. Lo and behold, after 15 minutes, I was finally called back. But then, they tell me to wait a bit longer because there was an error with my appointment. He went back to go talk to a doctor, comes back, and tells me they actually couldn’t do my physical today because my last one was in August… never heard of that being an issue before but sure. Okay. So I tell them I’ll just schedule it in August then, they cancel my appointment, and I leave. If this were an issue, why not tell me about this when I scheduled my appointment? Or when I check in? Any time except at the last minute when they finally call my name after waiting 15 minutes. About 5 minutes later, they call me and said they actually could’ve done my physical today and that the doctor told him the wrong thing. Awesome. I told him I’m just gonna schedule for another time. Honestly, I may not even come back at all after this experience. TLDR; was not treated very well and was misinformed about my appointment that I scheduled. I do not recommend.

Decided to listen to a friend and go visit this clinic. My old doctor does not take my new insurance which is super sad. I saw Dr. Koppel I think her name was! This visit was absolutely awful. This was suppose to be my annual physical. This doctor literally talked to me on an I pad first in the room than said okay I can coming in room for your exam. She came in for 5 mins. Listen to heart, checked ears and poke my belly oh and feeled my throat okay exam over she says. She said since I wasn't fasting which I was never informed to fast before hand no lab work could be done at all. I would have to come back! The exam was 5 mins and it was not done properly at all. If you want a doctor that takes her time and actually wants to see you and not rush you or act as if they have better things to be doing do not go here. I am willing to pay my old doctor out of pocket for great excellence service. My eyes were never checked, my reflexes, my legs or arms were ever examined, my throat or nose never looked out, my urine was never taken these are included in your annual physical. I am telling you this is not the doctor to go to!! They said each doctor is different okay sure but the annual physical is the same everywhere. She even said you aren't complaining about any of those parts why would I look hahaha because you still look and make sure my body passes the physical regardless of any complaints or not!!!! Like is this lady a doctor anyway!!!!!! I am furious and will never go here again and my friend is leaving as well. Do not go here.

They definitely pay for reviews here. First of all, the front desk is rude and not helpful at all when taking phone calls. Second of all if you call them for your results or to schedule an appointment the front desk will forward you to a medical assistant who will never get back to you. Finally this Dr. Kopal is quite possibly the rudest doctor I have ever met. She does not listen to patient concerns and if you do mention something she will act extremely condescending and rude, dismissing my concerns with oh its inaccurate data, do you understand what that means? I enquired about my blood type and her response is not a simple no we did not test for it but rather this condescending tone about how there's fade diets related to blood type and they do not work. I did not ask for your opinion, a simple yes or no response will be suffice and who are you to determine what I plan on doing with this information. It is my private medical information and I plan on donating blood but am not sure what my type was as I had the test done a number of years ago. They also clearly do not care at all about their patients and definitely do not even take the time of their day to at least write the BARE MINIMUM on their documents. One look at the blood work I had done there made it clear that they did not even remember who I was or what I told them. Take your business else where. These healthcare providers do not care about your health at all.

I have been with Dr.Alaidros for over a decade now and she is family doc for me, my daughter and my husband. However, my experience this time was very disappointing, not that of doctor but the front desk. I had an appointment at 11:30 and I took time off for an hour from work. It appears that they build my insurance incorrectly for my November appointment as office/lab. There is an outstanding balance. I was running out of time to get back to work and the front desk team member was not ready to check me in until previous balance is sorted out and the time with this insurance people was taking more than hour and I felt so bad that my current appointment was not checked in until insurance can fix it. I would have appreciated if they had told me when I scheduled the appointment or given me a chance to sort it later with insurance. I am not going to run away with $100 nor going out of town forever. Finally I had my appointment at 1:00pm. There is something called a customer service for loyal patients. I am happy with whatever their policy is. I felt like they care more about money than patients or their valuable time. Definitely, there are better ways to sort out the things. The scenes from movies flashed in front , where the patients on death bed are not allowed until payment done. I felt it ridiculous . But as such, Dr.Alaidros and her treatment is fabulous.

This place just want your money. My fiance had an appointment with Dr Kopel, and she not even finished giving her the symptoms when she walked away and never came back. Some blood work, gave her some prescription, which didn't work, and that's all. They were supposed to give the results in 5 days, NEVER DID! We had to call them like 10 days later, some lady answered with the excuse that she's the only one working on calling the patients back, REALLY?? So if the patient has something bad ? the patient has to wait until get worse? On top of that, they we asked for the results, and they didn't have them on the app loaded, so we set up an appointment to pick them up. Well, they asked her for $120 for a follow-up and give the results in paper, because they only have one nurse and lots of patients. My question is, Dr Hania Alaidroos why are you taking more patients when they don't have enough people, STOP PLAYING WITH PEOPLE'S HEALTH FOR MONEY ! You don't have the proper care, and just for make money...that's not right!! We just saw another Dr. The results came up with a treatment for her. A contagious bacterium, if we have not spoken to ask for the results, who knows until when they were going to talk to us, what a lack of professionalism and ethics your clinic has Dr Alaidroos.

First impression The office is very clean , masked on for everyone which i like. and i was referred by someone she said they have everything blood work in one place so it will saves me time to go there. the Dr im seeing was not the dr i was scheduled with but its no big deal. The thing concerned me was that the Dr seeing me was in such a rush, leaving the feeling like unfinished business. She asked me general questions, check my breathing and i was sent to get the blood test in the other sections of the office. Then i thought i came back to the room again to continue the exam, but it was done and i had to ask the man who drew my blood that i still had questions for my physician, he called her for me . She met me, after i asked her one question , she told me to wait in the room for referral dr information and left quickly. I think the whole total time we met and talked is 8 mins . Usually all the Drs i saw in the past they always made sure their clients has any more questions before they left to tend another patient. I also have other concerns but i felt it too much work to call her again and i was not feeling it. Not sure if i want to come back again for my woman wellness exam.

Absolute worst clinic. Please consider being a patient anywhere else. Booked an appointment for my husband and myself for our annual physical. Took off work and fasted to be prepared for bloodwork. Showed up for the appointment and they opened the door the tiniest crack to ask if we had fever, sore throat, etc. It’s December and cold out so almost everyone has some modicum of cold symptoms. My husband has a scratchy throat (no fever/no cough/no runny nose) which he told them. They immediately shut the door and opened a tiny window to talk to us. They said we would have to reschedule for a different day due to his sore throat. He asked if he could wait in the car and they at least do my physical since we were already there. They said no because I was “exposed.” The experience was so bizarre honestly! What kind of doctor does something like this! Even if he had been extremely sick (which he wasn’t) the doctor is where he would need to go to get help…. Yet they would turn him away? At least if this was a condition of entry it should have been in the confirmation text sent the prior day so we could have rescheduled.

I was referred to Dr. A by another physician several years ago and I rely on her as my family doctor. Not only is she skilled in medicine she is a very upbeat and practical person who gives great advice which is all about her theory of wellness. The office staff has mostly been with her for a long time which speaks well of a great office environment. Everyone is professional and caring. I would give more stars if I could!!! May 2020 Update During Covid-19 I needed to do a visit and was set up for face-to-face on my phone. Everything worked great. Dr K was very attentive and I was very happy with my care and am improving. Best of all no traffic or waiting room. I recommend Arbor Green!!! My tele visit with Dr A While I was out of state and tested positive worked like a charm Dr. A and the whole office are heroes. I am in great hands. I know these are challenging times and my doctor(s) are working tremendously. 2022 Update Still awesome care. Dr A and the team are fantastic!

I was ready to go in for my appointment as a new patient, and have decided to look elsewhere already. I called to confirm my appointment, as I made it online, and wanted to make sure all was good with someone from the front desk. A gentleman answered the phone, and put me on hold right away. Which is understandable, I’m sure they are very busy. Then a young lady gets on the phone and ask for my info. She was polite and put me on hold so that she can check to make sure my appointment was ready to do. After a few minutes, the same gentleman picked up the phone was very rude with me. He asked me how he could help me, I explained I was on hold as the previous lady had me on hold. I did not appreciate his response with “ok, well I’m here, how can I help you”. It was the tone he used and it was very unprofessional. Unfortunately I will look elsewhere, due to this gentleman ruining my first time experience with this office. Very disappointing.

Made an appointment for a Saturday. Received a call a couple days before my appointment they were canceling the appointment. Asked when the next Saturday appointment would be. Had to wait 2 weeks. I couldn't do a weekday do not having alot of paid time off. When I got to the office waited 45 minutes then waited in the room. Finally Dr A came in. Now get a call to come back for results from bloodwork. I'm not going to pay a copay plus an hour drive for something that can be told to me over the phone. All previous results have been over the phone. Also given option to face time. Well I don't have an apple device. Asked again to get them over the phone and was told that's not her policy. They can mail me the results so I told them to mail them. These are my medical records it shouldn't be so hard to get my results. Been thinking of finding a new Dr, this may be the reason I start looking.

Came with my husband to have Dr A as our primary care doctor and to do a full check up. Waited an hour and a half on our first visit, then the nurse took us to the room and told us the doctor will be in in a little bit, waited another 45 minutes and decided to leave, the front desk said just give me 5 minutes till i check with her. Dr A came in and was on a rush and didn’t let me or my husband talk about our concerns, she kept interrupting us, Scheduled another visit and called 3 days prior to check on the time and they told the appointment was cancelled, I asked why and the guy told me because I didn’t show up!!! I told him the appointment is in 3 days how I didn’t show up! Then he said oh it was cancelled because Dr A will not come in on that Saturday. Not sure when they were planning to let me know that my appointment was cancelled. Will find another family doctor.

I used to love this doctor’s office! The staff is very nice and Dr. Alaidroos was so awesome! She really cares about you and wants to do everything to find out what’s going on. She helped me figure out a major back issue that the ER didn’t even bother to try to. Now, I’ve been having Dr. Kopel and she’s sort of thorough but always has a very cold tone towards me. I don’t feel as well cared for as I was with Dr. Alaidroos and now I’m struggling with covid and couldnt even get anyone to talk to me to get an antiviral prescription since I’m prone to breathing issues and bronchitis. They told me no one can get to me for almost a week when I had called…. Along with very very long wait times Inside the office (won’t be seen by the doctor for 30+ minutes the last few times I went). I’m probably going to go find a new doctor that shows they care a bit more.

all positive reviews here definitely seemed like it’s paid. Every visit I go here, the staff are rude and talks in a condescending tone to you and makes you think you don’t know anything about your body when they've only seen me twice and don’t have my full medical history. I once had to get my blood work done by them and as the blood was going through the tube smoothly the nurse decided to move the needle mid way, which made the needle give me a pinch, and immediately I passed out on the floor and woke up on the floor. Nurse definitely does not seem like she was trained properly. Even my partner went there and experience the same rude attitude/tone from the staff. You’re better off going to Baylor Scott and White which is only a few minutes away from this clinic. No wonder why this clinic has way too many availability compared to other clinics

I wish I could give this a zero review but I can’t. This is the best I can do. Terrible terrible please do not come here. If they don’t know what’s wrong with you then they panic and tell you I don’t have magic to cure you or you need depression pills . Glad I notice on time and Got a second opinion and the result is endometriosis. Tadaaaa that easy diagnosis by a different doctor in a different clinic. This people call themselves doctors because of a title but they don’t have sympathy for the sick and no good costumer service. Beside a doctorate they should Take a small training on how to treat your client. But at the end of the day the only reason for becoming a doctor is a big fat paycheck. I don’t know if the same doctors are still here but her name was hannia. Shame on her but I believe in karma.

Dr. Hania and Dr. Koppel provide great patient care at their family clinic. Every time I visit with them, they spent enough time to ask me pertinent queations about my health and my life. They do through physical exam and discuss necessary diagnostic labs and procedures. I can always ask question without feeling judged because of their friendly aproach. They both have caring, compassionate, exam room attitudes. They will take time to listen to my concerns with courtesy and provide me with treatment options. I appreciate the followup calls after labratory and imaging results come to their office. I have been patient at their clinics for over 10 years I am never displeased. There is a bit lengthy waiting during visit. I think given the time they take dealing with your health, it is all worth it.

I am so beyond disappointed about how I was treated to see the Dr. I had a sore throat and they refused to see me and they wanted to treat me over a video call. How in the world are you going to see if I am sick buy looking into the camera phone..also I called at 12 to see if I can come in sooner but the only time they said they can SEE ME was at my appointment at 230, and after I get there at 230 they said I have to wait in the car to wait for a video call!! if I would have known all of this I would have stayed home in my bed and call a more professional dr. I been coming here for years but now this was the last straw. I needed a dr not an internet dr. I don’t care about covid and the dr should be there to take care of you not be terrified. I am done and moving Dr’s ASAP!!

I went here for over a year and after switching providers have to say I’m much happier elsewhere. The front staff is rude, gossipy and rushes you through. The wait time is always an hour or longer. I have thyroid issues and they made me come in and spend $100 per appointment almost every month for a year to read lab results and get refills for prescriptions instead of discussing them over the phone. They provide results in the app so I’m not sure what the point of that is if they won’t discuss anything unless it’s in person, which is a huge hassle. This is the only doctor I’ve had that makes you come in and spend money just to speak to them. I would beg the nurses to get either doctor to call me back and they never would unless I made an appointment.

Unprofessional and Annoying Service!!! 3 pm - Actual appt time 3:45 pm - I was told it will take at least an hour more before they can see. I had an appointment on July 14 at 3 pm and I reached well in advance (around 2:45 pm) . Did all the formalities in the next 5 min and was waiting for the doctor. An hour passed and I was still waiting. Reached out to the receptionist to know what was going on and how long it was gonna take? She checked with the doctor and I was asked to wait for at least an hour more. They always overbook but they keep all their online appointments open to full customers. So, in short appointments in this place are meant just to trap people and once you arrive they would force you to wait hours. Avoid them at all costs.

Update: Still the best! Dr. A and Dr. K care tremendiouspy about their patients! All the staff is AWESOME!!! Such a blessing to have a practice that still cares about its patients and NOT JUST THE PROFIT! THANK YOU ARBOR GREEN CLINIC STAFF! I LOOOVE YOU GUYS! I have been coming to see Dr A for a while. The thing most ppl dont understand is she is human and takes on different issues we face daily. She is aware of all issues. I wasted 100.00 going to Urgent care when I should have come here. She is quick to find a solution to every problem and a remedy for every fix. I love Arbor Green Family Medicine Clinic. And I also love the Nurses and Ryen at the front desk Very one is friendly and truly concerned about your general well being.

Not sure why this place has such good reviews. The appointment for our 9 month old was an hour late, then another 30 minutes for doctor to get in. We were also informed that this doctor does not do peds shots. I’m sorry, the family doctor won’t give shots to anyone below the age of 18. What’s the point of coming here, that’s the main point of taking minors to the doctor every year, for shots! Nurse didn’t even take my daughter’s height correctly (said she shrunk), didn’t know how the baby scale worked, and was barely able to measure her head circumference, only did it after asking my wife to do it. This was the most ridiculous “professional” experience I’ve had, across all fields and jobs. Do yourself a favor and find somewhere else.

My experience at this Practice Clinic is always positive every time I visit. Waiting time is reasonable and its based on the time of arrival or if its walks- in . The receptionist Guy is cool and friendly and working hard to finish multi tasks at the same. People will find any excuse to give bad review. Dr. A is one of the best that I experienced based on past experiences. The nurse there is doing her best to complete the initial ( weight and blood pressure) check ups. I do recommend this place. NOTE: insurance plan is to whom be blamed for high premiums or pay In advance high prices. Myself my fee is only $25 with United health care. I trust the staff and I have no issues at all. I’ve been going there for good amount of time.

Dr. Hania Alaidroos is the best doctor I have ever had. I had an strong distrust of doctors due to several terrible experiences over the years but Hania as she says herself “gets to be Mom for all her patients.” I am finally addressing health issues I never prioritized because She asks the questions to get to the root of the problem, makes you feel comfortable enough to share, always has an encouraging word, and genuinely cares about her patients. I often leave with tears in my eyes in gratitude for the trust I now have in the doctor caring for me and for the absolute respect she shows. I have genuine love for Dr. Alaidroos and rave about her practice to anyone searching for a family doctor. I can’t say enough good things.

Waited almost 2 hours to be seen. The doctor first talks to you on an iPad and then comes in the room anyway? Seemed pointless and not very personal. The whole exam was about 5 minutes and the doctor didn't seem to know about my condition. When Dr A listened to my heart the stethoscope wasn't even in her ears. The appointment was very rushed after waiting so long and the whole clinic doesn't make you feel like they care about you. I have family in medicine and they were surprised by the wait time and how short the appointment was and advised me not to go there again. The office was very disorganized and we were told a few times that the doctor would be right back but she never appeared again.

No matter what day or time my appointment is scheduled, I always have an EXTREMELY long wait time before doctor talks to me, even when the office is not busy. Usually wait times can be 30-45min, sometimes longer. *09/17/22-UPDATE!: I called today (Sat morning)to see if I could get in to see doctor ASAP.. I was able to get in right away, and was seen by the doctor within minutes of my appointment time. The staff and doctor were all extremely nice and from start to finish my appointment only took 15 minutes! The doctor even called in a Rx for me at my local pharmacy and I was able to pickup it up on my way home. This was an amazing difference from my previous appointments!!!

I read through all the good reviews and they seem generic. I would be suspicious of anyone who recommends this clinic. Terrible service. They make you wait forever, up to 2 hours after your scheduled appointment time. I had to call them like five times to get refills on my medication and I ended up running out because they never got to it after an entire week. They will code things incorrectly and they often do not care about your time or concerns. They just want to pass them off to the next doctor. I would avoid this clinic. I think they need to slow down and take in less people so that they can provide better service.

I’m still getting to know Arbor Green, however, I can’t imagine ever having a bad experience. I am very grateful to have finally found Arbor Green. Dr. H is attentive, straightforward, knowledgeable and makes me feel completely comfortable. Unfortunately, it’s far to rare that you come across someone as genuine as Dr. H. I’d been causally looking for a new G.P. closer to home for close to 10 years. I tried a handful, but I was still driving 1 hour each way to see the G.P. in my hometown. Especially, when I really needed a Doctor’s help. For several years, since my first visit, I haven’t felt the need to make that drive.

This was a few years back. My mother came to this clinic and every-time I see this clinic it reminds me of the horrible experience we had. I was only a kid at the time but not anymore. To the Unprofessional doctor who told my mother“I have no magic powder to cure you”. Disgusting coming from a health care provider. Reasons why I think ethics class should be required for medical school because of people like that. Unprofessional and unethical. Surprised this clinic is still open. I hope I will never be a terrible doctor like this but rather a one that has moral. Never come here.

Been a long time patient. But finally had enough of every time i go for a check up and make the first appointment of the day 9 am but always kept waiting. Dr Alaidroos has always arrived at her practice late. so no excuse that she was busy with other patients. This last time i waited till 9.40 am she had still not arrived. No staff member even had the decency to let me or other patients know that she was not there. I left my phone number for her to call. No call. Sent an email no response. In my opinion this is totally unprofessional and discourteous to her patients.

I recently went in to renew my FAA medical, this was my second time to this clinic. The staff was friendly, the office clean and in good shape, and the price was the most affordable I've seen anywhere in a long time ($90 for a First Class). I appreciated the doctor's understanding and her taking ownership of me as one of "her pilots". It makes me feel like I have an advocate for my health and my professional livelihood. They seemed to have an updated/dedicated space for the exam this time around, which looked great. I’ll be returning here next year!

Today marked a new level of care for me at Arbor Green Family Medicine. I have been sick for 3 days, coughing and puking . Got tested for Covid and it was negative (Thank God!) When I called in today and told the receptionist/nurse all of my symptoms; I was scheduled for a virtual visit. Dr. Hania Alaidroos call FaceTimed me within 10-12 minutes and my prescription was ready at my neighborhood pharmacy within the hour! When we are sick, we just want help/relief and that is why I remain a patient at the Arbor Green Family Medicine facility!

I had s severe sore throat, due to an acute sinus infection. I did not make a doctor's appointment, and not remembering my extra benefit, I decided to drive to the office and at the check-in window I find out that I would be having a video visit. It took a few minutes, but it was worth it. The visit went well. Dr. A listens very carefully. She knows me as a patient, so she knew exactly what to prescribe for my illness. My prescription was called in, my doctors note for work was done and I was good to go. Very good, Dr. Alaidroos!!

I have been with Dr. A for a long time maybe 15-20 years. She has always been perfect in her analysis of any problem as well as any actions needed to solve any problems. She is professional in her job and has a very pleasing personality. I can say without a doubt that I can depend on her whatever the problem. Yes, she is my family doctor and she has my highest recommendation. If you want truth, excellent medical attention, someone who cares, excellent staff, and even financial savings go see Dr. A. You'll be glad you did.

I cannot imagine how care could be any better than by Dr Alaidroos and her team. Our entire family has been under her care for 10+ years. She is insightful, compassionate, takes the time to listen, and takes the preventative steps necessary to keep everyone healthy. She combines many different kinds of medicine for the best patient outcome and truly practices holistic medicine. She also takes the time to keep up with her patients while under care of other care providers. I cannot recommend her and her team highly enough.

I've been seeing Dr. Alaidroos for over 15 years, since before she started her own practice. She's taken care of me for multiple medical concerns and surgeries, and I was so disappointed when my last insurance didn't use her for 2 years. I was SO EXCITED when DallasISD went back to Blue Cross Blue Shield this year and I was able to use her again! All the SAME people work there, it's a family. I don't feel comfortable going to anyone else! She's a blessing and her staff is amazing!

Have been a patient at this practice for a while now and would like to single out a staff member for extra praise. Have had blood drawn by Jerry, the Phlebotomist twice now. Jerry makes the procedure quick and painless. Although, Jerry always takes the time to verify that i am the person on the chart, Jerry is quick and efficient. Jerry always has a smile on his face and a friendly greeting. Have had many blood draws, and never had blood drawn so easily and efficiently

I've come here twice and both times the wait was incredibly slow. The last time, I waited for an hour and a half, finally opened the door to my room so I could make sure they hadn't forgotten about me, and was told that's not allowed but they would make an exception. Once the doctor came in, she acknowledged the long wait and made no attempt to explain, yet alone apologize. Place looks like a vet clinic from the outside - sucks, won't come back.

Dr Hania Alaidroos and Dr Kapoor are both outstanding in the care and concern for their patients well being. Dr Alaidroos is very knowledgeable and current on medical protocols, and very thorough when assessing symptoms/choice of treatment. I feel privileged to be a patient in this practice. Ryan, Front Office Mgr is awesome accommodating patient w/appts - April Medical Assistant very helpful - staff is equally caring to patients.

I love Dr. A! She always listens to my concerns, offers honest feedback, and takes her time during my visits. I never feel rushed and she is very thorough. In the past the wait times were long and I had some not-so-friendly interactions with the front office staff, but my most recent visit was quick and the staff were great. Either way, it's difficult to find a Dr that listens and has a personal touch. We will stick with Dr. A!

I've never really gone to doctors before unless it was something major until I got older I've had really bad experiences in a small town and the surrounding towns with doctors so I went to Dallas my doctor treats me as if I'm family very concerned thorough and generally is worried about my condition honestly if it wasn't for her and my wife and babies I'd be gone in a year. Thank you for your commitment to other people's lives

I saw Dr A for my yearly physical, She was very thorough and put me at ease. It was the first visit for me during the Pandemic and I have to say the office was organized in a safe and secure way. Dr. Kopel did a video follow-up and as always I felt very confident. The gentleman at the desk went out of his way to followup on a question I had , knowing that I was concerned about an outcome. Truly a great experience, as always!!

REFER ONLY NEGATIVE REVIEWS. Positive reviews here looks paid. Worst Clinic and staff. I am sure you will not go again. Doctor Hania Alidroos will be sitting outside idle for hours playing on her cellphone but she will not give to patient more then 2 mins. Front desk guy is so rude and always put phone on hold. You get no respect and no time. But you will get BILLS and follow up requests always on time without any reason.

Drs Alaidroos and Kopel have been great doctors to me over the past few years, but they have really proven themselves to be caring and responsive professionals this year when I had serious health issues. They addressed my problem immediately, made phone calls to other doctors after hours, got me in to get tests done within hours, and have been generally supportive throughout the entire experience. I absolutely love them.

Moved to the area and needed a good doctor. Took a chance here and I’m really impressed. The staff is very cordial and professional. They are very responsive when returning calls or helping with prescriptions, etc. the entire staff is really great- everyone is genuine in how they act and speak towards patients. Recommended especially for people who are normally uncomfortable in a doctors office and looking for a PCP

Upon moving here, I wanted to find a doctor for our family who is as warm and caring as my doctor back home. I chose Arbor Greene and connected with the staff instantly. There is not one person in that office who is not warm and friendly. Doctor “A” is very warm, open, welcoming, caring, and knowledgeable. I appreciate all she and her staff does to help us keep our family healthy. Mrs. Meegan Houston-Gantt

Thank you doctor Hania Alaidroos and Arbor Green Family Medicine for the outstanding and efficient care you provided late on a Friday evening. When CVS and other clinics were closed, you accepted to see me and prescribed the necessary medicine. Without your timely care, I would not feel as well as I do, one day after the visit. I’m grateful and I warmly recommend Dr. Alaidroos and Arbor Green Family Medicine.

I drive 30-minutes each way to visit this clinic, because I get such great care from the Doctors here. Over the last 10 or so years they have treated me for a variety of issues. During my first visit, Dr. A switched me to a different blood pressure medication which eliminated a side effect I didn't even recognize, i.e., slowed metabolism, and I have since lost about 30-lbs. I hope the Doctors never retire!

I love Dr. A and especially her and Ryan. Ryan is very concerned and does everything in his power to make you feel special. Nothing negative at all except wait times but that's always an issue but Well worth it and basically when DR A great disposition gets on the phone or sees you, You tend to forget. I will be glad when I can make an appointment for my overdue physical. hint hint Thanks Love you guys

Dr. Alaidroos was great. She's super friendly and I felt comfortable with her. The only reason I'm giving 4 stars is because the front desk is extremely rude for no reason. I've spoken with two different people before and both were rude and immediately had an attitude. I won't be returning. It's sad because she is a great doctor but if staff is rude, many might consider not returning.

I have been going to Dr. Alaidroos for over 10 years. Per my experiences with her, she is a great doctor. She has always been nice and kind. She listens to your problems carefully and answer all your questions. She is very experienced and knowledgeable. She does not prescribe any medication or order any tests if not needed. I trust her and would highly recommend her.

My wife and I medical issues. We were able to see Dr. Alaidroos the day after contacting her office. She expeditiously responded to our concerns, providing medications and guidance. Dr. Alaidroos has been our PCP for over 25 years, and, with each appointment, we are grateful to be in her care. Strongly recommend Dr. Alaidroos and her staff for primary care.

She has the perfect mix of knowledge and wisdom. Pragmatic, thoughtful, with a contemporary perspective and a reassuring smile. A tremendous person with a commitment to improving her skills and continuing her education. She’s been my doctor for nearly 20 years. I am grateful my kids have grown up under her care and guidance. A true professional Doctor.

Every time a member of my family has visited they are well taken care of. No matter what the issue, we always feel listened to and that the doctors do everything they can to pinpoint our issue. Testing is thorough. Some may consider it overboard, but I appreciate the attention to detail when dealing with the well-being of me and my family. Great place!

GO SOMEWHERE ELSE. All positive reviews are paid. You will realize when you go there. Front desk guy act like OWNER of office. Doctor never give time to patients. She is sitting outside for hours but only 2 mins to patients ? Why ? Nurses keep calling for follow up visits just to Make MONEY. They need any bloody reason to call patients to make money.

I have been going to Dr. Hania Alaidroos for around 6 years, She is like talking to an old friend, she always listens and doesn't get upset if you have 2 or 3 things to visit with her about..... unlike so many doctors now a day. Her staff is also kind and always eager to help. I have moved and now it's a little bit further to drive, but I don't mind.

Initial appointment. Dr. Alaidroos was personable, thorough and professional. She took the time to ask important questions about my medical/ family history. She was as interested in my mental health as she was my physical health. The entire visit was a very positive experience. The office staff was also extremely polite, congenial and professional.

I have been going to Arbor Green For a few years now and absolutely love the medical care I have and continue to receive there. The doctors are very helpful and take their time in understanding my health needs and concerns. I have referred a few friends to this practice and they too have been very happy with their experiences with the doctors here!

Great place for getting your FAA medical certificate! Have been coming here for a few years for my medical and any time I’ve ever had a question or problem they always bend over backwards for me. Super helpful and knowledgeable on anything I’ve ever needed. Can’t recommend enough! Great people who truly care and want their pilots to succeed!

Dr. A (respectfully) has an aura that allowed me as a new patient to be open and forward with every issue that I need help with. She’s a God send. I have never had a doctor that has made me feel as comfortable as her. A 5 star really doesn’t give her enough justice for her service. I look forward to seeing her on my upcoming visits

From the front desk until you see the doctor the experience is amazing. Both doctors are wonderful and amazing at their craft. Those ladies are very concerned about your health and well being. Being going their for quite some time now and I love it. My journey has been long but they are sticking in there with me thru it all.

My appointment was at 2:15pm and I wasn't seen until almost 3:30pm so I don't feel like 5 stars is appropriate. Dr. Alaidroos was very nice, although a little rushed (I don't know if she was running late that day). Overall she was very professional and did her best to explain her diagnosis for me in the time allotted.

Today's visit was disheartening. I visited the clinic 2 weeks ago due to irregular exhaustion. Today, I visited for low blood pressure (87/49) with several symptoms. Doctor Kopel's first response was are you sure the machine was reading correctly. There was no exam. She had the nurse hand me a list of cardiologist.

I must say this is the best Doctor and Team I have ever been too. They truly care for and care about me in every way possible! Ryan at the front desk and Lexi always are so genuine and professional with of course what I love most great personalitys. I fully recommend this establishment for familys and individuals.

Dr. A has always been very professional and has a very pleasant personality and takes time to listen. I can say without a doubt that I can depend on her whatever the problem. She has my highest recommendation. If you want excellent medical attention, Dr.A will exceed your expectations.excellent medical attention.

Dr. A was amazing! She was very thorough. The guy at the front desk was really nice and helpful. The assistant that took my vitals was also nice. I needed to get blood drawn and that probably was the best experience I’ve ever had. It didn’t her at all. I will be returning and my kids will become patients as well.

Ignore please all negative comments this clinic is wonderful ,Dr. Hania is amazing and caring person who cares about her patients with all they needs. I can’t thank her enough and all her staff as well her assistant Stephanie who will reach out to you for anything that you need. Thank you all for everything

Had appointments & was seen over an hour later on 3 occasions. Having to wait 1-3 hours after my appointment time caused a lot of issues for me and my husband. My husband was denied a referral that he needed due to personal reasons from the Dr. which was frustrating, so we will be switching PCPs.

I have been seeing Dr. Alaidroos at Arbor Green Family Medicine for 9 years and she has been great! She really cares about her patients and is super knowledgeable! I highly recommend seeing her and/or Dr. Kopel for all of your primary care needs! They are both wonderful docs!

Dr. Alaidroons is a great doctor, I have been seen her for many years, she always takes good care of my health and go beyond my expectation. She takes proactive approach to my potential health issue. The office staff is very friendly and provided me very flexible scheduling.

Arbor Green Family Medicine have some of the most professional staff members I have ever worked with. They were prompt, efficient, thorough and I’m pleased with the outcome of my visit. I am actually returning to their office in 1 month for another follow up, voluntarily.

Unfortunately my primary care Dr. passed away suddenly, whom I'd been using for over a decade. I was referred to Dr. A, and they got me in immediately. She was thorough, kind, and extremely responsive. Look forward to developing a long-term relationship with this team.

The staff was kind, friendly, and professional. The atmosphere was calm and comfortable. And most of all, Dr. Hania Alaidroos is a true practitioners with the highest quality of support and care for her patients. I'm so glad to be a part of Arbor Green Family Medicine.

I have been able to make appointments quickly and waiting time is minimal. Both Dr. Alaidroos and Dr. Koppell have been helpful with my health issues, and very frank with responses to my questions. They also take Medicare patients which is extremely important.

My guy friend (Sylvester) referred me to Dr. Alaidroos a couple of years ago. She’s his doctor. Each time I’ve scheduled an appointment with her I’ve never been dissatisfied. I love her honesty and bedside manners. The PA is exactly the same. Love her as well!

Dr A is the BEST and so is Dr Kopel. I have been a patient of Dr A since for many years. I had a visit last week, she called me at home on Saturday to see if I was feeling better. The doctors, nurses, all of the staff are incredible! Ryan is a jewel …

Everything was great! I was establishing my pcp after moving to Texas. Only thing I wish that was better was that they would have followed up on my blood tests (I’m assuming everything was fine, but I also wouldn’t know since I only saw my results online).

Dr. Alaidroos is amazing and very thorough. She really cares about her patients. The only problem is with the staff. I've had multiple problems with wrong medications getting sent in and insurance not being filed correctly has been an issue for others.

I have been a patient of Dr. Alaidroos since before she opened this practice.I literally trust her with my health. Also, many of the staff have been with her since she started her clinic, which I take as another sign of her commitment to quality care.

I arrived 10 minutes early for my appointment and then waited an hour and half to see the doctor. Even though I was a new patient the doctor spent about 5 minutes with me and left. Still, she prescribed the medication I needed so it wasn't all bad.

The staff there were very friendly as was Dr. Alaidroos. There was no delay. I arrived 10mins before my appointment, filled out some paperwork and was brought in quickly for my appointment. I was in for a FAA Medical Exam, I would recommend them.

The staff was very friendly and welcoming. Dr A listened to me and acted right away. I did not feel like I was on a conveyor belt which is what a lot of doctors offices have turned into. Dr A sat down and talked with me, took time to listen.

I want to sincerely thank Dr. HANIA and staff for suggesting to go to the emergency room after I was seen by them.. probably saved me from long term complications and probably my life, been going here for 13 yrs wouldn’t change a thing.

Doctor Hannah takes the time to listen to u and find out what u need ! Also she takes the time if u need to be referred to someone else she finds out who takes your insurance I recommend this clinic I have been with her 2 years now !

One of my best experiences in Dallas as far as healthcare. The doctor took the time to explain and treat the symptoms. The facility was clean and located in a safe part of town with plenty of parking. Staff were friendly and helpful.

Always great service and staff. Dr. A and Dr. Kopal really care about the patients and remember little details that shows me how great their bedside manner is. Recommend them to anyone who wants to find a Doctor who actually cares.

The staff is absolutely amazing!! I love the fact that Doctor A takes her time to address your concerns, I never feel rushed or like I’m just another patient. She’s very caring and understanding, I’m so grateful that I found her.

Great staff, Selfishly I want to give Arbor Green no stars so the practice wouldn't be so busy but I couldn't bring myself to do so. Everyone is always pleasant even when the office is busy. Drs Kopel & Alaidroos are a godsend.

Thank you! I usually dread seeing a doctor but the staff was very professional and attentive, even for a last-minute, end of the day appointment - and on a Friday. Saw me quickly and I got my much needed prescription refilled.

My experience was excellent . I felt that Dr .Alaidroos is competent, caring and listens better than any other Physician I’ve encountered in Dallas. She did not rush and answered all of my questions . Thank you so much .

My first time meeting Dr. Alaidroos, very awesome provider. I did not have to wait long for being first visit. Provider and staff are marvelous very welcoming, fast and efficient. I highly recommend Dr. Alaidoos.

Dr. A always has a smile on her face even during the busy season. She is always helpful and seems genuinely concerned about my well-being. It's because of her that I drive 30 miles out of my way for doctor visits

I enjoyed the Doctor very much. Also the front desk staff was very kind and helpful. I had been looking for a new PCP since I moved from Houston. I found one as of today . I’m very happy to find a good doctor.

Easy schedule online. Short wait day of visit. Efficient visit and Dr. Alaidroos listened to my concerns.Results of blood work available online in a few days. Referrals taken care of quickily and easily.

I love Dr A. But every time I have a visit, I’m there for several hours. Waiting room, 30-45 minutes, then another 30 minutes waiting in a room, before I even see the doctor. Very frustrating.

I had a great experience with Dr. Hania. Would certainly recommend her practice to friends and family. She is kind, compassionate and knowledgeable. A step above the other doctors I’ve seen.

I appreciate the courtesy, compassion and professionalism of the staff. Dr Alidroos is very pleasant attitude, you feel respected and very professional. Clinic has a very clean environment.

Dr. Hania Alaidroos is very attentive and listened to all my concerns. She took care of every single thing I asked for and was incredibly kind and patient with me. 10/10 would recommend :)

Dr. Alaidroos is very friendly and professional. The treatment she provides fits my personal needs perfectly. Her staffs are very friendly and helpful, too. Highly recommend!

Dr Alaidroos is fantastic. She is a great communicator and promptly addressed my concerns. Her staff is kind and professional and ensured all my questions were answered

The Arbor Green Family Medicine team has been reliable for me and my family. These days, to be able to see the same provider and develop trust is incredibly valuable.

I love Dr. Aliadroos, so a great doctor very compassionate, caring of her patients well being, the staff at arbor Green family medicine is wonderful, …