I have become a loyal customer since moving to Las Vegas due to being stationed at here on the West coast . I have had countless wonderful experiences with multiple associates and locations of Ashley Furniture. On 11 November 2022 I went into Ashley’s to purchase the loveseat that matched the Soletren couch in Ash I had purchased in 2021. My experience was subpar at best with an unpleasant associate but that didn’t stop my purchase as I enjoyed the quality of Ashley furniture. 16 November I had the Soletren loveseat in Ash delivered to find the color had changed or so I was later told they dyed and lighten the fabric. My delivery process was so to say the least inappropriate and inadequate. I immediately noticed the color was not correct. The gentleman that delivered my couch was adamant it was in fact the same color, they worked for Ashley’s company and I should take the loveseat. I told them I didn’t want the love seat as it didn’t match the current couch I purchased. The gentleman that delivered my couch proceeded to tell me that the couch was dirty and old. Suggesting I needed to clean the couch to restore the color. Or rub my hand on the couch to make it lighter. I was flabbergasted and appalled someone would suggest that, when this was not the case. I happen to have had a good friend present during delivery. After I pointed out the loveseat wasn’t the same color the conversation moving forward took place in Spanish only. It did not bother me they wanted to speak Spanish but as the customer I had no idea what was being discussed and had to have my friend translate for me. The couch was removed and the final word from one gentleman is he’s not sure why he’s taking it back as he will still deliver the same loveseat in the same color again. As the customer I wanted to figure out what happened before I completed this purchase. I got a call from the warehouse immediately after the gentleman left to a woman who wouldn’t let me speak two words about the situation. I am aware the loveseat comes in two colors Ash and Stone. I tried to explain as I didn’t want the mistake of having the loveseat in stone delivered since that was not the color I had ordered. To no avail could I get a word in and gave up. Ultimately my follow up phone call about the situation happened today 17 November 2022. The woman on the other end was sweet and understanding and I appreciated that since I had a horrible experience over the past few days with Ashley’s . I bought the couch off of recommendation from a friend who purchased the couch in 2020. I then followed my purchase in Feb 2021. I visited their place to evaluate her couch to the color of mine. Her couch indeed matches the color of the love seat that was delivered to my apartment a few days ago and matches the one on the store floor currently displayed today. How is this possible if I am being told the color of the fabric had been dyed lighter my after purchase in 2021. I am truly upset as at the time of purchase from seeing the couch in Ash on Ashley’s store floor to delivery would myself or any person have noticed the change in color on delivery in 2021. The the gentleman that delivered my loveseat in fact couldn’t tell the difference either. I was told there was nothing Ashley could do and it falls on me to repurchase the couch so that I could get a couch and loveseat to match. Wow. That’s all it comes down to. Something isn’t right and it may not be made right but it’s upsetting all the same at the end of the day. I get no loveseat and now I’m stuck with a couch the doesn’t match any color. This first picture is the display on Ashley’s Furniture floor The second picture is the picture of the couch and loveseat my friend purchased in 2020 The third and fourth are the photos of my couch. The final photo is both my couch and the love seat that was delivered next to each other.

After dealing with this store 4 times within 2 months to purchase a sofa the sales associates seemed completely disinterested so much they never returned 1 call nor followed up it was like they couldn't care less about making a $ale. I even went in one week night only to be handed off to another sales person because the one I had an appointment with was too busy even though there was absolutely no one in the store only employees. Then It all changed rather quickly on a Saturday Afternoon I called one last time a few weeks later and was lucky enough to be transferred to Mike Glover a friendly Sales Executive who checked on pricing, called me back a few times. I knew exactly what I wanted an ordered a Sofa & added a matching Rocker Recliner from Mike Glover. I was impressed with how fast my delivery date was as well within 7 days as opposed to one month I was told by others. On Delivery the Guys were friendly, careful & very efficient they put both pieces together and made sure I was happy, everything was exceptional no marks, rips etc. Even the delivery text messages and customer service Gals who called to confirm the day of delivery. The quality, stitching & comfort level of these pieces exceeded my expectations because they feel even better than the floor models. After delivery which took only 25 minutes Emails & phone calls from Ashley Corporate started less than 1 hour to make sure I was completely satisfied. If you want to purchase from Ashley & receive VIP Service- ask for Mike Glover he showed a Commitment To Excellence and took away the rather horrible non-caring perception I experienced with 4 other sales people. Not one of them followed up.Mike Glover did & got the $ale.

My family and I have shopped at this store since we first moved to Las Vegas in 2014, and throughout the years, we've purchased a new mattress, night stands, bed frame/set, and an area rug. For the most part, this store has definitely delivered with respect to product quality and service. But unfortunately, that mattress we purchased went bad a little over a year after purchase. Certainly not 100% at fault to Ashley Furniture since it was a Sealy-branded mattress; however, if this store sells a product, I expect quality throughout with all their products. The store itself is nice...very spacious in there which allows customers to walk around freely without constantly worrying about bumping into things or people. The bathrooms were clean every time my family and I needed to utilize them; both male and female bathrooms. The sales team are extremely friendly and don't portray themselves as being overly pushy and/or annoying. They're very helpful in every aspect which makes your decision making process easier. Overall, I prefer this furniture store over the majority of furniture stores in Las Vegas. Although there's one furniture store in the valley that takes the trophy, I will still come to this store majority of the time. Definitely recommend this business to everyone.

My recent experience with David at Ashley Homestore was nothing short of exceptional. David’s customer service skills were truly fantastic; he never rushed us, ensuring we had ample time to explore the store and make an informed choice. His dedication to providing a personalized experience stood out as he leveraged his experience to guide us, preventing any potential missteps in our decision-making process. David’s patience was particularly commendable, especially when helping us navigate financing options for our sofa. His deep understanding of Ashley’s processes and proficiency with the POS system made the entire purchasing process seamless, efficient, and remarkably easy. I want to express my gratitude to David for helping us make the perfect purchase and kick-start the new year with an affordable and comfortable new sectional. His commitment to ensuring customer satisfaction and his ability to make the buying journey enjoyable is a testament to the outstanding service we received. If you’re in search of a stress-free shopping experience and expertise you can trust, I highly recommend seeking out David at Ashley Homestore.

I initially wrote a great review but found it important to update my full experience. I purchased $6,000 in bedding furniture and mattress. I was never told that the mattress was not returnable. I expected a FIRM mattress upon delivery and it was in no way firm. After one night of sleeping on the mattress, my neck and back were in so much pain. I immediately contacted them and after them giving me a runaround I was told that i could not return the mattress and the fact that their employee didn’t tell me about the policy was met with “I’ll make sure my team emphasizes that in the future.” I’m disgusted and livid with their actions and refusing to give me money or allow me to get another mattress. I will share this experience with everyone I know and tell them not to shop at Ashley’s beythey take your money and run. I received great service with Angie today. She went above and beyond to accommodate my needs in this sale. I highly recommend her service as an Ashley’s team member.

NEVER ever buy anything from Ashley Home Store. If you do it is at your own peril. I went in last week and ordered two lamps. NOT a lot. Not furniture. I opted to pick it up today because of a time schedule to finish redecorating before visitors. I confirmed with the sales person prior to purchase it was IN STOCK before paying. I agreed to go to the skeevy section of town and pick it up so I could get it on time. Nope. Epic FAILURE. I went there today and was told there was a "manufacturers delay" ??? It was in stock. They claim they called 3 days ago and left a message. No calls at all from them let alone a message. Then told me I had to drive all the way back to the store of purchase for a refund. I will NEVER spend a cent with this company again. ZERO customer service and not the highest quality product on top of that. Would leave zero stars if I could.

We needed a new couch and loveseat and are loyal Ashley customers for the past 25 years. We came into the Ashley on Decatur kinda knowing what we wanted. Sales Associate Mike Glover greeted us and we looked at a few different sets. He is very nice and would allow us time to relax and discuss our decision, and come back and check, and then give us more time to discuss! Outstanding Customer Service by Mike!!! We actually came back a couple times before we made our decision, and Mike patiently and kindly helped us every step of the way! We chose what we wanted and told Mike that we would come back for the new end tables once the couches settled into the house and just to see him! Dawn the Manager was awesome and again, if you come into this Ashley for anything, ask for Mike! He is the BEST!!!

My girlfriend and I went in knowing exactly what we wanted. However, *gasp* we weren’t sure if the two piece sectional was going to fit through our doorway. Daniel saw our pensive faces and immediately stepped in and asked us if we needed assistance. We asked him our questions. He then pulled out his handy dandy measuring tape and did some measuring. After a short moment, our minds were at ease. Daniel made our entire purchase experience pleasant. We are already discussing future purchases and hoping to work with him again in the future. This shopping experience was a slay 10/10.

Zero stars would be too generous for Ashley Furniture. We were conned into buying a wobbly table, sold on lies and empty promises. Multiple technician visits, table swaps, and a barrage of miscommunication later, they dared to claim this unstable junk is their "standard". The audacity didn’t stop there. Just today, they sent an email basically telling us to deal with it. But trust me, this isn’t over on their terms. Word of advice? Don't waste your money or sanity at Ashley. Their smooth talk is a trap, and once they have your cash, you're on your own. Absolute nightmare.

My mom was shopping for a couch. We found a beautiful couch that she liked and we were approached by Angie. Angie is AMAZING! She showed us a very similar couch, and come to find out, it was also a sleeper! The price (already very reasonable) was only $100 more. Mom wound up with the sleeper sofa, chair, ottoman and table for not much more than she was wanting to spend on a sofa alone. A major deciding factor in purchasing from Ashley was our salesperson Angie! She is very knowledgeable and so friendly. THANK YOU ANGIE and Ashley Furniture!!

The salesmen that helped me at Ashley Furniture were really nice! I was helped by Alex during my first visit for our new loveseat, and then my husband and I were helped by David for the matching rocking recliner. They were both very patient and kind. They helped me find exactly what my husband and I needed! The delivery men were also very fast and efficient! All around we had a great experience, and if we ever need any good furniture in the future, we will definitely consider going back to Ashley! Thanks, guys! Keep up the good work!

We are very happy with our recent visit at Ashley! We walked in just to kill time to look around and we walked out with a couch we were completely happy with. We had specific idea of what we wanted and Benz pointed us to what we needed! He was such an amazing employee giving us cleaning tips and showed us key features of our couch. He basically saved us 1000 dollars from the couch we wanted to buy online. So if you want friendly staff and variety of quality furniture come in and especially ask Benz for help!

Staff were attentive during shopping, but sold me boxsprings with a tempurpedic mattress that would’ve voided my warranty. The store manager had to adjust my order and push back delivery to ensure I received the proper items with my bed after I discovered the issue. Delivery staff were on time, but didn’t bring shoe covers and walked through my house, including over brand new custom carpet, with dirty boots. Will likely find another furniture store as we replace furniture in additional rooms.

The salesman by the name Benz has been very accommodating and friendly to my inquiries. He has been very patient to me changing my mind few times on the furniture that i am choosing. I came back twice and could decide, he never gave up following up until on the 3rd time i finally decided to get the bedroom set and dining set that i picked. He gave me the necessary discounts to convince me to closethe deal. Over all, everything went smoothly, i am just waiting for the delivery next week.

I was in your store last night and greeted by your salesman Mike Glover. I was looking for a dining room, living room, set, and office sofa couch. Mike was very courteous and helpful, along with patience. I did find the dining room set I wanted and ordered it today! I will be in next week to look at the rest of the furniture I need for my new home! Your company is very blessed to have a young man like this working for you! Sincerely, Susan

We moved here a month ago and we’re browsing around the store. Alex greeted us as we came in and was attentive in an unobtrusive manner. He is a professional and a gentleman! He guided us through the process and he tailored our purchase of a dining room set to complement our new home. Ashley is a brand that speaks quality. We are delighted with the set and highly recommend this store to all! Ask for Alex, you will enjoy your experience!

I went in the store and was greeted by Angie this morning. She was very nice and asked questions to see what I was looking for, she showed me how to find the prices and directed me to the bed frames. She also gave me time to browse, but was not far just incase I had questions. I found three beds that I liked and she helped me with my purchase. Will be back to this location the next time I am looking to up the product you offer.

Worked with Daniel today. The entire staff was extremely friendly and helpful. Daniel was extraordinary and went above and beyond to assist my daughter with her 1st furniture purchase for her new home. Explained all of the features, options and company policies regarding her furniture! Thanks for making her transition to her new home easy.

Mike was amazing and really helped my husband and I select our bedset and mattress. He answered all our questions, shared his experiences and went above and beyond with his customer service. I highly recommend coming to this store and requesting Mike for assistance. Thanks in Advance Blessings

Shopping experience at Ashley located in Decatur made easy if you are being helped by an awesome salesman. Benz is a great guy, he will recommend quality product without hurting so much of your pocket and he has sense of humor. If you go to Ashley in Decatur make sure you ask for BENZ.

We received great customer service from Mike during our visit looking for a bedroom set for our son. He wasn’t too pushy and gave us plenty of space while we looked around. He showed great recommendations for bedroom sets and was super through when going through our sale paperwork.

Angie is lovely to work with. She is knowledgeable with their products and was able to answer all of our questions. She’s so easy to talk to and understands our needs. We will definitely ask for Angie again the next time we’re back at Ashley Furniture. Thank you, Angie!

Went to several other furniture stores - glad we decided to wait and come here!! Our sales person Liz was great! Very helpful and not pushy at all. She made great recommendations. We were able to furnish our entire home! Thank you Liz for great service!

Ashley has terrible warranty repair. Our couch was purchased 2 yrs ago. First year we had the repair man come out because one side of the couch was feeling broken and we paid for the warranty. He said nothing was broken. It has continued to

This review is for the store on North Decatur Las Vegas. The staff took care of an issue I had with a lamp in the most expeditious and painless manner possible. Thank you Miss “K” and the other lady who’s name I unfortunately did not get.

Awesome experience! Alex was so professional and helpful as we were a bit overwhelmed with all the options. He got us exactly what we wanted, how we wanted and when we wanted it! We will be back looking for him to help us in the future

I was sold a defective table, promised solutions, and all I got were endless technician visits and a replacement that was just as bad. Their idea of 'customer service'? Sending an email dismissing our valid concerns, as if we're just

Very informative and helpful. Made my shopping experience very enjoyable, would highly recommend to anybody looking g to purchase furniture or mattresses. A little pricey, but what new furniture isn't, and the staff is amazing.

Daniel D was a pleasure to work with. His assistance was above and beyond. He was very informative and communicative in regards to questions and concerns we had. We’ll definitely come back to Ashley to do business again.

Angie was the absolute best! Ive been shopping at this locations for years and she was the best experience of service. No pushy salesmanship at all. Thank you for all your help and kindness from start to finish, Angie!

Alex helped us out today, and he did a fantastic job! Very helpful, and really helped us narrow down our choices to a set of furniture that we absolutely love. A great experience from start to finish.

Sales personnel were friendly, knowledgeable; explained in detail about the delivery process, the after-delivery care, etc. Should I need additional furniture in the future, I'll come to Ashley.

Great experience with Mr. Daniel. He assisted us with every possibility to give us the lowest price! If ever want to shop at this location look for Mr. Daniel, I promise he is nice.

Alex was extremely helpful and patient. He helped me through a lot of difficult decisions for a few hours, yet I never felt rushed or pressured and was happy with my final purchase.

Went to buy a mattress at the store. Also a mattress cover there. Wanted to pay cash (it was under 100.00. If you can believe, The store did not have change for 100.00.

Item arrived on time in good condition. Benz was a great salesman. We had our item shipped Fed Ex for free as Ashley’s home delivery charges are very high.

Mike was awesome to work with, wasn’t too pushy but checked on us periodically. Also, very friendly! Highly recommend working with him.

Angie is very pleasant and patient. She made sure that we were happy with our product, she made sure that our product matched.

Alex is a wonderful salesperson and a fun person to deal with. He is professional and entertaining. He deserves a raise, lol

David did a fabulous job assisting our 17 yr old daughter with the purchase of her new bedroom set.