A small crack formed on the seat stay of my carbon fiber bike. I took it in to Atlanta Cycling and they contracted Trek and began the process of a warranty replacement since it appeared to be a manufacturing defect. I was given the option of a new bike or a replacement frame. I opted for the replacement frame. Due to the pandemic, the supply of bikes and frames was extremely limited and timelines for delivery were 3-4 months. That was out of anyone’s control, but the constant updates from Atlanta Cycling about the progress of the order and the expected shipping date helped keep me informed. Around 4 months later the frame arrived at Atlanta Cycling and the guys immediately began dismantling my old bike and moving the parts over to the new frame constantly keeping me up-to-date in any parts that needed to be replaced (which turned out to be very minimal). Within a few days I had my new fully built bike in hand and everything was perfect right out of the gate. John and Ben were my main points of contact and they did a great job. I believe Ben didn’t most of the build, but John helped me figure out all of my options whenever questions arose from me. And to add to that, they built out the bike and didn’t charge me for labor due to the long wait in getting the frame from Trek. That was a nice surprise and definitely made up for the wait, which was completely out of their control. The best part is that I was able to take that money and use it for a few upgrades, which also turned out great. Thanks to John, Ben and all the people at Atlanta Cycling for all the great work and for getting me back in the saddle as quickly as possible! -Scott

The most knowledgeable and customer oriented group of folks I've ever worked with. They helped me build my Project One Trek road bike a few years ago and have provided extraordinary customer service ever since. I shop exclusively at this location for gear and equipment. I love the recent renovations on the shop. (3/21/2018 UPDATE): purchased my SECOND (Tri fit this time) Project One bicycle with guidance from this shop. Customer service is still top notch! Brian and team are awesome and I could not be happier with my new wheels!! (3/25/2019 UPDATE): ...there's a pattern here. Stopped by a few days ago to purchase a full-disc race wheel for the tri bike I purchased last year. What I enjoy most about this shop and staff is every visit is personal. And the level of care and attention does not wane after you've made your BIG purchase. The staff is just as warm and genuine when I'm purchasing a single tube of chamois cream as they were when I purchased that Project One Speed Concept and Zipp race wheel. Ansley is my shop!

I took my bike in to service last year to have the service crew look at a wobbly fork. I was grateful because it wasn't a brand they carried and albeit it wasn't a big problem, they still managed to tell me what was wrong and fixed the problem on the spot at no charge. This experience convinced me that my next bike would come from this shop. One year later when it was time for a new bike, I went back to buy and the service was as top notch as I remembered. No pushy salesperson, no pressure, no stress. Bikes are hard to come by these days and bike shops know they'll be able to sell them no problem - even so my experience was fantastic. Stephen (sp?) went above and beyond to help me determine if the bike was right for me. Post-purchase, he helped fit me on the new bike (at this point it was past closing for them - they could have easily told me to come back tomorrow). Anyhow, long story short, buy from these folks - they'll take care of you during and after to make sure you're always on your bike.

Excellent customer service at this store! Eric answered my telephone call and was able to locate a bike and help me reserve it with a deposit. He also offered additional, helpful selection suggestions. Samantha helped us when we got to the store and she was friendly, knowledgeable and patient. The store is incredibly busy right now, especially in light of social distancing, and we never felt pressured to hurry up. Both associates were interested in helping us and making sure we got the right bike. This purchase was for my 9 year old daughter who ended up getting the Trek 820 XS. We know how rare it is that you had this bike in stock! We've been online searching and calling all across the country for a bike that would fit our tall child. How I wish we would've just picked up the phone and called our local store weeks ago! Thanks for helping us have a terrific experience, from that first phone call to the in-store encounter. It really made all the difference.

From the minute I stepped into the store, I was amazed by the service and quality of the products. I was helped right away by Edward where he gave me his full attention and was considerate of my budget, needs, and really took the bike's use into consideration when choosing a bike for me. He was incredibly knowledgeable and put me with the right bike and shoes that I got to walk out the door that day with! Prior to buying my bike I was fitted for my bike and was allowed to take it for a test ride to make sure it was comfortable and exactly what I was looking for. I have not experienced this at other bike stores and felt even more secure in my purchase. The store felt like a community and the entire staff was welcoming and warming - you could tell everyone was passionate and knowledgeable about bikes! I look forward to stopping in the store in the future and will recommend Atlanta Cycling - Ansley to my network in the future!

I went to Atlanta Cycling to get a mountain bike. I’ve bought other bikes from them over the years. I worked with Mary in sales. She is fantastic! She knew exactly what I needed to get to have the best mountain biking experience possible and also expand my mountain biking abilities. She also consulted with one of the great technicians there named Kevin. Kevin is not only a knowledgeable and talented technician but also a professional mountain biker. Kevin no doubt knew exactly how to tweak my bike for optimum performance. After he worked on my bike I wanted to go straight from the store to the trails. I would highly recommended Mary, Kevin and the team at Atlanta cycling if you have any interests in cycling.

Excellent customer service by Zach Reid. I just brought home a perfect TREK Emonda. Zach took plenty of time to adjust, discuss, and even ride with me to make sure I was extremely happy. I worked with him for several days to ensure I had all the correct parts... smaller carbon handle bars and stem, as well as new cleats and pedals that would work well for me. He took time to make sure I was fitted, and was keen on my adamant demands of having no flaws on my new bike. I have been an Atlanta Cycling customer for years. I am completely happy that I had Zach working for me and would highly recommend him if you want that extra touch of excellence. Well done Zach! I am one happy camper!

Great sales staff. When I went to purchase I was shown a variety of bikes both above and below my price range. I ended up going a little higher because the features made sense in regards to what I was looking for. The recommendations were spot on and there was no pressure to buy. He knew what he was talking about and was obviously an experienced cyclist. The service department has been great too and takes care of what is necessary to keep my bike in tip top shape. Also I found that their selection of Trek bikes was excellent and this brand is clearly superior to some others that are sold at competitors. I highly recommend Atlanta Cycling at Ansley. Keep up the great work!

When I parked, a staff member came out to the parking lot, greeted me, then took my son’s broken bike. He took one look at it, and kindly, sincerely asked, “is he ok?” Referring to my son. I was touched. Then he took the bike to the repairs area in back and introduced me to the repairs staffers, who was kind, confident, relaxed and knowledgeable. Gave me a quote and bike was finished by end of day. The store itself was clean and welcoming. Parking was simple. I’m grateful for how easy they made the repair process and how helpful, warm and friendly the atmosphere is, the team is incredibly nice. I’m now a loyal customer.

this company employees great people will make you feel welcome and excited about bicycles, even if you are a total novice with little capability or interest in being a racer or an athlete. In fact, they specialize in bringing backs a little kid inside you - the one that used to get on that bike at the beginning of the summer and barely get off it for weeks. They really listen to what you were looking for, help you understand your options and ensure that you fully understand the product that you purchase before you leave the store with it. I cannot recommend him highly enough.

Only reason why I looked here was because it was slim pickings in my town. I bought two Trek mountain bikes, helmets and some accessories. The staff was extremely friendly and helpful. Customer service was the best. I had an issue with one of my helmets when I got back home. The owner called me personally going above and beyond out of his way to take care of the issue. This was a great experience! If I didn’t live so far away I would come here for all my biking needs. I would definitely recommend anyone to go to here. Thank you Atlanta Cycling Ansley!

I bought my first gravel bike here, and Avery was incredibly patient and helpful. The whole crew has been extremely helpful every time I’ve needed their help, and they’re about as friendly as it gets. If you’re looking for a bike or components, look no further. The people at Atlanta cycling are consummate professionals who were willing to help a beginner like me get my first high end bike and keep it running like a top. Overall, My experience with Atlanta Cycling has been stellar. Make a trip, You’ll be in good hands.

Great customer service. We were looking for a specific bike and size that seemed to be out of stock everywhere. Atlanta Cycling - Ansley is the only store that offered to order the bike for us. I love retailers that believe in going the extra mile for their customers. While we ended up driving out of state to get the bike sooner, their willingness to help us find our dad’s Father’s Day gift was everything! For this reason I will always recommend this store/location. Thanks Samantha!

I love the shop. I had the pleasure of working with Mike at the shop when I purchased my Trek FX-1. Mike even remembered my name when I came back a few days later to pick up my ride. I was always greeted with a smile and great energy. Everyone was nice and informative. I liked how the shop was very neat, clean and they practiced social distancing but I still felt welcomed and appreciated. I'm looking forward to doing more business with Atlanta Cycling. Keep up the great work guys!

What an awesome shop. I have no experience with bikes but I’m currently gearing up for a long ride and these folks took great care of me. Patrick opened the shop up early for me and took a ton of time answering my questions on gear and general bike care. Corvez also helped me with a few additional items and shared a ton of helpful knowledge that a novice like myself needed to know. Very thankful for the folks here and will be back 1000%. Thank you so much for the help!!

The service reps at this location are fantastic! I love that they’ll check any bike purchased from the store and perform general inspection, pump tires and oil things up free of charge. But what’s special are that the staff are friendly, very knowledgeable and seem to genuinely love doing what they do. When I walk in, I feel like I’m on vacation and can’t wait to hit the road on my bike. I highly recommend Atlanta Cycling in Ansley.

The staff was friendly and very helpful. Noah answered every question I had and left me feeling confident about what I asked. His answers and comments were clear and easy to understand. He and some other members from the staff even put together the new bike hitch I bought for my truck so I could take my brand new Trek home safely and securely. Thank you Atlanta Cycling - Ansley! You’ve made a new customer for life.

Brought my bike in for a gear cable repair. Was assisted by a knowledgeable bike repair assistant who mentioned some other needed repairs prioritizing them which I appreciated since I didn't have the money currently to take care of them all. When I picked up my bike, it was in much better shape and I felt like it was well tuned up beyond just the repairs I had paid for. Thanks so much for the great service!

I got a bike fit from Avery here. I have gotten one bike fit before it lasted roughly 2 hours. This one took about 30 minutes. He made a few adjustments which helped, but didn't take any measurements and I rode for a total of roughly 5 minutes during the fit. Not sure if Avery didn't know what he was doing or what the issue was. Cheapest Bike fit I found ($150) but definetely get what you pay for.

Eric was an amazing salesman. He helped me over email, and he was so helpful when I went to pick up the bike. He made sure it was the exact size that I needed. He also put the new saddle that I bought on for me. I had never bought a Trek bike before, so I had a few questions. He was incredibly knowledgeable and helpful. I would highly recommend this store, especially if Eric is your salesman!

Totally awesome. Stephen W walked me through everything I needed to know and guided me through my bike purchase. He did an expert fitting and even made adjustments on the bike before I walked out the door to make sure my ride was perfect and unique to me. I couldn’t have asked for a better associate at Atlanta Cycling. The only downside is I wished they had a military discount of some sort.

Sorry about the original one star review - I don't typically do that without explanation! This was a mistake that I'm happy to correct - you all did an excellent job with my son's bike - three years on he still loves it - I'm sorry this review was out there for so long - I just didn't see that I had made a mistake! My sincere apologies, you all do a great job.

By far the best overall customer service and knowledge. Tom (along with the entire staff at the Ansley location) sized me correctly, special ordered the bike I wanted, helped convert my new hardtail to tubeless and even tracked down some hard to find grommets when I added an internally routed dropper post. This shop is on-point! Highly recommended.

This was the 4th store we visited today in search of a new bike. Mary spent so much time with us and found the right bike for us. We were very impressed with how much time she took to help us find exactly what we were looking for. As well as worked fitting my friend and discovered he actually needed a different size than we first thought.

Exceptional service and staff. Very friendly and knowledgeable. I've purchased two bikes and they've always made time to ensure that our bikes are will maintained in a timely matter. At Atlanta cycling you're not just purchasing amazing bikes but an experience you will not gain anywhere else. Highly recommended. Corvez has been my go-to.

Best and fastest service I've ever had. Although the service agent could have let me purchase a tire sealant from the shelf, he recommended that I wait for them to replenish stock for a specific type. The agent also informed me how to better care for my bike to save money in the long run. In Atlanta, this is the only bike shop for me.

Fantastic service! Not only did I receive comprehensive help with choosing a bike, but also got it fully ready to hit the road. John was also extremely kind to drop my bike off at my house, as we don't currently have a means to transport it easily. Huge kudos to the team - this is the go-to place if you need to cover your bike needs!

Friendly service even though it is a very busy place! Once they found out that a broken part on my bike was on backorder for over 4 weeks their service shop created a custom part themselves in only one day to keep me safe and out on my bike again right away.so that I would not have to wait for the part to finally arrive.

I needed cycling shoes since I injured my foot. The staff was very knowledgeable and helped me through the process with pedals and cleats and explained everything. They also had a good variety of shoes and sizes available. Everything was very easy to install on my bike and I love the shoes. Wish I had gotten them sooner.

Super chill bike shop, great customer service. Stephen (steven? sorry!) spent a long time with me setting up my bike rack and fitting me on my road bike. I’m totally an amateur biker and everyone was very friendly and helpful. I would definitely recommend!! will certainly be returning for any of my future bike needs :)

I was dropping off our bikes for a Spring tune-up. The staff is so genuine and polite. Having not been in an awhile, I was greeted like I was in the day before. They have an incredible amount of options for all ages and riding style. I enjoy looking at the new year models as well as the higher-end cycles. Keep it up!

Awesome customer service and selection for new bike purchases; staff is very knowledgeable. Avery is great! Welcoming and good location. However, the repair shop for minor service is expensive- guy there quoted us $400 for a repair, took it to another community bike shop and we paid $10 for quality support.

I came in telling them what I needed. They offered what I needed and offered some suggestions. They never tried "upsell" or pressure sell me for what I did not need. Since I have bought the bike, the servicing and staff has been excellent. Even though I live further from them now, I keep going to them.

I bought my Trek bike here years ago and it has been very dependable. Each year I bring it in for a free tune-up and the service dept. happily gives it a full checkup. The staff is super friendly and helpful. I couldn't be happier with buying from AC. I highly recommend.

Atlanta Cycling and Trek stand behind their product. I had a problem with the frame on a new MTB a few months after buying it. Trek had a new warrantied frame in the store within days, and AC had it built up soon after. I even got an upgraded shock out of the exchange.

The guys are great, no pressure to buy, and they get to know you by name. I’ve bought my bikes and all my kids bikes here and they really treat us like family. The maintenance crew does an excellent job of servicing all my bicycles with a really quick turnaround.

Matt was very friendly sales person. He recommended great bike for my use case where I wanted some beginner mountain bike. The manager was a great guy for any bike related queries. They offer great after sales service as well. Good store network in Atlanta.

Associates are super friendly and helpful. Not pretentious at all. Was able to get an entry Trek transferred from another store the same day. Came 2-days later to collect and they were great with the setup and training. Painless process. Thanks Justin!

The customer service is always great! Corvez was an expert and very patient with my bike and accessories. He was just as helpful and detailed when I returned for the purchase of my cycling shoes to clip in for the first time. Outstanding experience!!!

The staff is very friendly, professional and knowledgeable about their products. I have purchased two bikes, a Cannondale and most recently a Trek Demone. I am very pleased with both and would recommend them for purchase or service of your bike.

Great customer service by everyone. Took the time to listen, provide plenty of recommendations, lots of test ride time, and didn't feel pushed into buying things I didn't need. Will recommend this store to anyone looking for a bike for sure.

I haven't even picked my bike up yet, but just wanted to extend a huge thank you to Chris and Patrick who worked me in last minute after my shifter went out. I planned a bike trip for the long weekend and they saved my trip! THANK YOU!!

The team went out of their way to get my bike working the day before a race. It was a heroic effort, but a testament for how awesome of a shop this is. A shout out to Amos for problem solving my issue and not throwing into the towel.

Simply the best service you can find. Exceptionally knowledgeable and warm. I can’t recall the last time I had such a proactive and thoughtful great service level, and without hard selling. You guys are the real deal. Thanks Edward!

The staff are very professional. Noah took care of me and I felt I was a VIP. They treat all their customer’s that way and would highly recommend anyone to check it out. I came from Jacksonville FL to purchase my Trek SL6.

Matt was amazing, very responsive and knowledgeable. I am a complete novice and he helped me find a bike and accessories to meet my needs. If you're just starting in the cycling world, this is the place to go for help!

Loved my experience here! Mike was SO nice and incredibly knowledgeable while being respectful about my budget. Got my trek, helmet, bell and lights (front &rear) here and will certainly be back for more accessories.

Great service. I felt very happy with the bike I chose, and they explained all of the details and helped choose which accessories for the bike. I also liked how they let me test drive the bikes. Strongly reccommend.

Thank you, Adam, for a very pleasant bike-buying experience today. Love my new Trek and I am so happy I came into Atlanta rather than going with my local bike shop where they don't understand customer service.

Honestly everyone in the shop has been totally receptive! And stoked that my daughter is getting her MTB grove on. We are incredibly lucky to live across the street from the best bike shop in town! Bravo!!!!

This place is great if you’re looking for a new bike! The entire process was amazing from messaging on their site to a quick pick up. Everyone was extremely friendly and helpful. Happy with my purchase!

I had great experience with Bill Vann and the whole team. He took the time to listen to my needs and provided great options within my budget. These are honest people looking out for their customers.

Great CS and knowledgeable staff. No high pressure sales pitch. Would highly recommend purchasing your next bike here. I'm really enjoying my 2021 Trek Dual Sport 2. I'm 5'3" and the size is small.

I had an amazing experience selecting, testing and purchasing my new bike! Eric was extremely helpful throughout the process and gave me all the advice I needed to walk away with a great new ride.

Quick derailleur service on a busy Monday and got a new stylish green ladies cut jersey for the tour next weekend! In town parking is slim/tight so bike there if you can.

The customer service was amazing, which is hard to come by these days. They knew everything about every bike and the selection was huge. I am very happy with my new bike!

If you are looking for a bike during Covid-19, they have plenty. Along with a very helpful staff and all the gadgets, bells & whistles you can pay for. Highly recommend.

Have purchased two bikes from this shop now, great experiences both times. Matt was a huge help in my most recent purchase, very professional and helpful.

Great experience always the absolute best service when it comes to my bicycle. I wouldn’t go anywhere else. They have the best.

Friendly and knowledgeable staff, I received great service. Go give them some business, bikes are good for you :)

Highly recommend! I had a great experience buying a bike here. The team is very friendly and knowledgeable.

Very helpful and knowledgeable. Brought my well-used Trek in to have all the cables replaced.

Everyone was super friendly and helpful here, and I got a great bike at a great deal.

Very helpful techs. They were able to get me back on the road with one quick visit.

Go See Matt... His knowledge on bicycles is Incredible...I will be back. 1st class.

The bike I bought is quality material and the sales people are very knowledgeable

Excellent thread and very nice store! Services are really good as well.

Great service. Plenty of staff. Good prices. Knowledgeable staff.

Anytime I have an issue there’s no problem getting it solved.

Great customer service! And very happy with the bike as well