Cab took 30min to arrive with no estimated time arrival stated. No meter and was charged over 20 dollars for maybe a 6 mile drive. Can driver was on his phone the majority of the time which is illegal here in austin. Putting my life and my fiances life in danger. Never use this cab service again. I advise the same for everyone else.

If I could Do a negative comment I would. We waited an hour for our cab if not longer. Had to walk to the place down the road, then he charged us 22$ for a 6 min drive to downtown. It was ridiculous not to mention he was trying to call someone the whole drive. NEVER again will use you & will reccomend to use someone else.

I can't speak to other's experiences, but in my case, I called them earlier this morning from the County Courthouse (after completing Jury Duty). The driver arrived in 10 minutes and had me home in So. Austin 20 minutes later. Driver was polite & professional. I can't ask for more than that. Five Stars in my book!

Waited for a taxi for a full hour and still never came, called to see if they could at least get a comp of the price for when it really did show up, the girl on the phone said no and said she was cancelling the taxi and hung up. We ended up getting an Uber that arrived in 1 min.

Worst cab experience ever. I called hours ahead of time and the woman who answered was very short toned and clearly hated her life, they had the cheapest rates and being on a budget i went with them anyway. I called about 5 hours in advance

Horrible driver. Landed at the airport at midnight. I asked him to take 183 S several times. He purposefully sped up past the exit and took the riverside exit and went to a deserted road where he stopped and stared at me. It was terrifying.

I would never use this company again. Waited an HOUR for a cab to show up-- called-- explained they werent here and asked when they were going to show up. She insisted that the cab tired to call me and waited outside my house. I never got a

Why can't we give zero stars? Or negative? This POS company has an unbelievably long wait on the phone to make a reservation. Then when we decided not to take the cab, we tried to call to cancel. We have been on hold for 30 minutes. Someone

Worst cab company in town. Told 25 minutes or less on the phone. Called 40 minutes later to check on status and told to wait the car was on its way. Called after another 20 minutes and told they had no idea how long it would be and the only

Had an early morning pick up which i reserved the night before to go to the airport. Didn't receive a confirmation call in the morning so I had to call the main line again. Then AT my pickup time I received a call that my driver was having

Terrible experience. I was at Barton springs pool and I needed a ride to huts hamburgers. I'm from out of town, so the walk to Barton springs was cool; long, but interesting nevertheless. Problem was, the water was way to cold, and it made

Robbers...plain and simple. Getting out of the cab the driver told me I owed 18.26. He asked me how much he could charge me (to include tip) and I said add 5 dollars. After that I gave him another $5 cash. The pending charge on my card was

These morons cost me a first class non-refundable airline ticket to washington. I called at 4pm to get a cab to the airport for my 6:35 flight. They told me they'd be here in 25 minutes or less. 45 minutes later I call to ask where the cab

Had one good experience with them for a ride to the ATX airport. The driver was 5 minutes early. Awesome, right? Decided to try them again for my next airport trip, and arranged for a cab over 30 hours in advance. Started calling when they

My daughter & I caught this cab from the airport worst experience Ever!!! This cab driver who was non American took the long way after I try giving him the direction calling us Non American people I had to remind him he's a non American We

The cabbie stoled my credit card. Went from the hotel to the airport. Handed my card to the driver, he tried to run the card and it didn't work. I handed him cash to pay for the ride. I asked from my card back he insisted he had handed it

Terrible. I called at 5:30 am to request a cab between 11:30 am and 12 pm. They said they could get me a cab by 11:30 and the driver would call. Well, 11:30 and 12 came and went, still no cab. I tried calling but was on hold for almost 30

Last Monday I called and scheduled a cab for transport to the airport Tuesday. My father-in-law had just died and I needed to get to Georgia for his funeral. Having used them the prior month for the first time, I was fairly confident they

Lonestar Cab is a great cab company. To people who experienced such a horrible experience, I feel sorry for all of you guys. Want to give an advice on you guys: If you feel to use the cab then call the cab company a day before, or 5 hours

Called the day before to reserve a ride to the airport. Next day, no one showed up. Called and the dispatcher put me on hold for several minutes then came back and said they could get me a driver-- SURE, 15 or 20 minutes after I needed to

called after Uber driver refused to bring me and my family from the airport for having what he call too much baggage; Austin cab came quick, driver did not complain about anything and brought us to the airport promptly; I appreciate your

Austin Cab company's drivers are ridiculous. The driver went to the wrong address, called me and stated that he was outside, and wasn't. Once he finally arrived to my address the driver had the meter going before I even got in the cab. I

I am sitting at my house luggage in hand waiting for Austin cab - missing my flight. Called 30 min in advance to schedule for 6:15p at 6:25p I decided to call. The operator told me no one had accepted the call. No call back to inform me

I do not recommend this cab company, unless maybe you are flagging them down on the spot to go somewhere. I called the night before to make a reservation for the following morning at 7:00am. No problem. The next day no cab. I called at

I'm sure the cab drivers are good, but somethings wrong with dispatch. I've never had such poor customer service with any cab company. Sounds like it's ran out of a house....I had to reschedule a pick up last minute along with the time

I called them and said "I'm selling my car and need a cab to take me home." They said, "Ok, no problem we will be there in 25 minutes." 1 hour later I called them back, "Just another 15 minutes," they said. 2 hours later my sister got

I would give them a zero star rating but Google won't let me. After waiting over an hour for my cab I called back in to dispatch. At that point I was told that I "needed to answer my phone" if I wanted a ride. There were exactly zero

Arguably the worst cab ride I have ever had. Driver did not know how to operate defogger and had to pull over on highway for me to show him how to use it. Almost got hit getting back onto highway. Cab in poor condition and did not do

TERRIBLE experience. I called for a cab to get to a dentist appointment I scheduled months ago (I am from out of state). Austin Cab Company is the only company I called. I called with ample notice in time get to my appointment. They

Disgusting experience is right. I called, waited 4th in line, got disconnected, had to call back and wait again. The operator said the driver would call, gave no ETA. Never got a call. The driver only showed up after I gave up and