I recently moved to Austin from Madison, WI. Doug Goff and ACR were referred to me so I gave Doug a call about 2 weeks before moving. He was incredibly helpful over the phone even though I wasn't even close to signing a lease yet. He gathered all my criteria for what I was looking for and emailed me listings that fit. He also set up auto-updates, so I'd get a new email every time a new place went on the market that fit my criteria. When my girlfriend and I moved down, we still didn't have a place to live. We really wanted to see them in person before choosing. We booked an Airbnb for a week and drove down. We arrived in Austin on a Sunday morning. Doug met with us that SUNDAY NIGHT to go over our criteria again after seeing many places online. The next day, he spent 4 hours with me looking at about 8 different properties. We had made a list the prior evening of about 8 we wanted to look at, but the one we ended up leasing was one that wasn't even on our list. It was just one that Doug knew about and thought we'd like. His instincts were spot on and we signed the lease the next day. Doug went above and beyond anything I would have expected from this type of service. Knowing that I moved from across the country, he also gave me a ton of general tips & advice about Austin. I wouldn't recommend anyone else if you're looking for a place to rent. He can also help if you're looking to buy, which we plan on using Doug for in a year or two once we're well-acquainted with the city.

Zach Sunderland helped me find the PERFECT apartment! I am moving in from out of town and began to feel hopeless when I was shown places by four other agents and locators, all from different agencies, and nothing they showed me felt right. Zach was very up front and honest about what I would be getting within my budget and with the criteria I had, which is more than I can say for the rest of the agents I dealt with. I told him a general idea of what I was looking for and the place he brought me to was EXACTLY what I had pictured when I envisioned myself living in Austin. He was also extremely accommodating and provided excellent customer service! Once I decided that I wanted to rent the place, he drove me all around town to get the necessary things to secure the place that day. Of course he is working on commission, but he went above and beyond to ensure that everything was as easy as possible for me, which he didn't have to do. Also, he agreed to meet with me at the very end of the work day because I was leaving town that day and live in Houston. On top of all of this, even though there is no benefit to him, he has agreed to meet up with me this weekend on his own time to give me the keys to my new apartment because the leasing office will be closed when I come into town to move in. If you are looking to find an apartment in Austin, Zach should be your go to guy!!

When my husband accepted a job in Austin, we were not prepared for the overwhelming nature of the Austin housing market. We were naive and first started our housing search on Craigslist. After several failed attempts, we used Google Reviews and found Austin City Realty. The husband made first contact with Douglas. Within minutes, Douglas forwarded potential homes to our email. Then after reviewing, we arranged a day to go on a house safari with Douglas. He's jovial, kind, pointed out the one and only Dunkin Donuts in Austin, along with several other places of interest. He also relayed useful information about the city and Texas in general. There was a point when I thought we were testing the limits of his patience (we have three cats and most places had a two cat limit), but he did not give up and maintained a positive outlook. In the end, he helped us find a great place to rent We just started moving in the other day and so far the place is working out very well. My husband and I are definitely going to keep Douglas in mind for any future housing needs.Thanks!

Being from out of state it is very overwhelming to try and find a new place to live especially if you only have a week to do it and you are going from a house to an apartment. Realtor Douglas Goff made it so much easier. I lucked in to finding him online and even though it was after hours he answered and began the process in helping us find our new home. He listened to our interests and sent us a list of places he thought would suit us. As a matter of fact, when we got into town the very first listing he had in mind for us was the one we chose. Unfortunately for him, we didn't realize this until we had also seen 18 other options. He was patient, kind, and very informative of the area. He also gave us new Ohio transfers great tips on local hot spots and places to eat. He went above and beyond for us and we will most definitely continue to have him as our Realtor in the future. :)

Austin City Realty was extremely helpful in locating housing in Austin. I am from out of state and did not know the areas around campus very well. I gave Hunter Putegnat, a realtor with Austin City Realty, a description of the type of area I'd like to live in and a price range. When I arrived in Austin, he had a number of apartments and houses to show me, all of which fit the criteria I had laid out. Hunter was also very helpful in getting me acquainted with the area so I could choose the best apartment for me location wise. In addition he was very easy to get along with and was happy to provide recommendations for places to eat or grab a drink in Austin. All in all, it was a great experience and I would recommend Austin City Realty and Hunter specifically to anyone looking for an apartment or house in Austin.

I recently moved from Boston to Austin and used Austin City Realty to find an apartment. Joe Thompson worked very hard to make the process as painless as possible. He was helpful, knowledgable, and logged many hours trying to find a great place for a picky couple with a budget that kept changing-- no easy task. I will note that he dismissed online review sites like Yelp. On one hand, those reviews can be misleading since one grudge or experience can tank a good place's rating. But on the other hand, if twenty people leave reviews that there is a cockroach infestation then I would bet that there's a cockroach infestation. Ultimately, Joe found an apartment that my partner and I are now very happy to call home. He did a good job and we are happy to have worked with him.

When my wife and I tried finding apartments in Austin on our own, we had very little success. It was starting to get stressful trying to find a place while not living in the city. When I found ACR online, they were proactive from the beginning. Douglas Goff called me on the phone and was very knowledgable and attentive to my needs. He listened very well to everything we said we were looking for and was great to work with because of that. I would definitely consider him an expert on the Austin market. He sent us a list of apartments fitting our criteria and we picked a few we liked. We met him at a coffee shop and he personally drove us to the three we narrowed down, all the while filling our heads with Austin information. It was a great experience overall!

My boyfriend and I were fortunate enough to work with Douglas Goff as our realtor. We were brand new to Austin, and he helped find us wonderful options in our price range and with specific amenities we were looking for. Within an extremely fast turnaround, we were all moved into our top choice on Rainey St. (He had a gut feeling it'd be the right one all along, but also knew to show us other great options as well while we were hunting. Ultimately, he's great at his job.) Douglas has a wonderful knack for connecting with people, and is extremely punctual, efficient and honest. I very much appreciated his time with us, and would absolutely recommend his expertise. Thanks again, Douglas! - Olivia

Words cannot describe how lucky we were to work with Ashley Brown. I would highly recommend her to everyone. We are first time renters and were guided the whole way through this crazy process with such care and professionalism. Extremely detailed and patient and on top of all this, she is such a kind soul. I really can't imagine getting any better service than this. If you're looking for an agent that will work hard for you and truly do everything possible to make your deal work, then Ashley is the person you want to talk to. She is a true diamond in the rough! If you want to be part of a winning team, you can with Ashley. She is undeniably the BEST at what she does.

I recently relocated to Austin, TX and was beginning to feel very discouraged looking at the vast range of homes that seemed to be coming off the market quicker than they were going on. I then got in touch with Shara Hicks of Austin City Realty. She was not only personable and friendly, but showed me the perfect place right within my budget! She listened and met my needs perfectly with my level of comfort in a new place, and also one that would be as accepting and loving of my furry kids as I am! Definitely contact Shara if you are having trouble finding that new place to call home. She restored my faith in the Austin Realty market!

I thought going to this company was going to be a positive experience with all the reviews on here but the rep Max I've dealt with recently was absolutely horrendous. We were set to show 3 places, but only ended up seeing 1 place and then he told me he had other clients to take care of. Not the end of the world, but we set to meet sometime after 2. I get an email around 2:15 telling me he's too 'fried' and asks if we can reschedule for next week, not even a dignified phone call - great way to blow off your appointment. Hopefully you get a better rep than I did but I would definitely recommend going with another company.

I'm new to Austin so I had no idea where to start looking for apartments or what areas I should avoid. Joshua Brunsmann, from Austin City Reality, was so friendly and helpful to work with. He was very patient and made time to meet with me on several occasions and showed me several places. I really appreciated that Josh was not pushy and did not try to force me into a place I could not afford. He responded to my emails and texts promptly and listened to what I wanted in my new apartment home. We found a great place within my budget. If you need help finding a place in Austin, I highly recommend calling Joshua Brunsmann!

Zach Sunderland has helped me find my apartment for the last two school years! Leasing for me has been a lot of hassle; people will flake, new potential roommates will require tours, and oftentimes people have a strict price/location requirement that would have been impossible to find ourselves. Every time Zach has sent us a list of possible options that fit our requirements within the day, and would have a tour set up within the week. Could not have asked for a better experience, and would 100% recommend to anyone who is looking for a lease anywhere in Austin!

Matt Sivley was the guy who helped me out. Basically long story short, I had damaged credit and a roommate with a cosigner and I was getting denied from apartments everywhere. Decided to try Matt and his services and he provided me plenty of places to look at and then helped me seal the deal at an apartment that I am in love with now and can honestly say after 2 months of living here that I don't have any complaints. If you guys ever needed help with finding a place to live with damaged credit. Matt Sivley is the guy I personally would recommend.

I would like to bring attention to Shara Hicks for doing a fantastic....several times over! She has helped me on numerous occasions as I assist clients upon their arrival to Austin. In fact, once I know they are on their way she begins a relationship with them well before they arrive in order to help put their minds as ease. She works hard to find the best possible match for their needs and budget. I highly recommend Shara to anyone looking to lease or purchase. She is gracious, professional and very efficient!

My wife and I worked with Douglas Goff to find a place to rent on very short notice. He made himself available for the only time we could drive down from Dallas (on a Sunday). After being our tour guide for the afternoon and checking out several houses and apartments, we settled on an awesome new apartment development. Can't speak highly enough about Doug's enthusiasm and willingness to get us squared away. After our time with Doug we are even more excited for our move to Austin. Thanks again, Doug!

Douglas Goff is an amazingly wonderful person and an even better realtor. He helped us find a place that worked for both of us by listening to our needs and having a ton of knowledge and tools for the area. We saved a lot of time and money by having him assist us in a new city. He was able to quickly adjust his schedule to help us on short notice, and we had a lot of fun working with him. We are loving our new place and will heartily recommend him for any realty needs. :)

We were lucky to get referenced from friends to Bryan Thym. We did not have much time on our hands to relocate from California to Austin, TX and he helped us out tremendously. Not knowing much about the area, he found our family a cozy apartment, with nice amenities, not far from our son's school. He was so helpful, friendly, hands-on. He could relate to our needs right away!! Very impressed with his help and services. We will highly recommend him for your future search.

Austin City Realty was very helpful in my search to find the right apartment in the central Austin area. Will Mayberry sought out apartments I hadn't thought to look out, one of which I ended up going with. Will was attentive to my wants and needs, and really took the extra mile to find the perfect fit for me. After trying to search all on my own I eventually reached out to him, and within a week I had signed my lease! Two thumbs up for Will and Austin City Realty!

I had the most wonderful first time home buying experience with the help of Shara Hicks. She is by far the best realtor I have ever worked with. She made my husband and I feel so comfortable and guided us throughout the entire process. We will most certainly return to Shara in the future when we are buying our next home. I strongly recommend Shara because she provides a very high level of service while making you feel like she is a friend you've known for years.

I just moved to Austin city and Shara Hicks from Austin City Realty made me so confortable with the houses that she helped me to look. She is very professional and she has a great customer service spirit. She always go the extra mile helping her customers. For sure I will recommended her and Austin City Realty to all my friends that need to look for a new house. My personal experience with them rocks!! Regards Miguel

I want to thank Mr. Douglas Goff for his excellent assistance!! He helped me even though I was over 500 miles away and when I was able to come into town he helped me find a place within 5 hours. He kept my budget as well as other criteria in mind. Austin City Realty and Mr. Goff are truly dedicated and professional. I would recommend them any day whether for renting or buying. Thank you so much for your help!!!!

My realtor was Ken Swanson and I was very impressed by how knowledgeable and enthusiastic he was about the different areas of Austin. He placed me in an excellent apartment and also let me know of some important things to consider for when I'm ready to move-up to a townhouse or starter-home. I would definitely recommend Ken to young professionals who are new to Austin and interested in work/life balance.

Shara Hicks did a great job helping me get into a perfect apartment for my needs. She worked hard finding the information about what was available for a quick move-in and met all my requirements. She made what was a daunting and overwhelming task for me a quick, easy, and painless process. She will be my go-to agent when it's time for my wife and me to buy a house, beyond any doubt! Thank you, Shara!

Neil Walker is the best! I told him about my requirements and he gave me list after list of apartments to look through. What I was most amazed about was that he actually showed up to the first apartment viewing and made sure the apartment was up to my picky needs, and some of these needs were not easy to meet: like close to work, cheap, and i can move in right away (I moved in 2 days quick).

After trying for months to find an apartment on my own, I finally got frustrated and reached out to Austin City Reality! Zach Sunderland contacted me right away. He listened to my (many) requests and made them all come true when he found my fiancé and I the perfect place! He was fun, easy to communicate with, and always timely with responses! Couldn't recommend him more! Thanks again Zach!

Julie was absolutely amazing! I thought it was going to be so hard trying to find an apartment while living out of state but thanks to Julie's excellent work it was super easy. She not only gave be a very detailed list of apartments with pictures but also went and took pictures of the actual apartment I was interested in. I would highly recommend Julie if your in need of an apartment!

We worked with Douglas Goff to find a home to rent when moving across country. He was always on top of things and was quick to reply to any questions we had. He gave recommendations and things to consider as appropriate but was not overbearing with data. I would definitely recommend working with Doug as a realtor or leasing agent I know we will use him again when we purchase a home.

William Mayberry is one person to have on your side when looking for a home. Will took the time to understand our needs, our timeline to move and location we desired. He worked non-stop and came through with flying colors. I don't know how we can ever repay him. He secured a home for us in our desired area and so far it is awesome. William will work for you-he will not disappoint!

I had a great experience with Will Mayberry. Will helped us place 6 college girls in a lease house on West Campus for 2015. He always answered our phone calls and texts and emails. He was so diligent with our requests and did everything we needed quickly. But most of all he was very patient with our indecision. Ultimately the girls decided on a great place with the help of Will.

Ok, i usually dont write reviews whatever happened, good or bad, im just lazy lol. but this time is little bit different, because at least the agent i was getting helped by, Zach, was the awesome guy who tries to help you out so much, and i appreciated it alot. got my apartment done which i wanted, helped me until i finish, and he is just a funny and good looking man. lol.

Jason is an amazing person to work with ! He found me a great deal with my new apartment and location was perfect for me . Super private , on a reserve , close to my parents house , close to work and commuting to school . Cant get any better than that :) You want someone who is from Austin to show you around ? Choose Jason , You wont regret it ;)

I was referred to Matt Sivley through someone who used to be an apartment locator. The moment I contacted Matt, he acted swiftly on my behalf. A week after Matt obtained my criteria and sent me a list of apartments to look into, I found my apartment. I would recommend him to anyone that I know who is looking for an apartment. Thanks, Matt!

I had Zach Sudderland as my realtor and the entire process was super easy. He found me a property in an absolute ideal location despite me not being able to be in the city to go around and look at properties. We also ended up in a bidding war for said property and ended up winning thanks to Zach's great thinking. Use this realtor!

Neil Walker was super helpful in locating an apartment for me in a short period of time. He took a call late in the evening and sent me a list of apartments to consider following the call. We toured quite a few properties two days later. He was professional and very patient :) Recommend Neil highly.

Joseph Thomson was very professional, strategic, and quick when it came to my apartment search. I laid out very specific conditions and he was able to narrow down my search to a list of apartments that fit my requirements. I was able to move in to my apartment within 2 weeks of visiting the office.

My experience with Austin City Realty was great. Steven Bilyeu was our realtor and showed us great places in exactly the area we asked for and to all of our specifications (price, space, amenities, etc). He was efficient, knowledgable, and fun. I recommend him and Austin City Realty to anyone.

Laura Mendez was very helpful and coordinated a full day to tour different places. Not having knowledge of much of the area was a worry to us, but Laura's input was helpful in finding a great place that we are very happy at. Would recommend ACR to anyone looking for a place in this city.

Brittany Bailey contacted me months before my move to Austin from Brooklyn. Every day leading up to my arrival, she sent me housing options to consider, and from those options, she knew what to show me when I arrived. I couldn't have asked for better service from a friendlier face.

Matthew Asvestas exceeded my expectations during the leasing process. He was punctual, quick to answer my questions, and made the process as painless as possible. I would definitely recommend him or anyone at Austin City Realty to someone looking for a home in Austin.

Matthew Asvestas was our guide through the entire leasing process. He is the most responsive realtor I have ever worked with! Anytime, day or night, I had questions he was ready and willing to help. I highly recommend Mr. Asvestas and the team at Austin City Realty.

I had the pleasure of working with Matt Sivley. He was very professional and efficient. He helped with everything. He answered all of my emails(there were a lot.lol) in a timely manner. he was great. I would recommend anyone looking for a new home to contact Matt

I must say I was very impressed with my realtor, Zach. I had many questions, and he didn't hesitate to address them all. I was shown the property without delay and was able to imagine myself living there. I would definitely recommend Zach and Austin City Realty.

Doug was an huge help in finding an apartment for me and my girlfriend. We never would have been able to find a place so quickly within our budget. Went above and beyond to help us on very short notice. I recommend him to anyone looking for a place to live.

Theresa at Austin City Realty is amazing! Theresa not only did her job well, she was engaging,friendly,and went above and beyond anything any other agent had done for me in the past. I will definitely be using Austin City Realty again and you should too.

We worked with Dona Gonzales on our rental search and we were very satisfied with her knowledge of the Austin area and level of service provided. We managed to locate a new place to live within one week of starting our search. Thanks for your assistance!

Maxwell Atherton has helped us to get a lease on two apartments. We are so impressed with his kind demeanor, and professional. We are so happy with our new place. Amazing service and couldn't recommend him enough. Thank you very much Maxwell!

Amanda was so great to work with. Not being from Austin she really listened to what I was looking for and took the time to explain the different neighborhoods, commuting time to work, and Austin culture. I really appreciate all of her help!!

Victor was very efficient and timely with dealing with any issues we had leasing our apartment. He also provided a great range of apartments for us to look at while still in the process of finding the perfect place for me and my roommate.

Terrence was very helpful and patient when I was trying to find a place. He answered all of the questions that I had and worked with me to find a place that I really like! I would definitely recommend him to anyone I know!

Zac helped me find a great apartment and made the process so easy! I was contacting many different realtors trying to find a place, and he found me exactly what I was looking for at a great deal. I would highly recommend!

I am very impressed with the quality of work after working with Zach Sudderland. Very fast and efficient. The whole process was super easy. I highly recommend this realtor for anyone interested in leasing in Austin.

Matt was very helpful and quick with returning our calls, i will definitely be coming back to Matt Sivley in the future, as well as referring anyone I know who is looking for a new apartment, thanks again Matt!

Bryan was amazing! I just moved to Austin and didn’t really know much about the area. He listened to my likes and dislikes and ultimately helped me find the best apartment. Thanks for your help Bryan Thym!

William Mayberry is an outstanding real estate agent who was patient, knowledgable, and extemely helpful throughout the leasing process. I would highly recommend him for sales or leases in Austin!

Douglas was about as helpful as one can be. We are super happy with our new place and the role he played helping us find it. He was knowledgeable and made the process enjoyable. Highly recommend!

Mr. Neil Walker has provided us excellent assistance in finding out suitable apartment that is meeting our requirements. We will surely contact him for any further assistance in the future.

Moving from Maryland to Austin with very little knowledge of the area I am so thankful that I found Monica Acosta. She was incredibly knowledgeable and patient. She is a true blessing!!!

Scandalous company, never received my rent check back or itemized list of deductions. Very little effort from staff into caring about my deposit being mailed back to me.

Bryan Thym has been the best in our move in to Austin, he help us to find a great place always with an excellent service and attitude, he is the best. Thanks

Our Realtor was always available to show us around and answer any questions whenever we needed him to help us out. Couldn't have been an easier process!

Shara Hicks did a great job on three different properties in the past few months. She was available at our convenience, knowledgeable and professional.

William Mayberry was unbelievably helpful and pleasant, making the entire process of finding an apartment smooth and seamless from start to finish.

My husband and I enjoyed working with Realtor, Jason Jones, as Jason was both professional and accommodating with our search for our first house.

Saw a number of good properties during my search with ACR. I was able to pick one that fit my needs best and am all set to go. Thanks.

Webb was the man. Knew we were in a time crunch and delivered. I will definitely refer people to you guys, and Webb in particular.

Terence was awesome to work with prompt service and always available to speak and address my concerns.

Frank did a great job for us, and was quick to respond when we needed him to be. Much Appreciated!

Generally unorganized and unprofessional. Not punctual, Misleading with information.

Left a message with a lady 7 days ago and no one has called me back yet.

I was able to move quickly over the weekend. Good service

Helpful and nice people

Awesome Agents!