Looks you are very skillful at attacking ppl. Now my IQ seriously! You need to check your EQ first to fulfill a proper customer service. And there is no point arguing with someone unreasonable. All the best! Of course I check the comments I made and expect a proper explanation and check the comments of other ppl. What’s the point of posting them then. It’s common sense isnt it by the way 4.6 is for the store, not for the owner, don’t take credit from other staff. My comment is about the owner. And now you are telling lies saying second time 15 mins I have to tell the full story if you twisted like that! "waste of time" "customers like you" are the owner’s language I complained about and now you mentioned it as my language! How clever! Check your camera history to count the mins you served. First time, 2 mins to take the photo and 5 mins at most to explain to me what do I need to do. Second time I only explained why I was there for about 2 mins to another staff and see if he can do something, the owner stand next to him just started to judge me and turned me away telling his staff “give her refund” and turned to me saying “you are wasting our time, we don’t need customers like you.” Who gave you the right to judge customers like that! And by the way, if the service you provided took too long for you, why did you even provide it at the first place. I paid your service at the first time. Didn’t I? And you didn’t deliver it properly which made me to show up again. So in your language you are wasting my time because you haven’t done your job! The Asian staff kindly told me that I can use external software to edit the photo if I can’t upload my photo because of it not recognized as white background which I did. And that made the photo less than 40k which failed to upload again. That’s why I turned up the second time to seek for help. I even brought my daughter there to do it for her if you can solve the problem. But the owner just acted like I did something wrong and turned me away using those insulting words. If you can’t do it just say you can’t. Why did you mistreat the customer! Just Incase you twist the story again, I didn’t ask for refund at all since I turned up in the store. By the way, if you check your comments and you are not blind, you can tell lots of your customers pointed out that the owner is rude or even extremely rude!

The asain woman who looks to be 60-70years old is extremely rude there. I brought in my passport application, she looked at the photo and made a disgusted face and asked me "where u take this photo", i told her at home. She then said "why u take this photo at home, u edit it too much, ur face is too small, the size it wrong, ur skin has too much colour". I told her, the size of the face should be 32-36mm and she claimed that it shouldn't be??? Then she tells me my photo will get rejected and i told her to submit it anyways, since I don't believe it will be rejected. The indian man came over and said my photo is fine. And she gave an even more disgusted face. Absolutely horrendous attitude, if she doesn't like her job she should just quit. Plenty of other people that need jobs out there. Re: Speaking of sharing my experiences, this woman has been at the post office for at least 7 years. When i was 13 I needed to pickup parcels which were under my name. Even back then she had a disgusting attitude, always gave me an earful. My privacy was also invaded when she questioned what was in the parcels. This is NONE of her business. She has NO AUTHORITY to ask me what is in my parcel. Furthermore when i handed in the parcel pickup slips, 2 days after receiving it, she always scolded me for coming in too late, and that "i had to trouble her to go find it". The slip says to pickup within 7 days. She tried to reject me from picking up my parcels too and told me "ur student ID is not government issued, i can't accept it". But continues to give my parcel to me and then tells me "this is the last time i will allow it". She has said that 10+ times. I redirected my parcels to Epping where there were no issues. I originally thought she just liked to bully kids, wanted to scold them, wanted to show her power over them. But even after 7 years she hasn't changed a single bit. She is in a customer service position and cannot be acting out like this.

Staff at Carlingford LPO was very inpatient and rude when I attempted to submit a form. The staff said to me that "You have already wasted my time. I know this because we do this everyday". This is coming from the Mandarin speaking staff. What an attitude. It is part of their job to explain why and where the customer's mistake is. Maybe it is just their team culture. So bad. According to the response of the owner: 1. Customers need to know everything and don't make any mistakes, otherwise you are wasting staff's time?? 2. A simple apology from the staff regarding the rude attitude is very hard?? 3. The customers are not the priority, because they are very busy. Recommendations for others: 1. Long time waiting and bad attitude are allowed from their staff. 2. You need to be smart and not making mistake, otherwise they treat you like bad kids. 3. Same thing done in another LPO peacefully and smoothly.

Very friendly staff here at Carlingford LPO located inside Carlingford Court. I’ve only been using this LPO as my local for around 2.5 years now. The boss man knows my face and always greets me by name. There has been countless times this man has gone above and beyond in his duties to assist me. Either calling me to inform me of delivery update or even allowing me to pick up a parcel few minutes after closing the doors. Being nice and respectful is free in life, it goes a long way and this man will always return the gestures in kind. The whole team have always been very helpful, they have always gone far above and beyond with their service every time. I highly recommend that you give them a visit for anything you may need at, or from, this very reliable Australia Post Office! The team here will surely make it a very enjoyable visit for you!

Great service and friendly staff. As a new small business owner, I was nervous about working out what I needed to do to send mail regularly and still keep things affordable. The staff are always helpful at this branch and talked me through everything I needed to know, with patience. I have left there today with everything set up and I feel as though I am equipped to confidently send my business mail from now on. TJ is especially helpful and always willing to spend extra time talking customers through their needs. I highly recommend this branch and am thankful for the assistance that they have given me.

A very rude manager doesn't know how to talk to customers at all. Reply to your own story - First , Don’t make false stories. I’m not underpaid for the postage. No wonder I am not the only one who has expressed dissatisfaction with the customer service provided. It appears that there are others who have shared similar concerns. I request that you take this feedback seriously and consider implementing measures to enhance the quality of customer service rather than justifying that you are always correct.

Absolutely the best post office ever. Tejas and his team is absolutely a dream. I had to submit our application and they were really professional and kind. They reviewed our application carefully to make sure everything is correct. I found that customer service of other Australia post branches is worst. I went from Parramatta to Carlingford court specially for this Australia post branch. Best team and they are best at customer service. Thank you so much for your kind service!! Keep up the great work.

This has been my local post office for a while now and I can proudly say they offer excellent and amazing customer service. The staff are compassionate, respectful, nice, friendly and always have a bright smile on their face. They are the literally the best at business. Can’t recommend them enough. They also love to engage in causal conversations which are always the highlight of my day. Would never go to another post office. Will always be a loyal customer!

Extremely rude owner. I have huge amount to be transferred via western Union. Last time he gave me lower rate . I didn’t even think he had any control over the rates and it’s the issue of western Union system . So I went again to transfer and casually raised with him. He got agitated and started screaming. His reaction says so much about his integrity.

I went to Carlingford post office today for our family passport renewal and it was busy during the interview. The gentleman that interviewed our applications was very professional and taking his time and not rushing through, helped me to rectified few mistakes on my applications. Highly recommended if you need to your passport renewal. Thanks You.

The Post office manager was extremely helpful in my application for a Australian passport. He was extremely knowledgeable and explained what was needed and/or missing. He made sure everything was in order before it was submitted and explained how long it would take. Passport applications can be done without booking which was very helpful

I went to the Carlingford post office to make my child's passport urgently. The friendly staff named TJ was very efficient and proffessional in serving customers in a nice manners and correcting mistakes on my applicaton. I highly recommend Carlingford post office in regarding making passports.

Very knowledgeable and efficient staff. This Aus Post LPO is quite busy on weekends but the queue moves fairly quickly as the staff is very prompt in servicing the customers. I have also used their passport/Govt ID photo services and the experience has been equally good.

Edit: use the 13 number rather than the number on Aus post website and ask to speak to specific store i.e Carlingford post office Can't call them, you get an A.I bott who can't answer questions or deal with anything not on script. Just want to talk to a person.

The staff at carlingford post office have a wealth of knowledge. They are patient and act in be the best interest of the customer. Its not an easy job with all the privacy and rules they need to work within but the staff there helped me immensely. Thank you

We applied for our Passport and the service was prompt and professional. We were supported and clarified on all our questions around documentation requirements. I can tell that the team goes above & beyond in supporting their customers.

very friendly staff and great customer service! Help us a lot with my kids' passport applications. and those staffs are super professional and helpful to check and correct my forms. thanks for the great service today

Always a great experience visiting them. Staff is extremely helpful and courteous. You can always trust them with advice around Shipping to international destinations and government applications. Great work folks

The worst post office I have ever been! The Indian guy works there is really rude! Always have so many rules to apply, and behaves like he is the CEO of AUS Post! If you want to have more troubles pls go there!

Gordon was very friendly and helpful in processing my passport renewal application. He is professional the whole time, will recommend others to come to this Post Office for good and timely services.

I went to Carlingford post office today for my son's passport renewal and I was really impressed with the service provided by Gentlemen named Gordon. He was quite thorough and helpful. Thank you.

Greate Customer services experience, staff is friendly and professional. Specially thanks for Gordon's demonstrated care and profession to go through my passport renewal and took photos today!

I was out of luck. I met the most rude person in the world at this post office. Next time I want to meet the great or friendly customer service staff listed in the reviews here.

Very friendly staff and high quality customer service. Help us a lot with passport renewal. Keep my mobile phone safe after I forgot it at the counter. Thanks a lot!

Superfast and prompt service. I have been here many times now whether it’s a photo or passport application. I highly recommend this place

Wen tp Australia post for passport renew, served by Gordon, a very gentle and pleasant guy. I enjoy his service very much

Lyn was extremely helpful, efficient and very friendly. Every time I visit this post office, I always get great service.

The best Post Office, I always go here. Lines always move quickly, and staffs are always friendly and very helpful.

Just got my passport renewed here. Staff member was professional and the process was smooth from start to finish.

Very efficient, friendly and well versed. Was also an ease to click passport photos for kids and myself.

Very attentive. Service provided with positive, kind and helpful manner. Best local post office ever.

The staff were extremely efficient and we got a passport application done in no time at all.

I come here all the time, Quick lines, great customer service, very helpful staff.

Lin was very helpful and explained things very clearly. Thank you for your help.

Lin was very helpful at Carlingford Australia post when renewing my passport :)

Nice staff, many thanks to Gordon. He’s very efficiency and focus on details.

Lyn was fantastic help in lodging my passport. Highly recommended :)

Lyn served us today and was very nice and professional …

Lyn was super helpful re passport application. Recommend.

Very helpful and patient staff, they are AMAZING!