Australia Post - Thornbury LPO

57 reviews

705 High St, Thornbury VIC 3071, Australia

auspost.com.au

+61394842886

About

Australia Post - Thornbury LPO is a Post office located at 705 High St, Thornbury VIC 3071, Australia. It has received 57 reviews with an average rating of 1.7 stars.

Photos

Hours

Monday9AM-5PM
Tuesday9AM-5PM
Wednesday9AM-5PM
Thursday9AM-12:30PM
FridayClosed
Saturday9AM-5PM
Sunday9AM-5PM

F.A.Q

Frequently Asked Questions

  • The address of Australia Post - Thornbury LPO: 705 High St, Thornbury VIC 3071, Australia

  • Australia Post - Thornbury LPO has 1.7 stars from 57 reviews

  • Post office

  • "Considering the current health climate, I think there should be better infection control education provided to the staff at this Post Office"

    "Customer service was awful"

    "The staff are usually surly and sometimes unhelpful to the point of incompetence"

    "Honestly would give it a lower star rating if I could"

    "Consistently poor service, grumpy and unhelpful - always takes forever to find your parcel, no organisation whatsoever"

Reviews

  • Jessica

Considering the current health climate, I think there should be better infection control education provided to the staff at this Post Office. I went to collect a parcel, saw the woman behind the counter with gloves receive cash from one client, pass money back, and do the same for another client, with no pause for hand hygiene in between. I then had to pick up my parcel, which I promptly sprayed with Glen 20. The women behind the counter will wear gloves, which may protect themselves, but they fail to use hand sanitiser in between customers. As many older, vulnerable people go to the post office to manage bills and transactions and pay in cash, I feel that the post office employees should take better responsibility in caring for the community and implement hand hygiene between customers. Take responsibility for caring for our community!

  • Zac Crozier

Customer service was awful. I was the only person in the shop at the time waiting to collect a parcel. The lady behind the desk failed to acknowledge me for about 30 seconds, when finally I heard a rather grumpy “yep” come out of her mouth, as though to give me permission to approach the counter. She made no eye contact what so ever while I showed her my i.d. and parcel collection card. I hope Australia Post does something to rectify this person’s poor behaviour and communication skills. Perhaps a customer service training course is at hand. Terrible manners. One star!

  • Jyoee Hughes

The staff are usually surly and sometimes unhelpful to the point of incompetence. I enquired regarding a temporary mail redirection and the staff member (older woman) told me to contact Australia Post directly. As it turns out the help line which I was told to contact was closed for all non-emergency inquiries (due to the pandemic) and the website which I was then redirected to told me to go via a Post-Office (clearly not this post-office). If you need any advice or assistance beyond picking up or sending mail I suggest going elsewhere.

  • Shanice

Honestly would give it a lower star rating if I could. The staff there are constantly grumpy and frustrated at you for no reason. Haven’t met a more sour group of people before. If you hate your job so much, quit! I think one staff member there is nice - the younger one with dark hair. The rest , I honestly have no words. Such a shame all our deliveries get sent there, would rather go literally anywhere else.

  • Lynette Durham

Consistently poor service, grumpy and unhelpful - always takes forever to find your parcel, no organisation whatsoever. Last time I was there, I was told to come back to get my parcel because they couldn't find it, even though I eventually found it on the floor out the front of the counter. Parcels come in every day - get a system that works, so you're not spending 10 mins trying to find each parcel.

  • Veronica Lethorn

THIS IS THE WORST POST OFFICE. Staff are RUDE, don't appear to know how to communicate or do their jobs properly. Unable to read a 'printed' postage label on a parcel to see where to send. More concerned with what I'm sending and why it's being sent rather than actually completing the transaction. Don't bother, head down the road to Northcote Plaza.

  • Parris Achard

Younger of the two women, assuming the daughter horribly rude. Raising her voice at me barking for my address when the older lady can't locate my package. Honestly shocking to be spoken to in that tone when all I was doing is standing there patiently waiting for a woman to locate a package.

  • Penny Lough

Post staff are helpful but Chemist couldn’t be less helpful and as others have said his manner is consistently grumpy

  • Field Days

I had no problems collecting my package. Service was fast, polite and efficient.

  • Tiani Tomasovic

rude staff, ignored customers, disappointing and long wait times

Similar places

Australia Post - Melbourne GPO

301 reviews

260 Elizabeth St, Melbourne VIC 3000, Australia

Australia Post - Scoresby LPO

247 reviews

14a Darryl St, Scoresby VIC 3179, Australia

Australia Post - Sunshine West LPO

203 reviews

76 Glengala Rd, Sunshine West VIC 3020, Australia

Australia Post - Batman LPO

191 reviews

93 Gaffney St, Coburg VIC 3058, Australia

Australia Post - Fitzroy North LPO

188 reviews

Unit 9/155 Scotchmer St, Fitzroy North VIC 3068, Australia

Australia Post - Mount Waverley Business Centre

186 reviews

29 Gilby Rd, Mount Waverley VIC 3149, Australia

Australia Post - Tarneit Post Shop

182 reviews

Wyndham Village Shopping Centre, shop 7a/380 Sayers Rd, Tarneit VIC 3029, Australia

Australia Post

182 reviews

15 Southern Cross Ln, Melbourne VIC 3000, Australia

Australia Post - Keilor East LPO

175 reviews

58/58 Wingara Ave, Keilor East VIC 3033, Australia

Australia Post - Keysborough Post Shop

167 reviews

Parkmore Shopping Centre Shop 3t 317, Shop T3/317 Cheltenham Rd, Keysborough VIC 3173, Australia