I am usually here for quick and simple transactions without much issue, and don't usually bother noticing the customer service-- i have experienced the occasional eye roll or cashier largely ignoring me for a conversation being had before I reached the register, all of which I haven't bothered to make a fuss of. However, I am annoyed enough with the service received today due to the fact that the outcome being exactly the same as what I came for, I could have done without the attitude problem. I came to lodge an express pre paid envelope with two thin face masks inside which was advised fine when I purchased the envelope the day before. I was then advised it was better to lodge it in person at the desk so that I could follow the tracking automatically, rather than if I lodged it in the street box, which would still allow me to track it, but I'd have to do it myself online by typing the in the number. So returning to do that today, long story short, the cashier made a huge deal about the envelope being for documents only and that she would not scan it in, but I could lodge it in a street box and follow the tracking advice still to the destination by hand. Karen, why are you like this. The outcome is the same. You could have just taken it and added it to the parcel pile without scanning it in rather than getting me to wander around outside to find the post box. For minimal effort. I didn't even care for a conversation with you, but you for whatever mediocre satisfaction it brought you, you decided to be a whole pain about it. Absolutely unbelievable.

If I could leave 0 stars I would Dealt with a ghastly looking woman called Faye she was not only unprofessional but really not pleasant to look at she had a sour face with every customer, was completely unhelpful and quite frankly rude I went in for baby passport pictures and she told me straight up she didn’t want to do it because it’s hard to get a acceptable picture She kept talking over me and told me to hold my 5 week old upright in mid air from the tummy no hands near head, I told her a 5 week old can’t support their own head and she just kept insisting I hold her up like that The manager Helen eventually showed who was equally pathetic and said the reason why they don’t use floor mats with babies is because they dropped a camera on a baby’s head!!! So now they make you try and break your child’s neck by holding them unsupported This post office is by far the worst post office I have ever been to After being spoke to in a completely unacceptable manner I left and was followed out by another customer who offered me his number to support my formal complaint He said she was rude and probably racist by the way she was talking to me and I am quite sure she was. The manager Helen was no different either I’m not sure how these 2 have sustained employment here as they are really unprofessional If you can avoid going here - I would Especially for passport pictures

Seriously I would like to give negative rating to the Werribee post office staff. The worst customer service experience i have ever received was from the staff at Werribee plaza post office. The staff took my passport application and asked for another photo as I was taking the phot out from the envelope, she noticed that the photos were done at a pharmacy not by Aus post, She refused to accept the photos. Upon asking she said that their is a shadow in the photo the application will get rejected. The photos were crystal clear so I requested to process it and also advised that even if it gets rejected, I am happy to take the blame for it. She showed the photos to the manager standing beside her saying that don't you think the photos got shadow on it and the supervisor agreed to her. when I said is it possible to take fresh photos now at this post office, she immideately agreed to it. I experienced that they don't care about helping customer at all but to give them a hard time. Also it was evident that they were all instructed from their managers the same thing not accept the photos if they are not done at a post office. I am so not happy that I am going to put a written complaint against the supervisor/manager and the staff.

I really wish I could give them zero stars, doesn't deserve 1 star. Went there at 3:30pm, 1/2 hr before close to get a Tax file number and was told it was too late, eventhough I was told over the phone the day before to go in anytime before 4....the supervisor on duty is never in a good mood and always looks so sad...this is NOT the first time we have recieved poor service from this Post Office. I work in telco and if I told customers it was too late to sign up, I would be out of a Job even if customers came in 5 mins before close, they would be my priority..... the supervisor also needs to learn how to help and assist customers and as I also noticed the way she spoke to other customers. She wouldn't be working for me that's for sure....

If I can give reviews less than 1 I would. Staff are very rude and do not have a minimum courtesy of humanity I must say. Blaming some one of spreading germs Inspite of us following all riles. Even we signed in.. without even asking something first is really rude and targetting specific race is something very harsh while first of all they do not have sanitizers on the table where they allow people to write , no one to clean table after someone used that table. There is pens where everyone can use but no one cleans it out. People from same family do not spread germs but not following covid terms will. Before blaming the customers post should make sure whether their employees know what is maintaining covid safe terms inside the shop.

This place is very dishonest. Every time you come to renew ID at this place they ask you to take a new picture because the picture you have is invalid. Even when you have taken it at chemist they state that its not proper, too dark/light etc. When i went to renew my license they stated that my picture was too dark. I ask them that i had recently taken this picture the last time i was here when renewing my MSIC card and they started interrogating me. How long ago was this taken etc etc and i had to show her proof. At the end, she then said this picture has a hair line (non visible scratch) cause it was in my wallet and will not be accepted so i had to take another picture

Veryyyyyy bad service, rude stuff and not helpful at all!!!! Hello its Australia post please make the store a bit professional, they passport photo can’t be taken after 4:30 and there is nothing written on the website, i give them 100 calls no body picked up the phone so why do you have a contact number the store manager is a big rude lady gives you feeling like they don't need you, you need them, but in reality you have a job there because people are coming to that store and making you earn money, a manager should have a great attitude not as rude as she is, i would never recommend anyone to go to Australia post Werribe plaza

They don't even deserve 1 star. Very bad customer service. They have taken passport photo, made appointment form next day to submit papers. They said their is an issue with the photo (Which they have taken !!!), however they called the passport office and checked it, advised it' would be OK, however find out issue with Guarantor's Middle initial on witness page. Made another appointment and this time - they find out another issue which they already confirmed last time is OK about the photo. I am absolutely disgusted. Won't be recommending anyone this shop. Customer service is appalling.

Very poor customer which deserves a zero. I was buying stamps which I have a concession card to purchase them . The shop assistant asked me did I borrow the concession card off someone? I have a disability and Its not always noticeable to the naked eye. I showed my Id/ proof and I was allowed to purchase them . Staff need to be trained better in order to have better customer service and that not all disabilities are visible it's actually discrimination and very illegal . A law suit waiting to happen. I will not be returning to your post office.

Service was already bad and it’s getting worst everyday. I asked for a photo with white background and the lady said they don’t have white (surprising as it’s a very common requirement in many countries), they don’t have the size required for Malaysian visa (she sounded she never heard of this country ). When I asked take the closest one she told me she will write in the receipt it’s non refundable which she did. Ridicules, when are they going to actually train there staff. I went online paid 1.50 and got the perfectly edited photo.

Worst customer service ever....deserves negative stars. The guy on the counter was very rude. Their staff behaves like they are doing a favor to customer. Went to submit a passport application which I did online and just needed to pay the fees and submit physical docs in Australia Post. The guy said it’s late and can’t do it even I went more than an hour before closing time. Wake up Australia Post, you need to improve your service and teach your Werribee Plaza Australia Post staff regarding etiquettes of customer service.

Wanted to get my mails redirected to post box. Staff member continuously argued and asked me for documents that are not even mentioned as a requirement and it appeared as a matter of prestige for the staff member and decline my explaination. I went to neighbouring post office for redirection and got job done hassle free. Please get the staff trained and to be polite to customers. All I wanted was redirection services which I renew annually for last 10 years hassle free. Not my favourite post office! Sorry

It’s sad to see that care and empathy are not part of the staff values. I had to queue for ages to then been told I need to print a document where it clearly states all they need to do is scan the bar code, I went to the library to print the doc and came back, they wouldn’t acknowledge that already queued for ages being heavily pregnant. The lady simply told me to back to the queue like everyone else even though I tried to explain I can’t be on my feet for long periods of time, she just didn’t care.

Very bad service. Honestly if there was another option that was similar in price to Aus post I would 100% use them. These guys dont even know how to do their job but more importantly they roll their eyes at simple requests due to a total lack of passion for thier work. For example, I asked for a 10 pack of express post bags, and the lady brought back a ten pack of regular post bags. I said, sorry they are the wrong ones, I need express and she rolled her eyes and stormed off in a huff..

Very rude staff zero customer service. Yesterday I was there to send an international parcel after paying and getting it all done. Just as I was about to leave I realised and simply asked what’s the current ETA for Melbourne to Sydney parcel she replied in very rude manner that she needs to serve another customer as if I was asking something not related to the post. They need to teach some basic manners to their staff it looks like they are in wrong job

Worst uneducated staff I've ever meet. Just confirmed with Australian Passport Office my application was accepted but Postal worker at Werribee Plaza rejected it rudely based on corrected error. I confirmed with the Australian Passport Office accepts errors as long as it's corrected with signed initials. I have sent feedback to Australia Posts Head Office that this PO is the worst post office in the western suburbs by far. Please educate your staff!

The guy who served me wasn’t helpful at all. Not willing to listen to my questions and straight away said “no”. I insisted as I did not have problem with the other lady who attended to me the last time I came with same transaction. End up he understood what I meant but with a grinch on his face. I was also struggling with my baby on one hand and did not even offer help to seal the envelope. Wouldn’t choose to come back here as much as possible!

Poor service ! They don’t know anything about their job. I asked some question about how to get someone else to collect my parcel. She said she doesn’t know it and she doesn’t try to find it out. Excuse me, you are staff of Australia Post if you don’t know it who else gonna know??? The point is she just said no and that’s it? She is an old lady, medium hair, chubby and wearing glasses. Please do your job properly and be nice to your customers.

The Australia post is the worst courier service in whole Austrailia All other companies are somewhat better than Austrailia post They charged me momey for express they told me that my parsal will be Mon And when m tracking it now after 3 days it’s still in Werribee plaza post office And when m calling customer service they are trying to me I will make sure no one in my family and my freinds goes Austrailia post again They are ripping customers

One of the worse Post ever.... They close randomly, sometime its open, sometime it's close and it seems like the opening time hasn't been honoured. This makes it very hard to do business. I also tried to pick up my order two times and the staff do not know of its whereabout, still trying to figure out what I should do and might have to come again the third time to collect. wasted a lot of time to come twice, all for nothing.

I went there to submit my baby's passport, they rejected the application saying it wasn't printed onto full page but full content was there. I rang passport office and they said it is acceptable. But these old ladies at the Werribee plaza post office won't even listen to passport officer. And I submitted same forms to Wyndham village post office. No question asked. Got the passport within a week without any problems.

Huge line of about 20+mins only to get to the very front and see a tiny little sign by the window saying no passport service on Saturdays. So many people in line waiting for the same service had to leave and go else where really disappointing get it together Auspost. I could hear the excuses from staff to the poor people who were in front for the same reason “too busy” that’s just a weak excuse do your job, period.

One of the worst service.. the whole staff should be changed and trained properly.. young staff needs to be there. People there need to be more compasionate and urderstanding.. me mother of 2 , they made me come for 2-4 times for no mistake for my passport application.. where other post services easily accepted.. the people there are pathetic and rude.. Strictly take some action.. they should apologise

Poor customer service. Two of the lady staff we encountered lacks empathy and good communication skills. They'd point out the mistakes you made in the document you provided then make you feel bad for even making it. Their attitude seems like they don't even like to be working there. We wouldn't go back anymore for the bad service. We apologised to them in the end for wasting their time.

Some staff here are particularly abrasive and rude, especially when customers are requesting services that go beyond picking up a parcel. I understand some customers may be troublesome to deal with on a daily basis, but being condescending and unpleasant from the get-go is not the way to behave in a customer service-based role. A little kindness, listening and patience goes a long way.

Such pathetic service! Went for a bub's passport photo, after standing there for an hour we were told that we are closed and will not click anymore photos. We confirmed with the staff before if they will click the photo as the closing time is nearing and was advised definitely we will! Don't over promise things if you can't deliver and waste other people's time.

The lady staff who work here look very sad like they haven't got any Ass in the last 10 years! #CheerUpCharlie! The customer service is appalling! They don't smile at anyone! They just want you to hurry up and leave! Australia Post need to get rid of their current staff and bring in some new faces who actually know how to get things done! And know how to SMILE!

The line was a little long but it moved quickly. I was there to pick up a parcel that was supposed to be delivered to my home. I was in and out in about 5-10 mins. The lady who served me, Preet, was quite lovely. Good customer service and quick. Parking it a bit annoying at Werribee Plaza, Pacific Werribee. There are heaps of spots, it just gets quite busy.

Very unprofessional staff. Went for passport photo and got told they dont do it after 4. Again went at 11.40 other day and again got told they don't do it between 11am -2 pm. What sort of staff they hire who dont know how to provide ful detail information. Very rude expression were shown and asked us to see the notice outside. Very poor customer service.

This post office does not even deserve a one star. Terrible service and staff who have no idea of what they're doing. Went there to apply for 3 passports of which I was told I had to re-do the forms again. Took the same forms to pointcook and they were lodged with no issues. They have 0 knowledge of what they're doing. Pointcook staff confirmed the same.

Were here on a Saturday. It was very busy, but the person serving was very friendly. They have extra available for free like paper clips and packing tape. One person is looking after customers in the shop, making sure they are helped. Good service. What also comes in handy is the long hours on the weekend for people working all day on weekdays. Thanks!

Very rude Australia Post employee, eye rolling becauce I changed my mind on not to have registered post. Gave me a docket to sign to undo registered post, Then proceeded to still charge me for and gave me wrong change. Didnt realise till I reached home, however to the rude employee I will remember you and be back for my correct change.

Very bad service, they live up to their extremely bad reputation as specified by other reviews. They have denied a service at 04:40 pm when their closing time was 5 PM. Another auspost office in old Geelong road, hoppers crossing accepted the service at 04:55 PM. Avoid Werribee plaza aus post at any cost. Very rude people.

I want to the post office to post a parcel yesterday at around closing time.. Very kind middles age lady help me unexpected way! She helped me to wrap my parcel when I got it unwrapped accidentally!! Very helpfull staff member I ever see in this Australia! Very satis with her service and help!!! Thank you!

Ridiculous timing for passport photos! We arrived well before closing time on weekdays, the staff said no photos will be taken after 4:30pm? Really? And there is nothing mentioned regarding this on their website! And telephone lines? Good luck with them! Oh BTW no passport photographs taken on weekends!

Nice location like many already said but honestly hated that I had to be there the second I got served. The service was so disrespectful, I was simply asking questions and was lost as I had to collect a parcel. She literally sounded like she didn’t want to be there. Hated the customer service

This post office shows open from 10am to 2pm on Sundays on Google maps, but when I went there today (Sunday) after long drive, it was closed on Sunday. Misleading opening hours, you shouldn't show different opening hours on Google maps when you are actually closed, very disappointing !!

Horrible staffs with cranky and sarcastic attitudes. These old ladies don't even what they are doing. I was told everything had to be done from the start for my children check which I already applied so I went home just finished in a fews online! If you don't like your jobs just quit!

Quiet a busy place. You need to give yourself time there. Great that they have those self serve check outs avail now for the small things. Some staff are a bit abrupt but generally I've found them quite helpful. I have found customers are rude to them more than the other way around

in a hurry? forget it, you will spend an hour in line. operating hours? well, do you have a job? then you have 3 hours to get on Sat, with everyone else that has employment and spend more than an hour in line. Finally at the front counter? yeah expect the worst customer service

Staff really bad, rude and uneducated. The don’t deserve 1 star it needs to be 0. The uneducated/rude Ladie at counter reason for not doing my my passport application was because my baby was crying, What a load of bull. Never again I will ever come to this post office again.

Very useless staff. Went there with the required documents for a change of name and they said they can’t accept my documents. They couldn’t tell me anything how I can get a birth/marriage certificate even though I do have a marriage certificate, they still only accept it

Rude staff. Treating customers with no sense. I see in many other stores older women are very polite and cheerful. Here, the staff have no patience and dignity of their job. I can't say all the staff are doing it, but I faced couple of them with unacceptable behavior.

To say I'm disappointed is an understatement. Was notified that I had a box for collection, sent from a friend in Germany. Visited the Werribee Plaza branch to collect and was told that they couldn't find the box. 2 weeks later, they returned the box to Germany.

I thought I have seen everything but I was wrong absolute disgraceful behaviour by the staff has zero care for the people lined in the store and no name badges worn so we don’t know their names are Please people go to another store as they don’t deserve us

Worst post office refuses taking passport photos for infant. Staff being advised by Helen post office manager to use covid as an excuse . Lazy staff just avoid this terrible taxpayer’s money wasting post office. Past review tells the history

I Have been here a handful of times now and find the overall experience to be above average in comparison to other AUS Post Stores. The staff here try to help you with your needs and to progress cues and etc. As much and as fast as possible.

Staff were wonderfully helpful in helping me navigate 2 difficult transactions (Land Title ID & Key Pass ID) for my elderly mother; their knowledge & effort made to accommodate our challenging situation was very much appreciated.

Not recommended. Been there twice this month same result curly hair lady so rude. She have attitude problem showing eye roll with zero customer service skill. Even returned me once when there was 5 mins left before closing time.

Very bad service - have no idea. Always trying to charge you the maximum that they can for everything - gave them stamped envelopes to send and they choose to stick another unnecessary stamp on top. Will never go here again

I went into post doco at the closing hours(min). While most of the stores close 10 min before time and finish serving ppl in queue, surprisingly I was welcomed with a smile and serviced well in-spite it was late for them.

Opened a post box here.. got confirmation to pick up keys.. I decided to wait a-few days for good measure for them to get it ready.. i went to to collect on the fourth day. Wasn’t ready.. …

I went to this post office on a busy Saturday afternoon for getting passport photos for both my wife and 2 month old son. The service was very good. In fact, Kathy who assisted us was very patient and helpful.

Inexperience dealing with passport procedures staff. They need a proper training. Worst post office i have ever visited. Even it is closest to my house, but i will rather visit the post office somewhere else.

Bad service I never met before , one of officer is Indian person , she is very very rude I do not not know HOW POST OFFICE GIVE HER AT MANAGER , bad behaviors , slowly solve , customer service so badly

I was home all day waiting for the item. They didn't even knock the door and left a card for me to collect the item !! Now I have to take another day off to pick the item up from the post office

Very rude staff and bad customer service. We went to lodge our passport forms, they asked some documents for my kids which wasn’t required in the form, so we came back home with no service.

Parcel was supposed to be delivered to my house,the van didn't even show up,I've been waiting for this parcel,so I know he didn't come,very,very poor customer relations,wharkn carnts!!!!

The staff at this post office are rude and very bad customer services. Not recommended. Also Passport photos must taken from them, they refuse all the photos taken from outside.

The staff were very accommodating and friendly. Even holding the doors for 2 minutes for my wife to sign for a package. Can’t thank them enough another pleasant experience.

I want to give no star but there is no option for that. Supervisor and staff doesn’t know abt aus post app. No idea what they were talking abt. Just really bad experience.

Rude staff every time i go in there Leave feeling annoyed every time. Speaking rudely out loud to people with limited english..have never had a pleasant experience here

Went to collect a parcel at 4:58pm. The lady had already shut the doors & was shaking her head to say I couldn’t come in. You close at 5:00PM. You guys are pathetic.

They should put a big note that they aint professional enough to take baby's ID photos like they have put the note that they don't do ID photos on Saturday!!

Well I waited 20 mins for my daughter photo. As a baby take some time. Not even try send us back. When I asked he replied me, he is busy, was rude.

Rude, mean and robotic staffs, "nope" and "dont know anything" seems to be the staffs's signature here. Worst Post store I ever seen. Such a shame

Impeccable customer service from all the ladies today helping me out with the list of things I needed done. Didn’t get your names but thank you!

Very Bad Service. Illiterate staff . My wife went for the photograph of 2 inch by 2 inch but they gave him wrong size. Waste our time and money.

Passport photos. The staff didn't asked me whether I wanted it to be emailed and Digital ID. By the time I ask for it, it was a little too late.

During the evening queue's are long and a bit of wait in store to get served. Wide range if products on display and excellent customer service.

Postie literally just drop a piece of paper saying I am not home. In fact I have been home the whole time. Irresponsible and deplorable.

Very bad pepole they abused me by saying I cant pay my bills they need a better boss and they need post man pat SHUT DOWN ALREADY

Very rude and unprofessional front desk is full of dead woods who don’t have sense how to talk to customers in respectful manner

Very rude staff, very unprofessional camera man for kids passport and lady with tattoo in hand have so much attitude. …

Has to be the worst post office in Australia.. the staff are rude and obnoxious have no customer service skills what so ever..

If I could give 0 stars, I would. Unprofessional, rude and straight up unwilling to be helpful. @AUSPOST upgrade your staff!!

Decent store size polite enough located next to Medibank and bank of Melbourne in the plaza and close to centre management

Very very poor coustmer service and very unprofessional staff specially for passport case ,I will never see this staff

Fantastic service and very friendly staffs. Ironically, this post office is much better than my local post office.

Staff was so rude , specially a lady with tattoos on her fingers named Sharon. No customer service skills.

Very busy post office, the staff do an amazing job, the line moves very fast. All the staff are lovely

Very rude behaviour staff specially one indian punjabi women m really very disappointed. …

You know I am very positive person but I have to say that some staff are very rude at this office.

Not at all helpful staff and they possess rude behavior in dealing cases. Needs some.improvement.

Convenient location but the worst service and most rude staff ever. Avoid this place if you can.

This was showing in google that it would be open for 12:30 but it's closed this whole day

I usually do not give bad reviews but this one is even not 1 star.... Very bad service

very very Rude behaviours ever I saw. I am requesting-- please please do not go there.

Had to send parcel overseas today... great service by 2 staff members Kaye and Anne

Worst customer service ever. Staff make their own rules and chasing customers away

Wow, people who work here can be pretty rude & rough, prepare your self.

Save yourself heartache and shame. Look elsewhere for passport services.

Stupid staff..need some real training to deal with passport services.

Waiting in a 20 person queue just to pick something up. Such fun.

Their customer service is really bad, staff is very rude. …

Good service. They always look for a way to help the customer.

Post Office with no post box!? Has to be a new low for logic.

Says here that they are open on Sundays, but actually dont.

Rude staff , need some real training to deal with customers

We had enough of bitter 50 year old working in post office