I traveled to Houston Texas for an adoption. The trip lasted 3 weeks and I ended up with 3 vehicle exchanges (4 vehicles total). We reserved an SUV but they didn't have one upon arrival. Their own employees admitted that reservations don't guarantee a vehicle unless you have Avis Preferred . Shouldn't that be a basic function of "reservations"? The front counter staff at IAH was extremely rude, and told me I should try to arrive earlier if I wanted my reserved vehicle (my flight landed at 1 AM--pretty early). They also tried to push E-vehicles then ultimately gave me a GIANT 15-seat passenger van. I succumbed to this option as it was late and it was the only vehicle that would fit my passengers, bags, and kiddos. The next day, we found that some seat belts didn't work and the AC knobs were broken. I traveled back to IAH to exchange the van for my reserved SUV. On the way to the airport, the low tire pressure light came on so I pulled over to check it out. The tire was so worn out, thar the tread was almost nonexistent. I made it to the airport safely and walked into the Avis Preferred office to exchange for a Suburban. That employee was very pleasant. The Suburban worked well for days, then as luck would have, we got a nail in our tire. It was the weekend, so the local Avis locations were already closed, but I was able to get to HOU Avis. The staff there were rude right off the bat, and were even rude to each other. The staff was trying to get me to hurry and claim the last SUV before the lady next to me finished or else she would get it. I rejected that horrible idea. How could they do that to their own customers right in front of them? I decided to roam the available vehicles on my own after being told the only ones available were the large passenger vans (again). As I was out, my family overheard the employees talking about how they could make X commission with certain vehicles and it became apparent that they were not there for customer service, but to try and make as much money as possible. I found a Durango in my search and we took it back to our AirBnb. It smelled horribly of cigarette and Marijuana smoke, but we thought it might go away over night. Nope, it was just as bad. For the safety of my passengers, I left the next morning to search for another SUV. Three 3 local Avis locations had no inventory. The first one I went to, their own employees admitted that they only get the "trash vehicles from the airport", and my only hope was to go back to the airport to exchange. I took one final trip to IAH for my 4th vehicle. Again, I went into the Avis Preferred office and the staff was amazing. The lady in there offered a few different vehicles, but I could tell she was trying to keep the SUV for another new reservation to make the commission. She ultimately caved and showed me the Tahoe they had available and I used that for the remainder of my trip. I swore back in 2017 that I'd never use Budget/Avis again after consistent bad experiences. This one took the cake. In the future, I will only be scheduling flights that arrive when other rental companies are open or use Turo. Congrats, you made it to the end! I hope this helps others make the best of their trips in the future.

Update: after cutting my vacation short and going back to the location, the manager did provide a reasonable explanation of the excessive cost, part of which was due to the actual pickup time being slightly before the scheduled pickup/drop off, the main issue being the pay now systems. Despite paying slightly above listed prices he did manage to resolve the matter satisfactorily and the clerk previously mentioned was not dishonest or at fault for the billing discrepancy. So after all that. At return, I wanted to close out rental on different card. Waited in line and was told the car wasn’t closed out and I would have to walk back to the car to get the mileage. Uh ok, but the worst part, she expected me to wait in line again after I came back. Over all terrible rental experience and I see no benefit being so called “preferred customer “. Definitely going to be looking into becoming another companies loyal customer. I advise against EVER booking with the pay now option. The limitations imposed are not worth the headaches! Ultimately, selecting the pay now option was the cause of all the problems. Modifications to pay now reservations lead to inflated prices and limit the staff’s ability to do much to assist or resolve matters. Original Complaint: I was attempting to rent a Tesla Y for a weekend get away. The Y model did not come up on the app. I reserved the Tesla model 3 for $183 for 3 days… and asked why the Y didn’t appear to be available. The woman at the counter told me the category for the Tesla Y had changed and indicated how to book it. I then looked it up and it rented for $194. She said that she couldn’t honor that price because I chose the pay now option on my original booking…. They had a Y available but it would be $25 more per day. I agreed to $25 more per day and after leaving I saw that I had a balance of $192+ and was charged a $100 upgrade fee which was not disclosed. I spent the entire weekend trying to get someone to make it make sense. Why would she tell me it’s $75 more but bill me for $192? They have since only said the matter couldn’t be resolved until after the rental was returned. I asked could I speak with someone on-site as I was out of town and they said the only way would be to go back to the location. Entire trip ruined, no resolution thus far, no reasonable explanation. Make it make sense. It is totally unethical for them to say you’re agreeing to a particular price, have you sign an electronic key pad where you can’t see what you’re signing. Provide a false explanation of what you are agreeing to then say nothing can be resolved until the conclusion of the misrepresented contract and terms you did not agree to. It only seems appropriate that the consequences or any additional costs associated with making a particular change would be disclosed or that you would provide customers the opportunity to make a fully informed decision. I would not have agreed to the upgrade fee in addition to the difference in the daily rate.

I would love to leave a five star because I almost had a good experience overall with Avis until I returned the car to the airport (IAH). Picking up the vehicle was quite easy and pleasant. Agent didn't try to sell me extra services I didn't need. i had an issue with the car and customer service on the phone was very understanding and helped with the problem. My biggest issue is with my return at the airport. She seemed pleasant enough. The agent asked the required questions upon my arrival at the Avis lot. She stated I went over my miles which i was able to pull up my rental agreement and prove i had unlimited milage. One of the questions was, "Is the gas tank full?" I replied "yes". I didn't see her check to confirm my answer. She DID NOT inspect the inside of the vehicle in my presence. I took a video and photos of the car before I finally allowed the agent to take it. One of those pictures was of the odometer. Thank God I did because the agent charged me for a full tank of gas. Although she asked that question and received the answer, she made an intentional error. That is totally unacceptable, and I hope Avis investigates and does the right thing by me the customer. That is not what i expect from a company like Avis. I know companies are trying to take advantage of customers in these inflation times but not to be so damn blatant and deceitful. They take advantage of the fact that you are at the airport and want to catch your flight. So, my advice to all renters, arrive at the airport at least 3hrs before your return flight. Check your receipt. Take lots of pics and videos of your car rental. Before pickup and after return. Inside and outside of the car. Take pics of your odometer and have your gas station receipts. Have your rental agreement ready. I unfortunately didn't realize she charged me for gas on my receipt until I was sitting at my gate waiting on my flight feeling good about my car return and flight home. I called customer service right away and they asked me to email proof of the odometer pics. I did send it to the email they provided. Hopefully this issue is resolved in my favor. In a perfect world and you are running late for your return flight, you should be able to trust that you would not have unexpected charges on your bill due to the dishonesty of the agents. but one thing about me, you only have to teach me something ONE time. I learn from my mistakes quickly and are NEVER repeated. This review is not to tell anyone not to rent from Avis, just by aware and mindful of the process. I will keep you updated on this issue after Avis gets back to me. Good luck my fellow renters

As a loyal customer to Costco, it was with great anticipation that I decided to give Avis a try as a newly enrolled Preferred account holder. Unfortunately, my experience fell far below the standards I have come to expect from a reputable car rental company. Upon picking up the rental car, it was immediately evident that the vehicle was not properly maintained. The car was visibly dirty both inside and out, with a significant amount of dust and debris. The seats showed clear signs of wear and tear, and the tire tread was noticeably worn down. This lack of attention to basic vehicle upkeep was disheartening, to say the least. Considering the condition of the car, I promptly requested to exchange it for another vehicle of similar size, specifically an Expedition, which was available. To my dismay, I was informed that the vehicle was also in need of servicing. This left me perplexed and frustrated, as I had expected Avis to have a well-maintained fleet of vehicles readily available for customers, especially for those who hold Preferred accounts. As a customer, I believe that a rental car company should prioritize cleanliness, vehicle maintenance, and customer satisfaction. Unfortunately, my experience with Avis has left me questioning the level of commitment to these principles. I must express my deep disappointment with this rental experience, as it has fallen far short of my current preferred rental company, National Rental Car. I expected a seamless and enjoyable rental experience with Avis, but instead, I was met with a poorly maintained vehicle and a lack of viable alternatives. I sincerely hope that you will address these concerns promptly and take the necessary steps to ensure that such issues are not repeated in the future. I trust that Avis will take this feedback seriously and make the appropriate improvements to uphold the reputation and service excellence that your customers deserve.

The good The car was clean and in good condition. Returns process is pretty straightforward. Although they need a policy on agreeing that the vehicle is either fully fueled or not (more on this later) The bad The queue for the desk on arrival was about 15 deep, Around 15 agent desks but only two manned. Took over an hour to be seen. No urgency whatsoever from the staff. Missold on the unlimited tolls and didn't agree to any other extras. Fast forward three weeks to receive an extra $420 charge on my credit card. (This is more than the rental of the car) Asked If I wanted to include fuel when returning the car which I declined and said I'd fill up nearby when returning the vehicle. Still charged for fuel because apparently it wasn't full on return, ( it was ) it had more fuel than what I picked it up with! They added on a bunch of extra fees for things like extra insurance's and surcharges that were not agreed to. Going through a dispute process now which is something no one needs. Beware of the tactics used to pad out the bottom line. Safe to say I wouldn't use avis again. Edit The response I received to this complaint is disappointing to say the least. Long story short, yes we charged you for extras you never asked for that added an additional £350 to your rental but... "In the event of an accident, damage to the rental car, third party property claims your financial responsibility would have been greatly reduced if not voided completely. Because of this we are unable to remove the cost of these options" So that's fine then, scam people with extras and then say you can't do anything because it was possible you may of had an accident. Complete Thieves, never had such a bad rental experience anywhere in the world. Now pursuing legal action so rent from this location at you own peril.

We are very dissatisfied with our last Avis experience. Since I reached a VIP level through my American Airlines status, we figured we would give Avis a shot. We usually use Alamo. I was happy we got to skip the counter and go right to a car stall assigned to us. Apparently this car was 100% electric. I would have thought the rep at the gate would have notified us or said something. I didn’t even know they had 100% electric, 50/50 at the very least. We realized it had a quiet engine, but it was a Mercedes, so just figured it was high-end. It wasn’t until days later on the way to airport from Port Bolivar that the reserve light came on and notified us of our mileage. We barely made it to one of the few charging stations in Galveston. Sat for hour and half to gain a 3% charge. We then googled places that had faster charging stations snd BARELY made it to Webster, TX to a Tesla supercharger station, only to find out it only charges Teslas. At this point, we had one percent left of our battery, and was not going to make it to the airport in time to catch our flight. We had to call roadside assistance and leave the car at the Tesla charging station and get an expensive Uber to the airport We literally got to the airport as our flight was boarding. I received updates on the tow truck. I called on our layover and was told that that Peanuts Towing canceled after they arrived and there hadn’t been a new one dispatched I asked why and the representative didn’t know they called for another one and it was finally picked up and returned to Avis like 5 hours later. I get home to find out I had a big balance due for all of this unnecessary and frustrating circumstances that could’ve been avoided with a simple clarification at the gate by the Avis rep.

Review is based on customer service at the airport rental counter. And would be zero stars if that was an option. Having never been to the city or state before, and clearly coming from another country, I'm disgusted at the representative's attitude and interaction at the counter. I was mis-sold the unlimited daily toll pass. When I questioned the representative about how we would otherwise pay for the toll's or if we had to use toll roads I was shown a small map of the roads around the city and asked "well how would you get around this?". They had no interest in being helpful, and wouldn't answer my simple and honest questions to try and understand how the toll roads worked, and how I could pay for tolls if not taking their unlimited daily pass. We found that the toll sections were always avoidable, which wasn't the impression given by representative, and to make matters worse the toll sections were mostly closed when we were on the roads. Complete waste of money and felt like a massive con. Only once entered the toll and was for one section. It was literally only used for sake of having been conned out of this money, as road wasn't that busy. I will be telling everyone I talk to about car hire to avoid Avis, and about this treatment. Worst customer service I have ever experienced. Safe to say I will never spend money with Avis again, and if this is how staff are trained then I expect I'm not the only person with this awful experience. As a company Avis should be ashamed of treating consumers like this. I've rented cars in other states and countries and never had any issues with asking simple questions and getting answers to actually help what extras I may or may not need.

I have rented many cars and traveled a lot in the past two years but my latest experience at Avis was the WORST experience I’ve ever had with a rental car agency. Avis price gauged me after my flight was canceled in Houston. We decided to drive to Memphis. The agent at the Avis counter said they only had SUVs for rent and the liability insurance was included in the rental. $288.00! I said ok. We need to get on the road. This is expensive but let’s go. Returned it in Memphis the next day. I picked it up at 12:44pm. We arrived at the Memphis Avis location at the airport between 1p and 1:15p. My final cost was 516.00! I go to the counter asking why was my rental doubled? The agent in Memphis said I was late. I asked her the cost for the late fee. She said $130. That didn’t add up to 288.00. She said you were charged for insurance as well. What? We literally had a shouting match at the counter. They charged me a full days rental for being late due to the severe weather in Memphis at the time of my return. We waited for the garage attendant to scan us in. She was pretty backed up so we waited patiently. Had no idea they were charging us by the minute. I called customer service. The lady I spoke to said they have a 29 minute grace period. I was 2 minutes late. I told her the weather was horrible and we waited in the garage. I would have time stamped our return had I known that we were being charged double. The customer service agent said they would have a manager call me. No call. Awful!

SHADY STAFF WORKING THE RETURN AREA! My experience was good, until I had to return the vehicle. I filled up the tank on my way to the airport, I drove 25 minutes straight to the airport which caused the fuel to drop slightly to the first little line. The person the retrieved the car from me added the entire 20$ charge to my total! I used maybe 4$ of fuel getting the car back. It was 4am and I had a flight to catch so I did not have time or energy to dispute it with him, but I will be disputing it with Chase and avoiding this company in the future. I was also misinformed about how tolls work. I specifically asked about the toll fees because of a previous incident I had with Budget (same company) and the person at the desk assured me I would only incur fees for the tolls I used. Sure enough, there was an extra "e-toll convenience fee" that I literally asked about before taking the keys. I was told Budget charged me only because they enrolled me into unlimited use and that this would not happen this time. This time I still got charged a fee (only smaller) PLUS all the tolls I used. These two companies are very shady. What is wrong with letting the customer know of ALL fees up front so I can choose to opt out if so? They did reach out and correct the fuel charge, but the toll fee remains. These headaches are just not what you want to deal with when you have a few extra days to have a good time on a vacation. I will avoid both companies in the future.

We had reserved a mid sized car online prior to our travel date. There was no indication online that the rental could be a fully electric vehicle. At the counter during the rental process, We were not informed that we were renting a fully electric vehicle, and though after seeing the car that it was likely a hybrid, since the desk agent asked us if we were planning to return the vehicle FULL. (We assumed, incorrectly that she meant full of fuel!) Since we did not realize this until we arrived at our destination 40 minutes from IAH, we had no facility to charge the vehicle. I called the local (Cypress Tx) AVIS and informed them I needed a gas powered car, they were helpful and swapped the car without any additional charges. when we picked up the car, it reeked of smoke badly, and had damage to the drivers side door panel.....but there were no other cars available so we kept the car. Using air cleaners and sprays we made it tolerable, but never eliminated the stench. Upon returning the car, the agent gave us $25 off the price, which I don't think was nearly adequate. I was very disappointed that 1. We were never informed at the counter that we had been assigned an electric vehicle. 2. The replacement car was not cleaned to eliminate the smoke smell. 3. We should have received more compensation for the additional hassle and discomfort.

I used Avis exclusively for a decade or more. The customer service was always terrible, the app started and was terrible, then the cars are dirty/banged up/etc. Switched to another national rental company several years ago and never looked back...superior experience in every way, app is great, pick your own car, executive level means something. They were out of cars this last trip, and Avis was only one left that had any. Made pre-paid reservation on the app. Got to destination and reservation was nowhere to be found on the app or website. Frantically made a mother reservation. Got to Avis board, and nobody had cars assigned...you had to go to the kiosk. 20 people in line on a 110 degree day. On the board, BOTH of my reservations actually showed up. Got a car that was actually not horrible save for shattered windshield. Started gettin charges for both cars, though 2nd reservation had been cancelled. Returned the car several hours early, Avis rep zapped ht bar code and sent me on my way. Realized the next morning that I had not yet received the e-mail receipt. Tried to look on app...still no reservations appearing. Called Avis, who of course asked for the nonexistent contract number. Was informed that the car was never checked in the day before. Rep finally got it sorted and sent me the receipt via e-mail.

We had a car accident and when we asked for help to the line indicated by Avis, they did not help us in any way. They asked us to take an Uber in the middle of the freeway (which was impossible), each advisor gave us different instructions. We went to an Avis branch near the accident site and they simply could not do anything. They asked us to drive with the damaged car for more than 40 miles to take it back to the airport so they could give us a replacement. When we arrived at the AVIS office, the counterperson helped us with a bad attitude, gave us a replacement vehicle after 40 minutes with no instructions on how to leave, simply writing down the license plate number on a piece of paper and after that, we had to go back to get help again to be able to leave with the vehicle. Upon delivering the vehicle at the end of the reservation, the AVIS assistant mentioned to us that the previous person had made the wrong process for the vehicle and we had to go through a different process again and a new charge to my credit card. Even though we were given a new vehicle after the accident, AVIS simply did not help us at all, we had to call 911 and solve the issue by ourselves and drive with a crashed vehicle due to the lack of assistance from AVIS.

Got to Avis IAH airport at 210AM and got in line. Avis Preferred board turned off. Stood in line literally for 46 minutes and walked out after 3AM. My back started hurting and I had to kneel on the floor. I shouldn't have to suffer through physical pain to give you my money. This isn't the first time there's been an insane wait late at night. Last year I had to stand in line another > 30 minutes at 2AM at the same counter. Avis should either hire a third rep to man the front counter or train an employee to handle dual duties and help out at the counter when the line starts to back up. Also the handle time for each customer took forever which lengthened the wait. My transaction only took about 4 minutes. Perhaps when people are waiting 45 minutes in line your staff should back off on all the upselling and save that for when the line actually moves. The only bright spot was Jasmine at the front desk who was grace under pressure. Pressure that your management has put on her with such gross understaffing. ps. There was a promo sign in front of the line that I got to stare at for 45 minutes lauding Avis' "Superior Service." What a joke.

Our experience of Avis was one of total incompetence. After a 6 hour drive from Austin to Lubbock Int'l Airport on 10/13, we arrived at the Avis bay to find no-one on duty, and no guidance as to what to do with the rental car. After calling their local office, an employee assured us that all we had to do was leave the car in the rental bay with the keys on the dashboard and he would log the car as handed over on time. Fast forward one week, our deposit hadn't been returned. So, we called on 10/21, and were told that we not only weren't getting our deposit back, but that our car was handed in a day late and with an empty tank. After sending credit card receipts from filling up the car by the airport, as well as a time-stamped photo of the car in the Avis bay, our money was returned. But what a shamble, from start to finish! No employee or guidance at the airport, and no log made in the records of our phone call. Despite the bright spots of Whit behind the desk at Houston Airport, and the woman on customer support line, we surely won't be using Avis again.

They didn't have the car that I reserved; Then weren't willing to accommodate me to another vehicle; they said my only option was to get an upgrade which I didn't want. They offered me an electric small vehicle which I didn't want as I would have no way and time to charge it and the hassle to charge the vehicle. They kept pushing for the upgrade and I had to settle for the electric vehicle which made for a terrible experience, as I constantly had to go looking around town for fast charging stations which took time out of my trip. I had an overall bad experience with Avis. Other rental companies would offer me another car even if it's a higher level than what I got if they didn't have my reserved car available. These people weren't willing to accommodate me and tried to prey on the fact that it was 1am and i didn't have any other option. Called customer care and the person didn't understand my plight and wasn't helpful either. This made for an overall terrible first time experience with Avis and definitely left a bad taste in my mouth

I reserved a vehicle two weeks in advance, once my plane landed at 4:15am on 10/21/23 I headed over to pickup my rental . Once I get to the counter I’m told I hv no choice but to get an electric or 12 passenger and it’s only 3ppl on this trip. And My only option if I decline is to wait until 600-630am for a car . There’s no other associate , no manager no one on duty to assist. In May 2023 I reserved in advance, same young lady assist and same spill , my reservation does not matter it’s an electric or a 12 passenger vehicle at that time in May 2023 I got an electric and my whole trip I had to deal with charging and finding locations in Houston , I called Avis customer service everyday my trip and was never assisted properly . I refuse to go through that hassle again . But again I’m being inconvenienced by Avis by waiting 2.5hrs after my flight has landed for a reservation I made weeks ago and Im preferred and that person is not here either . I’m very disappointed and really upset I’m sitting here

Don’t ever rent from Avis!! We had reserved a midsize SUV at Bush IAH airport for our 2 week trip to Houston months in advance and were told they didn’t have our vehicle at time of pick up despite paying for it upfront at time we reserved rental. They tried to give us a minivan saying it was in same class(right!) but we refused and we were willing to pay extra for upgrade to the full size SUV. Upon return we had prefilled up gas and gauge said tank was full but Avis still charged us $88.00 to fill up tank saying we were 1/2 tank short based on mileage in verses mileage out yet tank gauge had not moved from “full”. We basically paid to fill up gas tank twice!!!! I think Avis just wants to make more money and they use the “car isn’t available ploy” to get you to pay extra for a rental upgrade and then screw you on the gas for their gas guzzler vehicles!! Never again!! Not worth it and never ever pay for any rental upfront as it does not guarantee you get your reserved vehicle!!

Although Avis service and availability is great at Houston Bush International Airport. I reserved at last minute due to Hertz not being open to service customers arriving on a late flights. I reserved a car after midnight and was given an option of a Honda Civic or Nissan Altima. I chose the Honda. I did a 360 of the car but did not see how dirty it was in the garage at almost 1 am. I also did not notice the light on until the next morning. There was no time to return the car but I tried reaching out to Avis by calling and texting. The car looked like it came from sitting at a lot for months. It smelled stale and not taken care of for a Honda Civic. Recommend you check everything about the car no matter how late or how long the lines are. They were very busy due to everyone coming in on late flights and other rental car facilities being closed. Avis gets 5 stars for being opened 24 hours in an International airport!

I would never ever rent vehicle from Avis again. I have rented a vehicle on 5/31/23 for overseas travel and the vehicle had a windshield damage already and was noted in the inspection report while picking the vehicle. Avis had charged me $400 for the damage which I was not responsible, a letter was sent to home, I was out of the country for 2 months and couldn’t respond. Once I was back, when I explained it to the customer representatives over the phone, I received worst responses. Fortunately I had a customer copy of the inspection report and submitted that as a proof. I don’t understand what Verification Avis does with the rented vehicles and unnecessarily charges the customer. This is annoying and when you pick up the vehicle at the airport they don’t even give us the inspection report, had to take a video and photo and submit it to the agent while dropping off the vehicle. Ideally I shouldn’t give any stars.

Showed up after midnight to a line that took almost 2 hours to get through. We had a confirmed reservation for an economy, even got a text confirmation in line saying we were “confirmed”. Get to the counter and all they had was 12 pax vans for me and my wife. The agent told me to come back in the morning and he guaranteed I’d be able to get what we reserved or better…. Well, here this morning to do an exchange and am being told they are sold out and the 12 pax van is all they have. They said they overbook all the time. Definitely frustrating. Went with them because they were the cheapest. Now I know why they were. Renter beware. Update. They got us a Camry. Definitely better than a 12 pax van. Just not convenient at all to have to go back to trade. Frustrating that I was “guaranteed” something better than the 12 pax van by the night manager and initially was told they couldn’t do that this morning.

I was totally disappointed in my rental experience with Avis, not only was my rental, not ready for pick up, I had wait 1.5 hours after my designated pick up time to receive a different type of vehicle, other than the one requested. I was told that a $200 deposit was being charged also and that I will get that part back making my total bill seven 6680. On the return of my vehicle not only did I not receive the deposit back I was charged for full coverage insurance to which was not approved by me bring in my total charge of the bill to the 766 to it I’m looking for it to be five 6680 getting $200 back because of a deposit. Never again will I ever rent from Avis they don’t have a vehicles there for you to rent for you to pick up they give you other vehicles ones that may or may not satisfy your needs and then they blow up your card by adding additional charges that have not been authorized.

The check in process was deplorable. There were 5 agents sitting at the counter, but not one of them were working. I stood there for about 5 minutes and had to wait until they were finished with their personal conversations before I was assisted. Once they did decide to work, it was obvious that they were having a bad day… I was not greeted properly, not one smile nor thank you. After I received the rental, there was a musty odor in the Tesla. I tried air freshener but it would not get rid of the smell. The Texas heat had baked the musk into the interior and air vents. The smell transferred onto my clothes and I was smelling musty at work! I tried to switch out the vehicle, but that proved to be too difficult for the agents to handle. I was in a bind and Avis was the only location with available rentals…that is the ONLY reason I am giving 3 stars. Next time, I’ll use TURO.

I prebooked a car some days prior to my arrival. I also opted to use the QuickPass as I was arriving with a late flight and didn’t want to wait long … When I arrived there was a huge queue and we have been advised there would be a 1h30 wait to get us a car. When I arrived at the counter I asked what was the reason. Apparently there was a concert in town. So cars have been given to people with no booking not securing those arriving with a late flight like me. I was at 11:30pm in the queue and left at 2:30 am!!!! I have been advised that I was upgraded … but it wasn’t a real upgrade as it was just the type of car they had. Fake excuse to me. I only had a choice between 2 cars : a van or an electric one. This overbooking process and how it has been handled was very bad ! If I need to book again a car at Houston airport I will probably think twice …

Please don't book your cars at Avis. Queue is very long. You won't get the car you reserved. Will never book rental car from this place again. I booked for a Toyota Rav4 to from IAH airport. Plane landed around 12AM and joined the Avis car rental place queue around 12:30AM. Queue was very long and finally got the agent around 3AM and they don't have Rav4! Then asked for a similar car, they have only Hyundai cars! Finally got the key for a Hyundai and went to the parking lot to pick up the car, there is none! Came back to the queue! Finally gave me "something" around 3:30 AM so that I can go my way get some sleep! This is unprofessional and unacceptable 1. Don’t have the type of reserved car 2. Wait was too long as the agent was taking 20+ min to serve each customer 3. Not enough agents to help customers

The Avis team was very nice and helpful, but all in all, the wait time required to obtain the vehicle and get on the road (especially late at night after a long day of traveling) is just absolutely ridiculous. There was a line to access the counter about 15 people long when I arrived and of the 12+ work spaces available, only 3 of them were occupied. Check in took 35 minutes. Then the parking garage was far worse! One single lane to let people leave in their vehicles and it was at least 20 cars long. The wait time just to pull out of the parking garage was horrendous. This process took another 30 minutes. Avis has to obtain more staff on a Friday night at an airport as large as IAH during busy travel season. I haven’t had a rental car experience this frustrating in a long time.

Avis had my loyalty for decades, but not anymore. I filled up before returning car. This slight delay justified them charging me well over $100 for the extra “day.” Then, the staff at DFW did not print a receipt for me. By the time I got the ereceipt I saw they charged me $100 for half a tank of gas even though it was full. Despite all that, I would not have posted negative reviews except that their customer service is HORRIBLE! I tried the local DFW number for help and they repeatedly disconnected me. I called the national number and they told me that I would have to call back in 48 hours even though they could see the charges. When I demanded to talk to a supervisor, I was told they were “unavailable.” Avis doesn’t deserve my business, much less the increased cost they charge

It was very helpful this location is open 24 hours. After many flight delays, I didn’t get into the airport until 3am. As a Preferred member, I’d entered my flight information into the app, so the business knew about the delays. When I got to the lot, the car I had reserved (Tesla Model 3 or similar) was not available. I had the option of a minivan, a 15-passenger van, or a Mercedes, none of which I wanted. I was told I would not be receiving any sort of discounts because all three cars were “upgrades”. The exterior was filthy. I opened the door to the Mercedes, and it reeked of marijuana. The gas tank was only half full. The leather seats were significantly worn. And there was a plastic thing hanging from the underside of the vehicle. The return staff was nice though.

Please be aware of a hidden charge of $16.99 for gas . This was at IAH Houston Airport. 1. If you drive less than 75 miles during rental period. 2. If you don’t show refill gas receipt within few miles of rental center to returning agent. Apparently this charge is in contract. The bad part is returning agent will not ask for gas refill receipt and take a lazy way out and make Avis $16.99 by adding this charge to your receipt if you didn’t remember to show the gas receipt. This is a HIDDEN CHARGE. Avis may NOT ASK FOR REFILL GAS RECEIPT. AND IN A SINGLE STROKE MAKE $16.99 for Avis. It sounds bad Avis. Hope you train your employees. Raise the rate if you want to make extra $16.99, not by slapping it at the end without asking for gas refill receipt. Thanks.

Avis rental car had great customer service. Very professional and kind. We rented a mystery car. Whatever car that was available was the car we got. We had a choice of a truck or an Electric car. We choice EV car. We were told it had 75% battery filled. Our car was only at a 40%. We had to drive 49miles to our hotel. This was not enough battery to safely get us to our destination. Texas does NOT have enough super charging stations along the route. and to fill up to 100% took 9 hours. Although a EV car was great not having to pay gas. It was not ideal for long drives and sight seeing. DISAPOINTED that AVIS did not have the car fully charged before sending it out. We left it at 89% for the following guest. Also ensure your hotel has a EV charging station.

I booked my car reservation online. I went to IAH airport to pick up the car. The lady at the counter, Jackie, was extremely rude, wouldn’t look at me, had a very disgruntled expression, added all these fees to make my payment almost double and was so rude. My dad, who is the most understanding, gentle person in the world witnessed it right next to me. He said let’s not use Avis going forward. Even the return experience was horrible. They apparently changed the return location from 2nd floor to 1st floor and no direction was given to gen to first floor. We had to circle the area for about 15 minutes. There was a ton of people standing around just chatting with each other at the return location but nobody came over to give final instructions.

I will start by saying this car was a basic trim, meaning that Avis did not have good car al to start with. Secondly the car was not even that clean and right before getting mine I saw customers returning to the counter because their car was nasty. I also encounter a problem with the car while driving; on the first day the screen just shut up and after going to more than 6 Avis location decide to stop wasting my time with the car and ended up leaving the car as it was. Every single Avis location was out of cars to replace mine and would send me to the airport. The car’s screen later on at night was fine, so I got a defective car . Based on my experience I do not recommend Avis on Houston and muy likely won’t ever rent from them.

On my business trip I got a “mystery car”. It turned out to be a EV with about 15% of battery and did not inform me the fact the car can only travel about 30 miles. I had to look for a charging station to charge the car. As the result I completely missed my first important meeting. This is unacceptable. Rental car companies almost never give you a car with an empty tank. Even if they do you can quickly gas it up. It is not the same for electric vehicles. It takes hours to fully charge it. An EV should but fully charged or at least near fully charged before assigned to a new renter like any other vehicles. Secondly, it should not be a mystery vehicle because vast majority of the population never owned or driven an EV.

Most of the time they get the job done but when they fail, they fail spectacularly. As was the case early this morning, when they had 30+ people, most with reservations, who had arrived on late flights get to the counter around midnight only to find that there were no cars left for them. They were so desperate to put people in -anything- available that most of us, after between 1-2 hours of waiting, wound up getting Teslas with just enough battery left to get us to the nearest charging point, forcing another hour of waiting on top of it all. Overall an absolutely miserable experience that is far beneath what should be expected of this industry but sadly seems to be getting more and more common.

When we checked in at the preferred desk, they didn’t let us pick our car but assigned us one. Then when we got to the car a man come and knocked on the window saying that the other Avis counter had assigned them that car and that they had been waiting 2 hours. I went back in to the preferred counter to tell them that and she didn’t seem that worried or that she would help us soon. So I went outside and walked to the back of the lot and found what I thought appeared to be the supervisor (guy in a blue shirt) and asked him to help us. He took care of it but it really shouldn’t have happened in the first place. The car we had was fine though and checking it back in was quick and easy.

Simple vehicle checkout, all done through mobile. But a few lackluster elements during this rental experience: 1. I booked Tesla Model 3 long range (300+ miles range), but ended up getting a Hyundai Ioniq 5 with significantly shorter range (270 miles). 2. The car was not even fully charged, at 80% charge, it only had 250 miles of range. 3. The exit gate staff was unfriendly and blunt. I got an express checkout QR code so to skip the traditional slow check out line. But ended up still having to do the slow check out. Because the QR code reader was out of order. I asked the exit gate staff about it; and he just nonchalantly pointed at the broken QR reader without a word.

Horrendous customer service. Waited for around an hour in line for a car. They did not have the car size available and wanted to upcharge me for an available car. When I wouldn’t pay the upcharge, they miraculously found a car in the size that I had reserved. When I went to the car, the tire pressure was low and clearly would have been apparent to the person that brought the car as there was an alert on the dash. The gate agent said my only option was to go back in and wait in line again or take the car as is. They didn’t even tell me where I could fill up the tire. Well, not going back to Avis unless every other car rental company is out of cars.

Avis service has gone way down in recent years. In this case I did all the necessary steps to bypass the service desk and yet was not able to do so. They needed an updated form of payment, but the app will not allow you to update your form of payment within 24 hours of rental. I am a long-term customer, and this is ridiculous and further after standing in line, we dealt with an agent who was less than thrilled to help us, and indicated that I must not be smart enough to use the app because everyone else is able to manage to update their form of payment. Fun times. The only reason to rent from Avis anymore as if they are cheaper than everyone else.

When I got to the counter, the line was very long. If you arrive at IAH after midnight, Avis is the only one open for rental cars. I was told that the booked vehicle was not available and was offered a minivan, which it’s too big and I didn’t want. The agent checked again and finally found the size I booked. I also saw several cars in the parking lot that were ready to go, so it was confusing that I was told my booked size vehicle was not available. When I got to the vehicle, it showed Oil Change Service was due. I wish the cars are better maintained. The staff should have checked the status of the vehicles before give to customers.

Was given an electric car with no explanation prior. Then the car had zero charge and shortly after leaving airport the car was almost dead. Not only did I not even know I had electric car but didn’t even know nothing on charging car or anything. I called IAH Avis multiple times never reached anyone and was directed to main customer service dept which was no help. The car was also dirty not cleaned, seats had dirt smears and steering wheel and the doors. I went to 4 charging stations in diff areas of Houston and all of them were broke down. By this time the car was almost dead and I couldn’t even make it to where I was going.

Bait and switch - the example car reserved is always larger than the car available. STD SUV example is a Chevrolet Traverse. When I arrived, I was offered a Toyota Highlander. The Traverse has 157.1 cu ft. of interior space, the Highlander has 141.3 cu ft. I had to pay a $100 upgrade charge to get an SUV large enough for 6 adults to fit with reasonable comfort. I suggest Avis should use the smaller vehicle in the rate class as the example rather than the largest to avoid disappointed customers. This has happened on my last three rentals, the car available was significantly smaller that the car used as the example.

The pick up and return was smooth quick and easy, I was not asked if the tank was full but I had offered the receipt for the fuel, my only complaint, and it is a very small one was the car looked clean on pick up except under the seats and in the trunk, don't get me wrong it was not that bad. The returning agent asked if I had even used the car cuz it was clean in side and out my reply to him was that it's not clean inside and was not when I picked it up he apologized and I was on my way. That is my first time renting from Avis and I will look into them if the need to rent again comes up. Good overall experience.

When you show up, even if you have a reservation, you have to wait over an hour in line because they are serving people who didn’t make any reservations and are waiting on cars. Renting a car here is a nightmare. They could do a kiosk or have someone dedicated for people with reservations to make the line move quicker but that would require too much thought. Will be looking elsewhere to rent vehicles. Renting a car at IAH is consistently an exercise of wasted time. Also they didn’t even have the car I reserved and I had to get an electric, not knowing where any charging stations were. They also lie about pricing

Staff not professional, very rude. Charged my CC for $450 and then claimed it didnt go through. Then proceeded to charge my debit card $400 since he claimed my CC didnt work which in fact it did when I called my CC comapny to confirm. So not only will my score be lowered, but I got charged $850 for a car for 1 night due to dishonesty with stadd. Still have yet to get a refund for charges btw. Booked me and another customer for the same car, so I spent 30 mins roaming around a parking garage at 1:30 am in 90 degree weather in Houston, TX looking for a car that was rented out to someone else. A complete nightmare!

We reserved a gas suv like a Toyota RAV4. When we arrived half past midnight, we waited in a very long line for 1 5 hours with only 2 Avis workers. Avis ran out of cars that we reserved a month in advance and gave us an electric vehicle that had Max of 150 miles max in the city of Houston,tx. The electric vehicle did not come with a fast charger. In order to charge the car took 5 hours, which was a bad experience. Houston requires a lot of driving and did not have a lot of choices for compatible charging stations to the Mercedes Benz EQB. There is no walking from our hotel to where the car gets charged.

Ish… I’ve never experienced such a horrible check-in experience. I normally book with another vendor who allows you to walk to an available car and drive out; this time, having had a reservation, I waiting almost an hour in line and then spent another 30 minutes at the counter while they got me a vehicle. I booked a midsize SUV and got a pick-up because I said I would take anything with 4 wheels. The only reason I’m not giving 1 star is because I actually got a car that works and the return process was seamless. I’m lucky I didn’t have a meeting when I landed or I would have missed it.

Rented a few times here, no problem at all. But today’s service was to the up most sorry. Went out to the rental, smell like someone were still sitting in it smoking,, went right back in to switch it out,,, instead of switching the car to next option of the two choices i were told at first,,, no try to up scale the charge by trying to get me to get something bigger that i didn’t ask for. After i complained that i was only interested in the size i picked,,, yea give me the lowest grade vehicle available. My advice,, is to talk to one of the ladies, if that dude up there, walk away.

AVIS at the Houston IAH airport is the absolute worst. Waiting for over an hour in the preferred line to get my car, that should have been ready. I asked the agent what was going on, expecting that their systems were down, but the agent replied "it's just business as usual - a normal Monday". After I finally got my car, I enabled fast pass, but when it took 20 min just to get out of the lot, I was told the fast pass scanners have been "broken for a long time". Next time I will just Uber, it's not worth the hassle of renting when the wait and customer service are this bad.

Pick up and drop off experience were fine. Unfortunately, I was issued an electric vehicle. Clearly AVIS are not aware how difficult it is for a foreign national to charge an EV, due to the fact that vast majority of EV chargers are used via an app only available to US residents. Based on the location registered to your Google and Apple stores (mine was UK), the charging companies will not allow you to download the app to use the chargers unless it is linked to a US account. I found only within a 20 mile radius of my location that would allow payment by credit card...

Booked aToyota RAV4 , when we arrived at the rental car center we were told only car available are 12 passenger car or Ev . 12 passenger not acceptable , too big. I have never driven an Ev, however reluctantly agreed to accept Ev as I was left with no other choice. No instructions given to me how to charge the car . I had to download 3 seperate apps and open three seperate accounts before I could charge . Overall , I was always stressed about getting charge..Car return process was only silver lining on the cloud. They need to better . Stressful and terrible experience

Just my husband and I renting, no need to look at the back seat until the next day, when placing a shopping bag in the rear seat. To my surprise, looked like someone threw up flaming hot Cheetos, and no one at IAH Avis bothered to clean it up, or vacuum the disgusting crumbs in the seat. Worse cleanliness issue I have seen in 40 years of travel. All these years worried about outside scratched and taking pics, never even thought to worry about the interior, because you should not have to, never again. Be very wary of renting at Avis at Houston George Bush airport.

If I could give less than 1 star I would. This rental process was slow, expensive and not worth it. I was in a pinch and no other counter was open, which is the only reason I stuck with Avis. Once I got my car (approx 45-60 minutes and multiple trips back to the counter with my luggage) it was dirty and smelled. I needed to buy febreeze air fresheners to tolerate the 4 days in the vehicle. I am never going to rent through Avis again and would love to speak with anyone from Houston Bush airport that would like to get more details on my terrible rental experience.

Car was great. Drove well. Service not so much. We elected to fill up gas to full for drop off. Got the car with a full tank, filled it full before drop off. They had the audacity to charge me a tank not full fee. I feel like they look at the miles till empty versus the tank showing full, which is dynamic. Not everyone drives highway the whole rental. City travel and short trips change that number. Ours was different by maybe 50 miles from the original miles till empty. Obnoxious. Took almost a week and a half to get them to refund their erroneous charge.

Upon arrival at return center a gentleman directed me to park at the end on the row (approximately 20 vehicles farther down). With the gentleman was 4-5 additional employees sitting and leaning conversing (I was the only vehicle checking in at the time). After parking I gathered my belongings and waited approximately 5 minutes at which time I started to walk towards the indoor center. About halfway to the center I looked back towards my rental vehicle and observed the gentleman casually walking towards it. Opinion: no reason for this behavior.

I rented a vehicle for less than 24 hours for business from the IAH Bush airport, mind you I have been renting from Avis for many years, this experience has made me decide to drive my own car or catch a camel to may next location. This was the absolute worst, from the car I received to the meanest and rudest agents ever. I promise good customer service is hard to find in 2023, it doesn't make sense, these people made me feel as if I asked to borrow their own personal vehicle! I will not be back to that location again. I'd rather call an UBER

My vehicle was dirty (not washed or vacuumed), reeked of marijuana and the remedy I’d been offered (30% off) wasn’t honored. I had to take the vehicle because of it being graduation weekend for my daughter and it being the only 7 passenger available but if not, I’d had taken another. I’d hoped they’d have compensated me better but the person I initially spoke to never even created a case, they just offered a discount (a bogus one at that) and noted my complaints. Nice staff but terrible rental experience with a very nice but dirty vehicle.

No stars deserved but you have to give at least one to review. Pick any other car rental company besides here. Never again. The vehicle was filthy, smelled of harsh chemicals, and they disabled EVERY normal feature of the vehicle. The MOST absurd thing was being told I'd be charged $16.99 if I didn't drive at least 75 miles, despite if gas was put in the vehicle. They tried to charge me $55 for prepaid gas when the average gas in that city is $2.45/gal and the tank is only 14 gallons (do the math). I'll stick to Hertz & Enterprise any day.

Rented a car from Avis, returned the car as rented. Avis filed a claim against me for damages to the car. Five months of going back and fourth and all the while getting emails regarding the claim only to find out when I produced security camera proof of my returning the car with no damage that it was an administrative error on their part snd the damage occurred and was repaired prior to my rental. A claim, five months of dealing with it, and not any sort of apology, no credit, no special upgrade - zero responsibility or customer awareness.

Poor customer service at IAH. I waited in line for 1.5 hrs despite having a reservation. The staff members were all smiling and chatting casually with each other despite the long line and provided no updates. When they finally mentioned that they were out of vehicles, everyone in the line was already at or close to a boiling point. We later found out that they had vehicles, electric and mini vans. They just didn't want to give those out for some reason. Customer service was extremely poor and wish I had a better first experience with Avis

This is the worst Avis location I have ever dealt with. We left an item in the car. Admittedly this is my fault. But 2 weeks later. I’ve filed 4 lost item reports spent hours on the phone on hold only to get disconnected, and even driven back to the airport. Apparently the one person who has access to the lost and found doesn’t have to actually show up at work or answer the phone. There are pages of lost items in the lost and found at IAH. And the reason why is because once an item is there you’ll never get it back

Way to take care of your customers. We reserved a car weeks ago and we’re forced to wait hours in line. We have waited here longer than the flight time into Houston. There’s two people working with a line that stretches across the building. If you planned this many reservation and customers you should prepare ahead of time. This is a waste of everyone’s time and exploitative and really ruined the beginning of my family’s graduation weekend. We will never ever use this company’s services or rentals again.

I had paid for a full size SUV and AVIS gave me a small size SUV as they had no cars available. I paid for a Ford Edge but instead received a GMC terrain which has a smaller trunk and less space overall. AVIS has these two cars in the same size class, but they are not. They falsely advertise the Ford Edge which is a way nicer and bigger car (also more expensive) and instead they give you the cheaper option they have, and obviously charging the same price for both. My experience overall was bad.

Terrible customer service. We waited over an hour to get the car just to find out that they could not accept our on line reservation. The counter had a terrible attitude, she was not flexible at all, and did not give us other options to accept our on line reservation. She ended up creating another reservation with a different car and a higher price per day, it was very obvious she did that to get more money on her commission. We felt discriminated by the counter because we are Hispanic.

Picked up from IAH, representative there was on Facetime and not paying attention to what I was saying. The app told me to go pick up from the spot after I picked the vehicle and when I got there the car wasn’t at the spot, I walked in and asked for help and got nothing. Then after telling me to go get the car, the car was all wet from washing it and when I asked them to please dry it off, I was told that they don’t dry their cars and it doesn’t matter as it was raining outside already

Horrible experience. Rented a Tesla Model 3 from here. Went to go use the car and I get a “software updating do not drive car”… I am unable to turn the car on, or drive anywhere. I have places to be and obligations to meet. When I called the customer service number they had zero solutions besides having the car towed to their location and getting another car. Which would take hours. The only person I was able to get on the phone offered zero solutions besides transferring my call.

I’ve rented from this location somewhere around 20-30 times this year. They consistently fail to have a car available for me at the requested time with Preferred membership. Waits are long. They have given me electric cars multiple times with 50% charge and no convenient charging stations nearby. The employees don’t appear to enjoy working here either as they always look defeated and do not appear to care about your problem, because it seems that every customer has a problem.

I called because I needed to modify my reservation. I was transferred over and over again, and kept getting what I later learned was completely inaccurate information. It took about 80 minutes to get to a person who helped, and she, Stephanie Russell, was able to take care of the matter in about 10 seconds. She apologized profusely and even offered a free 3-day rental. I never received it, but I was grateful that she made an attempt to make better a terrible situation.

I reserved a Tesla but was given a Toyota EV. This was my first EV. No one explained how the charging process worked, or where the charge cables was located ( I found it later in a compartment in the trunk). I had to research on the internet to figure it out. While I liked the car and the driving experience, it was very challenging to keep charges up as a rental. It just wasn’t worth the hassle. Full EV experience has a long way to go. I’ll stay with hybrid next time.

My rental was on the last busy Thanksgiving travel day but the car size I rented was unavailable. The only rentals were large cars or trucks other than an electric vehicle. I elected for the electric vehicle since it had a 250+ mile range. However, the battery was only about 2/3 full with a range of about 190 miles. Thankfully this was enough because charging stations were few and far between. Also, it took quite a while to complete the rental arrangements.

Experience was horrible. The spot my car was supposed to be was empty. Then they sent me to a new spot but the car I was supposed to get wasn't there. Then then sent me to another spot but it had a 10-12 inch crack in the windshield. No one there when the car was dropped off and I had some questions but know one was there to ask. Customer Service wasn't answering phones. Do yourself a favor and rent a vehicle from someone else. Avis isn't worth the trouble.

We had to wait over an hour and half for our car on 10/17/23. We didn't leave until after 1:30 am. The only car options were an electric car or a 12 passenger van. The employee told us the car didn't come with any insurance. According to her, it's like we are driving our own car. We explained we have rented from other companies, which provide the basic insurance. Avis does provide basic insurance. Charging the electric car costs us hours of our trip.

This is the best Avis facility I have been to in ages. I was able to see the car that was assigned to me in the app as soon as my plane landed. I was also able to see alternative choices. I stuck with my assigned car (Hyundai genesis g80e). This was my first time renting an electric car. The checkout process was quick at the exit gate and I had no issues with the rental. Return was smooth as well. The car was in brand new condition. 10/10

Beware of hidden fees. Somehow a rental advertised as $80/day turns into a bill of $180 after taxes, fees, and mistake charges. I returned the car with a full tank of gas and they charged me for 8 gallons of gas at their extremely high price. I had to call and they refunded the money for the gas but it was still $150 said and done. The actual price ended up being almost double what they advertised for one day of renting.

The renting process was very seamless. I definitely recommend having the Avis preferred account. That way you can walk to the car that's assigned to you and drive away without a hassle. The app provided all the details that I needed of the car and it's location. The drop off experience was pretty good as well. The car I had rented was brand new and I did feel like most of the cars available were in an awesome condition!

It took me more than an hour to pick up the car. The car delivered did not have a navigator and an employee made the car change in an improvised way. The car was not serviced and now I am assigned the damage to the car. Taking into account that my commute has been from the office to the hotel and a couple of times I have gone out to dinner, I am told that I have done about 12,501 miles (one lap around the USA).

Sleaze employees. Even though I had a prepaid corporate reservation, gives you the run around to add bogus charges. Need to jump through hoops to get them removed and every person you talk to tells you the last person was wrong and they should’ve been able to help you. Go with Enterprise, much better customer service. Will update the review if I get the issue resolved but Oct 1 is going on 5 days without a fix

After entering all pertinent info online including all personal information and paying for rental upfront I had to wait over an hour in line to give THE SAME INFORMATION all over again. After paying upfront why can I not simply look at an electronic board with my name on it, find my car, show my drivers license at the guard gate, and leave. You know,..... like most other rental car companies. Never again!

Don’t know if this is an unusual occurrence as we haven’t had to rent cars in Houston since we lived there but are now visiting . Avis is a total disaster and we are Preferred. Who knows what’s going on but every step of getting our car and getting out of the airport has been long and painful. Plus clearly the employees are not happy. Oh and our fuel tank is not full and the car has clearly been smoked in

Easiest part was booking online but all downhill from there. Actually going there to get the car and they didn't have anymore of the one we booked and we booked over a month in advance. We also booked 2 car seats and had to go back to switch because 3 they gave us were completely unusable and had no latches. Had extra hidden taxes, fees, and surcharges, then charged us extra for things we didn't approve.

When I've been to the Avis desk at Houston airport, I asked for the less expensive car, however, when reviewing the final prices, it seems a very expensive car has been provided, the final price was incompatible with standard prices. I have a impression that the attendant has provided one of the most expensive cars available when confirming to me that it would be one of the less expensive.

Rental price DOUBLED when picking up with prepaid voucher. Forced into upgrade "no car available", additional insurance presented (12,99 USD) is not what was signed (double) and holding amount never paid back. Rental agreement for signature ONLY presented on small screen, barely readable. Additionally received car with tire trouble and had to exchange car with expenses of taxi on my end.

Only giving 2 stars because the folks working at the airport were very nice and helpful and the car was fine. However, I was told there was a grace period to return the car of 2 hours (a max of 26 hours) so I returned it within that time but was charged for an additional day plus a late fee! Had I known I would have kept it for the day or just returned it on time.

The service is good overall. I upgraded to a EV . The agent told me that I have to return with 75% charge. According to the terms it is actually 70%. This misinformation creates range anxiety. Houston has almost no EV Charge station for non -Tesla EV. I spent almost an entire afternoon to look for chargers. I would not recommending renting an EV in Houston.

Needed a quick rental after a cancelled flight. We had been traveling for 24 hours and our last leg to home was cancelled about 2 hours after our original take off time. As we de boarded we booked through the app and was able to proceed directly to our vehicle with no issues! Reasonable price and we received an amazing vehicle! Will definitely use again!

The car was in horrible shape. Shock absorbers were weak, drove bumpy. The body rattled underneath. Must have been a nicer Lexus sometime ago but cannot believe they rented this out. Preferred Avis customer not happy with this rental. The staff however were very nice at the pick up and drop off. My time was very short so didn’t have time to return it

They have charged me an extra 38.88$ in insurance (for a one day rental) that I never ordered, confirmed or was even informed about. In fact I explicitly denied extra insurances as I informed the agent I was already covered by my 3rd party provider. This is a complete outrage, I have never been so blatantly robbed in the US. Consider your options.

Tried my first Tesla rental car. Do not recommend. Our location was less than 100 miles away. The battery drained super fast and it was hard to find charging stations. Even when we did (it was a Tesla station), we charged it for 3+ hours and it only doubled the battery life. The vehicle did not fully charge. Call me when the battery lasts longer…

This rental experience was a joke! Preferred features did not work, parking lot was full of cars yet I got downgraded. Got to car spent 15 min with a manager trying to find the keys. Girl at checkout was on her personal phone on speaker with someone yelling and swearing. This is the only rental company I consistently have these issues with.

I’ve been a loyal Avis customer for years. As a preferred member I feel taken care of. The agent was very forthcoming, apologized for the wait, was a professional. It’s when things don’t go perfectly (in this case, long wait, the requested car was unavailable) that you find out how good their customer service is. I was very satisfied.

Really check the cleanliness of your rental! Avis thinks COVID-19 has disappeared. iAH Avis certainly must have nobody cleaning the vehicles in the inside nor outside. Nice rental selection ,but not cleaned nor sanitized & no help was provided to fix the issue! Any health issues go elsewhere where they sanitize & clean their cars!

SEPT 26, 2023. Imagine you've had a long day of travel. You just want to get your reserved rental car. You show up to Avis to a long line. There is no explanation. So after 20 minutes You ask and find out there are no cars. Line of at least 50 people, completely stalled, because Avis outkicked their coverage. Never again.

Do yourself a favor and never rent from Avis. By far the worst of the rental car companies. And I’ve been to them all. I wait 30+ minutes in line for my reserved car (even with Avis preferred) at every airport location when I am forced to rent with them. Update: they didn’t even have a car ready when I got to the counter.

The car pick up process is cumbersome and not expedient. One of your competitors makes it seamless to pick any car in the aisle and leave the lot while Avis requires you to talk to an agent, wait in long lines, and then another long line to leave the lot. The process makes me not want to do business with your company.

We got in the longest line at the rental center. This is probably because Avis is cheaper. There is literally no line nearby, yet 8 people in front of us at Avis. We have had great experiences at Avis with zero issues. The cars that we rented have always been newer and, more importantly, relatively clean.

I am a regular client and this is the first time I had a bad experience with this company. I received a dirty car in both interior and exterior. Furthermore , it smelled tobacco and it had some scratches in the paint. I would have expected a better car as it is not the Best deal for the price I paid for.

Avis gave me a car with cigarette smell. The car was also scratched. No great options of brand cars available. No BMW, No AUDI, No Mercedes Benz. Client could not choose the car. Service in Houston George Bush airport is terrible. All clerks in Avis preferred in Houston George Bush Airport are terrible!

Avis has a good sized check-in hub in Houston with a wide variety of vehicles. They had the Tesla Y I wanted, car was clean, and the Check-In and Check-Out processes were smooth and easy. I appreciated their reasonable recharge rate for EVs because there aren’t a lot of charging options in Houston!

Long wait to pick up car, and then the one I reserved was not available. Upon return, they mis-logged the mileage so I was charged an additional $562. Luckily I noticed the extra charge the next day, and it took 1 1/2 hours and asking to be transferred to a manager 7 times before it was resolved.

Front desk staff when getting the rental was terrible and not truthful adding things that I did not ask for and telling me the car was something it was not. the car was dirty and had been smoked in. the person receiving the car back was great i wish i had her name because she deserves 5 stars.

Be careful when returning the car rented. Ask for a note that claims that the tank is full and the car is in great conditions because all of a sudden you can receive an email regarding a charge for all those details. Also check that the deposit they ask you when getting the car is reimbursed

Couldn't just drop the keys and go. Had to go to counter because info didn't match car. Employees mistake. Glad I left early. Besides that it was good. The bus that took us to car rental center was on its last leg. Sounded like it needs a new drive train. Staff was polite, service was fast.