Absolute disaster - they did not have a car for me but failed to email, text or call. The lady at the counter was unapologetic and said it was my fault because my voicemail was full and that she cannot see my email address because I’m not an Avis member (I have the highest possible membership btw). Laughably bad.

They didn't have the car that I reserved, so I had to take a smaller one and split up my family into two cars. Not great. And I've never heard of a car rental charging $50 if you return your car without washing it. Don't think I'll be using this location again.

I had a great experience with Avis at this location. I was actually given a car above what I had reserved. We took our son to college on a road trip to Colorado and traveled over 2400 miles through deserts, National Parks and some mountain

Reserved an SUV more than 10 days before use. When we arrived we’re told they were out. (What’s the point of the reservation?) Then was told we would have to get a refund for the difference at final destination. Rented in LA and was doing

I wish I had taken the time to read reviews before booking a car at this location. Much like other customers, I faced the frustrating situation of the car not being available upon my arrival. It turned out that the previous renter hadn't

Had a reservation for an economy car. When I got there all they had was a Toyota Tundra truck or a luxury vehicle. I told them I couldn't take the truck as it was far too big and so she offered me a Mustang that another customer (who was

I was pretty excited about how convenient this location was to where I was staying in LA, but I was dumbfounded when upon returning the car I learned that I *needed to have it washed before returning it (bc they can't clean cars on the

Do not go to this location. I made my reservation with Avis through COSTCO. The on site service rep tried to force me to pay an additional $12/day fee for an additional driver. I refused to do so as COSTCO’s website is very clear that

Another sub-par Avis location. For whatever reason, staff was super slow for pick up when I arrived on time for

First of all this place is for both Avis and Budget cars. It is run by the same people.