This was the worst car rental experience I ever had. I'll never rent from Avis again. A short version of my experience is: 1. Cars here are NOT maintained properly. Not even cleaned very well. 2. They lied to me and attempted to fool me to switch to a smaller car than I paid for. 3. They think it is customer's responsibility to check the condition of the car and maintain it. 4. Customer support call and road side assistance call are next to useless. Here's the full story: He first gave me a Mazda 6. ts tire pressure warning light was stuck on. and did not turn off even after I drove few blocks. When I went back to the office and told him about it, he said the car had been all checked ok yet it was not him who had checked the car. I requested another equivalent car, and he said there is no other car available. I insisted, and he tried to fool me into a smaller car - a Mazda 3 - claiming that it was the same car. After pretending to be working on a computer for a while, he pulled out another Mazda 6. It was a mystery how this one got available suddenly few minutes after he said there was no other car available. When I started this car, its tire warning light was on again. Furthermore, there were dents and scratches all over, and there was disgusting smoke smell. I went back to the office, and this time he locked up the door and did not respond to me at all. It was 5 min past 5 pm which was the closing time of the office, yet my reserved pick up time was 5 pm and he was in the office talking to me 1 minute ago. I called Avis customer support number and told them that my car had tire warning light on. They said, there was nothing they can do, and told me to call their road side assistance number. So, I called their road side assistance number, and it took 2 hours for someone to show up. Furthermore, the guy did not even bring an air pump. He told me to go to gas station and check the air pressure myself. I don't know from when it was a customer responsibility to maintain a rental car. I ended up checking the pressure myself, and the tire pressure was actually good. Thus, I had to hit the road with a concern that something else about the tire might be wrong because the warning light was on all the time. I also had to keep the windows open most of the time to air out the smoke smell. How lame this was.

This location has terrible customer service. DO NOT RENT HERE- Rude and Overcharges on RATES!! I would give this location ZERO Stars. In May, I walked into this location which is just down the street from my home. I walked in at 9:30 am and spoke to Jessica. I asked if I could RSVP a car. Her response was " Do you have a reservation"? I said no but can I make one now with the same rate online? She said you are going to have to make the RSVP online to get the same discount. I responded" okay- I have my phone here I guess I can do it now- since you can't help me". As I stood there the earliest I could RSVP was 12:30. I asked, Ok can you let me know what cars you have available. Her response was" I will not know until you pick up your car". I said "cant you look in your inventory- you have at least 15 cars outside?" She said I can't tell you until you pick up your car!" I said, so I need to now come back in three hours since you can't give me one now and I had to RSVP online" She said, "Yes, I can't help you until then". She was VERY RUDE, with SHORT ANSWERS. I said, " Wow you should not work here if you are so RUDE to customers". She just looked at me with a blank stare and said " Come back at 12:30 and I can help you then". To make things worse, I chose to extend my rental- for another week! I was charged a $20 extension fee at a HIGHER rate then what I had booked online. JESSICA is the rudest customer service rep I have ever come in contact at any place of business ever!! She should not be working in a CS role at any place of business! TERRIBLE Service. GO TO ENTERPRISE on Mira Mesa (6620 Mira Mesa Blvd)---ENTERPRISE BLOWS AVIS out of the WATER!!!

I had the pleasure of being taken care of by Jessica at this location who went over and above during the busy Labor Day weekend to accommodate my family's last minute needs. Jessica is a genuine person who was extremely courteous, attentive to my requirements, and ensured we were well taken care of, and may I also add that she has a wonderful personality to match the high level of service she provides to her customers. Additionally, I recently called to inquire about certain terms of my agreement and found that her colleague, Ignacio, also went over and above to ensure all my questions were clearly answered, and also provided practical solutions to a minor issue I had which helped alleviate concerns I had at the time. Judging by my interactions with Jessica and Ignacio, it is clear that the team at this Avis location care for their customers and are highly qualified, and I look forward to further interactions with them in the near future. Thank you all and do keep up the fantastic effort. Best, A.

Picked up a car yesterday and was quite surprised that the level of customer service was equivalent to the condition of the car. First let me tell you what this car did not come with; a full tank of gas, a clean interior that didn’t have spilled drink all over the center console or a trash free interior that I didn’t have to find a store that would let me use their trash to throw away. Now what this car did come with was a rude agent at the store, a terrible customer service experience on the phone and a guarantee that I will never rent from them again. As a preferred member they barely apologized for the condition of the car and made it seem as though it wasn’t that big of deal. So, if you like driving a dirty car with other peoples trash and getting terrible customer service this is the rental car company for you!

I recently rented a Hyundai Santa Fe from this car rental company, and though the rental experience itself was satisfactory, I faced a troubling billing discrepancy. Despite contacting the person in charge, Jessica, who acknowledged the error, the additional charge of about $31 has not been rectified on my credit card statement. This lack of prompt resolution and communication leaves me disappointed with their customer service. I hope they address this issue promptly to improve their services for future customers. - After submitting this review, the dispute has been successfully resolved.

this place sucks so does avis. i set a reservation with my debit card on line it was accepted ,when i come to this branch to pick up the car the system did not accept my debit card for on hold. i called the bank no oroblem on their end. the problem with visa. i called my lawyer and we will present a complain in court. they cost me my valuable appointments and they have to pay for this. visa does not care their customers so fontcwe care about them and take our business to somewhere else.this is not a worldwide well known rental ,it is suckwide worlwide company.this happened 17 july 2023

I had a car I drove from the airport and it got a flat tire at the hotel. It was Saturday evening and this Avis was not open until Monday morning. When I arrived I was met by Jessica and she said that she could help me. She couldn’t repair the tire but she was able to get me into another vehicle that somebody had just turned in. She then went out and wash the windows and vacuumed it and sent me on my way. She is the best Avis/budget representative I’ve ever dealt with! Thanks again Jessica.

They charged fuel at $10 per gallon even though the fuel was filled (Full) at the opposite Shell station just few minutes before the return. While returning they noted the fuel as Full on my initial receipt. However after 2 hours I was surprised with a charge on my credit card for Fuel. I had to call Avis customer service and sent them the gas station receipt to get this rectified. What an unncessary hazzle? Beware when returning car at this location.

Wow. The customer service of the front desk agent was INCREDIBLY rude. So much so that I listened and WATCHED her hang up on two customers. When I came back to the office, AFTER she couldn't even give correct directions to the location of the vehicle, I informed her the lights on the dashboard had lit up. When she returned from checking the car, she stated the lights were NOT on and the car is ACCURATELY available for pickup. What a RUDE little girl.

car was dirty, interior was stained and obviously uncleaned. there was no parking for drop off and employee wasn't even there. I had to wait 20 mins for employee to come back to hand off keys. this isn't supposed to reflect on the employee. the only star I'm giving above 1 star is because the employee was obviously stressed but still helpful. AVIS needs to do more to staff their locations and figure out logistics!

hello! i'm putting a Second review for this AVIS. This is NOT about the office per se but about a very BAD POLICY Avis has. They have a toll road contraption on the car and IF YOU GO THRU a toll road even once ( which is usually $5 max) you get charged $4/day for EVERY day you had the car. So, i had the car for 10 days and went thru toll ONLY one time. I got charged $45!!!! Avis, get a grip.

If I could put negative stars, I would, I called twice and wasn't treated with any common courtesy , EXTREMELY RUDE STAFF, treated me with such lack of respect words can't explain and all I wanted to do it give you money!!! I was compelled to file a complaint and not locally.....hope someone gets let go, they need to fire everyone and start from scratch. Tap,tap UBER come pick me up

Quick and easy. We got an upgrade code off retailmenot and received a 2015 Jetta TSI, I included the gas which ended up covering half a tank that woulda cost me that much anyway. Ended up spending about 126$ for 2 days and driving all over the san Diego area. Great location and friendly staff. I will book with AVIS on my next trip for sure.

Great rental car service in the Carmel Valley/East Del Mar area. Customer service was great, and pick up and drop off were extremely efficient. In addition, there is a gas station across the street which adds to the ease of returning the car with a full tank of gas. If you're a Costco member, you can save 15% or more on car rentals here.

NOT COVID - 19 prepared. Car was filthy inside and I found a dirty glove inside the car. I called to tell Jessica but nothings as done to “make it right”. I had to wipe down the entire car and dispose of a 2 dirty gloves from who knows who?!? All this to keep my family safe - I would recommend a different car rental company.

We’ve rented a few cars from this location and they’ve been very helpful, especially Terri, she’s great. Knocking off one star as one of the cars we rented had to be returned, it was old and felt unsafe to drive. They solved the issue for us but I personally don’t think it should have been rented out in the first place.

For two years the 7 seat vehicles I have rented were not clean. There was a lot of trash in the back area: cans, bottles, food wrappers, rotten fungus-covered fruit that stained the carpet. Additionally one of the seatbelts did not work. Check the vehicle you rent for trash and the seat belts before driving away.

If you're wanting to rent a car in the Carmel Valley area, San Diego, we could not recommend the Avis pick up at Piazza Carmel Shopping Mall more warmly. It's cheaper that picking up at the airport, less hassle, and little or no queueing. Jessica is very friendly, efficient and accommodating.

Especially in times of COVID having a good neighborhood branch with good quality cars available is a a great benefit. I appreciate the service, the short wait times and other aspects that make this much more enjoyable than the experience at an airport location.

They have a new girl and she is very knowledgeable , very helpful and has a great sense of humor = a big bonus at that store !great customer service over all. ANDREA KNOWS ALL THE RITE ANSWERS. WOuld always come back to see her and rent!

After comeing all the way to pick up location, they told that I can't rent a car becouse of I have a debit card, just wasted my time, When I called to their service they approved to rent, but after arrival not, not happy with service

The staff was friendly and helpful. Our car was clean and in good condition. Was "upgraded" to an SUV which was bittersweet. We had a ton of extra room, but not terribly thrilled with having to pay so much more for the gas.

Easy and smooth all around. The car was in a great condition. It sent the engine oil replacement alert which was simply false alarm after I had a call with the rep. Return to a different airport was simple like parking.

They take up all of the spots. Unable to find parking if going to F45 or animal hospital. The staff is rude when I ask them to not double park the rental cars or park the cars half out of the spot.

Actually, Thanks Jessica! I always have a great experience at this Avis office. Last three rentals were an awesome time and the service was great. Pics of my recent Avis rentals. Good times.

They have a great location for someone that looking for car in the area They mostly have small car at low price Ask about Costco discounts for the best price Also available AAA discounts

Jessica - at Del Mar has been extremely helpful, so we have returned again. She makes a very good impression of Avis going the extra mile to help customers in a difficult time.

Promised to give insurance paperwork by today but did not hear back and no one is answering the phone. Also requested a minivan days in advance to no avail. Terrible service.

Friendly local business approach. Had to make a change of car after picking up our rental. No fuss no nonsense. Support local business in Carmel Valley.

Jessica & team provide amazing service at this location. I’m always impressed with the ease of pick up and drop off and vehicle choice. Thanks!

The renting experience was a breeze, the car was almost new, what more can i ask :) GPS could have been better, but my phone did the job.

It is great to work with Jessica. She takes care good care and makes the whole car rental experience to be very friendly and personal.

We had a good experience. Gavin at Monterey, CA airport was very great to deal with and took care of us.overall experience is good.

Very friendly staff and great price for Costco members! Booking with the 1-800 # gives a better rate. Highly recommend this place.

Was quoted $148, was charged $190. I will be disputing the charge and its's unlikely i'll rent here again.

Excellent location. Friendly and knowledgeable staff. Good pricing. Easy pick up and return. Hassle free.

Great rental car location. No complaints at all and will definitely come back here to rent from Avis.

Saved me from the ignorance of an enterprise associate. Little pricey but uncomplicated. Very nice

Staff is helpful. Car wasn't clean. Convenient if you need a rental car in Carmel Valley area.

The whole experience was flawless and the car was very clean. Happy customer!

The Avis agent in San Diego Carmel Valley office was very professional.

Close to home, nice staff, fair pricing, Air Canada Aeroplan points !!!

The staff was very welcoming, and provided us exceptional service.

Great service, price and convenience. I only rent cars from Avis.

Mauricio gave us a great experience picking up our rental car.

The car you rented me was not safe or properly maintained.

Worst experience ever. Do not rent from Avis at LAX.

Excellent service from your staff. Nice clean cars.

Nice staff. Great car in this location

Great location, friendly sales staff