Arrived at 14:55 to pickup my rental that was booked at 15:00. I had received an email from Budget earlier in the day saying your rental will be ready for pickup at 15:00. The door was locked with a sign stating that the the location was closed and would reopen at 15:15. Someone finally showed up at 15:25 while talking on his cellphone to someone else. I believe it was a private call as I could overhear the conversation. The car was ready but was not cleaned properly and smelled slightly of urine. I did not have the time to refuse the car so I’ll just put plastic bags on the seats. If I could score zero for customer service I would.

I rented from Budget …. Got an Avis folder though… Not very customer oriented as there was no thank you other pleasantries however it mirrors a lot of other businesses today - they don’t care. BUT that’s not the real concern. In the midst of this pandemic they have no protocols in place for cleaning / sanitizing their cars. The attached photos are when I picked it up. I didn’t have time to go back in, I figured the only other vehicle they had would more than likely be in the same state. Renter beware! Disturbing and not recommended as there are other options right across the street if you need a rental.

I just dropped off the truck and I am writing this comment on the spot, I came yesterday to drop the truck and they were closed and they don't have the after close drop facility and then I came today and explained him the scenario. The owner Malek said No problem with a smile and he didn't even bother looking at mileage he just asked me and I gave him an approximate idea, he believed me. That's perfect expample how one should run a business. I have a restaurant my self and I need truck a lot of times and now onwards he will be my go to guy. Keep it up bro...

Showed up at 3:25PM on a Wednesday. Door is locked all lights closed, opening hours on the door say opened until 5pm. Lack of integrity and care for customers. I came out of my house to go do business there exclusively. Wasted gas and time.

My favourite car rental location ever. Its always a pleasure to rent a car from here. The manager and the service is amazing. I recommend this place to anyone who would like a quality rental and great service.

Amazing service, very polite, very understanding. Only thing I regret is renting at other companies all this time. Go to Avis DDO Malek will take care of you.

I have reservation at 3pm, I showed up 10 min earlier, nobody is here... I called them they are saying we cannot come before 3:30! You can come later!!!!

Great service and great price! I usually rent a car every two weeks will definitely be coming here from now on for my rentals!

Friendly, easy to deal with during pick up and drop off and far less craziness than at YUL. The reason I keep going back.

If you're looking to rent a car, this place is perfect for you. They have a variety of cars and the owner is the nicest.

Good service. Everything alright from booking, receiving the car until returning, nothing to complain. Happy customer.

Avis saved us in a pinch in toronto and we will forever be grateful to them avis your the best …

Malek always give a very good service ! Malek m'a toujours donné un excellent service ! P. Ouimet GM

Great customer service, the hours are great as well. Very easy going guys, get you going right away

Good services. They opened a second location on the Des Sources. So it is kind of confusing.

Great store! Courteous and fast service. The manager Malek is very caring and professional.

Always a great experience. Staff is friendly, quick. No hassle. Excellent fleet of cars.

Best service ever received,very reasonable price and the staff are friendly and helpful.

Malek is very good ... never says No.... always willing to satisfy my options

best place to rent..3 years in a row I've rented and always great service

Great service. I wish they extended their opening and closing hours.

The BEST service ever! They are very fast, reliable and super nice !

Amazing prices and always has the best cars, Malek is the best!

Good choice of cars and great staff... plus free guzzo tickets.

I enjoyed the service and the car! Very friendly staff!

Malek est très gentil et souriant, excellant service!

Great service,staff, Always on time . Good prices.

Great service. Very good price. Will go again.

Toujours un bon service et des bons prix.

Bad services and really overpriced

Great location, excellent service

Don't ever pick up their phone...

Very efficient and good pricing

Good customer service by Manik

Quick and courteous service.

Best service and good price

Great costumer services

Good and quick service

Tres bon service!

Good price

It’s Avis.

bad price