BEST AUTO Storage IS REALLY BAD. YOU CANT POST IF YOU DON'T GIVE AT LEAST 1 STAR. THEY DON'T DESERVE THAT! I was appalled at this business. My car was loaned to my daughter's & it was towed to their place of business that was extremely hard to find (even using google maps) for a parking violation. The business location looks like its in an abandoned industrial park, hard to find, & scary. I called them immediately. They wouldn't give directions, or any help, told me to use google maps! They only had it about an hour that it took to find who towed it, where it was & calling them. They were very rude and tried everything in the book to delay picking it up from 11:00 am till 8:30 pm because they wouldn't take a credit card over the phone, nor let my daughter pick it up. Then they refused to accept a court order for my name change (cause I left my old drivers license at home )and had to drive 40 miles twice home to get it, go online, and get it notarized. Then they insisted I go online to get a release form and then get the form notarized for my daughter to drive my car home. My daughter made 2 trips there, I had to make 2 trips there and cancel an important appointment. I would caution anyone! I got the distinct impression they were trying to keep my car longer for all the harassment to charge for another day. They charged me $240.00 !!!!!

I work for a heavy duty wrecker service. Not this company but I deal with them on an off. Please people realize when dealing with an impounded vehicle there are guidelines laws this facility must abide by set by the state. That being said if they tell you you don’t have the right paperwork or you need more identification it’s because they are audited by a government entity that can take away their license and their livelihood. Also realized that if it’s a city town as in the city or the county called them out just because you didn’t ask for the tow law enforcement o municipalities did and it is an authorized Tow. Also realize they are not the only wrecker service that comes and leaves those vehicles there a lot of those vehicles are towed in but other tow services and when we have to deal with this company on a paperwork bases it has been the easiest and best experience I have ever had with a tow service because they even give each other a hard time. So if best auto is where your vehicles is at, be grateful they don’t skip on security and they make sure everything is done to the letter of the law

This location is terrible: Avoid going there at night time. They towed my car to this location illegally even when I paid the parking fee in advance with SpotHero. When I got there they would not give me my car back unless I pay $240 which I had to in the middle of the night. In the morning they accepted the error, but I had to go back there one more time to present credit card so they can issue refund. Very very bad experience. It cost me and my family a half day and a lot of headache trying to figure out where they took my car to, etc. At this point all I want to forget the whole experience altogether after I file a complaint with the city of Houston and BBB. I want to make sure they do their business right and don't cause the same kind of unnecessary pain to others!

I usually don't post reviews but this place take advantage of my situation at that time , i had an accident with my truck and they tow my truck and stole my gun and an smart watch, i make the report and went back with the constables but nobody take responsibility. They wasn't even sure who was the driver that tow my truck , smh. That sucks cause even the officer tells me that is a lost gun. Probably is on someone hands doing whatever they want because its on my name. They're not supposed to mess with people stuff. I know it was the tow truck driver but owners should know what they employees do with other people belongings. Karma exist tho

it's the dirty car towing business happening at Mekong Center, Google it and see all the bad reviews. I am working in downtown Houston, pho Saigon is my favorite place, I went there with co-workers often to eat Pho and bought banh mi. If you go to banh mi first across the street they would tow your car right way less than 5 minutes. As soon as they saw you getting out of your car and walking across the street to get banh mi at the other store, they would tow your car ASAP. Crooks are on the top of the building to look out for towing cars and tow trucks are hiding around the corner. Those crooks look out actually are tow trucks drivers.

I have had my car towed before and to be quite honest this has been by far the best storage place I been to. The 240 that I had to pay was not set by the company itself it is set by the state and city and the kind woman at the window gave me a break down of everything. I like that it has cameras everywhere so it makes me feel safe and my vehicle was well taken care of. I mean nobody likes getting their towed but I should have payed more attention to my surroundings. This company had great customer service released my vehicle quick.

Well, as far as car jail goes, I've been to worse. I mean, if your looking for a River Oaks or Memorial drive experience forget it. The place is down the street from a cement plant. It's dark and desolate at night. Make sure your ID matches the name on your car title or your in for a mess. Really, that's a good thing, you don't want just anyone being able to go down there and get your car no problem. They took my credit card and I was out in 10 minutes.

The lot manager I talked to is a liar. I called at roughly 10:00AM the morning after my vehicle was towed to gather all of the relevant details pertaining to reacquiring my vehicle. I asked him twice what the price to get it out of impound was, and he confirmed it was $240 both times. I come to pick up the my vehicle roughly 4 hours later at 2:00PM, and suddenly the price increased to $260. This sort of dishonest behavior should not be tolerated.

My Mercedes Benz was towed by this facility and when my vehicle was towed the gas panel was on the vehicle, they have pictures of it being on the vehicle but when I picked up my vehicle on 6/25/23 it was missing. Zach the manager is saying his driver was not negligent and they aren’t responsible. I will take this matter all the way to the courts because this is absolutely ridiculous and very unprofessional of this slum yard.

So grateful of these guys taking care of my vehicle for being towed for no registration or proof of insurance, the process was easy and simple, bring your insurance with your name for the car and your driving license and pay the fine don't take your time everyday it will cost more. you put your self in your position. Awesome communication. 12/30/23

Was in a car accident and came to pick up my things. Kayla, the rep on site, instead of being helpful called me a *itch when all I needed was assistance. The tow driver gave me incorrect and inconsistent information. Do not have your vehicle sent here! Send it some other place. The way they handle people is poor and trashy.

I got verbally harassed by two tow truck drivers (male and female) when I went back to my car to get my insurance papers. Thought they were going to fight me. EXTREMELY aggressive people, they should be fired. The guy at the front was nice though.

Do not use this company for anything. They have over 20 different fees and hidden fees to take all the money you have. They wait on top of buildings to tow your vehicle as soon as you park and try to be sneaky. They will not help you what so ever.

The whole place is a mess staff is rude and they just tow college student cars for nothing let's get them out of the city of Houston!!! City of Houston let's stick together and get them out of here!!

Wish I could give this company zero stars. Employee was stupid, and that’s putting it nicely. I am very sorry if your car gets towed by these people. Avoid them at all costs.

Far out in the middle of nowhere! But... Good service not rude like most of these places. Actually, understanding and dare I say, compassionate!! Reasonable prices.

Stole everything out of my vehicle when it was towed they made sure to destroy the evidence too (AirTags went offline)Staff member was extremely confrontational

Spoke with Cindy in regards to a towed vehicle. She was quick, efficient & helpful. Thank you Cindy.

While I hate towing services, the lady at he window was cordial and professional.

Overcharged. Rip off. When they tow your car here best get a loan to get it out