I work locally and visit the Woolies store at this location almost daily. For a few months they've been preparing this Big W and I've been waiting like an excited little boy for the chance to finally experience it. It's long overdue that the Sydney CBD needs a discount department store, especially in this current fiscal environment. After all the anticipation I finally had the chance to pop in last week and I was disappointed. Below is a copy of the feedback I provided to Big W (Woolworths Group Limited) to which I'm yet to receive a reply. "I shopped at your newly opened Big W store at Town Hall after anticipation of the big opening and was disappointed with the lack of products available, particularly clothing. I shop at the Woolies here everyday and was really excited about the Big W opening. Given the huge building (6 or 7 floors) I really hope you quickly take advantage of using the other vacant floors and turn this store into a destination in itself. Having just one floor open with the limited range was a huge disappointment. It was not only me who found this but I heard the same from others I spoke to. You have the opportunity to make it great, so please take advantage of all the space available and use those upper floors to provide a full Big W offering."

At approximately 1 p.m., I visited the Big W store in town hall to inquire about the possibility of reprinting a faded receipt for my daughter's pram. I was fortunate to have received immediate assistance from Eve and Annalisa, who kindly helped me to reprint the receipt. They were both extremely friendly and helpful, and provided excellent customer service. I am always pleased to return to Big W, thanks to their exceptional assistance.

Staff are inhospitable and seemingly unaware of all the faculties of their business. I tried to buy an adapter for my gaming console and I was immedately told that there were none in the store and that big w can't do "order-ins". Despite the fact that big w has a section for online pick-ups downstairs I was quickly dispatched without a second thought

Want to give a special commendation to Eve. Me and my friend went to purchase a Nintendo console and the place was extremely busy. In spite of that, Eve was extreeeemely helpful and kind and maintained such a calm demeanor that I really had to write this. Well done and I hope the company sees and recognizes your value!!!!!

What kind of books for kids you are selling in this store?? It is very problematic you find the bookThe Christmas Bum Book ok to sell. It is a bad language, with a terrible content and a very problematic message to pass to kids. I’m sorry but or you all are too ingenuous or you are bad faith to not say worse. This is sick.

This store is not updated on their pricing signage because we are a victim of it today. A bad experience for us. It’s just a small store but you cannot manage and do your duties responsibly. Good thing we don’t know how to argue with you. Sorry is not enough. You shame us.

It's a metro Big W or an express Big W but not a full Big W. But hey it's better then the options the CBD had before which was nothing. Very happy to see a Big W or Kmart that finally took the plunge to help plug this gap in the CBD

Very bad experience I never buy anything! I bought blanket last night and today brought it back they didn’t take it (the reason of returning back was: sealed and I didn’t relies that was just a cloth like tissue)

It was an OK experience. I just went in to buy an umbrella because it was raining. It's bright and uncluttered and has very friendly staff. My impression is that this is a cheap and cheerful place to shop.

I urgently needed a black ladies business shirt in size 8. There were none on the rack but the store assistant was super helpful in finding one for me. Great customer service, thank you!

New store inside woolworth:have children clothes , toys & kitchen products. Small only in 2nd floor. Very expensive, nice set up.I bought one cushion. Serving lady is nice & helpful

I was served quite professionally by the party supplies team, I had come here last time for hellium filled ballons and this time as well. Super happy by their service.

Amazing selection of goods, however i lost my child and he is still within the realm of the store. I tried calling emergency services but all they said was chinese.

Big w please when u say you have stock when I check and then I come to town hall to buy it the staff say we don’t have it in stock!!! ..？？？？　ｈｅｌｌｏ！！！！！　？？？？？

Not as good a Woolworth now it is a Big W. We have lost our Deli and Fresh fish very annoying. Everything is in packages not environmentally friendly at all

Came across big W at town Hall above Wollies. A bit small and not much variety like other normal size stores.. But at least there is a Big W in the city...

Great to have Big W in the city centre. Good range of stock and eight above Woolworths. Staff were very helpful and happy. Store has a nice vibe too.

Should be named SMALL M instead if BIG W. Store is so small and thus they dont have everything that u would expect from big w / kmart / target.

They should name as SMALL w, coz don't have all section included. Misleading BIGW customer. Please correct the name of the store please …

Security man asked me to take my clothes off for no reason did not steal anything a single thing. Disgusting and he has been reported.

The store is located on the first floor of the building, it is very big but it has clothes, kitchen, toys, and a small party section.

Not a great selection of lego for my young nephew Jaquavious however had a great priced footy for 5 bucks. Am coming here again.

Fantastic service, staff member on self check out unwrapped the pram and assembled it then disposed of packaging. Wonderful.

Not the very best selection but good for its size and location. The staff are the absolute friendliest and kindest people!

Great to have this shop in the CBD, a pity its not as big as the suburbs but good enough to get all your major essentials

Staff are great, but the store is very small and doesn’t have much variety. I have never seen such a small Big W before.

The staffs are very friendly, especially raghav, he finds me the right item everytime I go. Saves my time. Raghav …

I love BIGW. Normally BIGW is located to suburbs where is far from the train station. But here is easy access to visit.

Great new, but small Big W store. A good range of products but it is a big pricier than the Big W stores in the suburbs

Saved us when my husband's suitcase didn't arrive, and we were able to find reasonably priced clothing for the cruise.

Much smaller than your average BigW, but essentials are all there. Well staffed but I think it is due to just opened.

There is only one floor, and there are not many kinds of items as official websites. But many products are on sale.

Found what I needed at an inconveneint time of day. Very good for department shop and groceries shop at low price.

It's small, but convenient. Right above Woolworths and Town Hall train station. The staff are very polite as well.

Pretty great aftet the renovation. Had to pick up an online order and the staff were super helpful and friendly!

It’s smol and pathetic af, also no knitting yarn for me. But it’s new and right at townhall so very convenient

With having Woolworths on the ground floor and Big W above it, it certainly makes for easier shopping for me.

Got everything I intended to shop there for. Very convenient location as Woolworths is in the same location.

New place and very convenient. I was happy when this place opened and their prices are very pocket friendly

Finally, there is a Big W in CBD area! lt's small but they have everything that one expects to find.

Need to watch the Sub Continent guy at the front desk. Second time he tried to short change me.

At the moment it covers one floor, but it seems quite small really. Not a whole lot on offer.

Small but mighty, and I'm so happy they've expanded their book section and selection! …

Knock it down and move somewhere else....it's a death trap where there's too big a crowd.

Online stock never matches what is actually there! Pointless having a stock checker.

✓ Well stocked ✓ Some essential items are not available ✓ Good variety of products

Very spacious, some good bargains, not a big selection of different brands

Very small selection but had everything I needed. In and out in 10min

Very few options, the product was showing in stock but it was fake.

Love this store, & the staff are so kind & friendly & helpful

Good but small. They pack a lot into the small floor space.

Very small, not meany options of anything . Otherwise fine

Should be named Little W. Not a big selection of products.

I lost my kid in there. Now I'm a single mother of three

Staffs were always very helpful every time i went there.

Useless store. So small that there's hardly any stock.

Don't bother calling they will never pick up. 0Stars

Not much stuff there but to be fair it is small

A relatively small one with limited products.

It opens till 9PM everyday which is amazing!

Convenient and has what you need generally

So horrible, zero customer service at all

Very small for a big w Not much range

Love BigW need to open more stores!

Very nice well laid out store

Small but easy to get around

Open early. Very convenient

Spacious, lots of options!

We can't try clothes

Convenient location