Our 5 series BMW with 42,000 miles broke down near this dealer. We had the car towed to assess for repairs. We were told that we needed to repair a fuel injection problem, and they tacked on some other potential repairs, but not related to why the car failed. We had them repair the fuel injection problem, and a few days later my husband picked up the car and paid them. We do not live in the valley, and as he was driving over the hill to the west side, the car failed in exactly the way it failed when we brought it in to BMW of Sherman Oaks. Basically, the $1500 plus repair lasted 5 miles. My husband left a message for his contact at the repair shop and never received a response. The car was not drivable, and we certainly weren’t going to have it towed all the way to the valley. We decided to use a repair business proximate to where we live to assess the car. We had the car towed to them. This local repair shop explained to us, that BMW of Sherman Oaks either never repaired our car, placed in faulty parts, or only did a partial job. I looked at a number of reviews of the repair shop at BMW of Sherman Oaks, and there were many reviews stating that people kept returning because their car still did not work and they were up sold more and more supposedly needed repairs. We are senior citizens, and not proximate to BMW of Sherman Oaks so we did not intend to continuously bring our car back. Additionally, the car is still not drivable. After I completed a yelp review, I was given the name of a repair manager. I contacted him and he stated that the expectation was that we would keep bringing the car back to them over and over until they got it right. That’s completely unacceptable and we want for reimbursement. We brought them a car that stopped working, and after they fixed it, we still had a car that’s not working. BMW of Sherman Oaks will take no responsibility for never repairing our car and charging us almost $1600. We are currently disputing the charges with our credit card company, and if that doesn’t work, we will take further measures. Do not use this dealership particularly never allow them to repair your car and never accept a used car certified by them because they clearly are incapable of repairing a car and they expect the owner to keep returning until they get it right. This is their opportunity to up charge you and wear you down. This is by far the worst experience we have ever had with any car repair service over the last 50 years.

I don’t know where to begin. The entire experience was wonderful. I especially want to thank Brenda for making this happen for me! Brenda is an asset here. I do not live local, yet there was no conflict or nuisance with attempting to purchase a vehicle. Brenda was able to get me approved for a deal on a BMW x2. I was attempting to finance an x2 elsewhere and came across a vehicle here. Even though it sold, she offered me the same vehicle and honestly I loved it even more! Even though I was not able to go to the dealership that same day, Brenda was able to work with me. She made sure the vehicle was secured and ready for me the day I was able to go in. Her professionalism is honesty remarkable. I unfortunately could not make the set time frames or appointments I had scheduled due to distance and Uber cancellations, but Brenda remained patient. I truly appreciate that she went out of her way and had everything ready for me. The car was detailed and gorgeous. Even upon arrival at dealership, the atmosphere is amazing. Elias had a great conversation with me, as well as offered snacks/beverages. He later went on a test drive with me, showing me all of the car features in detail—-which I am so grateful for! He even took the time to help me set up the Apple CarPlay when I was leaving(thank you Elias!). I want to thank Adela in financing for the great deal and extra warranty, you are truly amazing! Thank you for making this happen for me. I had a remarkable experience and will refer friends, family and colleagues looking for a quality vehicle.

This is one of the best dealerships I have ever dealt with. I choose to pass a few BMW dealerships to get to this one because of the customer service. For the sales department, we had purchased a X3 less than a year ago for my fiance. So now it was my turn to get a new car so I contacted Nick who sold us the X3 since it was a Positive experience. He was on vacation but referred me to Hunter who was just as AMAZING. Hunter was very patient, kind and extremely helpful. As I was driving to Sherman Oaks from Oxnard it seemed like every car I was interested in was just sold ( I had him running around looking for all these cars and felt bad but not once did he make it an issue at all) but I told him I would like to see something comparable to what I was looking for. He pulled out 2 cars and nailed it. I bought the first one I test drove. He made the whole process easy and smooth. He has excellent customer service and listens to his clients request! I will definitely be a return customer and refer family and friends. Thank you hunter for all your hard work. I returned on Wednesday for the Service Dept and was greeted by Sean, he was SUPER friendly and Helpful. After getting my situation handled he passed me off to Carmela who took over with the same EXCELLENT customer service. She was on top of it to get me in and out since I was on a time crunch! I appreciate all the help I had from each department and will be also returning for all my service needs regardless of the over an hour drive to get here.

First of all, I just want to say that, I am so happy that I decided to come to Sherman Oaks BMW for my first vehicle. When I called them, a salesman answered with a very friendly greeting. I told him I was looking to trade in my Honda civic for a BMW X1 either new or used with low miles. He was more than happy to help me, and located the only one they had on the lot. I came by after work, saw the vehicle and test drove it with Alex, whilst chatting away about life as he was very friendly. I could tell he loved his job and wanted to make me feel as comfortable as possible when it came to buying my first car. When we went in the dealership to talk numbers, he gave me my trade in value and options to buy the car and no baloney or dancing around the questions that I had. He was 100% honest about everything with me. I did my research before coming in to the dealership, so this guy could tell that i knew exactly what I wanted. I just couldn't decide if i wanted to pay cash or do financing. I walked away from the dealership that day, but promised to be back. When I came back with my mom to make my purchase, it was an ABSOLUTE breeze. I was so nervous the whole time but could tell I was in AMAZING hands. Everyone, and I do mean everyone was very friendly up until the very end. Ask for Alex when you come to BMW Sherman Oaks!! He truly was the best! Thank you so much BMW of Sherman Oaks for making my dream car a reality!

I leased a bmw with them years ago and to be honest they weren’t my favorite then. I decided to go with Beverly Hills about a year and a half ago for the next lease deal of a new bmw because Sherman oaks didn’t provide the better deal. Turns out I needed a bigger car because I started my own business so I recently reached out to Sherman oaks and Beverly Hills. You just feel like you’re in a factory with Sherman oaks Bmw where as Beverly Hills you can tell the quality of service is so much better. I had the Sherman oaks guy text me over and over again harassing me about how I’m stupid, don’t know how to negotiate and how he wins every deal. Well. He hasn’t won me the past 2 times and I wouldn’t lease with a guy being that rude to me anyway. It was way to aggressive where as BH took their time with me with 0 pressure and didn’t make me feel like I was just a number. I would never do another deal with Sherman oaks again just for the way the guy talked to me and I won’t name names. He said no one would take my deal I was asking for but guess what? Beverly Hills did. Beware of this dealership and do yourself a favor and head to Beverly Hills BMW before you make your decision!

Thank you so much, everyone, for taking such good care of me and providing me with the best deal ever. After speaking with Bernard, he recommended that I talk to Ross, the General Sales Manager. Ross helped me out and offered me the deal of a lifetime on my brand-new 2024 BMW M4 drive Competition Convertible. While Dan assisted me in placing the order for my car, ensuring it was built exactly as I wanted at the factory, I patiently waited for 2 months and 2 weeks for it to arrive at the dealership. Once it was ready, I visited Bernard, who kindly demonstrated all the car's features and gave me a thorough dealership tour in a highly professional manner. He then introduced me to Emil, the Finance Manager, who efficiently handled the paperwork. The signing process took just 10 minutes, and after that, I was headed to the delivery area. Now, I'm driving my dream car, all thanks to these four amazing individuals. I wholeheartedly recommend everyone to visit them at BMW of Sherman Oaks.

A few weeks ago I purchased a used 2017 BMW X3, the sales team and finance personnel were nice. However, when we left the dealership we noticed the break light was not working, they forgot to include the floor mats, and the back seats weren't properly cleaned as they stated. I sent a text to the sales person who told us to bring the car by the following Monday (already an inconvenience). We brought the car by and they fixed the break light, however stated they didn't have the mats (assuming they lost them at this point). I sent another text notifying them of the still missing mats and was told they would arrive soon via fed ex. This was a couple of weeks ago, I have sent several follow up texts with no response. I have had several BMW's and always had impeccable service, this has been an anomaly with the brand and really poor reflection on this dealership.... and I still don't have the mats.

I've purchased to vehicles from BMW of Sherman Oaks and the second purchase with Hunter was even smoother than the first. Everything about the buying and purchase experience has been superior to other luxury-car dealers we've worked with. In fact, we live right next to a different BMW dealer and still drive 30 minutes to Sherman Oaks to buy and service our cars. With this vehicle, I created a build online, called in to test drive a similar vehicle, and Hunter had the SUV ready and waiting for us when we arrived. Then, we showed him our build code, placed a reservation, and picked up the car 6 weeks later. The whole thing was easy as can be with no games or annoying sales tactics. Everyone before and after purchasing has been friendly, helpful, and knowledgable. I have no hesitation recommending Hunter if you're in the market for a BMW.

Paying monthly for a deal on two oil changes a year and when it comes time to do my oil change they refuse to keep their promise and service the car telling me I have not hit the necessary interval yet! If I want my oil changed once today and once tomorrow that should be up to me if I’m paying for the service. Now they’re telling me that BMW’s get their oil changed every 15,000 miles ESPECIALLY on used cars like mine. Since when does anybody who cares about their car wait 15,000 miles to change their oil. Will never be doing business with their service department again and will definitely be staying away from sales as well. The people at their service department clearly do not know what they are doing or at least the people at the front desk do not. They should not be advising customers on service intervals they have no idea about.

I left a review about my sales experience with Naz and Ali on yelp, which was great and easy but I wanted to also to write one for Marcus and his assistant Martin. I bought a used car so I’m well aware it’s not going to be perfect but the hood was repainted prior to them receiving the car and it wasn’t up to my standard. Marcus the used cars sales manager quickly jumped in and made it right without any question. When I brought the car in I was helped by Martin and between the both of them I had a great experience. They are both truly customer service oriented people. Great communication and happy to help to me out and more. If you are looking for a BMW I don’t know if I would ever go anywhere else. Great team here.

What a wonderful service!! I highly recommend anyone who is interested in purchasing or leasing BMW from this dealership. First, thank you so much to George Assatouri and Kathleen Rowe in sales client advisors. They truly made my day, very happy with the deal, with my new car and they just went above and beyond. Thank you so much to Adela Piller, she’s an amazing Manager and went above and beyond. Very grateful to meet all these three amazing individuals and they are so professional. I can’t thank enough to Sean Clemens! He is such an amazing, high experienced, knowledgeable in service director!! Appreciate you

Rating: ★★★★★ (5/5) I recently had the pleasure of availing the car service at my local BMW dealership, and I must say, it was an outstanding experience from start to finish. From the moment I arrived, I was greeted with professionalism and courtesy, setting the tone for what turned out to be a truly remarkable service encounter. First and foremost, Shahe at the BMW is incredibly knowledgeable and skilled. Their attention to detail was commendable, and they went above and beyond to ensure that my car received the best care possible. Will definitely be back here again!

Outstanding customer service from beginning with Dan who was warm, friendly, welcoming a breath of fresh air, and with Elizabeth a true tech genius with awesome setup and education about this truly complex new generation 7 series. Finally the manager/financial advisor Ali that was incredible and left with a great deal and all the warranties I wanted, at a great price. I feel that I was treated like family at BMW of Sherman Oaks and I have bought 5 BMW’s in the past this was the best experience yet!

I did not have good experience today. They listed a Tesla Model X as Long range but when I got there, I found out that it's standard range. The sales person did not seem to be interested in helping me. He opened the car door and let me sit in the car and check it out myself. When I asked to test drive the car, he was not enthusiastic about it. Not sure if it's my race or the way I dress. I will never do business with this dealer in the future. Their customer service sucks.

Dennis is amazing, and always provides wonderful customer service. However, I was surprised that no notice was sent out prior to my warranty expiring, but I could have set a reminder for myself I suppose. After all of the postcards I received about a complimentary car wash with my service, and my making mention of how dirty my car was, my car wasn't weashed...it was brought back after the oil change as dirty as it was brought in.

I have purchased and maintained 9 BMWs here, continuously since 1988. Both sales and service have been honest and competent, and have treated me as a valued person. Service is not inexpensive, but it is done well and I have never found any unnecessary work done. Dennis Bohlig has been my service advisor for many years and he is the best ever - great communicator, knows everything about my cars and I trust him completely.

Heidi from BMW Sherman Oaks service department is absolutely remarkable. She makes you feel right at home. She’s able to create a meaningful connection with you while your BMW is being serviced. Even if you just have questions regarding service or BMW she’s quite knowledgeable and friendly. I highly recommend anyone the BMW of Sherman Oak, don’t forget to ask for Heidi. Thank you for everything Heidi.

Called 5 times to get a quote on how much an oil change and brake fluid flush would be. Didn’t hear back for 4 days and the only call back I received was about how my service appointment went. Bought my car with them in 2021 but the service has gone downhill since. They probably didn’t want to provide a quote because their prices are 3-5x higher than other shops. Take your service business elsewhere!

What Wonderful experience! A few weeks ago my son was looking to lease a BMW. We met with George he was very helpful and patient with us, we did get there near closing, however, we did not feel rushed. George was very pleasant and helpful. Also the finance manager she was so awesome! I felt the great energy from them and they were also happy to get my son into the BMW he wanted. Thank you!

I want to thank , Carmela for helping me for the past two years with my car service. she always makes it happen for me . Any questions I have, she been very helpful and has made my day a little easier . I love going to the Sherman oaks it’s obviously the second home for my BMW . Carmela goes the extra mile for her clients . Company should have more employees like her . Sincerely Linda Aguirre

I love my new car. The salesman Kyle Ferguson walked me through the process from helping design my car (which is an incredible color! Check out the pics below) to letting me know updates. I knew when it was next in line for production, when complete, when it was shipping and expected to arrive and when it got here a week early. My new favorite dealership! Thank you Kyle for everything!!

Bryan villatoro is the worst and most unprofessional salesman. He doesn’t even have the courtesy to reply to an email, pick up his phone, or reply to a text to his cell. Tried to get in contact multiple times. Ended up losing on a deal because of carelessness and lazy salesmanship by Bryan villatoro. Definitely would not recommend him or this dealership.

I saw the tire pressure light on my dashboard, so I took a chance and brought my car into BMW of Sherman Oaks on Saturday morning. They found that my tire had a bubble that might burst, and Carmela made sure that my tire was replaced while I waited. Fortunately, they had my tire in stock! The whole visit took about an hour, which was great for me!

I dealt with Brian Douglas. He is very professional but at the same time compassionate. He made sure that he was in touch with me letting me know what they will do on my car. He also provided me with a loner so I could go to work, etc. If everyone dealt with a Brian Douglas, the world would be a much better place. Thank you, Brian

Very disappointed. We sent them a message at 9 when they opened to let them know we were coming to purchase a car. We told them we are on the way after stopping at the bank picking up the check to pay and they decided to keep the car on the lot and was being sold as we were driving into the parking lot. Horrible customer service.

Very disappointed. I'm not gonna say I was at this dealership ready to buy a car but I was really interested in a BMW but instead I got very disappointed. Sure they saw me walking around the cars for 10 to 15 minutes and the only person that came to me to say hello was the security guard, and 2 times. It wasn't even 8 o'clock.

Krisztina my service agent is the best. She explained the estimate in detail. Provided me options and found some repairs under warranty. No surprises with the final bill. Very transparent process and I was even provided a “loaner” vehicle since we had to order a specialty part from Europe. Thank you BMW of Sherman Oaks.

Everything worked out perfect & I salute Jesse for going out of his way & being very professional with me & solving the situation with my car. Every time I bring my car in I always know I will be treated with respect & my car performance once I pick it up will be outstanding. Thanks to everyone at BMW of Sherman Oaks

Selected the car I liked on the internet. Made an appointment to Test Drive that afternoon and purchased the car soon afterwards. The Salesperson (Adela) was very knowledgeable, honest and professional. Walking me through the entire purchase process. Drove the car home that afternoon. It’s as simple as Zat.

Just came by on a Sunday to get a new vehicle. We left satisfied and happy thanks to Hunter! He was communicative, kind, and helpful. He offered us water, and was always keeping us up to date on the status of the vehicle. He ensured we had everything we need to make the process smooth and easy. Thank you!

Krisztina Marx is the best service advisor I have ever had -- and I'm a long time MBZ/BMW owner. She is thorough, responsive, resourceful and extremely efficient. I followed her from Century West BMW (even though I live walking distance to Beverly Hills BMW) and would follow her to the ends of the earth.

Dennis was able to deliver as he promised. He got me a loaner too since my car needs to be checked in for 3 days. The loaner was mot that clean but the loaner in charge explained it to me that this car was not car washed yet since I did not have an appt for loaner, which I understand. Totally satisfied.

Had an amazing experience at BMW of Sherman Oaks. Shahe made my service process quick and easy! I am definitely going to be bringing my car back here for its next service and I’ll be bringing in our family x5 for its next service as well! Thank you again to Shahe and the team outside the service center!

I had a couple fixes to be done to my BMW 3 series. They made sure the guarantee worked for me properly and covered the costs. Also, there was always a loaner available. I am very grateful for such an amazing service. Thank you to Jesse Colon for his professionalism and kindness. Would recommend 100%!

Carmela and Mark are the reasons I still buy my car from here. The corporate makeover/rules are terrible - but Mark Rosconi in parts and Carmela in Service make all the bad stuff seem amazing because they are absolutely amazing - and kind and patient. It is always a pleasure to see both of them!

Service staff is very friendly however pay very close attention to what services are actually performed. I had my vehicle “maintained” a few months ago and everything was at 100% according to them. Suddenly my car needs brakes. Hmm we’re these actually checked I now wonder. Just saying be alert.

while car buying is always a pleasurable experience when you need service done it is less than subpar here at this bmw location. the car was purchased brand new and have had nothing but issues and all I hear from this bmw location is "I don't know what to tell you". worst 90k ever spent.

Dennis was the agent who helped me with my car issues. He was very professional and made my experience super easy. He kept me posted with status of the repair every step of the way. He is an asset to your organization and hope he do receive the recognition for his outstanding efforts.

Dennis is a wonderful advisor. This is the second time that he has helped me, and I have had a very positive experience both times. He has been knowledgeable, professional, and very helpful. Dennis is the main reason that I will continue to have my car serviced at this dealership.

Always a good experience at BMW Sherman Oaks. My service advisor Brian Douglas is always the best and always friendly and providing good advice. Expected a video inspection per the flyers sent out for service promotions but didn’t receive anything, hence the reason I gave 4 stars.

Elias from Sherman Oaks BMW is the type of car salesman we wish we always dealt with. Stand up guy, he was honest and transparent from the beginning and I would definitely buy all future BMWs from him. Thanks for making my son's 1st car an unforgettable and amazing experience.

Great experience. My service advisor Carlos is extremely helpful. Like Carlos many of the other staff members have a friendly demeanor which makes the experience much more relaxing. They are very mindful of your time and will update you incase your pickup is delayed.

5 stars Heidi as usual was excellent in taking care of me while my car was being serviced. She is friendly, knowledgeable and a pleasure to work with. I have been serviced several times in the past by Heidi and every experience has been positive and accurate.

I've been visiting this location for a while now and it's always been a pleasure. Carmela, one of the BMW professionals knows their stuff regarding any BMW related issues and is always very professional, well spoken, and is always helping out the customers.

Service here was the best I’ve ever experienced. Krisztina was our service representative and she was so friendly and accommodating. She made sure to communicate with me while our car was being serviced. I really felt like part of the BMW family. Thank you!

I had a fantastic experience from start to finish. I ordered a custom i4 M50 and it came in earlier than expected. Sean even surprised me with the custom 50th anniversary emblems that were out of stock as a gift for me! Would but all my future BMW’s here.

Heidi T. in service was very pleasant and helpful. She was great to work with and beat of all she got my repair worked on the same day. And also David the manager was great, he came on a test drive to see my concerns. I prefer this dealership over BH.

the customer service is terrible, they promise to call back and don't do it, they promise to send information and don't do it, I'm very angry, they just say that you've arrived and they'll show everything, that's what I did at first, I came

UPDATE: I tried calling again multiple times, I still keep getting the same runaround. I’ve emailed Ross, Matt, Peter multiple times. I speak to the associates to transfer me over to the managers, they leave messages and no one calls back.

I had my oil changed at Sherman Oaks BMW and my service guy Brian was so helpful. That didn’t tack on any extra work that needed to be done. they just notified me of what I might need to do in the near future. Excellent Service Thank You

Went to look at a vehicle which they told me was going through “inspection” and I wouldn’t be able to see it for another week. Did not even offer to look at other vehicles that were the same model. Definitely taking business elsewhere.

The service department has consistently been efficient, careful and thorough. My car is running great! The scheduling process was easy and they delivered on time. Shahe, my service advisor was knowledgeable, friendly and professional.

I ordered a 2024 M4 Competition xDrive, and Hunter made the process amazing. He was extremely attentive, answered all my questions, and was extremely friendly all the way throughout. Can't recommend him and this dealership enough!!!

I highly recommend Trent for any new or used car you need. He explained everything and did an amazing job! He even got my son the BMW teddy bear he wanted! Great job! Shoutout to Adele in financing! Thank you for taking care of us!

I’ve been going to BMW for many years and for the first time I feel I have my own service person. Kriztina is amazing, professional and knowledgeable. Her friendly personality is very helpful and kind. Thank you for her service.

I purchased a vehicle 3/29. Process was cool..I was low balled on the trade but whatever. Worst of all, I took my car in for an oil change this week and the service advisor and mechanic sent me a video showing I already needed

Had a great and wonderful experience working with BMW of Sherman Oaks. Great team that are there to help individuals with best deals and trade in option. Bryan was really helpful. I would highly recommend them to everyone.

Krisztina Marx was excellent and helped me within seconds. She’s amazing to deal with and so friendly. My car was ready in less than an hour after they immediately brought it in and I was on my way. Was a great experience.

Very professional staff. I wanted to pick up my car ASAP and they arranged to pick up on a Friday NIGHT. Even though it was late, the staff went over all the features and took her time to explain all the car details.

Great car buying experience! Everyone we were in contact with went out of their way to make us feel welcome! Brenda our salesperson was a pleasure to work with as well as the finance manager Adela! Highly recommend!

Always excellent service. They are true and honest with everything. Making sure to keep you up to date on all your car services. If you wanna purchase this is the place. They will find the car you’re looking for.

I truly appreciate Jesse going above and beyond my repair my 330 I BMW. He also made me aware that I needed new tires. Now that I have my car back I feel safer than ever. Thank you Jesse for everything you do.

Always a great experience here. Brian is a top notch service adviser, has always kept me up to date and informed and done everything to ensure the job goes smoothly. I always feel like I’m well looked after.

Over good experience, took a little longer than I would have hoped to get my appointment scheduled, but Carmela was very helpful and overall the experience was very smooth once I dropped the car off

Jessie Colon was extremely kind and helpful. His warm and infectious personality certainly makes the visit much more enjoyable for an errand that may seem like an inconvenience to some.

Brian at BMW in Sherman Oaks is an excellent Service Advisor. He quickly responds to any issues I may have with my car and does his best to accomodate me regarding service appointments

Denis was fantastic and very clear at communicating. Overall service was excellent and I did not feel any up-sell pressure. Will definitely be back next year for my annual service

Brenda Blanco is top notch!! Her consistent help and eager to please the client is amazing. She is and forever will be my go to person at BMW of Sherman Oaks. Thank you Brenda!!

This was the easiest car buying Experience that I have EVER experienced! Thank you Sherman Oaks BMW.I will be back and recommend you to Friends & Family. I Love my 2033 BMW X1.

I've had 4 BMWs through the years and Brian Douglas at BMW of Sherman Oaks is the BEST Service Advisor I've ever had! Professional, courteous, respectful and always responsive.

My representative Krisztina was wonderful she took good care of and my vehicle. She was very attentive that my service got done quick. Great attitude and easily to talk too.

Brian and Heidi are excellent customer service professionals! Mechanics too. Never had to return for something that wasn’t fixed properly. I highly recommend this team!!!

Christina is awesome. She has been my service advisor for many years and always takes great care of me. Great service, quick turn around, friendly staff. Two thumbs up!

I have owned BMW for years and the service that I get from your staff has always been good. That's what keeps me buying the vehicles. Compliments especially for Jessie

Dennis Bohling is the best! He's been my go-to person for a decade. He always takes care of my auto service needs and is an all-around personable and friendly guy.

It's always a great experience at this place, professional staff and when it come to service ask for Jesse Colon one of the best for service advisor.

Excellent service from my advisor (Darya). She was on top of everything. Didn’t make me wait too long like other dealerships do.

Salesman Hunter is great! Finance director Emil is also great! Car shopping was fun, I was smiling when I left. Great experience

Thank you Carlos you are the best service advisor, always taking good care of our cars. …

Sherman oaks took care of me same day , great experience thank you Carlos you the man …