*** DO NOT ACCEPT 8AM APPOINTMENT *** Very inconsiderate practice of setting all drop off appointments for 8AM. Expect to waste a lot of time. Upon arrival 10 minutes before my appointment time of 8am I realized PetSmart Banfield Pet Hospital wasn't open until 9am. There was already a group of at least 10 people waiting outside with their pet. I noticed a sign in front of the door directing me to call in if my appointment was before 9. Called in and was placed on hold for at least 5-7 minutes. When they finally answered they asked some basic questions and said they'd be out to get my dog asap. I was left out front with the mob of other people (group getting larger by the minute) while staff at turtle pace came out and took one pet at a time to be processed inside before returning for the next pet. My dog finally was taken in at 8:15 am. It is clear to me why Banfield made the choice to have all pets as early as possible. They are trying to insure they always have a pet for their vet(s) to work on and there is nolever any down time. Basically they're controlling labor cost at the expense of their client's time. I recommend to fellow patrons try avoiding 8am drop-off as you'll be stuck wasting your morning. This is the most inefficient method obviously put in place without thought of their client's time. Perhaps try to have Banfield schedule you at 9am after they've processed the multitude of 8am droloffs or perhaps avoid this place altogether opting for a company that cares about customer service. I recommend to Banfield, please consider staggering appointments so your clients aren't standing around outside while your staff struggles to process all of the morning clients that arrived all at one time. I think staggering appointments would streamline the process both both for the workers and the clients and eliminate the chance of a client having to sit outside waiting 25-30 minutes after their scheduled appointment time.

Our dog was stung on or in the mouth by a bee (I only saw his reaction and the bee after our dog backed away from it, so don’t know where it got him exactly), and in spite of the Benadryl tablet I gave him within 10 minutes of the sting, he began decompensate. About 15-20 minutes post sting, he was slinking his head and body closer to the ground and breathing strangely from his mouth instead of his nose. I grabbed him and rushed him to the closest vet clinic to our apartment which was Banfield. When I carried him in to their desk and told the girls there what had happened, they took him swiftly but gently to the back to let the doctor see him. The vet (Dr. Singer) was very kind and explained his situation, what she wanted to do for him (steroid injection and more Benadryl but injection form), and how much they would cost. I felt that even though they are not an emergency vet clinic, they saved my dog as well as an emergency clinic could have by taking him immediately and treating him promptly, and I’m so grateful. The ladies at the front desk were also very patient with me as I was definitely distracted and emotional while they were trying to get background info and when they were doing our check out.

NEVER, NEVER leave your dog on Banfield San Jose!!! They almost killed my dog!! I went on Banfield San Jose on April 7, because my dog was having some difficulty to breathe. she has a heart failure diagnosis. Dr Yu recommended an Xray and prescribed 2 medicines. but when Dr brought her back to me, my dog was almost dying. with much more difficult to breathe. Dr said that she was just stressed because the X ray. i brought her to home and she got worst. called banfield asking for the X rays and all the medical report that they had not provided to me. i went back to banfield 1 hour later but banfield was already closed. An employee on Pet smart suggested me to go to United Vet on Banfield. when i got there the vet said that my dog was about to die, and had to stay there with oxygen support. Fortunately my dog is ok now, but i had a $2,400 bill to pay on united because Dr Yu and all Banfield staff were irresponsible! AVOID BANFIELD SAN JOSE!!! UPDATING!! I lost my dog on beginning of August. And Banfield is charging me the health plan of a dead dog!!!! RIDICULOUS!!!! Banfield only thinks about money!!!

I cat began to have breathing issues and brought her to the Banfield Pet Hospital at 7:30 am. I was told the Vet doesn't arrive until 9 and I'll have to go to a vet hospital. Umm, okay. I thought I was at one. I was given a flyer for Sage all the way in Campbell. Once I arrived (20 min later in traffic), they immediately rushed my cat to the back while I completed registering. I waited less than 5 min and was escorted to a private room where the vet provided and update on my cat, treatment options. We were there 2 hours and was sent home looking much better. Within hours of being home my cat started mouth breathing again and having a tough time breathing. I went back to Banfield was there for two hours for x-rays and a prescription refill only to have my cat come home with difficulty breathing again. Kind of frustrated with Banfield at the moment. Especially when they followed up with a phone call today and I told them my cat had a tough night with breathing problems and not doing well this morning. She said "give your pet time recover from surgery". Huh??? Thanks for caring about my cat

I have had problems with this Banfield in the past and because they are so close to our apartment I decided to try them again. The tldr; this office does not know how to do health certs for international travel. Despite showing the front desk and them relaying the message to the doctor, they refuse to actually read the rules and fill out the certificate prior to 10 days prior and that puts us in a huge crunch because APHIS vets need to certify it in that time frame. Despite explaining the situation twice and even emailing them the links, they turned us away and rescheduled. I have always loved Banfields in the PNW but California Banfields have been incompetent and honestly unfriendly when it comes to doing anything out of the ordinary. Oh and additonally - every time my pet comes come after her nails have been done, she has jagged nails as if they have been using the same clippers for 10 years or something, they also never clip them short enough.

My review is for Dr. Do, Cam. She's great, for pets & vets I was told that they don't recommend doing a primary dr. because if the pet needs to be seen right away we'd have to schedule around that specific dr.'s schedule. But Dr. Do is so great we really don't mind, she's a quick thinker in regards to solving an issue with scheduling because my work schedule is hectic. My baby is still getting use to Dr. Do but Dr. Do is always as patient as she can be with her & us lol. Dr. Do is always explaining everything in depth making sure my husband & I understand, the other staff members are great too, they're always welcoming & always greet my baby by name, & do their best to be quick so that she doesn't get restless or get into it with other patients waiting to be seen. Because of my baby's specific breed Dr. Do has been great with recommendations as well.

Super rude phone experience, do you really care about pets? I don’t believe it, at least that lady who answered my call at 5pm on May 23rd doesn’t seem to care much. She put me on hold for 15min, and then just tell me she cannot do anything to help my pet, in a very cold voice, before asking if I have any accounts with Banfield, after I said I have account and willing to send pics to their email, she mentioned the email address in a fast speed and when I ask her to speak it or spell it to me so I can confirm the address, she said she has another patient and has to put me on hold, and I waited for another 5 min before I got so frustrated and dropped the phone. To be honest, I don’t know why I’m paying 50+ dollars per month for this kind of service! That lady definitely doesn’t care about my dog at all, even if that’s her only job!

We cannot recommend Dr. Singer and Banfield any higher. We brought our French Bulldog, Rue, here the first day we adopted her. We've been through a lot with Rue and Dr. Singer has always been right there advising us along the way. I've personally recommended many friends with pets to Dr. Singer but the reason we are writing this review is because on Sunday Dr. Singer and her team saved Rue's life. We were absolutely panicked and they talked us through the whole thing, told us exactly what to do, and showed a level of caring far beyond the scope of just their normal job responsibilities. If you're looking for a vet that is extremely experienced and knowledgeable and that will consistently go above and beyond for your pet I highly recommend D. Singer!

I do not recommend this Banfield. We took our dog to this Banfield rather than the other one in San Jose because he goes to petsmart camp and we figured it would be convenient. We have had nothing but issues. The staff is rude and I will say they are money hungry and charge for every little thing during the physical. We did tests we have paperwork for that they’re now saying we didn’t do so I cannot order my dogs script. They’re quoting us another $75 for a test we already did and tried to also double charge us for items during his physical as well. Stay clear and go to the other Banfield’s in town that have much better customer service and don’t try to rob you.

Most "EXCELLENT"!!! I recommend to family friends even a stranger BEST Their friendly n especially when I forgot my change they had 2 of their employees come look for me thank God I was mote excited abt my food it smell n taste excellent that they went out of their way to find instead of driving all the way back home n saying::"My Money I forgot the change??" They made a customer for life for their HONESTY n FOR TAKING THE TIME TO FIND ME IN THE PARKING LOT THANK U I RATE THEM 5 STARS N RECOMMEND THEY HIGHLY

Our puppy Friday is having diarrhea which worries us a lot. I called Banfield this morning, they are fully booked for today but they managed to help us by adding an extra slot at 4:30pm. Examinations and tests are done as scheduled. Dr. Suetching Yu called back, discussed the test results, gave me clear instructions on the medications, and patiently answered my questions. And all staff are super nice. The whole process took only 30 minutes. Thanks all Banfield staff for making this happen! Love you guys!

This place was really accommodating to the urgency that I had with my dog. They squeeze me in last minute when other band Fields were about two to a month week out and booked. The nurse who assisted me was very helpful bubbly and energetic which helped me keep my spirits up. So big thank you to her. Also they were a lot quicker than expected, and the doctor that called me was very informative and letting me know exactly what was going on.

Our first 2 visits were to Los Angeles branch and it was horible...Even doctor was pushing to sell us things and services,i am not even talking about nurses and assistance.... You guys at 607 Coleman ave are the best, I have two dogs, just got them few month ago and always worried about them.You guys make feel cool!!!!!!!!!!!!!!!!!!!!!!Thanks!!!!!!!!!!!!!!!!!!

Main place to take my little ones for their check-up. Always great service from the Banfield part but had some bad customer service from a few employees stocking shelves in the main part of the store. One girl seemed upset for me interrupting her and a co-workers conversation. Even gave me an eye roll. Other than that I will keep coming back.

We are so grateful for the care you provided for our dog. We lost him after 15 years and the staff helped us navigate his end of life. They made this difficult time more tolerable with the compassion and kindness they showed. I mean, look at this card❤️ You can tell they genuinely care about pets. THANK YOU.

Great staff that took immediate interest into my pet. They were able to answer all of my questions and since they are at the back of Petsmart I am able to take care of my other pet needs. Don't forget that money spent on the vet can also bring Petsmart rewards to your account. …

The two female receptionists were great! Both were very friendly and helpful to all the questions I had. It was my first time dropping off my 3 month old puppy and they seemed to have treated her very well. They even gave her a treat. I talked to the vet and she was nice too.

They took me last minute when my dog(Daisy)needed to be put to sleep. They were so kind, everyone, from the kind receptionist to the nurse and of course the doctor. 5 stars for this wonderful group. I will miss my girl terribly, but this team made the process so peaceful.

RUN! ~This place only care about your money!!! I went to this vet on 7/28/2020. They made short-sighted assumptions, over-treated my cat, claimed that he had congenital problems that didn't actually exist, constantly tried to trick me into overpaying for medication.

I didn't go to Banfield pet hospital it's located inside PetSmart that's why I only gave it one star yeah I didn't go there again I go to PetSmart to buy cat food I didn't go to the Banfield pet hospital you have to ask someone else about it I don't know

Puedes ingresar con tu mascota para seleccionar su alimento favorito, de la enorme variedad de productos. Si surge un accidente con tu mascota, dentro de la tienda; nadie te mira feo. Tienes artículos de limpieza a la mano, para eliminar el desastre.

Took my cat for a full comprehensive exam, these type of exams usually take about 1/2 of the day to complete, even thou I was about 10 mins late, they still took my cat for his appointment. Team Banfield at Coleman, you all rock!!! …

I don’t think this places cares about animals. A while back I spoke to an employee named Kaylie and she was really rude. I think management should retrain how to answer calls and how teach certain ones how to be more empathetic and patient.

I thought I was going to wait along time but they took Goldeneye right away.Calling and giving me updates as soon as the results came and also how relax the cat was since it is a Feral cat. A big thanks to all that work there. Total 5 stars

I love Banfield but just wish I didn't have to go all the way to San Jose to get care for my babies. I live in Sunnyvale and I enjoyed going to the one in Sunnyvale and Mountain View because it's close. The staff members at the San Jose

Everyone was wonderful, very helpful and easy to talk with about our dogs issues. Our 3 boys seemed very happy and calm around the staff who were very attentive. Great experience. We have found our new vet team!

They are great with my dog. The insurance plan I have for my dog through Banfield is worth it. Thank you to all the staff for being so caring and loving with my dog. You are much appreciated. …

I have taken both of my dogs here and they are great they always ensure to explain everything that is going on to you and answer all your questions ! It is worth getting the packages they offer!!

I took my cat Fred today to see Dr. Brown and she was wonderful! So knowledgeable, sweet, and you can tell she’s passionate about her work. Highly recommend you request her when you visit!

Dr. Gross is an amazing Doc I wouldn't take my baby anywhere else. The staff is great and always super helpful. I'm been taking my Babies there for more than 6 years …

Doctors and staff here are awesome! They have cared for six of my dogs over the years and have given all of them great care! I know my fur babies are in good hands with them.

I had to put my buddy, partner, to sleep. I'm so sad and depressed. Need to find another small puppy. I can't afford to adopted Cruz I have a big bill to pay first.

OVER CHARGE MONEY! Every one is arrogant. Elsa and Stephany are rude. No manager to solve problem. They don't care dog! They only care money! AWAY! AWAY!

Informative, caring, excellent staff(front desk to Dr.Shi)at Coleman San Jose Banfield. Took amazing care of my baby boy dog Buddy...❤ …

I love to take my pets dogs dogs at this hospital customer service excellent great doctors I recommend this place for all dogs and pits.

Es el hospital de mi nena Bambi las niñas que atienden ahí son lindas finas atentas en especial las2 chicas que hablan Español

Whenever we take our cat CeeCee in to see the Veterinarian the staff are so nice and treat CeeCee with love and kindness.

Love how easy it is to bring my pet up to date with what is needed to make them happy and healthy. The staff is amazing!

Rude receptionist, I don't think I'll be returning to this location . Probably also cancelling my membership .

Professional, honest and experienced staff. They treated our fur baby like a cat and not a walking money bag.

We trust our Sissy and Sophia to Banfield. They have helped us through hard times with the loss of our home.

The lady was very helpful. She answered all my questions and got my puppy set up with her first appointment

Always a friendly staff and have taken care of our foster dogs with professionalism and promptness

Very caring and hospitable during an extremely difficult time. We are grateful for their services.

Best Veterinarian place I ever been, they are fast, efficient and very professional with the pets.

Please don't bring your pet to this Banfield. They only want to charge your money and do nothing.

For the most part I like Banfield. Since the pandemic tho it hasn't been as easy to get an appt.

My pet was taking care of but the customer service is lacking from some of the receptionist

This place is superb. I'm astonished by things are handled here, 5 star customer service.

Got same day appointment and my dog was seen and returned back fast.. really nice staff

They helped me say goodbye to my Missy and we're very compassionate. Thank you banfield

Has been tough to get an appointment since COVID but they try their best to see my pet

Rude employee, bad service, and overpriced. I will never go there again with my dog.

I always take my baby dog to this Banfield for her checkouts and she loves to go.

They always take extraordinary care of my pups and everyone is super friendly!

thanking you for understanding what zoo zoo ment to a close friend of mine

Convenient inside a PetSmart. Next door is the groomers. One stop shop.

No service even though my dog needs care and I have a membership.

Cat got injured too busy to see pet. Why the insurance plan?

I got verry good plan for dog to care ❤ …

Very organized people are very friendly and helpful

They are nice people and take good care of pets.

Super friendly and inviting from the get go

I have always had great experiences here.

The staff are very caring and helpful.

Never been there might have went by it

The staff and vets are all amazing.

They take good care of ur pet here

They got everything you need

Seemed clean and cool to me

People are very helpful

Horribly unprofessional

Dr Harden is the best!

Daisy had a great time

Great …

Very helpful staff.

Great thank you all

Very friendly staff

Great experience.

I love Banfield

No comment

Very nice

Clean