World's worst experience with this branch. I visit two times wait round about 1 hour each time. And the appointment person who's tell to come for identification was missing and other staff member again says came again that member was also missing . And third one says come again then I help you. Will see this time what happened.

They need someone in the floor to guide people! If you have one simple question like "where do I ask for this or that?" You'll have to queue for 20 minutes before reaching the counter service that will tell you that you need to go to the personal banking and wait for an hour. R I d I c u l o u s

Really useless stuff and very rude very disappointed was planing to open a bank with them but after today experience definitely not, I was told the only prove of address I can provide is a provisional driving license which can’t be true because not everyone drives.

It is never beat by dad got a business account and current account with Barclays but when I went there ask to use a business account to keep me waiting outside for nearly half an hour in the rain which other is gone in much much quicker at

I went to the Hoe Street Branch at about 4.50 pm today to transfer some money to another UK bank account of mine. I was called to window 4 for attention. An Afro-Caribbean lady was there. I told her the purpose of my visit. She referred me

Seemed under staffed or the staff there do not want to help. The young person on the front counter did not seem to know what to do or when there was a lot of people. There is only ever one or two counters open which makes it worse and the

A busy branch, but how many of the customers and staff know about the serious and immediate risk to human health and the survival of the natural world, that Barclays’ investment and financing strategy presents. Barclays has invested over

I visited this branch on the 30th Nov 2019 and all of the staff bar none, were polite, friendly and helpful. I was very impressed, my ISA query was dealt with speedily and I was in and out with no time wasted. My only complaint is that I

Disgusting service from 2 women named Claire and Dafne. Unable to deal with their incompetence when questioned and challenged, instead they just blank you. No wonder this branch is currently at 2.7 rating. Soon their customers will be

Very unprofessional. Staff member named 'shenaz' or something like that was seriously unhelpful and not giving full information. I was in a queue with two people ahead of me and couldn't help but hear her advice, being not helpful and

I would like to thank Ibrahim Kandanli who served me today at Barclays Walthamstow branch. Always welcoming and professional approach he managed to sort all my enquiries in an efficient and timely manner . Two cash machines available

Very disappointed by the constant reduction in opening hours. Used to be open until 4.30pm and now closing at 3pm every day. Really bad decision which just makes life harder for customers who need branch and counter service.

They make you queue outside for 30min in order to do anything for your account. I would advice to do whatever you need online. Saturday is the worst because the other branches are closed and everyone comes to this one.

No human assistance in sight. Saw only 1 staff but he was busy with a customer. The whole bank was empty. No one to ask for advice. You have to walk to the self service machine and do everything yourself.

Worse customer service experience ever, unwelcoming environment, rude, unprofessional. was refused to use self service machine and targeted prejudicial treatment, to a point of changing banking provider

Feels like under staffed but the staffs are polite and friendly.And the main negative is most of the time most of the deposit machines are out of service. Go this branch only when you have enough time.

I strongly encourage everyone who has a bad experience at this branch to make a formal complaint to Barclays customer services. Maybe then Barclays will take action to improve this awful branch.

Very impolite and unfriendly staff. They open late, waiting time was about 1 hour, after that I was advised by the branch manager to open bank account elsewhere, wasted my time, POOR sevrvice.

Nilesh Sheth very rude and making it very difficult to open me an account; Taiwo Akunremi ignoring my phone calls to resolve an important question. Better avoid this branch and its rude staff.

The waiting is too long. The staff aint nice at all. The appointments dates are too far. You are waiting is the line for a long time and they just ignore you. They think you are stupid.

Very slow service, quite unhelpful and surely at the desk. Even the smallest task will mean an hour in this bank. My heart sinks every time I have to do something in person. Tedious.

I was very pleased with the service I received at this branch. Nazia was extremely helpful and managed to get everything sorted in a swift and friendly manner. Thank you again!

I did intend to leave Barclays and if it wasn't for tracy I would have,she was most helpful and clear in everything that she done and even set it up on my phone …

Really helpful and patient staff. It can be very busy sometimes, but they try to speed up the service with additional staff sorting out some of the easy tasks in the queue.

It was fantastic that a member of staff greeted my brother (customer) who has a learning disability. She told me she had known him for over 20 years. Great customer service

Really bad. The machine ate my cash that I was depositing (for no fault of my own) and I haven't been properly refunded. I am still trying to get my money back.

Wonderful service, kind, friendly, helpful and remembered us from nearly nine years ago. Sohail, Ibrahim and Manager Karen all lovely and good sense of humour.

Unfortunately this branch is useless - half of it is closed, no tills open, machines only, staff is not really helpful and unable to verify my statements.

Nazia Saydan the best service ever I had in Barclays Bank . She definitely deserve new year bonuses. Highly recommended . Thank you very much Nazia Saydan

I have visited this bank several times and have only had positive experiences. The bank employees were always helpful and polite to me.

I will Give only 0 star Very poor customer service. I went today around 3.30 I was there for until 5oclock bcly what happened i

I wish I could give this bank zero stars!!!! Every more worse service now, as they closed there counter service on Saturdays,

Very poor service. The manager for this branch should be sucked for not able to reach customers in a timely manner.

Bad service, inside was empty, but the lady on a door telling you to wait outside... Ill never use it again.

One of the worst branches!! They are not able to answer your questions! Absolute awful experience

Wasting day after day coming to this branch trying to change my name. You’ll never get seen

I was served by Salimah, who was an absolute superstar - thank you so much!

Great customer service!!! The man helping me today was amazing!!!

Excellent customer service from Saalia.