I’ve been a patient of Dr Brada Shimmin for years and I followed her to Belair Medical practice because she is truly such a fantastic GP, you couldn’t ask for a better doctor. However, the service I receive at Belair Medical from the administrative staff is absolutely appalling. Every single time I interact with the reception staff I am left feeling belittled and upset. When you walk in the practice they rarely greet you, they are dismissive and lack common courtesy or communication skills. I actively avoid booking here unless absolutely necessary to see Dr Brada almost, solely due to the admin staff behaviour; I have left in tears multiple times. Not only are the staff awful to deal with but the pricing for services are ludicrous. Understandably, overheads for Drs and practices will have increased and the cost of living has gone up significantly for everyone in recent times so costs may need to increase. But charging $95 for a phone consult that verbally lasts less than 5 minutes does not align with the service provided. In this case, I had to get an emergency script (they were able to fit me in, they are very flexible with their times when needed which to be fair is a huge plus for medical services) with a Dr that had not seen me before so whilst the call was only 5 minutes they would of had to look back at my history and then of course prescribe my medication. Regardless, this is not $95 worth of service, I just cannot justify this pricing. I myself am a medical receptionist, I have worked for years in the field and I cannot fathom the behaviour of their staff or the pricing of their services. Whilst I adore Dr Brada and she has helped me immensely in many unfortunate pickles, I would not recommend this practice.

I’ve been coming here since Dr Shimmin moved practices. She has been the best GP I have ever found, and have had great outcomes with her over the past many years. She is one of the first GP’s that I truly felt cared about my concerns, listened and acted on them- and I’m return seeing outcomes. I have also seen several other GP’s at this clinic, Dr Witt, Dr Nguyen, and Dr Harvey and have had great interactions and outcomes from all. I honestly can’t fault anyone here, they are fantastic doctors and would see any of them. All the Doctors I’ve seen here are warm and kind. They have a great range of skills, and truly listen to your concerns. They all treat you like a person- unlike previous bad experiences where I was presumed paranoid and often felt dismissed by doctors. I am so thankful for this practice of amazing Doctors, I always feel listened to and respected as a patient. I will forever be recommending this practice :)

This Belair Medical Centre was actually recommended to us for care of our baby. Administration and some of the doctors are extremely rude with attitude. I’ve left crying twice this year and literally tried to book in our 1 year jabs for our baby and the receptionist was so horrible and rude I hung up on her! Why pay big money for healthcare when they treat you so poorly? I’ll be booking somewhere else. Previously, I asked for an appointment for my baby and for myself and they forgot about me entirely. The doctor had attitude and was visibly frustrated when I asked for my test results because apparently I didn’t book an appointment even though I had asked for one after my baby. I cried in the car!

This practice is a great little gem in the hills :-) We have only just started coming here recently after our old doctor's surgery has all but dissolved. And it has been the best decision yet! Firstly you are never waiting endlessly for a doctor to see you. Online booking is a great service but the receptionist Mary-ann is lovely too :-) I have only seen Dr Jane Asteriadis and she is a lovely, warm, caring and professional doctor. I am actually starting to get the bottom of long standing illnesses for the first time. I would recommend this practice to anyone in Belair or neighbouring areas :-)

I have 2 young children and living in the hills they seem to be sick quite a lot. Belair Medical ALWAYS tries to fit them in as a priority and i always seem to have an appointment for them at the last minute....a godsend! If you have small children, i highly recommend Fleur, Briony or Emily (being mums themselves they have a great deal of compassion for the children). The only thing is the disjointedness with the 2 locations and remembering which centre to go to. I have tried other medical centres in the hills and keep coming back to this one :-)

Thanks very much for booking us in at short notice for our kid while we were travelling. Really appreciated reception's help and the quality and friendliness of the medical consult. Thank you!

Have always looked after my healthcare needs and the doctors are always friendly and helpful.

I had only good experiences with doctors and nurses there!

Excellent healthcare - individualised care! Exceptional!!

did my flu shot very well also nice doctors and nurses

Easy parking