My experience in the actual clinic was good. Benchmark as an organization has failed to meet any level of professionalism or demonstrate the ability to conduct business in an effective manner. During my time while receiving services I was mailed bills for innaccurate amounts even though I payed in full each visit out of pocket; no insurance was involved. I required my time to remedy the incorrect billing each time. Two months after finishing treatment at the location I reached out to the clinic to get an invoice for the 6 weeks of visits with no response. I then contacted Benchmark customer service. The customer service agent informed me I could not be given an invoice since I owed for my initial evaluation. I explained I payed out of pocket each visit and that was not accurate. I verified while on the phone with them my credit card statement showed I had indeed payed in full at the evaluation. To remedy the situation I was told to send a picture of the credit card payment and they would have a response for me in 1-15 days. The entire customer service and billing experience has been continuous incompetence. There are much better run and led organizations to choose over Benchmark based upon this experience.

I went to Benchmark PT with a wrist issue which resulted in my inability to apply direct pressure to my palm without pain and limited range of motion. This pain was persistent and prevented me from doing daily things such as using my hands to stand up, pushing down on things, and working out. I dealt with the discomfort for two months and then decided to give BenchMark PT a try. My first session with Jessica Higgins ended with her giving my forearm a massage and my wrist felt NEW. I was able for the first time to apply pressure to my palm and push off the table. I was shocked to say the least, I had almost full range of motion after the FIRST visit. I completed my 6th session today and my wrist is pretty much brand new. With some at home continued stretching using the instructions and videos Jessica provided me my wrist has made a full recovery and now I no longer have to avoid it at all costs! Thank you so much Jessica for the therapy. I highly recommend this PT to anyone. They have dedicated staff who explain things thoroughly and go the extra mile to make sure you make a full recovery.

I cannot say enough great things about this physical therapy office. It really does feel like a family. Jessica at the front desk is always positive and knows my voice on the phone. She knows how to bring a smile to my face even if I had a bad day before coming in. Erin is my physical therapist and she knows how to help my shoulder get to where it needs to be. She is very encouraging and helps modify exercises so I'm not in unnecessary pain. She also always helps to accommodate if something comes up in my schedule. When she had to be out for a couple of weeks, physical therapists from different locations cane to help. I was so impressed because they were also wonderful! That was amazing because I didn't have to worry even though my regular therapist was out. Stephanie at the same location is also so nice but she is not my therapist. Her patients really seem to love her. I am very happy with my decision to come here and when I had surgery it was no question that I would come here for my post surgery therapy. Love them!

I very highly recommend this place. Great service and personalized care. My therapist was Jessica Higgins. She did a great job evaluating my neck/shoulder pain (from computer use and texting etc), setting goals and getting me started on stretches as well as ramping up to strengthening exercises.I really liked her expertise in myofascial release via dry needling. I can assure you no one knows that better than Jessica. Most importantly she will never recommend anything that is not supported by science. She cares for all in the clinic including her patients and staff. She gives individual attention to one and all and you don't feel like you are all alone. Care like that provided by Jessica and her team (some of their names I am blocking on) is rare and doesn't happen everywhere. If you have any PT/rehab needs seeing Benchmark Physical at Buckhead and meeting with Jessica is a must.

Tried calling in to schedule a client for an initial appointment and the front desk receptionist gave me MAJOR attitude. She was not pleasant at all. She was VERY sarcastic as I was being very polite trying to understand what it was she was asking me fore in order to get the patient scheduled. I ended up telling her I will call another PT. There must be something about these Peachetree locations b/c this was the second PT I called who was extremely RUDE in that area! It is causing you all to loose out on business. The clinic director Mark asked me to call him directly to discuss this further and I did. He must have thought the receptionist had me on hold and she did not and I could clearly hear him say "what does she want" and someone called me insane. I see why the staff is rude b/c the leadership there is just as bad.

Dr Grace Mollohan of Brookhaven Benchmark Physical Therapy has demonstrated to me her great breadth of knowledge of the functioning of the human body- how muscles, nerves, bones - are supposed to work in harmony together and how to guide their healing once I have gotten them out of kilter. At different times, I have moved from continuous pain with hamstring strain, muscle pain in my neck and knee, even dizziness with vertigo to my life now painfree and dizziness free under Dr Mollohan's exceptionally knowledgable and highly trained care. She has also guided me in core strengthing. I wish I could properly thank her for giving me back my life of free movement and enjoying my sports and daily life again. I know where I will go if ever I am injured in the future and that is a blessing. Lenore Field

Mike the physical therapist at this location is stellar, this review is by no means directed at him or his capabilities. I'm on Meducare and my co-pays were debited to my account at every visit. 3 months completing my therapy, I received a bill from Medserv, the company that handles their billing. I called immediately to find out what was going on. I was told the copay was not collected and that's why I had a balance. I sent her receipts from my bank showing they were indeed paid. The next month, I received another threatening letter, when I called I was told that the receipt dates they asked for were the wrong dates! BTW, it takes at least 30 minutes of hold time for anyone there to answer the phone if they answer at all. All of it is so shady. Proceed at your own risk!

Erin is the best physical therapist I’ve ever had. She is thorough, truly cares about her patients, is sensitive to pain, but at the same time, fearless in the way a good PT needs to be. If you are considering where to go, this is the place. Also the front desk staff is so great - always addressing patients by name, helping out when needed, and keeping the mood light... it’s really an awesome place if you find that you need PT (often not fun for most of us). I’ve treated with Stephanie too while Erin was out on vacation, and she’s at the top of her game as well. You can’t go wrong here. I’ve been to other places for PT. Erin and the whole team at Benchmark in Buckhead, truiy are a cut above the rest.

I had my first surgery in October and began physical therapy with Erin and my experience at this warm and welcoming facility was beyond amazing. When you first come through the door everyone greets you and is happy and ready to get you started. Erin my PT is extremely patient and she really knows what’s best for her clients. My recovery has been so smooth and her techniques have gotten me back up and running. The receptionist associates Jess and Kay are so sweet and on top of getting you scheduled ahead of time and in time frames that fit your time. I love you benchmark Buckhead!! I recommend anyone looking for a physical therapist to head right over to benchmark Buckhead !!! You will thank me later!

I had a left knee replacement in November 2020. Dr. Agnes Kim was my Physical Therapist and she was outstanding! She really pushed hard to help me recover quickly. She knew the correct threshold to challenge me and I told her that "it hurts so good" -- knowing that she was doing the right things to assist me in getting full range of motion. After completing 3 months of therapy, I am very grateful for the expertise of Dr. Kim. She is a tremendous therapist and very devoted to the recovery of her patients! I highly recommend Dr. Kim as well as the other therapists at this location!! True professionals and excellent care for patients!

When I first started at Benchmark Therapy Buckhead I could barely get out of bed in the morning due to back and hip pain. After twelve sessions, I feel like a different person. I am seventy years old and feel decades younger. The real credit goes to Agnes Kim, my therapist. She pushed me hard to get well. She is incredibly skilled at therapy. She is always enthusiastic and positive. I faithfully did the exercises at home. Everyone at Buckhead Benchmark was friendly and professional. I cannot begin to list all the positive features about the facility, especially Agnes.

The staff here is top notch, but I cannot say enough about my therapist, Jess Higgins. I think she is one of the smartest, kindest and most dedicated professionals I have ever met. I went there for facial paralysis from a bad case of Bells palsy. I'm talking day after day of zero function, zero movement, zero change for 5 months. Jess used electrical stimulation to wake up the muscles of my face. After a few weeks I did start to have some movement, just as she predicted, and it got better from there. Thank you all at Benchmark Buckhead, and especially Jess.

I am so glad that I was able to go to Benchmark PT in Cleveland Ga for my total knee replacement therapy. I had one knee done last summer (2021) and the other one in January 2022. EVERYONE there is wonderful. It can get crowded some days but the staff work hard to make sure that all clients are taken care of. Their level of knowledge and compassion is second to none. I always felt like they had my complete recovery in the forefront and that I could discuss with them any concerns I had

Jessica and her team are simply THE best. Period. I've had PT all over the U.S. After going to see Jessica following my second spinal fusion surgery, I will never go anywhere else. Jessica is incredibly knowledgeable, dedicated, persistent and on top of all that, FUN! My foot drop and back pain are gone thanks to her. Now both my wife and I see her. Jess and her team have helped us through numerous injuries. I don't know know what we'd do without Jessica and Benchmark.

Jessica and her staff are the best around. They are extremely personal and care for your recovery more than yourself at times. They take as many precautions as possible to prevent the spread of COVID and in my three month PT journey I never had any concerns about sanity of the facility. Would recommend this location to any and all seeking help with any physical discomfort!

Jessica, Jasmine and Austin took excellent care of me during my PT sessions. There's a constant sense of support and well-being with the goal of empowerment. The staff is highly skilled, patient, conscientious and caring. Each client receives specific exercises to get well. I thoroughly enjoyed the PT sessions and recommend this location.

Stephanie is amazing!! She's extremely knowledgeable and very friendly. Stephanie has been incredible working on the shoulder and elbow issues. The staff are on top everything, too! I Never have to worry about scheduling or billing issues. 100% recommend Benchmark -- top quality PT and you'll also like the people, too.

Jess and the team at Benchmark PT Buckhead helped me work through recovery after knee surgery. Over the course of about 8 weeks of therapy, I have regained 90% function of my knee and have been able to resume normal activities. I credit Jess with helping me through the worst part of recovery which I appreciate greatly!

I’ve had the best experience here. Unfortunately I’ve been a long time patient due to multiple injuries but Agnes makes every day a great day! She’s always so happy and positive, I couldn’t have possibly gotten a better physical therapist. The entire staff is so friendly. Such a warm environment to work on recovery!

Benchmark was great to work with as I recovered from an ankle injury. This is the second time I have used this group. They are super friendly. Each time they have provided physical therapy that solved my issue. They also provided exercises that I can do for the long term so I do not have a recurring problem.

The staff at Benchmark PT at 2255 Peachtree is excellent. Michael Simmons creates the specific, unique variety of exercise routines and treatment to address your specific problems. I am so glad to have this resource available and covered by my insurance.

Stephanie is so good at what she does. She is really good at adjusting to the needs of her patients and I was able to improve my condition drastically. I feel very comfortable at this facility and it is flexible with appointment times.

My experience with BenchMark was fantastic! Jessica was very skillful and friendly, as was the rest of the staff. I got excellent results through treatment, and would highly recommend this practice to anyone seeking physical therapy.

I couldn’t have asked for a better PT with Stephanie and the rest of the crew at Benchmark- Buckhead! Stephanie always listened to my concerns and gave me the best plan to get me to where I want to be! I recommend them to everyone!

The experience has been outstanding. It makes me want to injure myself to keep coming back. Jess has really helped me improve more than I could’ve expected.

Outstanding experience with Jess. Very professional, very through. The location was obsessed with cleanliness during this period. Extremely friendly staff.

Excellent facility. Friendly, very competent staff. Agnes Kim is a delight to work with - highly professional, caring and helpful. I got great results.

Friendly & pleasant experience. Mike was my therapist and he was great. I broke my ankle back in December and he was crucial in my road to recovery.

Dr. Erin Kent is one of the best PTs I’ve ever had and has helped us get back to normal life by rehabilitating and caring for my wife. Thank you!

Jessica and her team are very professional and caring. The exercises I practice were effective and Jessica's neck massage was the best!.

Love this place. Stephanie has helped me gain strength and relief that I didn’t think was possible!

Professional and personable. Loved my experience here with Steph and would highly recommend.

Fantastic team, fantastic results! Would recommend to anyone in need of physical therapy.

Great experience. Friendly staff, Stephanie’s awesome, and I always feel better leaving.

The staff is very friendly and professional! Not to mention I'm knowledgeable

So great and thanks so much to all!