My issues with best buy this year have to do with the lack of knowledge that some of the associates have but not all of them bacause the ones that don't know something at least ding a way to help but others simply don't. On black Friday I purchased online a tablet, an external hard drive and a laptop (hp envy 360 i7 Intel processor with 12 gigs of ram 512 gigs hard drive) they had half of my order ready in the Bronx terminal store but the laptop was not available and the website says that there are some available in the fordham RD location. I go to the fordham RD store to get my laptop and they tell me that the order is being verified but I already have half of my order and my card was already charged, once in the store they tell that I need to call the best buy customer service number from the back of my card (I have a best buy card) and they placed me on hold for 45 minutes to speak with a supervisor because the person on the line was not understanding what was happening after speaking to the supervisor and not going anywhere I canceled my order. Once on the store I was convinced the another laptop did exactly the same that I needed compared to the one from the canceled order. Once I got the laptop I tested it and it did no do any of the things I told the associate I needed for the laptop to do so I returned the laptop (one canceled order and now a laptop return) I go back to the store that is closer to me to return the laptop and there another associate was trying to help on getting another laptop but she was to able to answer any of the questions I had about the laptop and the things that I needed. Then another associate that had help me in the past came through and was able to help as best as he could but was not very knowledgeable on what I needed and called someone that supposedly knew what I wanted and sold and extra hard because the laptop they were trying to sell did not have the amount of storage that I needed and was told that it was user friendly upgradable I took the new hard drive and the new laptop home and when trying the upgrade it was literally imposible to do. I could take it anymore and went to a 3rd best buy store to get one they had in stock that could finally do what I needed. One I got the new laptop and returned the other one this new had a damaged screen and I did mentioned to the associate at the third store that the box was dented and the sticker looked like it was removed and put back again. Now I have to go back to that particular store where they have more available and see if it works. Is a long review but I needed to get this out of my chest.

Whoever is managing this location as in District Manager needs to replace existing store management immediately along with 99% of existing employees as they aren’t helpful or representing Best Buy accurately. I visited this location to purchase a home surveillance system and no one could or would help starting from the front cashiers to the entire floor. There are sufficient employees but all huddled together in conversation pretending to unload merchandise and when asked for help they either ignore you or say it’s not their location or just walk away to the back not returning. It took 4 different employees to finally receive help but all with an attitude and no merchandise knowledge whatsoever so basically had to just purchase anything they had in stock because they seemed to not have much of anything or just didn’t want to look in the back. Then we tried to ask for the restroom which became another task and finally we found a Latina woman with a ponytail who didn’t seem to want to help us until she finished her task of stocking several items but we over looked it all due to the Holidays until we revisited again shortly after and we’re greeted with the very same non existent help as before from a younger Latina female employee who refused to allow me to use the restroom even after I specified it was an emergency. She lied and claimed it was unlocked only to have me find they weren’t as they weren’t the last time either and when I found her again in the front to ask her again to please use the restroom she condescendingly mocked me and took her sweet time opening the door carrying conversations with several male employees walking by inappropriately. Then we needed help with two other items which also became a nightmare so I brought my concern to a male manager who tried to help but wasn’t knowledgeable himself. We left but returned to find our items thankfully a younger male employee with a black tshirt helped us which stunned me as everyone else had on blue tshirts. I used to work as a salesperson and then manager years ago and was horrified at the lack of leadership this location has and would fire the 5 rude employees on the spot if I managed this team for their unprofessionalism. No one should be mistreated this way ever especially when dealing with the public and hope the right people take action because it’d be a travesty if this location closed entirely.

TOTAL TECH IS A SCAM. Today my phone was stolen and I was told they can't do anything about it at all. That I would have to continue paying a phone I don't have. As well that I would need to purchase a new phone because they can't do anything. I purchased a phone in September, I specifically asked for just protection on the phone. I let the worker know this 3 times and said once that I don't want the membership. As soon as I leave the store. I get an email about a membership. I go back into the store to speak with customer service was told that the membership was a protection plan.... again I specifically stated I didn't want a membership. They told me that it's the best thing because it even covers devices I have at home as well. I would have to renew it every year for $180. I asked what does it cover about the phone. They told me everything. Clearly not everything when I go in today to figure out how to make a claim. I'm told they don't cover lost and theft. Which is ridiculous because if I'm paying $180 for a membership a year it should be covered. Atleast charge a certain price if lost to get a new one like any other company. Not only that it should be told that they don't cover loss or theft before purchasing. Now I'm stuck paying for a phone that I don't have. Was signed up for a membership that I didn't ask for at all to being with. I can't even use. If I was told they didn't cover lost/theft I wouldn't even have brought that phone to being with. BEWARE OF THESE WORKERS. They love signing people up for memberships and not disclosing certain information. They just want to make a sale.

My God! The last 24 hours were extremely stressful. I had an audio related project I needed to submit for a job and I couldn’t figure out how to make it work on my brand new laptop. I was frazzled and STRESSED out and I walked over to Best Buy to plead for help. I walked up to the counter and Edwin asked me how I was doing. I told him I was not good and needed help. This man is a GOD and a saint mixed in one. He worked on my computer for TWO hours helping me figure out how to get the software up and running. I had to return my laptop and buy a new one to get the software to work. Edwin is the epitome of superb customer service. He went ABOVE AND BEYOND for a frazzled stranger. We worked on it together through all the roadblocks. He never gave up and as we figured out the roadblocks we celebrated. When I tell you he is INCREDIBLE believe it. He never lost faith that we would get it to work. If you’re considering getting the Geek Squad membership DO NOT HESITATE! It is soooooo worth it! Three Cheers for Edwin in Geek Squad! Edwin! Edwin! Edwin! When my podcast gets chosen it will all be because of your help! Thank youuuu!!!

Today, November 27th, 2023 I went to pick up my online order. First let me say they only had one line for pick up, purchase, returns you name it. Then after waiting about 30 minutes in the line, they tell me my tv is still in the warehouse that I’ll have to wait. After waiting 50 minutes they came out with the tv & I asked if someone could help me bring it to the cab they said no, then he tells me he can take it to the elevator. I then ask him who is his manager and he tells me he doesn’t know. Could you imagine trying to get something done and they couldn’t and wouldn’t help not one bit? Thank god there was a taxi guy outside and asked if I needed help and he went and brung his car and helped me with this. Best Buy please do better, please pay your workers enough where they would like to help us without a problem. Or at least open more registers there should be more reason I made a pick up & im in the store waiting for a whole hour and some change

I was looking for a backpack but the price seemed too low to be true, I asked the employee by the backpack desk and she said that was not the price. She was standing next to me and said bring that to my desk I will tell you the price. I said I was only asking for the price and she insisted that I bring it to her, well I did. As I walked out after purchasing I told two senior guys what happened and they said too many customers complain about her attitude. I pleaded she not get in trouble but they said too many people already complain about her. This not a bad place as a returning customer. They really nice people and perhaps not my day today. She needs corrective training I would think

I only came here today because it was conveniently good for us due to time. Was able to purchase an antenna & Chrome cast.I was not helped ith my purchase, everyone was busy with a customer. So I did my best to get what I needed. They do need more sales help if you're reading this. We waited on line to check out as we watched the cashier go back & forth but never stayed long enuff to actually check anyone out. We laughed & finally one customer got fed up and went to the front area & demanded service immediately. Well thanks to her they sent another young lady over & we were able to check out & leave. So Best Buy gets a 2 star today. Hopefully they hire more help.

If you want experts in Electronics, Best Buy is the place for you. You can shop for electronics, computers, appliances, cell phones, video games and more! Also offering in-store pickup on thousands of products. They also have Geek Squad that takes care of most of your technical issues. Total Tech Support (Their Yearly Membership) was revamped in October 2021. Best Buy TotalTech is $199.99 and is everything you want from a place like this. Unlimited 2 Year Geek Squad Protection (Warranty) on all products you purchase and free standard installation. The more you shop at Best Buy, The better the value you'll get from your Best Buy TotalTech membership.

Customer service needs alot more improvement, staff hanging out and on their phones is unacceptable. I literally walk for about 10 minutes more or less before I found someone that would "Help Me", I asked him to help me find an Modem/wireless router with certain specifications and according to him the item was not in stock. I asked him to help me find another brand with those specifications and he said that the store did not have any in stock, told me to order it online. I looked through the shelves and of course I found the modem I was looking for. It's a shame that most stores in the Bronx have suck terrible customer service.

If I could give this best buy a zero I would! This has got to be to most unorganized store there is. I purchased a tv online for store pickup, received an email stating it was ready for pickup. Fast forward to 4 pm and the store tells me that someone already picked it up. I don’t understand how a 65inch Sony tv was picked up without verifying Id or person for pickup. They tried to “fix” it by giving me a floor model with a deep scratch on it. I refused! The manager did not speak directly to me, nor did he apologize for my inconvenience. Let me leave the store with my refund. DO NOT COME TO THIS STORE FIND ANOTHER IN THE BRONX.

Love this place, staff was super friendly. Asked me if I needed help. I like to take my time to see my best options and the manager was so patient with me and my 4 kids. He definitely knew his stuff and what he didn't know he went out of his way to look for the details or prices for the items. Prices for the electronics were actually very affordable. They also had alot of open box clearances super affordable prices. And if their store doesn't carry it they have no problem looking for you in another Best buy store just ask. Didn't catch the managers name but he has dark curly hair with blond tips. Very cool guy.

Im really not sure what is going on in this store went to purchase airpods and a new galaxy tablet. First they told me I couldn’t trade in my old airpods even though it says you can online, then the 10.5 tablet I went to purchase which was priced at $199 they wouldn’t show to me and also said it was the same size as the old one I bought to the store which is 8inches. She tried to get me to buy one for over $400. I past math class and I very well know that a 8 inch tablet and a 10 inch tablet will not be the same size. So now I’m doing it online and will just pick it up in store

I have always had the best experience in Best Buy. I love that fact that whatever you purchase there, as long as you have insurance on it, and active, you can bring it back and replace it with whatever. No questions asked just have the box and the product and it's easy peasy. I brought me some Bluetooth earbuds 2 yrs ago. 2 days prior to expiration of insurance, I brong them back, picked out new ones, paid the difference btwn the old and new, of course added insurance back and that was it. Thank you Best Buy for being the best electronics store to shop at.

Everyone had extremely terrible and ghetto attitudes and personalities they will make you feel like your not wanted there I'd say for a store selling stuff that's 2,000 dollars and up they need to act like it if I was the general manager I would fire everyone no question it was that bad of a experience they also put wrong prices on items and don't value it to mislead people they need a visit from corporate as a former best buy employee I'm very disappointed corporate needs to show up asap

Cherish was absolutely stellar and gave us phenomenal service. We were not given any solutions at checkout and left waiting for help for 43 minutes before we walked over to her in her section. She was not only able to help us with finding a solution. We were able to get the answered originally asked answered as well as purchasing the product in replacement for the defective item. Thank you Cherish your doing phenomenal and the experience was amazing due to your service.

This bestbuy has the worse customer assistance I ever seen in any other best buy. I waited 30min for someone to assist me. Every time I approached a staff they will tell me am jot from that department. I had to go the the cashier and she was kind enough to get someone to help me. Very frustrating when you shoping and now what you want but there is no one comes to assist you. I will never again go to this bestbuy The worse, I will give it a -2 starts if possible.

Sales were awesome, but besides the brother who brought me my TV ,he had no customer service. When I walked to him, he'd blasted the radio to tune out my needs. I had to wait for someone else to ask me for help. But the same man who ignored me was the same man who brang me my TV with an attitude. Overall, the whole point is Best Buys has deals. So, if you can ignore rude customer service. Just focus on enjoying your products at a great discounted price.

Best buy is the absolute worst in MY opinion. I bought a tv which came a week late once I got it it was broken cracked screen now I'm fraustrated I call customer service all they can do is offer a boat load of excuses and apologies for not being able to come back and unload this hunk of junk ugh long story short I bought the TV at the end of August it's now the 21st of September and IM STILL WAITING FOR MY REPLACEMENT TV TO COME

They need to improve a lot, I order online on black friday sale to pick up at this location, half of my order was ready the guy on the counter told me to gather the test of the items my self, and I replied, is that my job my friend? You don't have somebody on the floor that can do that?, He when on look for the missing items just to show up with the wrong color, I had to come again, just because they are sleep walking.

Customer service continues to lag especially at this location. I'm what used to be an elite plus member spend thousands a year with BB. Could not get anyone to help me find a cable I needed so I ended up ordering it online . Oddly enough it was the same clerk who said they didn't have it was the one who ended up giving me the online order. Horrible experience. Makes Amazon look better and better

Going to Best Buy this afternoon was a great experience I was directed at the front door as to where the laptops were located. I was helped by sales associate Kimberly and Bonnie. I was showed wonderful laptops for my price range as well as for the purpose I was using it for! They were able to find me a great one and had no problems explaining and answering any questions I had! Thanks you guys!

Went in for a charger, found the charger I needed at a lower price. Apparently an employee placed all the chargers in the wrong spot and the managers decided they wouldn't respect their own corporate pricing policy even though the discount wouldn't have been that far off. Managers had me wait but none of them would even come over and talk to me. Won't be back to this store.

This store has gotten so bad over the years, nothing is stocked properly so you end up having to ask the workers to find what you want or have to wait 20 or 30 mins for them to find it in the back also they stock thing incorrectly making you think your getting a deal to just be told that's not the right price and they will not give you the price even when it's their fault.

customer service sucks, lines are long you will be waiting more than 20 mins because it's barely any cashiers, and if there are you still have a long wait because they take forever with one customer. This Best buy is always horrible and never fails workers are slow with poor customer service, they just want to put in their hours and get paid that's at.

I know it's important that everyone works right now(COVID-19), and I am no rocket surgeon but it's my opinion that vampires should not be in charge of Curbside Pickup. I placed an order for Curbside Pickup, they labeled it as picked up without me ever having touch the store. In the future I am going to just leave, and perform a charge back.

Store was empty of products. I hope that they had a great season and not that they are closing down. Everyone was polite but busy with the few customers in the store. Its hard to find workers to talk to in stores. I gave it three stars because of low inventory but had other great option like gift cards that were great.

Ive been waiting one month now for a piece for my 70' they told me the 9th,17, and 24th they canceled again and now told me next year jan 8th is wen they will have it why is these people playing man i got insurance on it why not give me another tv or fix it never will i buy something out this place again!!!!!!

I love going to Best Buy any day! I am guessing because of the pandemic and less traffic from customers that product production is low. Everything I wanted to purchase that day had to be ordered. The Ipad and the Samsung phone all have to be ordered. But I was able to get some wireless head phones to try out.

Some of the employees are not aware of memberships or deals that BestBuy offers. I had to call bestbuy customer service to find more information rather than ask in person. It wasn't a big a deal, most of the men at this location are very attractive and good looking so my experience was pleasant. …

Extremely lazy and misinformed employees at the Bronx Market Best Buy, rolling their eyes like they rather be at home in bed. Got one special one that claims an item is open box not knowing what open box actually is, and another one interrupting you when you repeat what their previous coworker stated.

Ordered a TV for pickup and when I got there I realized I bought the wrong item. I bought a 65” but I meant to purchase a 43”The staff were very helpful with helping figure out my options and correct this matter. I will be returning to this location for all of my future purchases …

Lacking in staff to assist shoppers. I placed an order online, and when I got to the store about 45 minutes later, there was no line yet my order wasn't ready yet. I wound up picking up the item from the shelf, canceling the online order. Hard to locate staff to answer questions.

Whenever I come here is always an unpleasant experience. Never anything in stock, unorganized, staff have very little or no knowledge of products. The company should do better, just because it’s located in the Bronx doesn’t mean it deserves this disservice to the community.

Thanks to good customer service, I got exactly what I needed! I walked out happy. I wish I could remember the girls name that helped me! She went the extra step to help me instead of just saying, "What you see on the shelf is all we have" smh. I hate that. Kudos to her.

I've always had excellent encounters in BestBuy. The trick is to be sure toy disk with someone knowledgeable. This encounter was no different. The gentleman didn't try to upsell me, was informative. It helps to know at least know a little about what your looking for.

I purchased a tv via the site. they charged my credit card then cancelled the order without a reason. When i called they said they can't do anything and i have to call my bank to open a dispute. A little advice don't use Credit Card to buy from Best Buy

buyer beware Best Buy does not cover even though I have total Tech Total Tech care only gives you 2 years after that you're on your own?smh After 2 years you're on your own total check only comes and tells you how much it's gonna cost to fix it scams

Great salesman helped me decide on a great laptop. Very knowledgeable, practical, and not trying to upsell me. And the extended warranty has given me 60 days to return or exchange if I am not happy with my purchase. So far, I am happy and satisfied.

worst experienced I have ever had with any store ever. terrible customer service, useless managers, given me the run around when it was then that made the mistake. almost $100 lost from gift card because staff cant add a few numbers together

I went to purchase an AC, I was professionally greeted at the door. I was helped right away, They brung the AC to the register & I was in and out. They even helped me with it downstairs to catch a cab. The AC works great! Thanks best buy...

The Customer service in this location is disgusting. I asked to speak to a manager and they simply said they don’t know who’s the manager. One female cashier simply went to her manager and said IF ONE MORE PERSON ASKS ME ANOTHER QUESTION

Waiting 40 mins to ring out due to short staff because cooperate won’t allow more workers is ridiculous. The star that’s there is friendly however the wait is crazy. It appears that since this is a store in a not as affluent neighborhood

Its ok... Well some time has passed since my last review. November 2021 I had to order a new TV. So i placed my order online. And for 4 days. I received emails and text messages. That stated my TV was loaded onto a delivery van and was

William at this Best Buy Geek Squad knows his stuff and help us quickly, efficiently and was a consummate professional. I was elated when he fixed my daughters computer so fast and in time for her to go back to school. Great Service!

Quick pick up counter. The music was playing at almost the highest level when we visited, you have to raise your voice to be heard and so do the staff. You must pay $3 to drive to the front of the store which is on the top level.

Located on the 6th floor of the parking lot. Stopped for a pickup, in the store for 3 minutes, but $3 to park. Only went here b/c only Best Buy in the area that had my item in stock. Would not shop at this location otherwise.

1 problem 3 individuals gave 3 different answers on seperated calls addressing same issue. When requested manger solution was take ph# someone will get back 2-4 hrs. No one ever called. Best Buy not the same. …

The costumer service here isn’t the best, they’re not very open to any conversation with the costumer, regardless of my bad experience with the associates the store have a great selections of products and variety of brands.

I bought a new TV but when I got it home, the screen was cracked and it didn't have the legs. Called best buy customer service and a replacement is scheduled to be delivered in rwo days. A little disappointing.

It was great early birthday gift from my husband 11/05 living in New York City got to be careful wearing these cuz people are crazy but I'm definitely going to enjoy these.. …

This place is horrible ..i went to buy a fridge nobody wnat to help to bring the fridge to the register..they told me i could use they hand truck to carry the fridge to the register..that is crazy

Nothing they say they have online is actually in stock. Ordered multiple items for pickup that were cancelled. The staff is lazy and would rather be on their phones than actually help customers.

Wasn't crowded. I went to pick something up I purchased online and I walked in and didn't have to wait on a line. The workers are always pleasant and helpful. And the store is very clean More

Best buy has always been a good experience for me. Always have a good variety of things to choose from great selection of all things digital, appliances, home products, games/toy's...ECT.

Today was a pleasant experience for me at this Best Buy Location. I didn't have a problem finding assistance. The team members were eager to help, informative and friendly.

Love the innovative ideas model's and gadgets. Best of all the geek squad are awesome. In-store friendly shopping experience and sometimes discounts and good deals.

Best Buy is located on the sixth floor in the Bronx terminal. Friendly staff, and my wait time was less than five minutes at the pick up counter.

Dis organized and never fails a huge line at pick up or c service and one staff member doing the Best they can but but no help from management

Came here to pick up an online order and it just wasn’t a fun experience. The line for store pickup is very slow. I waited 40mins on line!

My friend got a great deal on a Zephyrus 14. I was just looking around but a lot of the displays were empty. Staff were eager to help.

Awesome experience, been there many times, bought my first apple watch from here, the sales representative team is very well trained.

The worst thing about the staff is that the staff behaved there, I had a hard time not hitting them... do not shop from them, really.

It was clean and neat. Pretty big. The workers there are friendly and helpful. With I could find the prices though to everything.

The guy was helpful and kinda cute, but I had to return my switch because the A-hole I gotta for doesn't deserve it....

It's one of the best buys I have ever been to. Great service & the workers I interacted with are respectful & nice.

Very nice staff who does delivery pickup. The young man who helped me was attentive and very friendly.

Personable Floor Black African Manager, Safe Distancing & Observed Organized & Spacious.

Got help trading in an item and everything was done quickly. Workers were very helpful.

Very professional and helpful. Young man had a wealth of knowledge about the products

Staff is super friendly and well knowledgeable of there surroundings …

The store has a wide inventory of tvs and electronics. And Clearance selection

Service was good. Got what we needed & left. Summer, the cashier was great!

Quick and efficient service, especially when you do the pickup option.

The items are of decent price, but the customer service sucks.

Shout out to the Geek Squad Team! Cherish is AMAZING!! …

Went to pick up something I ordered it was quick in and out.

Pleasant atmosphere. Friendly. Service with a smile …

Very nice BestBuy location and staff is helpful.

Pretty good with the amount of stuff they have

Very good customer service love it …