Second Update: A store lead, Haresh, has definitely gone above and beyond to remedy this experience. After initially being told by their manager, nothing could be done, they continued to investigate. They called me a month later with a solution and followed through. Completely attributed to this Lead, I have increased the rating. If you happen to be help by this person in particular, know that they will help you to the best of their ability. Update: After reaching out to the customer service who commented on this review, they assured me a manager would reach out and they would try to make the situation right. After following up 3 times over the past 3 weeks after the initial inquiry (follow ups were spaced out with roughly 3-4 business days in between), no manager has not reached out and the customer service has essentially left it at that. I hope this unfortunate experience and review helps someone. Last year I made a phone purchase with Best Buy at the Granville Robson location, Samsung Z Flip 3. I asked the sales team about the reliability of the phone and the ensured me it was good, specifically the hinge feature. A couple months after my purchase the screen/protector started to crack at the hinge, I waited a bit as I thought made it was just something I did but realized this was due to the phone itself. I had purchased the insurance but when I went in store they instructed me to go to Samsung where I was placed on a waitlist for repair with no ETA. I then went back to Best Buy and was told that I could send the device in but that would count as one of my repairs under the insurance. I waited for several months to hear back from Samsung as I didn't want to waste a repair on this but ultimately decided to send it in for repair anyways. The device was replaced and sent back after a month from sending it in. The over-the-phone support informed me that this is issue is well known by them and that there isn't much I can do to prevent it. After attempting to speak to several supervisors, multiple times, I was ignored each time and no solution was provided. As well, the online support said they would continuously replace my phone, even if I sent it in every month, instead of a gift card or a different phone, which to me seems more costly and illogical. As well, continuously sending the device in means I can never save any information on the device. After going through this with the online support they said I should bring the device back to the store and see what they can do. I work full time so this process occurred over several months. Now it has been just under a year since the purchase and the store has said they will not provide me with any resolution because the purchase was made so long ago and even suggested I could sell the device to a 3rd party. I would have made the request for refund a long time ago had I foreseen the events and process I went through. To top it off, when I went to cancel the $15 a month insurance, I was given the impression they could care less.

I recently went here just to look at ebikes as I had been contemplating buying one for quite some time. When a deal to buy one from a friend fell through I landed here to browse. As it's sometimes hard to find a sales representative (sign of times) I did not know where to even look at first. Gladly I found Mo, who was working in the appliance section, and asked where I may find ebikes. I expected he would just point or tell me vaguely where to go but instead he led me right to the ebike display, stayed with me even though I don't think it was his department, and answered all my questions. He basically sold me the ebike pretty much right away with his enthusiasm, skill, knowledge of product and patience. He went above and beyond, even helping to unbox and assemble the product. When one aspect of the assembly alluded us both, Mo continued to try. Again he went well beyond his duty here and I wished there were a way to tip him. He refused a tip. I know it's probably company policy and I understand. He definitely deserves some recognition for his service, determination and outstanding efforts. He even suggested a good place to take my ebike to finish the setup. Mo is a good enough reason for anyone to shop at this location. I wish him all the best! I would like to say that my experience at best buy on Granville was awesome only because Roman was totally awesome and accommodating and he went out of his way to make sure I was properly attended to and adequately went out of his way to make sure my purchase was properly finalized in spite of some glaring technical difficulties in regards to the credit card system. Great employee, totally professional and kind and genuinely interested in my satisfaction as a costumer and I will definitely be back. Awesome job Roman and keep up the good work!

Good customer service (except for Kenneth), but bad policies/communications about policies. I came to Best Buy today to buy new headphones. As a music aficionado, I can't live without them. I asked for an expert in the topic, and Kenneth told me he'd call someone. After 20min nobody showed up and I sought help from Marcelo. He told me that the headphones person was busy (which Kenneth at least could've let me know), so he tried to help me. I asked about the return policy and he told me I can return the headphones (especially since the only sampling headphones on display weren't even working). Afterwards he called Kenneth to help with the sample headphones. Kenneth inspected the faulty headphones for seconds and he left to talk with another employee without even saying anything to me. Seeing this, Marcelo called the manager (I believe his name is Arko) and I found out that I can't return them. Even after Covid, I've been able to return headphones in Best Buy if I try them and I wasn't satisfied. But he kept talking about post-Covid policy. If that is the definitive policy, I think all employees should be aware of that (I've read other reviews here in which people haven't been able to get refunds due to miscommunication). If I had known about this I wouldn't have spent 40min there. What's the point of buying headphones (as a musician) if I can't check the audio quality myself? It's a ridiculous policy. Note: Marcelo was super kind. Such a helpful person. Despite possible miscommunication about the policy (perhaps he's a new employee) it was great to see someone who really cared about the customer's needs. Unlike Kenneth, Marcelo went out of his way to get me the help I was looking for.

I bought a TV from this store and it stopped working in 3 days. They don't even let you connect with the store directly. They provide no assistance in having the TV returned and you have to drive it over to the store. So much for "easy" returns. ---- Had to write here because there's no option to reply. Thank you for providing a template response to my question. I've already contacted your support center and the best they can do is create a shipping label. Best Buy has conveniently dusted it's hands off and outsourced shipping to Purolator which has the worst customer service. Basically I have to deal with Purolator for something that I purchased from Best Buy. I've had to already spend money and pick the item from the Purolator store because they "tried" to buzz me once. I was at work and missed it so then the only option was to pick it up. And now the stupid TV has stopped working in 3 days. Unfortunately I threw the TV box and so now I've commited a sin. Now, the only option is I have to rent a Uhaul and spend another 30 $ to drive on open TV. Basically I've spent 50$, my time and energy on something that doesn't work and the "best" thing Best Buy can do to help is create a shipping label and you're on your own. The returns process is the worst for people that don't have a car or cannot drive. Do you know how hard it is to drive an open TV with the anxiety of it getting physical damage in transit. If your answer is going to be that other companies do the same and outsourced shipping, then we'll you're no better than them. I bought the TV from Best Buy and not Purolator and so I would expect Best Buy to deal with them and not expect me to have to figure it out somehow.

EXTREMELY Pushy salespeople, and at the same time not knowledgeable about the products at all. Used car salesmen are like angels compared to some of these Best Buy salespeople. Worst part is that they INSIST that they are Not on commission, while literally doing ANYhthing to push you to buy...! I take it as a direct insult for someone to look directly into my eyes and lie so clearly and obviously into my face.... Oh and I also had the pleasure of dealing with their Geek Squad for TV installation. After paying 350 Dollars for a TV mount, the first time they messed up the installation - they were nice people though. I had to book a second appointment which was scheduled for a few days later. The 2nd group who showed up at the 2nd appointment were so rude!!! And I ended up with extra holes on my wall and a TV which afterall was not installed at the height that I had originally asked for. Because they couldn't make holes too close to the holes that the first group initially made in the first appointment. In short, I describe their Geek Squad personnel as "Rookies". Definitely Not worth the 350 dollars to have a messed up TV mount and extra holes on your wall.

I visited this best buy on my trip to Vancouver as I was living at a hotel close by. I wanted to get myself the apple watch ultra and they had the one I wanted in stock. I went there around 10 AM first, when they started processing the order it took them two employees and one hour only to say, “why dont you come back, we’ll reserve it for you” We ate lunch and came back, they took approximately 45 minutes and apologized as they were not able to get help from someone they seemed to call every 5 minutes while processing our order. We were then again asked to come back at a later time. I was frustrated but also wanted the watch, so I went back around 7 30PM, when the same employee saw us and whispered to another employee to tell us that they can’t help us as they spent enough time in the morning. It was really humiliating and kind of ruined the night for us. Im not the kind of person to fight a couple employees for I couldn’t get something I wanted, but it would be better if they can just be respectful and have some respect for the customer’s time, not mislead them into false expectations.

Unless you can walk out of the store with it do not bother. Delivery is beyond unreliable. Rude delivery people. Hours late first time and then a no show the second time. Third time worked but one of the delivery guys was upset I took a picture of the returned TV. Best Buy farms out delivery and has absolutely no control over service level. Salespeople were not knowledgeable. re your canned response ... I had to make a dozen calls and then go into the Granville store twice in person to make any progress. Wasted at least 4 hours on that alone. Waited at home for delivery a total of 8 hours. Nobody talks to anyone else in your organization. Promises that are made to shut customers up are never followed up on. And it gets worse. Back in the store again. They made me jump through hoops to get the difference refunded. Several calls and I’m now back in the store. They claim they refunded but can give no proof. Nothing showing on charge card. The people “helping” me have all disappeared. Standing here waiting again. Invested over 20 hours into buying a tv. Never ever again.

Definitely a mess there. I purchased a usb hub for my laptop at noon today, The checkout lady charged me 30 dollars more and I was surprised and tell her that the price is not right. She ask me to go to the same product and take a picture. So I did take the picture and I have to apologies because I crossed the line up and show the picture, then she called her manager. Imagine, if I didnt double check the price, and they will charge me 30 dollars more without saying anything. Also, should they make sure that customer to get the right price instead of asking customer to take a photo of their price tag? This is very unprofessional and seems like a scam to me. Also. There is no apology or explanation to me. Terrible. PS: your reply seems like a robot reply, I went to your contact us site, and chat with two of agent, the reason is that your first agent is not working, he is not replying. Second agent cant do anything as she (Sushreeta S)says as it is in store purchase, she can't do anything as there is no data of it. What a mess, What a mess. Really disappointed,

Been to this store several times, but sorry. Can’t rate this store any higher. Let’s start with the good: sales staff is helpful, friendly, and products are what you’d expect from Best Buy. Zero complaints there. It is sometimes difficult to flag someone down at times, but overall, good. The bad: The Geek Squad is absolutely abhorrent. I have never had a good experience with this department. These guys are supposed to be tech experts, but they could mess up a cup of coffee. Whether it’s transferring files from one computer to another, explaining their membership, putting a shield protector on a tablet, etc., they will always find a way to 1) keep u waiting for at least an hour 2) deliver about 60% of what was promised by the sales staff or themselves, 3) give half-answers to inquiries. Not sure what the requirements are to work there, but most of the employees seem to be more interested in trading time for money rather than actually ensuring a good customer experience. Do better, Best Buy

I can't stress enough not to shop at Best Buy. Especially this location. They are very pushy and will lie about policy and products to make the sale. I bought a TV, sound bar, and mount from here and just about every piece broke within the first couple months and their in-home service also mounted the TV crooked. Now I have to deal with the manufacturers to solve these issues. Worst of all they lied to me in-store about their policy. They pushed so hard for me to buy the Geeksquad protection plan and told me if ANYTHING went wrong with the TV they would replace it and deal with the manufacturer. They also said their coverage covers physical damage. None of this is true if they tell you this. If you call customer service they will tell you they can't do anything and you need to go in-store, but in-store they will send you online. This is a company built on legal loopholes. Shop at an online store or go to Visions. You'll feel better about your purchase.

I generally don’t write reviews but here is the word to remember “Buyer Beware” Here is the story. A Black Friday product comes on sale. As always Canadians face limited inventory even before the businesses use escape word “pandemic” be it Best Buy or their competitors. The customer places order which was only available in this store for a store pickup which is 40 kms away from home. The retailer promises to hold for 3 days (which is less than its competitors but lets say that is fine). The retailer cancels the order on 2nd day (despite “being in stock, not stolen or missing or after the promised day pick-up”). Customer shows up and gets informed that the order is cancelled for not of the above silly reason. Customer had to get manager involved as luckily the product inventory was in stock and get price overridden to honor the deal. End of story. PS: This is not the first time BBY has cancelled the order.

This location is so convenient to find things you are looking for. They have most new brands in stock. The thing is they are understaffed most time. I’ve been recently few times to buy headphones and other staff but it took me at least 30 minutes to find someone to assist me. There are a lot of employees there but majority of them are supervises or managers so it’s non of business to help customers which is ridiculous. There are just few ppl whose responsibility is helping costumers. I also needed to attached the screen protector and I paid but I had too wait in lineup to find someone to do it for me. There were 3 supervisor or whatever who just walked around and when I told them what I want, they said you have to wait till someone helps you. Just one person was at the counter to answer customer. I hope someone from head office see this feedback, maybe they can fix it to make more useful!

Before shopping from Best buy, I contacted an agent to learn more about the HP OfficeJet Pro 9020 series printer online. They avoid pointing to its weaknesses, and then, because of their short return policy, I've been keeping a useless, costly printer due to the following weaknesses; 1. The scanner automatically adjusts auto brightness on documents in photo or doc preset. So you cannot scan something in actual colours. 2. It sometimes has issues connecting your devices, and you have to sign in to your HP account before using it. Requiring users to log in to an online account to use offline devices is annoying. 3. Besides this device's high cost of inks, you have a few months to use your cartridges; otherwise, they'll empty. 4. This printer is heavy and oversized, and it makes noises. Therefore, I will never shop from Best buy anymore.

I ordered my smart lock online and pick up in store#705, I got an pick up email , 5 mins later I got another cancel email, then I called customer service, and be told the store just press the wrong key, I can go pick up my order from store, I asked her 3 times, can I go pick up now, and the answer is YES. When I use 45 mins get there, the pick up area lady told me , your order been cancel because we can’t fine the item, and then I went check out other smart lock, and recheck the website , it still show 1 left in this store. I went back to pick up area and ask the lady what’s going on, at this time ED pass by, and the lady just ask ED” Do we have this model smart lock?” And ED” yes , we do” . And he just use 2 mins and get me the lock I paid for. And until i left the store ,I still didn’t see her come out. Thx EDWB

Marked them down because of the loooong wait to get sevice. I sat in line for over 1 hour Cyber Monday to get help. Need more staff to help people buy phone plans. They do at least provide a line of chairs where you wait in a que. They know their stuff though. Very thorough. It still takes an hour when you get your turn but they take care of everything switching you over to your new carrier. Including staying there an hour or more past closing to finish your deal. The free phones were sold out so didn't have to get locked in to a 2 year plan, instead I snagged the 50GB $34/m Freedom byop promotion, no connection or sim fees. The store itself is massive and has everything you could ever want for all electronics and home appliances and lots of stuff you never knew you needed.

'' No refund and damage my computer'' Horrible service. Don't ever get convinced to buy Geek SQUAD membership. They tricked me believed that my laptop had a virus but actually it was fine. The antivirus and backup software seriously slowed my laptop down and it shut down easily and frequently. I had an IT engineer friend to get rid of the softwares for me. It wouldn't get deleted simply by moving to the trash can. At the end, they didn't fix any problem at all. They said the only way I can get a refund is by going to the store within 30 days but I'm back in Asia already. The only way I can cancel the plan through a phone call is after one month. I waited for one month to cancel it through phone call, and then they told my there's no refund. What a scam.

Dear Best Buy Granville, I am writing to express my gratitude for your excellent service. Mr. Faraz provided me in helping me find a good laptop. Your expertise and guidance were invaluable in helping me make an informed decision. I appreciate the time and attention that you gave me during our consultation. Your recommendations were spot-on, and I am extremely satisfied with my purchase. Your professionalism and customer service were exemplary, and I will recommend your store to my friends and family. Thank you again for your assistance, and I look forward to shopping at Best Buy Granville in the future. Sincerely,

Waited an hour this morning before opening to be the first to get the new game released today (tears of the kingdom). A line of about 40 people gathered behind me and the one person infront of me. The store manager didn’t seem to care about a line so about 20 people gathered in a cluster infront of the line as they all rushed the till befor the people who had waited in line. You would think when a highly demanded release calls people to line up for over an hour the store would at least try to honour first come first serve of a limited supply. Ended up getting the game after fighting my way into the crowd

I had the worst experience at Best Buy, and it has led me to never return. I went there to purchase a laptop and requested assistance from someone who speaks Farsi, as it would make it easier for me to ask questions. An employee introduced me to Fredy, claiming he spoke Persian and I approached and greeted him and asked my question but he replied that he didn't like to speak Farsi so I asked in English but Fredy completely ignored me and walked away. I was confused by his refusal to acknowledge his identity and where he came from. I believe, someone who denies their identity cannot be reliable.

I ordered headphones and delivery was supposed to be the next day and here I am stuck looking at at least a week of delivery time with no information when it's going to be delievered or how. They don't communicate with Purolator which delivers their products, make you spend hours figuring this out on your own with no results. I asked if I could pick it up if it's faster but of course, they say no but at the same time not sure if my purchase is going to be delievered to my house. There is no respect to customers and their time. I am not going to order anything from bestbuy ever again

I was returning an item today (Nov 17, 2023) and the cashiers at the checkout/customer service line were in a disagreement over who should handle the return request. I was shocked to see that their dispute escalated to physical pushing and shoving. While it looked harmless, I couldn’t believe I had to wait until they resolved their internal disagreement before one of them could process my return. Extremely unprofessional and I have reached out to their website, Bestbuy Canada contact-us section and left a complaint there as well.

Today I happened to go to this store to buy mac book, and at the billing counter, unfortunately, my Credit card chip is malfunctioning, this person named Mathesh started giving me looks and showing an unnecessary attitude, without even looking at my card he said it was expired, as I was trying multiple times inserting my card, he was acting it out. I know he might be doing hard work but not at all professional, I felt judged at that point, well I just left the store and placed an order for pickup at another store

in-experienced staff. I went in to buy one of the products on black Friday sale, as it showed on the website that its in stock on the downtown branch. It showed in their system too, but after waiting for 20 mins, they couldn't find it in their inventory. Same thing happened with the other branch as well, and I had to point it to them to check their cage and then found it. Otherwise the other guy was about to say no to me as well. Please train the staff with proper knowledge and better understanding of the inventory.

as a Best Buy employee from another store, I was extremely unimpressed by this store. the customer service was awful, I stood in line to replace a protection pro on my watch for 10 minutes and was only acknowledged once, and when the associate found out he wouldn't get anything out of the sale, he practically ran away. not to mention the fact that their employees didn't even know how to do an employee transaction. honestly, I was quite embarrassed by the behaviour of store 705..

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Gave wrong product, lower model... model number off only by 1 number so please do yourself a favor and take caution to double check. Do not be so trusting of their ability to find right product - I went all the way to buy a big TV and to discover it’s the wrong product = a wasted trip + family disappointment! Imagine the grief to have to deal with their mistake, it’s my mistake to not be skeptical and read the model number again. Sigh! Worst Best Buy experience

Bad attitude from the black lady very rude! I was trying to buy a ps5 for my boyfriend she was telling me she didn’t have it was not in shelf I was trying to ask about some details and she was literally looking at me so weird?! I ask for price after tax she was telling me well is 5% tax do your maths?? She is the one working there not me, she should be able to answer. A coworker came and she told me totally different thing, ps5 was on shelf and I could buy it.

Pretty standard Best Buy store. Very helpful and friendly service but some products like phone protection ones (glass, cases and others) are way more expensive than it should. You can easily find them online at half the price. But other psychs such as home electronics, gadgets and appliances are at a good price. You should always look for the offers though, they're very frequent but not always communicated, so you should do a price check before buying.

One of worst purchase experiences of my life, the blue t-shirt guys are clueless about sales programs and do not reply or clarify sales terms, when u ask they eye you and start being rude, specifically the senior called Mathesh, he do not listen, do not answer and just want to make the customer feel miserable, he wasted 4 hours over buying a laptop once got paid, he said our shift is over, come back tomorrow, will never buy from the store again.

The only reason I don't give five stars is because they are pretty darn expensive.They also like other retailers now boost the prices on products 2 months before they put them on sale,so you are really just getting the same price on Black Friday as you would have shopping 3 months earlier,it's a nasty deceptive practice that all the big stores do now,they can also have some bait and switch deals I have noticed when phone shopping.

I absolutely love this Store:)! It's more than just my favorite stores to shop at, but the staff are always very friendly and kind more than willing to go that extra mile for you. It doesn't matter whether you're there to purchase something or to just figure out if that's what you really want. That's why it's more than just my favorite stores to shop at plus they have so many items that you're always going to want and/or need.

Placed an online pickup order at 8:00 pm Saturday and was not able to pick it up Monday morning. Best Buy claimed it was not picked up in time (no email notification or notice) and decided to cancel my order with 0 notices whatsoever. Terrible policies and terrible service. Will be taking my business to other retailers. Lost a chance to buy headphone on deal and will never shop with the again.

Great tech shop, staff are super friendly with my experience, NOTE FOR TRAVELERS: If you need a temporary number with data come here don't go to the other phone shops I got such a good deal with my Sim way better than what I was offered at other places. Have a great range of tech products and good deals if you ask nicely. The place is clean and well laid out and easy to navigate around.

Purchased a pair of earphones online directly from Best Buy. They were poor quality and did not stay connected to the phone. I had to have a huge fight to return instore even though it was less than 14 days and product was defective. First I was told no refund. Next it was store credit only. Then eventually I was refunded. Best Buy fail. You just lost a customer.

Make sure you bring Canadian photo ID, Canadian phone number and address if you wants to trade in anything to the store. Hope these will be mentioned on their website so we won’t waste our time. Also, if you wants to trade in anything. Be prepared to be asked to wait until all customers behind you have all finished checking out because trade in takes more time.

I visited this store to purchase a wireless Samsung charger , but the minute I walked in I was a bit overwhelmed. A store employee (name badge said Eshan) was walking past so I asked for assistance, and even though he looked super busy, he took the time to explain the best product and show me where it was to be found in store. …

its my favourite store in metro Vancouver ,stuff are so helpful, knowledgable and kind, service is fast, no fuss pickup order were on time with email updates great choice for everyone who is for new arrivals or dongles, parts everything is there all my Macs, pc,iphones and watch including tv and appliances are for Grenville store

I went to the store yesterday to look options for a laptop.The associate,Aman, assisted me with the best options in my budget and was very friendly, knowledgable, and professional. Even though I had plans to buy later as I went just to look for the options,I ended up finalising the laptop as I was convinced Great service by Aman.

I had a blast browsing this 1st floor store. Lovely Displays for various brands but some were empty or poorly maintained. I wasn't approached by even 1 of the ~10 floor staff I saw floating around and chatting, which was odd, but nice as I like browsing. Great selection in store though, so much to see and buy

Purchased a refurbished air conditioner for over $400 on a marketplace endorsed by Best Buy, and it took a month to ship, but the product was sent with a broken condition. Requested a refund, but there has been no progress for a month. This is an obvious scam and I cant not trust Best Buy and the Marketplace.

Wanted to buy a ps4 for my BD and walked to the lady at the cashier by the restroom asked her about some information she had so much attitude like i asked how much is it after tax she said idk I’m bad at math then ignored me and said its my break time and left so I didn’t buy it from there …

Been on hold with customer service for over an hour during Christmas. They can't get a hold of this store, now I'm forced to drive in a snowstorm to pick up an item I've already paid for because they won't hold it more than a few days... How dumb. Purchase all electronics via Amazon moving forward!

Shout out to Freddie The most genuinely helpful and honestly extremely tolerant person at Best Buy. I was so rude and he still went out of his way to calm me down and help me much more than he had to. He needs to get paid sooo much more just for the way he deals with horrible customers like muse

Okay I must say what a wonderful experience. I had a Christmas return of an opened wireless ear bud set that were defective. The staff here were wonderful. Friendly, helpful, no hassle return what a pleasure it was to do business here. I will definitely shop here again!

Today I went to Best Buy with a challenging return and Mikias was extremely helpful and kind! I think he should either get a bonus or a promotion. I work in customer service too, and his interpersonal skills are exactly what customers look for. Thank you Mikias!

I never write a review for a big box store, however I had the most incredible customer service by Dee. She helped me pick out some products and went above and beyond to help me out. Her standard of customer care should be the gold standard. Thank you Dee!!!!

I went to the store today to purchase laptop.Our associate,loveleen assisted me with the best options in my budget and was very friendly, knowledgable, and professional. Even though She has told us about the warranty plan . Its a great service by Loveleen.

Huge shoutout to Ed and Hasan, both of them were really helpful, really passionate and went above and beyond to help me get the best deals and process my returns. I hope these guys are the ones helping you during your visit. Great service from those two.

Don't ask at the front or the floor employees what you need because they don't know or they will tell you they don't have it. Is better to ask at the cashier. Overall is just a Best buy, nothing special but is enough if you need to buy any electronic.

I love Best Buy!! This location is in a convenient intersection of Robson and Granville. It's on the second floor, and I think it's a fairly average-sized store. Easy to find things, and there's always an associate ready to answer any questions.

DO NOT buy from them! They outright lie about their replacement plan. I bought a pair of headphones and the sales person in the store said if I bought the replacement plan and there were any - ANY - issues I could being them back, and get a

Terrible experience today. The transaction that should have taken maximum 15 minutes took about 1 hr. Staff is clueless and look each other’s faces when asked any question. One of the blue-shirt guy was super judgemental. If the management

Just bought a tv from here 30 minutes ago, Picked it up from in store pickup, the guy behind the counter said someone would help me take it out as I am a woman alone trying to carry a 55 inch tv. The guy that was supposed to help (I think

Horrible customer service. I had a simple question about a microphone, I went to a an Asian guy and he told me he did not know anything, that I should ask another associate. I said "Ok" and went to another guy who first started to talk to

This rating is for the call centre - talk about terrible customer service. Overall, the in store experiences can be hit and miss, depending on what you're looking for and the sales person. Sometime you're better off shopping on Amazon.

Came in today to buy a Nintendo Switch. I asked someone for assistance because I had some questions about the different models and she said someone would come help me in a few minutes. Well wouldn't you know it, no one came to help me.

Best Buy. Worst customer service at their return desk. Attempted to make an exchange today. And decided to make a return and just leave. So done with this place. Found what I wanted on Amazon without the rude return department lady.

On of my favourite Best Buy location ever, if you’re looking for something that is not in stock then go to this location. Ben, assistant manager has recently joined the team and I could not be any happier with his customer service.

I had a great experience there buying an air conditioner recently! Will helped me find the one best suited for my apartment and found me an awesome deal! Would definitely recommend and ask for Will! He’s your guy!!

Dee provided friendly and informative customer service during our last few visits to this BestBuy location. It's always great to run into a sales representative who knows how to do customer service right!

I’m still waiting for someone “just to make a purchase”. One employee literally said “sorry my shift is ending in 30mins”? There were more employees than customers man. Really need good employees here.

USELESS employees- Whenever I’ve been here and asked an employee about a product, the response has always been, “uhh…honestly- I don’t know.” Good job hiring morons Best Buy!

Wonderful. Business as usual, with masks and social distancing integrated throughout the store. Employees are well informed about product knowledge and after sales as well.

I bought MacBook today and girl named Nimrat helped me a lot and explained everything. She had lots of patience with me. It improved whole experience of buying new laptop.

Everyone loves George's service as he is looking to provide you the best product possible and in this case, he is showing Google Pixelbook. #YouChromebook

The manager, Ben, is extremely kind and helpful. He works very hard and provided alternative solutions to my purchasing needs. Thoroughly nice person.

Great experience at mobile booth. Fast checkout, no hassle. The staff member called me to let me know I forgot my ID there!

Big store, many possibilities, many qualities, many prices. People know when there are good promotions, so be aware …

This woman is improperly trained, unprofessional and rude. I will never go back to this store again because of her.

The best buy itself was very large. Instruments, TVs, gaming, phones, headphones, Kicthen appliances. Etc.

Trade in iPhone price offered by three different people with hundreds of dollars and variation. Rip off

Very large store with big selection of electronics. Kind and knowledgeable staff members. Best prices.

Best Buy always coming in clutch, always. Get their extended warranty protection, it's so worth it.

Always good. Good selection Nice to be able to look around without being bothered by staff.

I had a great shopping experience in this branch. Very kind and knowledgeable staff.

Horrible customer service, they got my fido account suspended due to their mistake

Large display of Electronic stuff. Nice and friendly staff.

Good location and most of the staff is kind & helpful

Worst customer ever. Don’t buy stuff from here.

Xoya did a wonderful service! 10/10