Best Buy

1771 reviews

5401 Bd des Galeries, Québec, QC G2K 1N4, Canada

stores.bestbuy.ca

+18662378289

About

Best Buy is a Electronics store located at 5401 Bd des Galeries, Québec, QC G2K 1N4, Canada. It has received 1771 reviews with an average rating of 3.8 stars.

Photos

Hours

Monday10AM-9PM
Tuesday9AM-9PM
Wednesday9AM-5PM
Thursday9AM-5PM
Friday9AM-9PM
Saturday9AM-9PM
Sunday9AM-9PM

F.A.Q

Frequently Asked Questions

  • The address of Best Buy: 5401 Bd des Galeries, Québec, QC G2K 1N4, Canada

  • Best Buy has 3.8 stars from 1771 reviews

  • Electronics store

  • "Probably the worst best buy location I have ever been to"

    "Worst costumer service ever"

    "As long as what you have buy is working, it`s fine"

    "Massive place with a lot of products, but the service can be genuinely bad"

    "I went last weekend to see a movie at the IMAX"

Reviews

  • Patrick. “Outsider Pat” Cayer

Probably the worst best buy location I have ever been to. Not only is it almost impossible to get staff to help you because they are either not around or just busy talking to each other and friends but even if you do get one of them by grabbing them as they walk buy you and ask them a question....chances are they will point you in the wrong direction. This is not a one time visit review but a multiple visit with the same result. Also they have very little in Stock, a lot of shelves look empty.

  • Bruno Estrela Bessa

Worst costumer service ever. I'm standing for almost half an hour in front of the mobile desk, there are only two people to serve the clients, they are taking ages to finish and there is absolutely no one else to come and ask if I need anything (including the two that are working, they could at least acknowledge me and say they would talk to me soon, but they show no sign that they have any concern to help me)

  • Captain

As long as what you have buy is working, it`s fine. After if anything happen... they send you to the company website / phone and that`s where they are pretty bad. They never do anything at the store itself, I am very unsatisfied !!! Never again !!!! I prefer to paid more and have service !!!

  • Philippe Baron

Massive place with a lot of products, but the service can be genuinely bad. We were waiting in the line for checkout and all the cashiers finished with their clients and just left. Someone ended up seeing us and we were able to checkout but it was nevertheless a bad experience

  • Maxime Girard

I went last weekend to see a movie at the IMAX. I stopped by Best Buy before to find what to buy with my gift cards from their store. I've been thinking about getting a camera for a long time. Samuel, one of the representatives, recommended

  • Mélanie Vallée

I purchased a television online for which I chose in-store pickup. When I unboxed the TV I noticed that it did not have any cardboard on the sides or any screen protector. I called Best Buy and they told me this is normal because the new

  • Jas Shergill

Worst staff, Worst delivery, Worst attitude. they are totally irresponsible in everyway. no one speak English here, Never had any help from staff, they just told me to wait, I had to leave after one hour waiting FOR HELP. One day other

  • Xu Chen

I wait for my purchase from 7:30 and someone tell me that there are lots of snow in the road, they couldn’t come. And I will show the road if there are so much snow. I don’t like their delivery system. They are Irresponsibility!!!

  • Trey Porter

Terrible customer service, no one wanted to take responsibility of my problem with a faulty product I had purchased from this store.i was made to come back day after day before anyone would look at it. Don't risk the headaches

  • Jullyann Ciobanu

You can buy a lot of good electronics and appliances there but not all the workers know what they sell. Several times I ask questions about some products and they have no idea what I'm talking about.

  • Daniel A

I found what I needed but the cashier rung up the item 100$ higher then it was on sale for. Since the store is new I advise making sure you are aware of the sale prices when you cash out.

  • Gabriel Peretto

I gave it a star because I have to. You can't get in contact with the store no matter what you do so you have to go there and if they do not have the product the joke is on you.

  • Christian Loizeau

Not my favourite Best Buy experience. A few products were not in stock. The staff didn't really seem to care that much about offering a great customer service.

  • Rita Li

We tried to return a product at another location but got rejected without viable reason. Here the customer service helped us and everything went smoothly.

  • _moonbyuns _

Worst customer service. Computer guy told us to come back the day after because he THINKS there's gonna be specials. Didn't want to show us anything.

  • Michael Salesse

Went there and waited and wsited for someone. Made visual contact often with employees, but instead of coming to help they would just past right by

  • Nicolas J

Poor range among different products and overpriced always albeit they will match prices you find elsewhere. Too much of their own branded products.

  • G

Never had good service at this location, employees don't care about you and are too busy talking to each other or playing games on their phones...

  • Nickolas Pozer

Takes forever to get service, I had a scheduled meet up with a sales rep to talk about pc headsets and ended up leaving after waiting for 20 mins

  • Michel Harvey

When even the regional director is unable to help and he even have his business with him on VIP SALE! What a mess of time ⌚ …

  • Marky A

fake products on display what the point of a physical store if you cant try the product might buy online if that the case

  • Joannie Tremblay

Great experience! Employees are very professional and take the time to give you the best advices.

  • Félix Maher

Had to wait 25 minutes before having assistance...Ask for help then, but still took 20 minutes...

  • PhilmCreations

Great place for electronic and they don't argue to give you a better price then the competition.

  • Patrick Deschamps

You no longer can contact the store by phone. This is terrible and really hope to be illegal.

  • Raphael Morin

Always a great service. Had some issue with a price adjustment and got solve in a minute.

  • Ed Chernis

$1000.00 TV WOULD COST YOU $2200.+ TAX WITH ALL THEY ADD ON NEVER GO BACK THERE.

  • Milo R.

Quick service and they applied the deal for a better pricing without arguing

  • Charles

Horrible costumer service waited hours to get an answer for a purchase

  • Jayden Hearnshaw

Ton of the help buying a new appliance set, would definitely recommend

  • Bruno Archer

Friendly staff. When needed, good alternative to shipping on the web.

  • Nicolas Pouliot

Everything you need in electronics at one place. Competitive prices.

  • Rudy Paquet

I was looking for a new tv and they were well informed and friendly

  • Omar Diaz

Good service and support, also good variety of products

  • S L

A bit overpriced and nazi door bouncers are annoying

  • Mathieu Robitaille

Good service, huge selection of electronic products

  • Poupou Dimir

You can find a lot of things and at good prices.

  • Javier Barragan

Expensive and employees are not trained enough

  • P. Daigneault

Good service, good products and prices.

  • Nic P.

Verry friendly and professional …

  • Edgar Doiron

It's best buy what else do you want

  • TThao Hong

Busy place! Staff are friendly...

  • Fabian Padilla

Nice place to buy electronics

  • Marc-André Morin

Fast food for electronics

  • Sridhar Ratnakumar

Usually busy to find help

  • Pierre-Luc Bilodeau

Gold stuffs good service

  • Mohamed Souami

Good store and services.

  • TWF Inc

Store is getting dated.

  • Éric Michaud

Yeah, lots of stuff...

  • ALVARO BLANCO

Very good experience.

  • Maria Augusto

Good items and prices

  • Victor Angielczyk

Costco but Canadian

  • Steve Harbour

Lot service level!

  • Mathieu Salut

No services at all

  • Richard Aspell

The best Best Buy

  • Maxime Paquet

Regular Best Buy.

  • Mike L

It was cooooooool

  • Yves L

Excellent sevice

  • kakuss picard

J'adore best by

  • Eric Poirier

Good services

  • Bruce Mitton

It's best buy

  • michael grenier

Good prices

  • leclerc mario

Very good.

  • Jim Hees

Nice place

  • Des Serhusk

Bon deal

  • didid89 (didid89)

No staff

  • Daniel Hébert

Best buy

  • Chantal Gagnon

Correct

  • Claudie Verreault

Correct

  • Didier Gisa

Soldout

  • Pierre-Olivier Gagnon

Normal

  • I ZOZO

Plate

  • David Sabourin

Cool

  • valmont martin

good

  • Ray Asselin

Cool

  • Marcel Beausoleil

Cool

  • hermann franck

Cool

  • Gustavo Nasser Mazzo

Ok

  • Ghyslain Proteau

ok

  • ghislain m. Dionne

Ok

Similar places

Best Buy

1778 reviews

5401 Bd des Galeries, Québec, QC G2K 1N4, Canada

Best Buy

1638 reviews

2700 Bd Laurier Unit 2290, Québec City, Quebec G1V 2L8, Canada

Maison Adam

1197 reviews

710 Rue Bouvier, Québec, QC G2J 1C2, Canada

Acces Electronique Québec

1181 reviews

1240 Bd Charest O, Québec, QC G1N 2E3, Canada

Apple Place Ste-Foy

1089 reviews

2450 Bd Laurier, Québec, QC G1V 2L1, Canada

ÉlectroMike Inc

524 reviews

1257 Bd Charest O, Québec, QC G1N 2C9, Canada

Centre d'Ordinateurs S.T.O.

401 reviews

1415 Rue Frank-Carrel, Québec, QC G1N 4N7, Canada

La Source

362 reviews

5401 Bd des Galeries Unit 162, Québec, QC G2K 1N4, Canada

La Source

243 reviews

552 Wilfrid-Hamel Blvd Unit F9, Québec City, Quebec G1M 3E5, Canada

La Source

221 reviews

3333 Du Carrefour St, Unit 196, Québec City, Quebec G1C 5R9, Canada