Updated rating to 3 bc they finally fixed the charges. 10/6 from 8/13 - went back and forth with them to resolve what would seem to be a minor issue. Too tired to write more, lol. Story below. - Literally all they need to do is look at the order and look at the pick up. However, correcting problems from online orders always seems to end up costing more more time and money than the product itself. To sum it up simply, I placed an order online for a laptop, a charger, and some software. Ordered for pick up in store. So far, so good. Communication about order readiness was great. Went to pick up in store on time with all order info and identification in hand. There were a couple of pick up lines and they were backed up, but in fairness, the pace was not bad. They were moving people thru pretty quickly. Got to check out & everything seemed pretty seamless. They handed over items, I signed for them, and left. MY ERROR = right here. I didn’t want to hold up the line, so did a cursory quick check that items were correct and then moved on. Honestly, I knew I had a receipt, so I wasn’t overly concerned. It was actually a day or so later that I really looked over the receipt because when I glanced at my account balance online, it seemed higher than I expected. When I looked at receipt details, they had charged me 3x for the same laptop charger, and they had refunded one charge, but left 2 on the bill. I was annoyed, but as I mentioned, I knew it was a simple error with an easy fix. NOT. First had to jump thru the Best Buy routing me to Citibank to manage card charges. Simple enough, entered dispute, logged out and waited. The next week, logged in, saw a message saying credit had been issued. Presumed all good. Then I got my statement. No credit. Still being billed for the extra charger. Checked statement date thinking maybe the bill cycle closed before credit was posted. Nope. There is a credit, but it is the one they issued for the 2nd duplicate charge, 3rd still remains. Called Citibank, which is what the card statement says to do. Spent ridiculous amounts of time navigating bots and automated voice systems promising to resolve the problem, AND repeatedly directing me to their amazing app and online that would save me time and fix everything with ease EVERY SINGLE TIME I selected any option that would get me out of voice prompts to a live person. HELLO BEST BUY!!!- I started there! Can you add some intelligence into your algorithms to maybe recognize if I’ve been circling through IVR prompts for 15 minutes, your system is PROBABLY NOT meeting my needs? Finally get a live person who listens to my explanation, assures me he will review the account, and agrees that he sees exactly what I explained. He then assures me that they did issue the credit, and it will probably show up on next statement. Face palm…I resisted the urge to be rude, and pointed out that the only credit on the account was issued before the cycle closed. He assured me again that the credit had been issued. I stayed polite in spite of my rising frustration & pointed out that there were 3 charges for same charger. Only picked up 1. Only 1 credit was issued. Still an extra charge on my account. He then points out that they (Citibank) issued a credit for the order number in dispute. Yes. Your bank credited the same duplicate charge Best Buy already credited. He agrees that is exactly what they did. I point out there was only 1 product ordered, only 1 picked up, but 2 charges. He agrees. Then he tells me I should probably dispute it on BestBuy’s website. Face palm, silent scream because I know this is going nowhere. That is EXACTLY what I did my dude. So…my plan this week is to fight my best fight through the BEST BUY customer service number voice system to talk to one of their live people. Sigh- I’ve already spent more than the hundred dollar dispute in time wasted. I don’t care. It’s the principle of it all now more than the hundred dollar overcharge. When I get the charge refunded, I’ll update. Products r great. Bots 100- Humans 0 right now.

Let me paint a picture of the worst TV buying experience. If you want to buy a TV, I recommend literally any other location instead of this one. You go to Best Buy to purchase a TV, you call to inquire about the TV and they tell you they have an open box TV. They disclose that some things are missing but the TV is in “perfect” condition. The person that you speak on the phone assures you of what actually comes with a listed open box. “Yes the TV has the box, the remote and the power cable… it is missing the TV stand and the mount” You’re thinking, ok no problem you have a mount anyways… You show up to Best Buy to purchase the TV. You pull into the lot for store pick-up. Inform them that you are here. You wait 20 minutes and nothing. You go into the store, frustrated. You wait in their customer service line for another 20 minutes, people are walking by ignoring you are even there. Finally someone stops to talk to you. They tell you that your open box is not as advertised on the phone. It’s just the TV and that they lost the items because they are remodeling. You want to pay less, because there are more things missing and then what was said on the phone and now you will have to purchase them. They claim that the people that handle the phone “have no idea what they are talking about”. Really? Don’t they work for Best Buy too? Nah, they say you have to call the store to find out what’s going on… only thing is… you CANT. They won’t allow you to call the store directly. Instead they will send you to the incompetent service agents at their call centers. More on that later. You are promised that the TV is in working condition. Have they tested it? Nope.. if it was sent to them it should be working…. You are told that you can get a remote & cables for free from another Best Buy because they usually have some stock… but this one is remodeling which is why they don’t have it. You end up repurchasing the TV for 10% off with now double the amount on your credit card. Finally, after an 1 hour and 30 minutes later you have your TV. Off to go get your remote and cables from the other Best Buy. You go to the other Best Buy 20 minutes out of your way. They are confused why someone would say that they can offer original parts for TV. They don’t have any. Jokes on you. Another 20 minute trip wasted and another 30 minutes home. Ah it’s whatever, we’ll just buy a cable and I’m sure we have a universal remote lying somewhere right? Another journey to purchase the cable, finally home. Let’s get this bad boy running. You take the bubble wrap off of the TV and there is a crack staring at you right in the face. The same TV THAT THEY SWORE HAD NO ISSUES WITH THE SCREEN. Listed on the sticker it states… cracked screen. So now… they lied to you, wasted your time but who cares. As long as the TV works right? You plug it in, and you can see the pictures that I saw below. How upset would you be? You put it back in the car and bring it back to Best Buy, frustrated you ask for them to bring you another open box as they have one in Plano so they can replace your TV. You spend another hour and a half trying to return the TV as it took a while for you to speak with the great manager, Gus I believe was his name. He says nope, not his problem that the customer service agents on the phone promised you a TV in a specific way… they have “NO IDEA WHAT THEY ARE TALKING ABOUT”. So that’s the customers fault? The customers fault that Best Buy’s own employees refer to the off shore call centers as incompetent. How was I compensated? By being threatened to deny the return and lose my money all together if I didn’t just take the return and leave. You want to call Gus’s incompetent support agents to complain about service? Good luck. Melanie (who will promise you compensation and an apology escalated call back in 24-48 hours), Zakia Johnson (who will talk over you and not listen), Zach (who will give you false expectations on what’s in the store), Baby will just waste more of your time. You’d have a better experience buying a TV from Craigslist.

This review is for Magnolia in the Central Expy Best Buy store: Terrible support at best, completely zero support at worst. I purchased a home cinema, audio, home security, and network in 2022. I’ve had nothing but problems since day 1. Nothing was set up correctly or works. Any time I could get someone to troubleshoot they’d say the previous person set it up wrong and make changes. Problem(s) weren’t resolved. The next person would say the previous person didn’t configure it correctly and make changes. That wouldn’t work either. I’ve been trying to get support all year, it’s now August. I can’t get a reply via the app or to messages, emails, or phone calls. Back when I could get in touch with someone, they’d argue that there was no problem because they couldn’t see anything on their end. They were condescending and rude, dismissing my tech issues as fabrications of my imagination. Meanwhile I’m home with internet, tv, projector, speakers etc etc that don’t work. The entire home cinema is clunky and buggy. They bit off more than they could chew technically and the whole installation was clearly beyond their capabilities to spec, configure, or support. They installed a TV, audio, projector & screen in the same room that could be used interchangeably via the Savant remote. This hasn’t worked smoothly ever. I have to restart the main tv every time I switch it on otherwise it says no wifi detected and apps won’t open. The projector flashes blue light and movies crash. During one of their many visits they turned up with a JBL and swapped it with the marantz they’d spec’ed. No explanation other than it would help everything work better. I didn’t want and hadn’t bought anything JBL but said nothing because I was so desperate for everything to work. It made no difference. During visit 5 or so they noticed that half of my ceiling speakers hadn’t been configured and weren’t playing. Then once on one was buzzing and had to be replaced after I complained. Another time they said the problems may be the Apple TV device because it’s known to have problems with set-ups like mine. They swapped mine for a new Apple TV device. That made no difference. Why use an Apple TV device if it’s known to have problems with my installation? When they ran cables in the attic they piled the insulation up leaving my attic floor bare. When Summer arrived the house was sweltering and my electricity bill was sky high until I saw what they’d done. When I complained they wouldn’t return to lay the insulation back on the attic floor how they’d found it. Using their support app is as useful as shouting into a black hole. The app shows my internet is down, I can’t do a speed test or see anything so I clicked the option to be emailed a report. The report shows my internet has been down since March. It isn't down but I guess it’s no longer connected to their Support app. I pay for that (nonexistent) Support and was just auto-charged for another year. I can’t re-boot the wifi without turning power off and on at the fuse box outside. I can’t log on to the wifi interface because they wouldn’t give me the user name and password to my own equipment saying they’ll support it remotely. When it randomly flicks off it takes 40+ minutes to fully reconnect. I spent (wasted) an obscene amount of money that I now deeply regret because nothing works. A TV with a cheap netgear would have been better by a mile. I was promised the world by Sales and in reality it is the most disappointing purchase of my life. If I could get a refund I would do it in a heartbeat. Whatever you do, do not buy anything from Magnolia in the Central Expy Best Buy or you will regret it. They have no idea what they are doing and nothing will work. You will be left with very substandard or a flat out non-functioning system.

This best buy use to be real decent but It seems like they have lost their way. This morning was horrible. Lost 2 hours of my time because of the laziness and unprofessional attitudes this location showed all morning. Let start with stock being there but the agents not wanting go look for it since they are too busy standing around talking and playing with each others hands. I get to cashiers and these guys try to sell me the reverse opposite of what I was looking for . If I wanted to buy that product I'll let you know dont force me buy inferior item that over priced. It sad how the cashiers also lazy go actually look for right product when it right there. I had go to another department just get them stop talking and work but they were just as worst. I was there first in line but they gave my item to person just walk in smh. This whole store need to learn how actually work and stop playing on floor with product. If they actually go looking for product and do their job , this store could return to what it use to be .Also they never have right stuff that you want in stock. They have serious problem with selling you higher stuff that doesn't match what your looking for .The phone Department has no clue on anything in the store either . They are very disorganized and will leave the customers in disarray. If online inventory doesn't match in-store inventory then check and find out why? I wasted a trip of traveling 58 miles for something Best Buy listed online as in stock Terrible how they cost me my main item by not looking was simple and right there. Then for my backup item to be given to person that just walk in after i been standing /waiting for over 2 hours that not right . Do not go here unless you want loose your precious time and leave out empty handed from them given your item to someone else.

Odered $300 monitor and a couple of other items online to be picked up in store in 1hr. After an hours got notification that they don''t have it store and cancelled the item. I used a BB gift card to pay for and the cancellation email stated that money will be returned to the gift card (no time specified). Drove to the store to find another monitor and to make sure they do actually have it. Waited good 20 minutes trying to get any of the employees in computer dept to acknowledge me. Kept avoiding eye contact and walking by me just twirling in circles then helping those who came in after me. Finally one girl showed up and she was nice and friendly, we found another monitor but then come to find out the money on the gift card was not available and they said it could now be 24-48 hrs or longer since it was a weekend. Tried calling 20 minute hold. Tried chatting guy could not understand single thing i sad and kept answering wring generic answers. I needed a monitor for a project this weekend but i refused to spend another penny after all that. cancelled the entire order and ordered it from Walmart. it was delivered to my door this morning and the same monitor was $30 cheaper there anyway. I will now sell or trade that gift card whenever they decide to put the money back on and use that money elsewhere. This used to be a good store and company. What a shame.

The beginning and end of the purchases at this Best Buy. and many others due to poor customer support. It started with a simple purchase of a new phone. I was even convinced to move from android to Apple. During this I had known about issues with apples and warranty and AppleCare. Because of this I bought AppleCare and made sure to get protection for the phone. Well months go by and sure enough I damaged the phone. I go to find out I’m not covered. I go thru Best Buy and apple and they say there was an issue charging my card. I provide statements and proof of billing that I just never got charged and they never contacted me. Now I pretty much have to buy a new phone and due to coverage of apple phones and carrier options. I’m very very very angry on how this whole thing was handled back and forth thru apple and Best Buy and in the end I was just told it not their problem and they won’t help with anything. I was willing to back pay any payments and even pay the term in full for a year but for what ever reason they chose to not help customers. No matter how it crosses apple has chosen to make it difficult to repair phones and Best Buy chooses not to help customers with their billing or charges.

While the provision of warranties on audio installations can often be seen as a valuable service, my recent experience with this particular location has prompted me to suggest prospective customers to consider exploring other options. The staff, although well-intentioned, appeared to lack the necessary expertise and equipment to effectively address a variety of audio-related tasks. This was evidenced in my case by the frequent sourcing of parts from external suppliers like Amazon and Car Toys. Additionally, it is noteworthy that the business model seems to have shifted significantly towards selling insurance policies as opposed to the products themselves. This shift is a little concerning as it bears semblance to the strategy employed by Fry's Electronics, a company which ultimately failed to maintain a sustainable operation. The decline of brick-and-mortar establishments due to a push towards private equity and a focus on insurance selling is an unfortunate trend that I have observed. I sincerely hope that this company finds a way to navigate these challenges and refocuses its efforts on providing excellent products and services rather than an overemphasis on warranty sales.

Went there to test a Quest 3 headset and heard every excuse why they do nit have a display model available but if I want to buy one they have it available. Sorry but I am not making half a grnd investment before knowing if this is going to work the way I want to use it for. They might as well close these stores down. I can order from amazon get it delivered and send it back if I have to perform the test after I purchase it. Mind you, this is the best buy 120 miles away from my home because the only best buy in my little podunk town doesn't have any demo units available and sent me to Dallas area. This was the second store in Dallas vicinity with the same attitude by the way. It is systemic.They want you to buy the expensive stuff and forgot to return them in 2 weeks so that they can make a profit. Not falling for it.

They are remodeling the store so it was a hot mess inside. I found what I needed however it took me nearly 20 minutes to find someone who could unlock the case. After 5 minutes of seeing all blue shirts busy I asked the cashier if she could help me. I knew she didn't have a key and I was not expecting her to open the case but I thought maybe she could at least page somebody on her radio to come open the case but nope. She proceeded tell me I'll have to find a blue shirt to open the case. I wandered around for another 15 minutes and finally got someone to page. If customer service was definitely slacking that day. Normally, I always have a great experience at best buy But this time was a little bit disappointing. Hopefully after the remodel the customer service level will improve.

Three employees were at the register. One was helping customers, and the two Hispanic men completely ignored me. I have been to 3 Best Buys, which is absolutely the first time that has ever happened. Once the Black employees finished with his customers, he immediately helped me. He was absolutely amazing, very patient, and knowledgeable. This store is under construction, so it is very dusty and uncomfortable to be in. I was not able to see the product I wanted to purchase, so I think his name was Aaron, or Eric recommended the store in Plano where he had recently transferred from. If Hispanic men don't want to assist Black customers, maybe you don't need to work in the public spaces. 100 stars for the Black employee who assisted me and zero stars for the Hispanic men.

Worst Best Buy customer service experience I have ever had. I went in to the store to purchase a new 2k OLED TV and waited for over 30 minutes to try to speak to a customer service rep in the home theater department. Nobody was even assigned to that department. I went to the front of the store to ask for somebody to come back to assist. Nobody showed up. I again went to the front and found the manager, Xavier. Instead of assisting, he said that the customer service reps would eventually get to me. The store was not busy, and several customer service reps were simply stocking shelves. Best Buy is just not what it used to be. I guess I will go online and buy that TV somewhere else. Do not bother to shop here.

The renovation they just completed is nice, maybe if they spent less money fancying up the store and more on hiring knowledgeable and well trained employees it would match the quality. I walked the aisles for 5 solid minutes counted 5 total blue shirt employees, 2 of which were with customers and the other 3 in a huddle gabbing off to the side by the appliance avoiding doing anything. When I asked for a firewall router—the girl says “uhm yeah I THINK we sell those somewhere here” Skip this place. Order from Amazon I bought what I needed and left after another 10 minute wait because they had 1 actual and what seemed like 1 in and out temporary cashier

Excellent experience. I placed an online order for pickup of a new Mac Book Air. Due to some other large purchases, my card was locked until i could speak to my bank and authorize it. This caused an issue on the back-end for Best Buy and my pickup wasn't authorized. I was on my way to work and had a tight time crunch to pick up the item. Despite being very busy, Deven went above and beyond, helping me to get everything sorted and spoke to his people at corporate to get the payment processed. Thanks to him, I was able to pick up my item and still make it to work on time. Whatever y'all are paying him, it isn't enough!

Absolutely the worst experience at this Best Buy. My mother- in-law ordered a microwave online and received the confirmation for curbside pickup. When it was ready, she went to pick it up and it was not ready. They didn't even have it in stock. A token effort was made on their part, to locate another store and supposedly the location off of 635/Midway had them. She traveled to that location and their online inventory count was vastly incorrect as well. That location took the time to try to make things right. The whole endeavor has left a soured my opinion of Best Buy.

I went here to pick up a Limited Edition PlayStation 5, but the one they gave me had a damaged box sleeve. I didn't want to return it because that felt like an unreasonable parameter, and the contents inside work perfectly fine, but it still shakes my faith in them knowing such an expensive and valuable product could be neglected like that. After a phone call, I now realize I could have returned & exchanged it, but now it's too late because they're sold out, and I understand that part is more of a "me" problem, but I still feel obligated to publicly vent about it!!

They need to have professional associate and polite mangers. However, I had return was purchased day ago I told him it’s not working. I need to exchange it, but they refuse and shows frustration from their side and called managers names Carlos and this guy was not polite at any level He told me I need to do more research before buying and hit the table and walked away. First, I’m gonna cancel my Total account membership and never buy from this store or best buy again. I have Costco membership they have deal that cheaper and better customer service.

store is degraded since they cut their staff after pandemic. they let go seasoned knowledgeable productive staff because they had been there too long and were making a decent wage to hire dimwit youngsters that just process internet orders and know nothing about product lines. I went in to buy a $4000 television and the floor people had to look up the specs and I had to tell them how the new technology worked. Different from last time in 2019 when I bought my last $5000 Tv from them. Fail. will look elsewhere from now on. sad

The problem with this place is their employees don't want to work on the excuse of construction. We went to grab an open box tv that it showed in this store and they just simply said they didn't have without checking, so we order online, and they were forced then to serve and picked up and bring the TV to the parking where we were waiting. I will give them 3 starts just because is Best Buy and we are customer for many years plus credit card holders, otherwise will get only 1 start. Not recommend this location.

Worst experience ever. Will not buy anything from Best Buy again. Purchased a washer just for their installation service, they deliver it the day they scheduled but didn’t install for a week, contacting with them, however associates pushes it one to another, long waiting on the phone …

Worst ever experience with this store . While purchase it was confirmed to pick from the store and amount already paid through online day before . It’s surprising that item is no more and given to someone. I was waited almost 1 Hr to deal this to store manager. But he is not available. My 3 hours of valuable time n money wasted because of irresponsibility of store team. Bestbuy have minimum curtesy to inform customer about unavailability at lest either email or message.

We had the pleasure of visiting Best Buy and had a pleasant experience. As we were driving up to the building we noticed a few handicapped parking spaces close to the door. As we were walking around the inside of the building there was remodeling going on however we did not notice any slip or trip hazards. Customer service was pretty good and the prices of the new laptop we purchased was very reasonable. "Our Purpose Is Your Blessing"

This store doesn't give a damn thing if you have a fraud transaction even though the amount is >$500. They don't care if you lost your money, they can't help with you anything other than telling me to get out of the store. Don't buy from this company not from this store such useless management and store associates. They were even talking rudely even if I had a fraudulent money transaction. They just won't help you

As a man who enjoys the splindos of modern technologies and not a miniature man or a medium man but a large man with an insatiable taste for the finer things in life. My credibility is renown among peer groups and critics alike. The honor this best buy has bestowed upon me by allowing entry into its world of credit has humbled me to that of just in but lernedness of how much more I need nay want to enjoy.

Definitely avoid this location it’s under renovations but that’s not the bad part. Dealt with a very condescending lady at check out/customer service. Her priority is to make you feel miserable with her. Her attitude made me question why she doesn’t work somewhere else. Please put her in overnight stocking, her power trip is getting in the way of decent customer service skills.

I bought a Samsung 24" monitor that was shipped to my house via FedEx(never again), it arrived dead. I took it back to Park Lane annnd they were out. Monday I went back to get the new monitor. The Customer Service guy Josh was GREAT. Within 5 minutes we had the new monitor plugged in and tested as well as paperwork complete. It is beautiful. Thanks, Josh.

Went in to buy iPhone 14. Was told to wait. Waited 40 minutes. Just to be told they are going to close soon. and we may not be able to activate the phone. They could of said that when we walked in without a problem we would of gladly went else where instead of waiting 45 minutes for nothing. Will not be coming back! Communication is key !

My buddy and I stopped in the store to look for a Surface laptop and had the pleasure of having Giselle as our salesperson. Giselle was very knowledgeable and professional the entire time. This store is one of the best I have been to thus far in the Dallas Metro Area. Good selection of products and a capable team. Will be my go to store.

Had to wait about 5-10 minutes in line as the only person waiting for a mobile pickup. I was just about to grab any associate, the four or five that were just kind of standing around the checkout area and then was asked if I had been helped yet, took a lot of control not to scoff. So yeah, code one to the front please?

Used online order. Contacted 2 hours later, it was ready for pickup arrived and checked in. Waited for an hour, only to be told system was glitches, and I needed to get in line to have my order brought out. Here's the line, and then it starts to drizzle ☹ Product purchased works perfect, or it would get less stars.

Do not shop here. Had an issue called about it to customer support because it is impossible to get anyone actually at the store. I was told someone would reach out in 24-48 hrs. Still nothing. Bad customer service. No wonder why this company is struggling so badly and closing so many locations. Going elsewhere.

AFTER having to ask 5 ACTUAL Best Buy Employees to simply get a external hard drive , Nathan who works for a different company in the store helped me and was very professional and quick. That is ridiculous. Nathan is solid. He gets the 5/5 google review Not anyone else in the actual employees of the store.

Horrible, had to get help from an assistant manager to locate a adapter.The associate that helped at first was rude and condescending when i asked questions about our projector system. This store used to have great customer service, but now it's going downhill fast. My first and last going to this store.

Its a moderate store on north central expressway. When I went there, it was under renovation. Few items were not preset, also power was not there to try out few item. Also there were many items out of stock from the shelf. Electronics shopping experience did not meet my expectations at this place.

A super location, and usually the premier place to shop for electonics, but they are in the midst of a remodel, so I have to look forward to that being done in a few weeks. Great team of Geeks are holding down the fort! I got all my stuff done quickly and smoothly last week, #anyway!

Gerardo at this Best Buy is amazing! We were mistakenly looking for a base station for one of the newer Arlo systems and if it weren’t for Gerardo, we would be looking forever! Because the base stations dont really exist anymore and have been done away with. Thank you, Gerardo!

Best Buy is my go-to destination for all my electronics needs. Their extensive product selection, knowledgeable staff, and competitive pricing make it a top-notch retailer. Whether I'm shopping online or in-store, Best Buy consistently provides an exceptional experience.

I do not know who is running this store but to have such a rude and condescending lady at the front lane named Phina is a big red flag for a business as big as Best Buy. I will be talking to whoever is needed to make sure that my experience is the last one of its kind.

I don't know if his name is Earl or Aaron, but he was the tall Black guy in TVs. Excellent customer service. The two Hispanic men acted like I didn't exist but went to work immediately when a whyte man showed up. They won't last long as racist in this part of Dallas.

On a few different visits I've seen management just leave cashiers and other blue shirts to flounder while they sit in the back office. I know this because I've asked what is going on. Long checkouts, or no help with the tech. Management is terrible every visit.

Their inventory dies not match the items in store. Went to 4 different best buys looking for a camera lens. Their inventory list showed that they had it in stock, but neither of them had it. Also, it took forever to get some help in the camera department.

Stopped by the store and I was leaving Dallas. The store is under construction and there were no public restrooms. However, several associates were so helpful in guiding me to the product I needed. Customer service above everything! Much appreciated!!!

I brought my daughter in to buy a PC. We were having trouble getting help until Braeden approached us. He was fantastic! Very knowledgeable and helpful. We ended up getting a desktop and monitor. Will definitely ask for him when we come back!

This is the second time I buy something from them and something is missing from inside the product I buy, am I happy with this? No, do I think you guys could do better at reviewing returned items before selling them back to customers? Yes .

Awesome ended up with a TV that I've been looking for for a long time I mean almost a year. Found it in the open box section and ended up with extra discounts by just applying for the card. Everybody was very knowledgeable and very helpful.

Reggie and Austin were awesome to shop with! They helped ensure we were well-informed and made the most out of our purchase (great open box deal). My husband and I really appreciate both of their friendliness and top-notch customer service!

They have improved their customer service a lot. Thank you. Kudos to your savvy employees, not the geeks, the regular Joes and Janes that work there. The store it's small, parking it's tight, bathroom could be better maintained. Great

Nice store friendly staff! I went in to see if my account would have a copy of a receipt for a fridge i got a year ago and i lost it unfortunately the only keep receipt for 6 months but very helpful staff! Lots of parking space

Excellent service experience with Stephanie the Manager who was off duty & still helped me; as well as Aaron who showed me Firestick TV on sale which was a better deal than just buying the Firestick alone. Great experience!

Went to pick up an online purchase. Process is extremely efficient and convenient. Just park, walk up to drop boxes (lockers) located outside the store, scan a QR code received and locker opens. Thanks Best Buy...!!!

The sales person was not a good listener. I asked for a 6ft HDMI cable, he sold me a 4ft one which I had to return. I was so annoyed that I just went to Walmart and got a less expensive one that I picked out myself.

Mike in mobile/wireless was great and very helpful , courteous and demonstrates great customer service. Will definitely return cause he indeed was helpful on my purchase today …

Best Buy was great!! Return procedures were awesome! Unfortunately, the item I purchased, they couldn't do a price match . That's the only reason why Igaveita 4 Star. But other than that, they were great! …

It was like any other Best Buy store. Renovations were going on so the store was kind of little unorganized. I was there to search for a laptop and I did find some good choices that are hard to find.

They are undergoing a remodel, so it's not very pretty at the moment. Staff didn't talk to me at all until I checked out. I have had good experiences here before though, so 3 stars it is.

Purchased laptop and no.idea what to.purchase, Josh was patient, considerate., knowledgeable and walked me through entire purchase, thank you Josh and Best Buy you have a great employee

I probably won't be back everyone seemed like the was pretending to be working but standing around doing nothing. I had to go get some help when people was standing right near me.

The store boasts an extensive range of items, and the staff is exceptionally friendly and professional. You can rest assured that you will find exactly what you're looking for.

Great experience, staff was really helpful in assisting me to get my television inside of my car. Would recommend to anyone. Also great location off of central expressway.

I couldn't find the item I was looking for even it said it was there on the app. But still the people were really helpful. They went above and beyond to find it.

Was in a HURRY called to see if products were available; subsequently requested curbside pickup. Went off without a hitch. Job well done Best Buy. …

The store is under remodel construction so things are super difficult to locate. However, the staff were well informed and did a good job helping me out.

Awesome experience. I haven't shop at Best Buy in forever and see myself shopping there more often in the future. They really know their stuff.

Very good, they always have the best technology products at retail prices and the pick up service is really good and the people helpful

Online order was fast, and it was ready for pickup the same day as advertised...I'll see if this geek squad is as advertised...

Customer service sucks, I wanted to talk to a representative in the store and kept being transferred to their 800 number.

This store was great. John B over in electronics/tvs was so helpful. I will be back to get my second tv! Thanks John

Everyone was very friendly, they were pretty busy but even so the employee I talked to was patient and helpful.

One the best best buys. People tend to know their stuff. Helpful staff. Pretty quick in rush hours as well.

I was very satisfied with the knowledge and information from my sales rep.

First time I saw a tv that costs $47.000 dollars! Samsung 8k 98”