When you go to buy something, the service is good, but the after-sales service leaves a lot to be desired. We bought a pair of rings, they didn't have our size in stock, we had to wait for them to arrive and the seller said it would take 5 days and that he would let us know when they arrived. 10 days passed and I sent a message and the rings were there, but no one had told me. Mine was too big, I had to order a smaller one. The seller said that I would have to take it anyway even though it didn't fit, and then request an exchange. I called after 10 days to see if it had arrived, they had forgotten to order. They placed the order, I went to pick it up and it was still a little loose. What is the solution? I have to take the ring again and they don't respond to my messages about exchanging it. A store of this level, faltering on simple things in a cheap jewel doesn't make sense, especially with several employees to serve and resolve these things. I do not recommend!

Compramos alianças de casamento ( de ouro e a minha com cristais junto). Meu esposo me presenteou com broncos de ouro,eu o presenteei com um Belo relógio da Oriente. Por fim ele me deu de presente uma corrente linda de ouro com um coração lindo! A corrente soltou um elo enquanto estávamos viajando de lua de mel,chegamos depois de 5 dias que tinha expirado a garantia,eles não puderam fazer uma exceção ( mesmo nós sendo clientes fiéis). Tivemos que pagar o conserto. Nos perderam como clientes!

Ganhei uma pulseira de aniversário e infelizmente quebrou o fecho. Duas vezes no mesmo lugar. Como quebrou fora do prazo da troca. Tive que pagar o conserto. O que não me deixou nada satisfeita. Mesmo assim paguei e então da segunda vez, mesmo estando fora do prazo consegui a troca. Mas o que quero nesse momento é parabenizar o atendimento das vendedoras e da gerente da loja da XV pela paciência e presteza em me atender e solucionar o problema. Voltarei sempre. Obrigada

O shopping mueller fecha às 22:00 horas no sábado então as lojas também! Sábado às 21:25 fomos buscar nossas alianças e adivinhem? Todas as lojas aberta menos a BigBen … uma moça até apareceu na porta mas disse que não poderia abrir, muito descaso! Se tem horário então deveriam cumprir … ou por uma ressalva que a loja em si não fecha no horário que é pra fechar!

I do not recommend the Mueller mall store! If you don't arrive covered in gold, the sellers take a while to answer, when do they come to answer you! I bought a necklace (they say the warranty is one year) the chain broke and I took it within the deadline for exchange and they said it's not under warranty! Terrible attendance !!!

I was at the jewelry store to review a repair on a gold bracelet that I bought in December/18. I spoke to the manager who stayed the entire time she attended to me saying that the piece was very delicate, implying that my husband was rude to wear the piece. I hated the service. I don't recommend anyone go through this.

Service leaves a lot to be desired, whispers between employee and manager while pointing at the customer. The last product I bought is also not of good quality, the finish is bad and the earring head had to be bought again for a value that corresponds to a third of the total value because the original one was loose.

NÃO COMPREM JOIAS AQUI! Você paga um valor mais caro por uma qualidade duvidosa! Só tem nome essa loja. A qualidade das joias caiu muito. Comprei um colar para minha namorada que quebrou com menos de um ano de uso. Recebi informações de que isso é bem recorrente! Não recomendo de jeito nenhum.

I bought a ring for my fiancée, the stone fell out in less than a month, they didn't give a guarantee. I was an old customer. Terrible service, poor quality of products. I will never step foot in this store again. I do not recommend.

Chegamos as 21:34 ja estavam de portas trancadas e não fui atendido. E só fomos porque puxamos aqui pelo google que fica aberto até as 22h Ou o google está errado, por favor corrijam. Ou as vendedoras ja estavam com a meta batida !

Ótima loja para comprar jóias e presentes, atendimento maravilhoso, William nos atendeu super bem, bem detalhista entendeu o que estávamos procurando! Voltarei sempre!

I went to Muller's and was disappointed with the service. So I looked for XV near Boca, and I got good service there. The stars are for the service at the XV store.

Variety of jewelry, watches, chains, rings, earrings, bracelets and gold, with great prices and excellent service. Payment terms can meet all customer needs.

We were well taken care of. They have several yellow gold jewelry. They sin a little in white gold.

I liked it, very good and detailed service, affordable payment plans and very well explained

Great service. Always helping us when needed. And always offering affordable accessories.

Amo de paixão as funcionárias são extremamente atenciosas e nos tratam muito bem …

A consultora de vendas Cris, foi muito atenciosa, superou minhas expectativas.

Traditional jewelry store in Curitiba! Fine stuff and reasonable price!

I really like the service and jewelry offered by the store.