Having tried quite a few bike shops in Bristol for repairs, servicing etc this is my most trusted and go to shop. First off the work they do has always been as good as anywhere else, in fact I've been unhappy with what's been done in some of the other places. The major advantage over other shops is the price which is better on two counts - the labour here is about half the cost of some of the more aesthetically pleasing places, and also if your bike is used primarily for commuting then they have components that are both compatible and don't cost the earth. For example I ride a 90s steel frame racer with gear levers on the down tube - I needed some replacement shifters and they have a set in the back which they sold me for a fiver. I needed a new wheel and they had a rear wheel which was ~£30 and only charged me a tenner to change the freehub, cassette, tyre and tube across - some shops will charge you more than that to change an inner tube. Also good about this place is that on weekdays you can walk in in the morning and they can usually fit your bike in and fix it the same day, if not they can do it the next. I once called Mud Dock about getting some work done and they were trying to schedule me in for 2 weeks later which isn't much good for a commuter. Only drawback is that if I was buying a new bike from there the shop is so small and packed with bikes that it would be difficult to browse their stock.

Took my bike in for a brake service, when I came to pick it up they told me that they'd needed to re-align the rear axle, which was £45 extra. I feel that they could have called me to check that I was happy to pay, but if it needed to be done, fair enough. I cycled it home, and when I engaged the brakes the first time... they fell off my bike. Luckily it was in my drive, and not in the road. I understand that mistakes happen, and I dropped it in again and they were able to fix it, but it could've easily caused an accident, and I feel that it was pretty unprofessional. This was around Christmas, so I wasn't cycling very much at all. When I did start cycling again I realised pretty quickly that the rear axle was completely buggered. I tried to get in contact with the Bike Workshop, but after a few days and unanswered calls, I had to go elsewhere. They'd massively over-tightened the rear axle, causing it to shatter. So all in all, they charged me 4 times the price for a brake service, which they effed up, and as a bonus wrecked my rear axle. Completely unprofessional.

I use this shop very regularly and always appreciate their advice and help in getting you what you need for the right price (they won't push you into buying something fancy just to make a few quid). Why I am minded to review though is that I recently took my bike in because I had a problem with the gear shifter. They told me the replacement part would be £75 (plus labour) and ordered one in for me. When I went to collect my bike, the lady told me that when she took apart the shifter, she managed to fix it, so only charged me the labour. I had gone into the shop fully intending to spend that money (and happy to as I had caused the fault with the shifter myself), and could have left the shop none the wiser, but instead I left with a big smile on my face. Cheers guys - keep going the extra mile!

Disappointing. Different prices for the same product depending on who serves you. Not very warm to customers and an arrogant edge to the whole experience. It's about customer service, not making everyone feel like an idiot because they don't work with bikes all day. With a little consistency (set prices) and thought put into your front of shop, customer facing business - you should see a rise in repeat trade. As it stands, I'll be giving you a wide birth for the near future and would advise others to do the same. Another reason for writing this review is after speaking to friends about the shop it was apparent they had had similar, if not worse experiences.

After test riding a 2nd-hand bike I agreed a price and left my number, and was told to expect a call the next day when the final repairs were completed. The next day I didn't receive a call, so went back to the shop near closing time to see when the repairs would be done. Whilst queuing to enter the shop, I saw another customer buy the bike I had agreed to pay for. I am frustrated that even after agreeing a price I was not called back and that the bike was gone within 24 hours. This was the first time I had been to this shop, and this experience has completely put me off going back in the future.

I found the member of staff who served me was a little arrogant and not very warm/friendly. I asked if they sold chains and the guy fetched one for me. It was a quality chain and quite expensive so I asked if they sold any others, it turned out they did sell cheaper ones but instead of giving me the choice he tried to sell me the more expensive one. He also tried to sell me an over priced tool that I wouldn't have necessarily needed. Shame, because the shop used to be great years ago, I won't be returning unless i'm desperate.

Very knowledgeable and helpful staff, and didn't insist on me booking the bike in for repairs - after a bit of a chat it turned out i could probably do it myself, and was sold a very reasonably priced second hand part to do it with. I imagine had i taken it to one of the larger chain stores they'd have got me to book it in, put a brand new part on and charged me an arm and a leg for it + labour. I've used this shop a few times in the past and would highly recommend it.

A knowledgeable and trustworthy bike shop - one of a handful of shops in Bristol that have a deep understanding of bikes and a nice way about them. I've been using the Bike Workshop for years and find them consistently helpful. Prices are fair for what is a skilled job. I've used them for wheel building, fork servicing (sent away to a specialist) and various other mechanical jobs where specialist tools and knowledge are needed. They've always got the job done.

I came to the shop with a strict budget and looking for a commuter bike that could also cut it as a casual road bike. From start to finish the staff were excellent, knowledgeable and built me a bike from a mix old and new parts. I ultimately ended up with a bike far beyond my means, during a time when parts are extremely hard to come by. The people here know their stuff and if you give them the room, they will make you something special.

Got to give a five star rating for this place after I went in saying my bike (bought elsewhere) was too big for me. Was thinking of spending £370 on a new bike but was persuaded to try a new stem for my handlebars first; it transformed my experience of my bike and, secondhand, cost less than £10. These guys really rate customer service and getting it right above just making a sale. No wonder the place is full of happy customers.

Have been coming to Bike Workshop for several years - find them one of the friendliest and most helpful places in Bristol. They do good reliable services, and incredibly good value (including recycling parts when other places will charge you top dollar for brand new), and are a friendly and approachable bunch. I'm not a hipster cyclist, and they just help you keep your bike on the road and well looked after. Recommend.

I brought my bike here to change casette, chain, brake pads, adjust gears and lubricate and tight the bottom bracket (cause I was feeling a kind of pulse on the pedals). They not only changed the parts but cleaned all the old grease and put a new one, so all the sistem was nice and clean. Also they did the work very fast (I think next day the had it finished) and for a sensible price. Now my old bike feels like new.

Having just moved to Bristol I spent three days exploring almost every bike shop I could track down. I ended up getting a new hybrid after years of cycling second hand bangers and couldn't be more happy with it. The Bike Workshop offers very friendly and informed service with great products at a reasonable price (this can also be said for The Bristol Bike Project and Jakes Bikes) This place comes highly recommended.

Fantastic local bike shop, highly recommend. Great after-sales care too. I took my old commuter road bike in, which needed a lot of work. We talked through options, from replacing all the broken parts to buying a new bike. Their focus was on re-use and sustainability, even at the expense of losing a new bike sale. In the end we converted my bike to a single-speed, which is working perfectly. Thanks!

It's a proper bike shop. No-nonsense, just great advice, great service and really honest prices. I went in there after my back wheel totally buckled after riding around with a broken spoke, they fitted a new wheel and also replaced the brake pads (which I had also asked for) for just £50 right there and then. I really couldn't recommend this place more.

Amazing.. Been hunting for a weird sized replacement bolt for a seat post for two weeks in every bike shop in Bristol. The guy identified it before it left my hand and found a replacement in seconds. It was like stepping into a wand shops Saved me £20 for a new post Know where I I will be going when I need my bike serviced These guys know their stuff

Brilliant service as usual lady who served me today was super helpful,was after a tool I needed pretty urgent to remove a bottom bracket every shop around wasn’t interested in helping but the lady in bike workshop sold me a spare from there tools and only charged me 2quid! Great service great price will use again for sure super helpful

On a trip from John O'Groats to Land's End. Bike broke down so bought one from them. Staff were very helpful but whoever had set the bike up had done a shoddy job. Unfortunately it lasted only 30 miles during which the bottom bracket developed huge play in it and then 10 more miles and the pedal crank fell off. Caveat Emptor !

I brought my bike here a few times and I found the service to be honest and straightforward. When I needed to replace a wheel, they had a variety of options and prices, and I got to choose the right one for me. It's not cheap but reasonably priced and much more helpful than anywhere else I've found in Bristol.

The guys at the Bike Workshop are absolutely brilliant, super friendly and really know their stuff. Prices are very competitive and over my several visits work is carried out both quickly and to a great standard. I'll never go anywhere else for bike maintenance - undoubtedly the best in Bristol!

Popped my bike in for service, pointed out clearly what the problems were, they did another £60 pounds of work without consulting me and replaced parts that did not require replacing, some of my original issues not being resolved. On the upside the work they did do was of a high quality.

Fantastic and very knowledgable bike shop - I'd always trust their experience and opinions here rather than the bigger chains. They also have an Aladdin's cave of older / recycled parts that are great for restoring or building up an older frame. Long may this type of shop prosper...

Great bike shop, really good selection of cool vintage road bikes. Owner is a super nice guy very happy to chat about all the history of all the different stuff. Bought an old Raleigh in good condition and a year on its still riding nicely without needing any major maintenance

Managed to sort me a new wheel in the 20 minutes before they closed after I came off and buckled mine. Lovely people, and super helpful. Plus, it helps that they actually stock bike parts, unlike the local chain stores that seemingly don't stock things like wheels or tyres.

Had to wait 15 minutes whilst the manager was on the phone when I arrived, then kept having to ring back to ask about my bike. Mechanic was standoffish and impolite - also didn't bother mentioning that he had put in parts that didn't match other parts of the bike. Avoid.

Complete ripoff, beware!!!! I had my bike serviced 2-3 months ago, I was was told that there was absolutely nothing wrong with it as it was hardly used, yet I was charged £60 to have it checked and the bike came back dirty just as it was, the worst experience ever!!!!

Amazing workshop! I was kind of desperate searching for a decent 2nd hand bike, and a friend told me about this shop, and then found what I was looking for! Staff was very kind tuning up my new bike doing the last details. So I definitely recommend them! Thanks guys!

DO NOT GO TO THIS PLACE. they gave ma a quote of £80 full service including rims, chains, cassets ETC but when going to the shop they said it will be £250. When pressing to see why each person wanted to increase the price going as high as £300 FOR A BASIC SERVICE.

Great place to buy parts - take your bike along and they'll point you in the right direction if you don't know what you need. Sometimes have cheaper used parts. Very friendly. Had some work done by them and it was a bit mixed (derailleur wasn't indexed properly).

An exceedingly helpful place. Each time I've been in for a repair, it has been completed to a good standard in quick time and at a very reasonable price. They are flexible and accommodating. Thanks for helping keep this cyclist on the road and out of the car.

Tom went above and beyond to source a derailleur hanger for an obscure Ukrainian bike. That means a Ukrainian refugee family living in Bristol are now mobile and very grateful. Small piece of kit but vital and without it a nice bike would be junk !

Such a friendly and helpful bike shop where you are not judged for not knowing everything about bikes. My wheel came off and I couldn’t figure out how to get it back on; Henry quickly repaired it for me for free so I could get on to work :)

Needed a seat post urgently, no other bike shops in the area were helpful at all, the guy in this place however, gave me all the help I needed and was also very friendly and went out of his way to make sure I was happy, . …

I came to the shop for a minor service to replace a bike chain and tuning gears on my road bike. I found them very reasonable, explained the problem, didn't do unnecessary extra work and all at a good price. Would recommend.

Excellent shop. Simple repair needed to bike. Basket required fixing firmly. I was able to discuss the options and then decide which would suit best. Helpful advice and the modification was ideal and good value.

Brilliant Service and friendly staff. Dropped in on the off chance for a wheel true on the day ! Very accommodating and did the job in 2 hours. Old school service... Much appreciated guys …

Excellent helpful staff. Reasonably priced and they even lent me bicycle since I commute to work and they had a wait of a few days for parts. Been going there for years. Highly recommended

The staff are arogant and over charge, Give you one price for th part but when its fitted th priced is doubled, they made a pigs ear of fitting a chain set and chain Avoid this shop !!

Generally excellent. Always seem busy and different staff offer a ‘range of opinions’ on stuff but I find myself going back time after time. Usually excellent value and well informed.

Very poor service got told one price then all of a sudden it’s a different price also left bike very dirty (seat post is white , now black ) thanks but no thanks

On their advice bought a (pricey) bike pump from them. Used it a few times and the thread inside tore so couldn't attach it to the tyre valve any more. Useless.

Friendly, knowledgeable and good value. The chaps replaced rear wheel on my folding bike in Nov 2014 and did a great job and turned it around very quickly.

Old school bike shop with knowledgeable and friendly staff, lots of spares and parts for all manner of bikes, fair prices and quick turnaround …

Helpful and friendly staff who took the time to discuss all the parts of my bike with me and offer all sorts of advice. Feels like a 'proper' bike shop

Amazing service here, lovely people. Came in close to closing time and they were super helpful, knowledgeable and did a great fix for me. Thank you!

These gents were brilliant. My bike is super old, and they were encouraging and supportive of my desire to keep her going. Went above and beyond.

Had my bikes serviced at several places over the years. These guys are the best. Most Professional and also the least expensive bike service

Couldn’t recommend more. Only bike shop you should go in Bristol. They know their stuff, they don’t try to oversell you, they are friendly.

Asked to fix my front derailleur and managed to fit the repair in very promptly. Offered plenty of know-how and very competitively priced!

Feet up on their phones, dismissive of business and even if agreed on a price they'll ring you later and double it. Avoid like the plague.

The staff here were very sound and helpful on the occasion in which I visited. They all seem passionate about all things bike related.

I experienced the sort of friendly welcome that I’m sad to say is missing from most bike shops I visit. Good prices, great service.

A friend recommended that I should come here to fix my bike, hands down the best advice he gave me. Great service and great advice.

Really helpful and kind. Got me exactly what I needed and gave me a great deal without me having to try and ask. Will be returning.

Brilliant service at a very reasonable price. Thank you for sorting out my bike and providing a great local bike shop service.

Great guy, immediately helpful with my damaged tyre. No-nonsense, just great advice, great service and really honest prices."

Dropped rear MTB wheel in for a service and it was ready within the hour. Great result and good customer service. Thank you.

Very reliable and consistent service, extremely knowledgeable staff who will tackle any problem! Very competitive prices.

They are quite arrogant. If you don't want or know how to deal with people's legitimate questions, just do another job.

Super duper bunch who were able to sort my little emergency on short notice and save my cycling holiday. Top marks.

So speedy and helpful, and explained everything to me clearly with no judgement about my lack of bike knowledge!

Awesome shop excellent customer service they went out there way too make sure i had the right bike for me !

Very good customer service very helpful very good advice straight to the point would definitely recommend

Great service rebuilt a wheel for me on one day, no one else in Bristol could respond that fast

Great service, extremely helpful staff and great bikes in-store, throughly recommended

Great owner, v.knowledgeable and won't try to sell you things you don't need.

Highly recommend- great customer service, knowledgeable and quick turnaround

Really friendly staff and super quick turnaround. Definitely will return!

Lovely little independent store with friendly staff, highly recommend!

Quite expensive, but did a wonderful job. I would highly recommend.

Sorted my emergency flat tyre in half an hour, very greatful!

Good people solid level of knowledge highly recommended

Always knowledgeable and helpful service. Recommended.

Staff are all fantastic and super friendly!

Amazingly knowledgeable old skool bike shop

Cheers for sorting my puncture same day!

Down to earth friendly service nice guys

Poor service doing basic piece of work.

Helpful with a replacement cleat screw.

Bristol's best bike shop. No contest.

Knoledgeable , honest and friendly.

Super helpful and knowledgable.

Best bike shop in bristol!

Always above and beyond

Great service!

Expert service

Good service