I don’t recommend dealing with them. Bad experience with staff. Incredibly disappointed with my experience at Birchwood Nissan, especially my dealings with an extremely hostile salesman (Colton Stewart), including a poor experience attempting a negotiation which included the sales manager (James). In April 2022 I attempted to test drive the sentra vs the civic with Colton. It all seems fine until I said I was interested in the sentra and wanted to order one. This is where things went sideways and the attitude of the staff came in. Through my organization, I should be able to get a slight discount. I had both the discount form and a car cost Canada dealer invoice price. Stewart took these to James – neither of which would be honoured. The price the dealership was selling the vehicle was MSRP plus $1,000 they wanted to BS items like nitrogen and a block heater. At one point I told Colton I cannot stay here all day to negotiate and he then become angered and accused me of test driving the vehicles too long. I was very annoyed and should have left, but did not. In the end, I negotiated the over priced block heater down to $600. James said the block heater is mandatory. I checked with MB consumer protection and that is a lie. Also, during negotiation, Colton said there are no “friends and family discounts”. Another lie, as I know for a fact Birchwood Honda does have this. I asked Colton how long it usually takes to get it in, he said “about 2 months”. After three months of waiting I cancelled the deal. I told the general manager via email I was not happy with the sales man and sales manager. No reply at all. When I did come in to get my deposit back, Colton thought it would be a good idea to be hostile towards me again by telling me I should not have expected 2 months to get the car though HE TOLD THIS TO ME! He said “I don’t build the cars!” … I have never dealt with such an aggressive, nasty, and immature person. I might have come back to Birchwood, but Colton sealed the deal that now means I will definitely not deal with Birchwood for sales or service. Had James and mgmt. cared to take the time to discuss this with me like rational people, this could have been avoided.

Hello Everyone After put this review the manager of Birchwood Nissan call me to resolve the issue. So Birchwood Nissan Manager his name is James called me and he said to me if you are not happy with this car then trade the car with Birchwood Nissan so I said are you going to pay my all money back and he said I will get what ever market value is so that means I will lost my tax money as well . So I told him thanks for this nice deal but I don't want to waste more money and time with this deal and I don't want do any more deal with you guys. I have very bad experience with Birchwood Nissan Sales person name is Thomas and sales Manager Conour. Whatever they told me all those deals are not on paper. It’s been almost a year and still I have to contact them about my deal. Not satisfied with Nissan Rouge it’s seems like very lower quality parts been used. Door’s plastic thing is keep coming of when we close the door. I bought Nissan rouge 2021 model on March 19th 2021 from Birchwood Nissan Winnipeg. When I was driving back to Brandon same day I found my cruise control sensor is going on and off and it was Saturday so contact them on Monday they said I can go to service centre. When check with Nissan service center Brandon they My car need new sensor and just got fix last month. They also gave me 3 year prepaid maintenance service. According to that service and they gave me brochure of company recommended service list. As per that list for 3 years I don’t have pay for any maintenance. When I went for my first oil change I found that they never gave me that deal. I was calling them every week about that finally they gave me the deal but when I went today for my second service a at Fowler Nissan Brandon they said I will get only oil change and tire rotation for anything else I have to pay $300. When I tried to call them but nobody is answering now about this issue. I also having problems with gear box and Fan and passenger side back door too. Very very poor customer service and I don’t want to give a single star.

I am NEVER-EVER going to have any business with this company. Sorry for late review, but I promised myself to dedicate some of my time to write it. We bought a car from this company and REGRET about it. This company did not treat us fairly and all interactions with seller, supervisor or managers was difficult, painful and without a bit of concern or understanding. We feel as they tried to make us fool. At that time, we moved to Canada recently and were very vulnerable and naive. We came to Birchwood office to buy a car. When we were at contract negotiation process we asked to break down all costs and we asked specifically that we did not want to pay extra hidden fees and even pointed on some parts with numbers. We got answer that extra fees are compulsory and non-negotiable. We paid and were happy campers. 2-3 months after (thanks to CBC news) we found that we did not have to pay this extra hidden fees. I called them and since that time I had ONLY HEADACHE AND ANXIETY when I interacted with them. Whatever excuses and tales they made to disregard my refund request. They asked me for a copy of advertisement which they removed from their website after. I escalated several times up to regional manager and they sang me the same song again and again. After that we felt that it was just a RIP-OFF. I told them that all our conversation will be recorded in the future and after we could reach only their lower. We were so upset that we were ready to go to court even we knew that probably will not get anything back because we didn’t have money for lower unlike of Birchwood. Before court we decided to call and complain to Consumer Protection Office at Government of Manitoba and some News networks. We filed our written complains to Birchwood via Consumer Protection Office. Thanks to God after several months we received full refund. Don’t waist your time and nerves with this company, but if you decide to buy from them be ready that they could play unfair and hard.

**Update, things have been resolved, i still stand by that Daniel in sales is amazing! He has contacted us to ensure our vehicle is still living up to our expectations and to see if there is anything he can do to assist us in making oil change appointments or anything at all. We still love our Rouge and I have no regrets in purchasing this vehicle almost a year later. I am only leaving a 3 star review because I really enjoyed the purchasing experience. We went in and Daniel was amazing. He helped us buy our new vehicle. However after we purchased our vehicle our service has been anything be amazing. We were told by finance we would recieved an emailed copy of our contracts within 3 days of our purchase because he was going on vacation and didnt want us to wait till he was back. However, the Friday came and went and we didnt recieve anything. I chalked it up to him being busy and we would recieve the contact by email when he was back in the office. I didnt know how long his Vacation was so I waited 3 weeks. After still not recieving our contracts I emailed him. I asked for the copy to please be emailed along with CCing others because of some other appointments and emails we were missing. Everything was squared up right away except the contracts. I then emailed 2 other times and still never recieved our contracts. After 3 months of trying to get an answer by email I have left a voice mail. 2 days later and still nothing in any email folder. I have not recommended anyone to go to Birchwoood Nissan or purchase any Nissan for that matter because of this. I have infact made sure to tell everyone I can about the poor service I recieved from the finance department and now that my husband is in the market for a new vehicle we will be returning to GMC for his new one and when I am done with this Nissan I too will be going back to GMC.

We had our Murano in for an oil change today. Everyone in the service department and dealership are always very friendly and polite, and I really appreciate that. However, I dropped it off for 8:45am and I had to get the shuttle to my work because they couldn't guarantee it would be ready for 9:30, which I was expecting anyway, so not a big deal. Rob at the service desk was very helpful and said he would call when it was finished. By 11:30 I still hadn't heard back from him so I called and got his voicemail. I didn't leave a message, but called again at 12:20 and left a message that time. I needed to be picked up by the shuttle at 1:00, so needed to know if my car was ready. I never heard back, but got a ride anyway because I needed to get home. When I arrived, my car was ready but I had never received a phone call to say it was ready. I would've come sooner if I had gotten a call saying it was done. We have two more oil changes to use up at your dealership, and I can guarantee we will not be coming back after that. There is no reason I should have to take up half a day for an oil change. The Chevy dealership close to our home has a Quick Lube service, and Birchwood should seriously think about adding this to their service department. It seems like such a huge ordeal to have a simple oil change done, that the stress of it will be a major deterrent in our buying a Nissan next time. We love our Murano but the hassle isn't worth it. PLEASE HAVE A QUICK LUBE SERVICE !!

I will tell the whole story of what happened. I bought a car in may and the moment i walked in to the moment I bought the car was good great customer service but after buying the car everything changed. When I bought the car there were some of the stone chips and i told them to fix it but they said they will get me a paint pen so that i can fix it by myself and i agreed and now its been 4 months no reply to calls and texts. I don’t want to mention any names here. Moreover, the most important thing i also bought some of the extended warranty and tire rim protections but they were clearly misrepresented no body told me terms and conditions what i have to have how much those will cover nothing at all. Now got flat tire few days ago and got to know about the truth behind the warranties. Don’t trust what they are saying.I recommend to people who are buying please read terms and conditions before signing any terms and conditions and don’t buy until you got everything you need on your car. I never expected this from birchwood. This is my second car from birchwood. All of the reviews you guys read are just after buying the car. No body shares the problems after the purchase has been completed. Thanks.

Birchwood Infiniti Nissan definitely deserves a 5-star rating for their amazing service. The staff there are incredibly professional and knowledgeable, and they really went above and beyond in helping us find the perfect car for our needs. We never felt rushed or pressured to look at other dealerships, which was a refreshing change from our previous experiences. Daniel, Amani, Josh, and the rest of the staff were all super friendly and courteous, and they made the entire car-buying process stress-free and enjoyable. We're absolutely thrilled with our new 2023 Nissan Pathfinder Rock Creek Baja Storm Edition, and we have Birchwood Infiniti Nissan to thank for that! If you're in the market for a new car, we would definitely recommend checking out Birchwood Infiniti Nissan. Their exceptional service really sets them apart from the rest, and we'll definitely be telling all of our friends and family about our great experience there. Overall, we couldn't be happier with our purchase, and we're so grateful to the team at Birchwood Infiniti Nissan for making it happen.

I'm new to Birchwood Nissan as I've recently purchased a 2017 Nissan Titan. I've been here twice now and continue to find the service to be responsive and authentic. In the past I've been a two time customer at Birchwood BMW and I find the service here to be as good if not better. The service staff, particularly Scott Thomas and Alan Yu, are quick to acknowledge your arrival and stand to greet you as if your are important even when they don't yet know you. They even knew my name upon arrival. Scott even went as far as giving me his work cell number so that we can text updates and or questions while the appointment is being done. In short, they value all of their customers and as i waited in the lobby I witnessed tireless efforts to treat everyone as very important quests. It's a pleasure to come here and get some of my work done while I wait. Thankfully there is wifi and warm hospitality while we use our wait time to be productive. If there was a five star concierge of car service, these guys would lead the way! Thank you for your service.

Really disappointed with the service provided today. Left my car at 7:45 this morning. As of 5 pm it wasn’t ready. Had to leave but the car was not washed which was disappointing. Oil change was given at no charge after complaining, which is why the two stars. Appreciated that. The girl working at the counter wasn’t exactly stellar for customer service either. I witnessed her be rude to another customer this morning as well as her attitude towards me after we complained about the slow service. When you are behind in your service and customers are waiting, a simple “I’m sorry” would do wonders. I’m not interested in your excuses. The shuttle was really late both this morning (didn’t appreciate being late for work) and this evening for pick up as well (ended up getting a ride to the dealership instead). The shuttle driver this morning and dispatch person were very nice... All in all not a great experience today. After the fact, we did receive a call from the manager and were satisfied with his response to this issue.

Contacted Birchwood Nissan regarding my wife's 2019 Nissan Kicks which she had brought there for repair. After leaving the car for several days without a response (after being told it would be looked at the next morning), we were finally told the battery was fried and it needed a new one. A day later they called back and said actually it was the alternator and that the warranty was up by 2 weeks. They refused to cover it or help in anyway at all. On top of this, they want to charge $2,200 to change the battery and alternator. The service rep that I spoke to (Aric) was very unhelpful and somewhat rude on the phone. I would not take anything to Birchwood Nissan for service or repairs. $2,200 for a new battery and alternator is highway robbery. I am still waiting for a follow up call from a Manager. I will update this review when that happens. After reading many reviews I don't think a solution will be reached or a manger will even contact me. If I could give 0 stars I would.

I am a first time car buyer and was debating whether to get a used or new car. Was pleasantly surprised to see Birchwood Nissan having new cars available even at MSRP in today's market, so it was a no brainer to me - I pre-purchased a 2023 Versa S and it arrived on time! Evan was patient, kind, and diligent which was far from what I was expecting in a car salesman, and that extends to the rest of the team as well (incl. Kevin, Amani, and Mark). There were some issues that I had after the sale, but Evan and Amani were very responsive and understanding, and made sure to resolve my concerns within 1 day. I especially appreciated how Evan went above and beyond on the delivery day, including brewing tea for me and carrying my bike from where I'd locked it all the way to the car, so I could easily fold it up and place it in the trunk (and not forget about it either). Would highly recommend West Coast Nissan to anyone looking for a great deal on a new car.

I'm sure that all Nissan dealerships have top-notch professional and licensed mechanics, but customers don't usually interact with the mechanic who works on their car. Service team makes all the difference. The service team at Brichwood Nissan and especially Aric D. made my experience extremely positive. The communication was timely and easy. Aric clearly explained what needs to be done and what options I have (what is urgent and what can be done later). Everyone knows that dealerships make their profits mostly from the service work. Nevertheless, Aric didn't try to "sell" me any tests or service work. I got an experience of working with friendly, honest, and knowledgeable professional who understands my needs. Plus, unlike other Nissan dealerships, Brirchwood Nissan offered me an Uber ride to and from work, which saved me cost and trouble of renting a car or paying for a taxi ride. I'm impressed. Definitely will come back again.

Wish I could leave less than a 1 star. I'm still waiting for my vehicle to be done. I'm very frustrated! I called to ask for a ride back/shuttle. I'm still waiting. I had an appointment at 0845 this morning to get my winter tires put on. The lady convinced me to get my oil changed as well. And told me it would take a few hours... again, at 0845 this morning. How does it take all day to put on 4 tires (on rims) and do an oil change? I'm really regretting bringing my SUV there, And honestly buying it from there. Seems like they don't care about people's time at all. I’ve dealt with other dealerships in the past that are efficient, communicate and prioritize their customers with appointments and who have bought from their dealership. Super disappointed. My entire day off was wasted for what should have been 2 hours of work, max.

My daughter had purchased a Nissan Rogue in 2020 and I looked into a Rogue for myself this year when it came time to purchase a new vehicle based on her recommendation. I test drove 5 other SUVs and the Rogue soared above the rest. The staff at Birchwood Nissan from the time you walk in the door, to the sales process (shout out to Dan Johnson who handled both of our sales), then to the finance team and finally when you pick up your vehicle, were AMAZING! These folks go out of their way to make you feel appreciated and that they value your business. The time it took to finalize my sale was fast and efficient and the team went above and beyond to ensure I got the exact vehicle I went in to get. I am loving my new vehicle and highly recommend this dealership to anyone looking at purchasing anything on the Nissan line.

Our 8am appointment started poorly because no one greeted us. We stood around for 3-4 minutes while 7 or 8 staff members chatted then we were acknowledged. We were quoted as 1.5 - 2 hours. Our vehicle was taken in at 8:53am. We were consistently updated through text about the car. Twice they asked to do more than was planned for an additional fee. We declined. We were told it was going to be cleaned next in line. 36 minutes later we were told it was next in line and we could pass on the wash if we wanted to. We waited over 2 hours by that point so we waited to get it washed. Our vehicle was ready at 10:48am. 2 hours and 48 minutes after dropping it off. They should not have taken the appointment at 8 since they couldn’t started it until 9. Seems our time is not valuable to them.

A wonderful experience was all the help I got from the team here. A very satisfied and helpful experience. I highly recommend Evan and Amani(she was so awesome) for anyone who is interested in buying a car. I bought a 2023 Rogue from Him a few days ago. He carefully listened to our need ( unlike other car salespeople who talk more) and helped us to find exactly what we were looking for. Most of all, I was very impressed by his sincere attitude for customer. When I needed to pick up a new car, I didn't have any means of transportation to get there but Evan gave me a ride although it was his off day. I really appreciated it. Evan, you are a such a amazing salesperson! I can say with confidence that we are more than satisfied with the car, service and all the process here

I contacted Birchwood Nissan because my husband and I were looking to trade in our car and getting a new one. We immediately were helped by Marlon, who got us in that evening to show us the car my husband was interested in seeing. We were able to test drive the car, and fell in love with it! Marlon answered all of our questions, got our car own appraised that night for a trade in, and even stayed late so we could put down a deposit with Kevin. We went in Thursday, and Josh helped us understand all the new features before we drove our new car off of the lot. Kevin also set us up with the financing and a great warrantee package. We really appreciate the great service and all of the help Marlon, Josh, and the Kevin gave us to get us set up with our new car. We love it!!

We had a very negative experience at Birchwood Nissan. We brought our vehicle in to change to our winter tires on rims. More than 7 hours later, they still hadn’t even started it. As a result, my wife missed a work meeting and my kids were late for an activity. When we finally got the vehicle back, the tire sensor wasn’t working. In addition, they had offered to wash our vehicle, but it was still dirty when they returned it to us. We have had many problems at this service centre. It always seems to be disorganized and chaotic. It’s very frustrating because we pay a lot of money and waste a lot of time on poor customer service. We had been accustomed to excellent service at Birchwood Toyota and Birchwood Honda, but Birchwood Nissan is always a disappointment.

If there was an option I would rate them in negative, I would not give them even one star. This is the worst dealership I have ever been to. Their numbers (for the quote) change within minutes. The manager told me a number and just within a couple of minutes he increased the quote when we were about to finalize the deal. And his response was "That is not what I said". This whole thing was done by the manger not even the salesperson. Afterwards when I called the salesman that I was still interested in the deal he told me a number and when he called me back within five minutes the price went up again. I don't want to call the out the manager and the salesman but I am upset that they make deals with no consideration and it's all based on bluff.

Car shopping is not my thing and not something I do often. I generally try to hang on to my vehicles for as long as absolutely possible but the cold weather did my car in this year and it was time. This shopping experience was actually enjoyable! Everyone that looked after me at both Birchwood Nissan and Infinti were so accommodating and patient. James was my sales associate and he was great. He made sure he knew what was important to me in a vehicle and what my budget was. James went above and beyond to make sure I was happy with my purchase! In the end, I could not be more excited for my new vehicle! Picked up my spotless car with a big red bow on it! (The very best part - heated steering wheel - bring on the winter!)

Terrible customer experience. Bought two cars thru Birchwood Nissan, first one 3 1/2 years ago. We had a similar experience both times, they lowball you on a trade, push financing relentlessly, are reluctant to accept a cash purchase, then were ridiculously slow at processing the sale and final delivery BOTH TIMES - truly a bad experience overall, and very upsetting. Instead of being treated as a valued customer, we were treated like they were doing us a favor selling us a car. Conveniently, after our first purchase, on delivery we were told "anything less than 100% is considered a fail", and we never received a customer satisfaction survey, probably won't see one for recent purchase either. Do NOT recommend.

5 stars for Birchwood Nissan! I inquired online about a possible trade in as I was wanting to get into a smaller vehicle and Evan their sales guy got ahold of me right away. When I went down there to check out a couple vehicles Evan was very professional and helpful. He was able to answer all my questions, and helped me get into this beautiful 2016 Kia Sorento. Mark from financing was knowledgeable and explained everything clearly so I knew what I was signing. He was friendly and very efficient when it came to all the paperwork! From sales to financing to management, thank you to the wonderful people over at Birchwood Nissan for making this a great experience, it was such a pleasure!

Had to take my car in to the service centre today (which is never a fun time). Raj did everything he could to keep my costs down and to try to get the work done as quickly as possible. I had booked an appointment and the work started on time. When I asked for an estimated total, he stayed true to the number he gave me and even came in under, which was very appreciated. No one wants hidden costs or higher than expected bills. Parts had to be transferred from another location which took time but was not unreasonable, and I was told ahead of time. The wrong part was sent however, so only 4/5 stars and I had to wait for the correct part to be sent.

Worst service ever! I was trying to book a service appointment to my Nissan for three weeks, but it looks like they are not interested in doing business with me. The web scheduling doesn't work (we are in 2108!), so I requested a call. When the representative called me I was in a meeting and asked him to get back to me in half an hour. I am still waiting for his call! Then I also tried to book an appointment using the email functionality they have, but nobody got back to me ever! I ended up with servicing my Nissan at another dealership with a great service! will never come back here as with this service they don't deserve my money!!!

Every person we encountered in the process of purchasing our used 2016 Mazda cx-3 went above and beyond for us. We felt completely taken care of, and trusted the team (shoutout to Eric, Amani, Mark, Nick and Josh) to ensure we were getting the best value for our dollar. We started our "new to us" car journey in Steinbach and Selkirk thinking that would get us the best deal, but ultimately we found that at Point West Auto Park at the Birchwood Infinity and Nissan dealership just moments outside our city limits - who knew! Amazing team and would recommend them to any family member, friend, or colleague. Thanks team!

The whole experience of buying a car can be stressful, however, at this dealership they actually made it a fun and exciting experience. As soon as you walk in the door I felt welcomed. The staff actually care and truly want to make the experience of buying a car pleasurable not stressful. I feel the atmosphere is important everyone was very friendly and positive and everyone was there to help you. I would like to thank Frank for providing exceptional customer service along with Nick, Bob and Daniel. I can assure you that I will be passing along my experience to my friends and family. I love my QX50 Infinity!!!!

Huge props to these guys. I had a time sensitive repair needed on my car. I dropped it off during the night with a key and no note, just an invoice from an oil change place about the difficulties of the car. These guys called me at 0700 to inquire- and had it fixed by noon. They were super understanding about the time sensitive nature of the repair. Although have to say I’m a bit irritated about the service before this as they put the wrong km For my next oil change, which caused me to have to go to a 10 min oil change place- even though I have unlimited oil changes for the life of my lease......

We had an excellent experience from the first day coming into Birchwood and speaking first with our sales person Clinton Bishop to the finalization with Brendan Johnston the Finance Manager. We would like to thank Clinton, Nick, Derek, Mike and Brendan for being treated with such great respect and professionalism in helping us find a vehicle most suited for us yet with the greatest respect in not feeling pressured at any time. What an excellent and valuable team you have working for Birchwood Group. Definitely will share our experience with others we know looking for a new vehicle. Thank you.

11 years ago I bought my first new car from Birchwood Nissan so when I needed a new vehicle I knew exactly where to go. The staff is very informative, Nick and Drew patiently answered all my questions. Mark was very thorough when explaining the financing options and worked very diligently to meet my needs-above and beyond actually. I was given quite the walk through of the features on my 2019 Qashqai helping me with the new technology that has changed significantly since my last vehicle. I’d recommend Birchwood Nissan to anyone who wants a fabulous vehicle and great service.

The sales guys including Ken and the Sales Manager Frank were awesome especially in making me feel comfortable and coming up with a great deal on the car. Ken has been a great guy always willing to help and went out of his way to make my experience with buying a new car superb! Mark Loughery in Finance has been extremely helpful and accomodating. Also the delivery coordinator Harry has been awesome in ensuring all the proper hand off of the vehicle with already one follow-up within a week! Would love to recommend anyone to buy their Nissan from this dealership!

Infiniti has disappointed me sometime now, same old interior, sounds like garbage, they decide which year shouldn’t be able to use the intouch app, sluggish, drive quality is not getting better, why spend so much money on it to make it feel and drive better? Looks aren’t everything. I think it’s time for me to switch, I didn’t want to do it but I’ve talked to infiniti people and they don’t even care about listening to their customers. #INFINITI aggressive but refined they say for 2023 its same old looks for years and interior is nothing new. #RemakeQ50

I had a great experience here. Awesome service, the guys in the service bays are really good at their job and very helpful. They have excellent choices of vehicles and they believe in their products. They made me feel comfortable and at ease when purchasing extra coverage for my vehicle. I’m thinking of buying another Nissan from them in the near future. I would highly recommend this place if you are thinking of buying a vehicle. They stand behind their products, and have awesome teamwork skills to get whatever you need done. Very happy

After a rather 'pushy' experience with another dealership, I was unsure about getting a new car all together. When I called Nissan to inquire about a Qashqai and Kicks, Colton was quick to text me options! From beginning to end he was SO patient and kind, not at all pushy. He really appreciated what I needed in a vehicle and even though I have to wait because of the market right now, I can't wait to come pick up my car in a few months! Thanks for the great service Colton! Thank you to Amani in Finance for being so lovely as well!

All the details of this visit were well handled. It was easy to book my service appointment and a less busy time was suggested to allow me to wait for my vehicle. The check-in was quick and the Service Advisor checked in with me during the appointment to discuss two concerns that were identified during the inspection. My vehicle was completed within a satisfactory period of time and the checkout was quick as well. During the entire process the level of communication and explanation was excellent and everything was made clear.

I came in to purchase an SUV for my wife. I had the pleasure of dealing with Adrienne @ Birchwood Nissan. He was very polite, not pushy, and willing to take care of my kids while I test-drove vehicles:). He also took the time to go through multiple scenarios for me regarding the used and new models of vehicle that I was interested in. Adrienne and his team all played a part in helping me to work out a win/win deal. Big thank you also to Brendan and Jack, you all made this purchase experience a great one.

GOOGLE needs to add a star or at least a "+" sign !!! I have had many dealings with this dealership and several of those with Aric Dobres in the service department. Aric had ALWAYS given me 5 star service but this last visit was EXCEPTIONAL. So exceptional, that I just HAD to write this review. HE WENT WAY ABOVE the call of duty when I was given a BIG and I mean HUGE RUNAROUND BY CROWN NISSAN ..... 5+ stars for Aric (and Birchwood Nissan) ... and 0 stars for Crown Nissan. Keep up the GREAT work !!!

Booked for my first Oil change and tire change up, over a month ago for a Saturday appointment. Get a call today, tomorrow is Good Friday, the appointment scheduler and the Tire people were not notified that my tires were needed, so they cancel my Saturday appointment. Not very impressed, Birchwood Nissan has sh*t the bed on this one. Won't be able to book again till next month. The don't deserve the one star, but I could only post a one star review, would prefer to give them zero stars.

TERRIBLE CUSTOMER SERVICE 2500 series pick up truck attempted theft in early spring it’s : been sitting at this dealership for a few months they said that they fixed the steering column.he lied it has not been repaired . It’s still sitting there and it appears to be more damaged now than when it came in also, while in the parking lot, a thief drilled into the gas tank and stole the gasoline out of it Moral of the story is bring your vehicle someplace else for repairs

My experience was very positive because of Daniel, Salesman and Brendan, Financial expert. I spent an entire day test driving until I felt comfortable with the choice I made. Excellent information from Daniel to make my choice easier. No rush, excellent service. Brendan is amazing! I have been to many dealerships and this one is by far the best. For those of you who shudder when thinking of dealing with a dealership because of the “selling shtick”, go to Birchwood Nissan.

I had a phenomenal experience buying my Nissan Qashqai from James M at Birchwood Nissan. He made the whole experience enjoyable and there was no point where I felt any pressure to buy a vehicle. James was patient and answered the many many questions I had. Everyone I had the pleasure of meeting was honest about their experiences and there were no hidden gimmicks of any kind. I would highly recommend James M at Birchwood Nissan to anyone who is considering a new vehicle!

I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Marlon took the time to give me all of my options and was never pushy. I ended up getting a brand new car that suits my needs and budget. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. I highly recommend Marlon to all my friends and family!

Took possession of a new SUV in April. The purchase experience was reasonable & fair as well as dealings with finance and delivery. Most impressive has been their post-sales representation. Service and admin excellent with A+ communication; too many names to post & thank! They put high priority on looking after you, always professional and first class treatment. Even though I live on opposite end of town I intend to stay with this dealership; it’s worth the drive!

I wanted to thank Amani for being so patient and such a tremendous help to me when discussing optimal financing options. She spent considerable time helping me review various options including leasing vs regular financing. I appreciate that she really considered my personal situation and goals and patiently took the time to answer all of the questions that I had. She was incredibly professional, knowledgeable, and kind and I am very appreciative for her help.

Bought a qashqai at the start of 2022 from this dealership. I told them the two things I wanted were a remote starter and winter tires. Upon receiving the vehicle it had neither. Then I hit a snow bank and had to have it repaired, when they fixed the bumper they found the dealership installed the wire for a block heater with no block heater in the engine and the wire was just tied inside the engine compartment. Absolute joke of a dealership. Go anywhere else.

I bought 2 cars here. A used one and a new one. I'll probably won't by a used one there again. It was in nad shape but repaired to look nice. With the new one the experience was different and I still go there for my car service. The staff is friendly and you always have lots of salesman available. And I got the best deals in the city so far. The service staff is good and so I usually take my car the though I have a Nissan dealership and service much closer.

Colton Stewart was beyond exceptional in his customer service. He went the extra mile to ensure we were given a great deal which was then followed up by great service with Veronica to complete the transaction. Ceiandra was wonderful in walking us through the details of the vehicle. I would highly recommend Colton and the team at Birchwood Nissan. We have always had great service when purchasing a new vehicle or getting them serviced. I’m Thank you so much.

2019 Qashqai I just got last week. It was really awesome. Especially thanks so much Adrienn and sales manager Nick. Those two gentlemen were the excellent sales person I ever met with the expertise and enthusiasm on helping me chose the best car with the fair price. They didn't push too much, and they respected and valued my concerns. I couldn't expect more with the service they provided. Simply, I just talked to the right person and I got my dream car.

Dealt with the folks at Birchwood Nissan this week, and I must commend them for the great job they do. They treated me well, didn't try to up sell me and came in with the best offer on the vehicle we were looking at. I shopped around to all the Nissan dealers in town and the staff at Birchwood Nissan, specifically the sales manager Damien, showed me how dedicated they were to make the sale by doing the leg work needed. Just a bunch of stand up guys.

Ahhhh yes, Birchwood Nissan. Saying it was a treat to work with Birchwood Nissan would be an understatement. It was no easy task parting ways with my 2005 Lincoln Town Car, but I can tell you, from the product knowledge, to the transparency to the experience from Zach Ledyard and Mark Loughery, I plan to buy my next vehicle there in 2024 when I retire my new one! I recommend purchasing your next vehicle here...the team here is outstanding.

I’ve been to a couple dealerships around the city trying to look for the right vehicle. Majority of the time as I stepped into a dealership I’ve never truly felt comfortable looking for a car. Bothersome and constantly pressured is not the process customers should be put in. However, thanks to Marlon the process was truly soothing and in no way did I feel any pressure into making a decision I wasn’t comfortable making. Great dealership!

This dealership was top notch! Marlon went above and beyond to make sure I purchased the truck I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a truck the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would highly recommend purchasing a car from Marlon Manguiat at Birchwood Nissan !

I received the most welcoming and exceptional service from Eric who has immense knowledge about vehicles and listened to my needs. Amani, who took her time to explain the financing terms in great simple detail, and Josh who assisted with my vehicle delivery pick up and answered my last minute questions. Birchwood Nissan for-sure is the way to go! Great automotive sales and managers! I’m delighted with my purchase!!!

Well it was better today. They called me to let me know my vehicle was ready. Mike asked if I had any questions. I brought the rental car there but I was suppose to bring it back, not sure why for I wasn't paying for it anyway and I didn't have to pay or sign anything. So when I left I asked Mike to start my car and he did. Not sure yet about this place since my last 3 experiences weren't great,but today was better.

Upon walking into Nissan, I wasn’t bombarded with sales people which I thought was nice. We approached one of the sales men Daniel and he was eager to help! I never felt pressured to buy and everyone was so helpful, from the financial advisor Mark to the manager Mike. They even called to follow up a week after owning the vehicle to see how everything was going. I would definitely buy from them again in the future!

I would definitely recommend my friends and family to come here, the staff is super friendly and they take the time to listen to what you want in a vehicle and they do their best to accommodate that. I can say this based on my own experience with Adrien Guinto when I bought my 2018 rogue with my fiancé. From start to finish he made sure that we got what we wanted. He’s a great asset to to Birchwood that’s for sure

I got the first ever 2019 Altima from Birchwood. Hugo the staff, Jack the sales manager and Mark the fiance manager are professional, friendly and knowledgeable. No one ever pushed me to purchase any add-on or "protection plans". they just access what exactly I need and then delivers it. Great place to buy a new vehicle. Only downside is they are too far away from my home, but I guess it is well worth the trip.

Just purchased 2019 Nissan Armada. Had an awesome experience dealing with Clinton Bishop(Sales Rep) and with Zane(FInance). They made the transaction smooth and clear of any issues and got what i wanted. Will always go back to Birchwood Nissan for my next vehicle. Gooooo Nissan !!!! Hats off to Alan in service as well for the great and continuous updates and communications when my vehicle goes in for service!

Alan in the service department was amazing. From arranging ubers and rentals to going to bat with the higher ups to keep my car at Birchwood instead of having to go back to the originating garage for an issue with the new transmission I had installed last spring. Every step was explained and this was the first time in my adult life I did not dread picking up my car after a service appointment. Thank you

Absolutely recommend Birchwood Nissan. This is our second car with them.James and Karter was great. They answered all my questions .very straight forward. They Found us the best deals and recommend us a great extended warranty which we like and very reasonable .They go above and beyond for us.Mark at financial service was great also found us a great rate from the bank for financing. Highly recommend them.

Saw used add on Auto Trader, called spoke to newer sales girl. We were at another dealer across the city. We hustled over there and made it at 545 pm on Saturday night. Ashley had it waiting for us. She helped as much as she could, but we worked mostly with used car manager. Zach was great, made a deal and were were gone by 630pm. Thanks for waiting and we love the new wheels. Glad we came. Thanks guys.

First class experience from the salesman Drew Who was top notch, easy to work/deal with to finance department. I have absolutely no complaints I flew in from out of province and Drew picked me up and the used vehicle I purchased was in better condition then I expected, spotless in and out I will recommend him and them to friends and will make my next purchase there Thanks Drew and crew

I purchased my vehicle at Birchwood Nissan this past Saturday and I must say that all of the staff exceeded my expectations. They were extremely helpful and very informative, but never overwhelming. They answered all my questions and made the entire experience very pleasant. I could not be happier with my purchase or any of the staff there. I would strongly recommend this dealership to anyone.

Their service was friendly as they listened to my concerns and wanted to correct my issue. The Tech that worked on my car took time and care to correct the problem. As my issue was a cold weather problem there was no way for him to test his repair until it gets colder. As a Tech myself it looks like he did a great job. Thanks. I will recommend this service department to my friends and family.

The staff at Birchwood Nissan are so friendly and helpful. Alan from the service area is amazing. He is super nice and respectful. We had to wait quite awhile for our vehicle but Alan made sure that we were informed with the progress of the repair. He went above and beyond for us. Marlin our salesperson is always a joy to talk to. Super friendly, and very helpful. Thanks for everything guys!

Honestly they are the best dealership I have ever seen. Specially Karter and James are so professional and patient, they are so helpful and not pushy at all, as a new comer to manitoba they answered all my questions and go with me step by step, although I changed my mind a lot they kept their friendly attitude. Definitely recommended for anyone looking for an honest trust worthy dealership.

Everything was great until I signed the bill of sale.. had some concerns with the car but the General Sales Manager (Connor) was not helping me fix my problem. Saying hes busy and needed some time. Tried calling him, email and txt, no answer. Even sent an Email to the General Manager ( Derek) but never heard anything from him... Ashley, Zane and Mike are great.. highlight of my purchase..

John, at Birchwood Nissan, was awesome! He had previously gone above and beyond for a family member and did the same for me! He and the sales manager, Roy, were very helpful and accommodating throughout the process, working outside of regular business hours and ensuring I was completely satisfied. Car shopping is an exhausting experience, but it doesn’t have to be - talk to John!

I wanted to start off by saying all of my experiences with Birchwood Nissan have been great, but in particular thanks to Alan Au. Alan has always been incredible with communication, transparency and kindness. I have always felt like he has gone above and beyond to help me understand vehicle diagnoses and help me out. Every time I recommend Nissan, I mention Alan in specific!

Everyone is amazing here, first off my salesman Daniel was fantastic and helped me pick out exactly what I wanted and gave me multiple options with regards to finance vs leasing. Then he kept in contact with me until my vehicle arrived. Also the finance person I dealt with was very friendly and I would definitely advise anyone to go there and get a new or used vehicle!!!!

I had an awesome experience! I felt that Daniel Rosales was honest, genuine and listened. If he didn’t know how to answer something he said so and was sure to find out. Brendan assisted us with the financing and we felt he was invested in getting us the best rate possible. We appreciate the level of professionalism that everyone displayed and they were very friendly.

Recently changed my 5 star to a 1 star their company was fine to purchase a vehicle from but you would think that they would have new filters in the vehicle that’s not even the worst part tires were almost bald and I had to get my coolant flushed because it was too acidic. Make sure the damn mechanics here do a full sweep on your vehicle before you buy it!

I recently bought my first new car from birchwood nissan-infinity. I can easily recommend this place to anyone. One of the best place to purchase car. They are very respectful and professional to their customers and also always listens first what customers has to say. Very understanding and helpful to their customers. Thanks very much for a great service.

Third time I’ve purchased a vehicle from Dan Johnson. Awesome personality, individual and overall phenomenal sales consultant. Great guy to deal with and easy going when it comes to negotiations. He goes above and beyond the call of duty. If you want the BEST service, I highly recommend Dan Johnson, for any of your Nissan or Infiniti needs.

Fastest service I've had so far! Todd from Nissan is one of the best that I've seen, he always thoroughly explains what's going on with the car, how they're gonna fix it and what they did after if anything changed along the way. Really appreciate his service the last couple times I've gone back and would recommend to see him for sure. :)

My wife and I leased a 2020 Qashqai. We, like many others had a wonderful experience with Colton as our salesperson and Mark in finance. We found that they operate like one family and just welcomed us into theirs. The buying experience was professional and courteous. We couldn't be happier with our vehicle and the purchasing experience.

Great dealership to deal with does professional job on any car repairs and insures your car is in great shape and will make you aware if there is any issues you need to deal with. They also will wash your vehicle before you get it back. Love a dealership that will do that little extra for you and does value you as a long term customer.

I had a good experience fixing my vehicle in the Birchwood Nissan shop. It was a pleasure to be a customer to Service Consultant Joe Moore. He is an awesome guy to deal with. He did a lot to help me with warranty and insurance issues. He is always focused on customers and kept me informed. I would definitely recommend him. Thanks Joe.

Clear explanations with Kevin in finance, Evan addressed all out concerns car wise, Josh showed me all the cars features, very time efficient, non-condecending to two women, and they didn't mind the fact we had to bring the dog because we couldn't find a babysitter! Will definitely check this place out first when I need my next car :)

Excellent experience. The staff there is just incredible, everyone is super friendly and professional, and they make sure you're comfortable and getting all questions answered during the whole process. Special highlight for the sales consultant; he went above and beyond, and was for sure the reason I decided to stick with Birchwood!

The service I experienced at Birchwood Nissan today was awesome! I believe it was Joel who helped me out with my car. Him and the techs did a great job of trying to find out what was wrong with my car. He kept in touch and let me know what was going on throughout the day. Was very happy with the way I was treated and their services.

I will be honest that my last two trips to Birchwood were not positive from the service end, but today was a fantastic visit. My appointment was taken care of earlier than expected and there was clear communication as to what they did to my vehicle and what will be needed in the future. To me it was the perfect experience. Thank you

John Streeter was very easy to talk to and he made me feel very comfortable in my situation. He was awesome when it came to making a deal that l was happy with. John is a great guy and made my experience buying a car amazing. He was extremely helpful and l would recommend everyone to go to John Streeter if they want to buy a car!

Visited the service department for diagnostic without an appointment. Took me in no problem and finished the car issue in two hours. On another service visit, I like the mechanic showing you a video to your phone going over their multi point inspection. They found both my front struts leaking and need replacing. Best feature!

Just disappointed in the catfish. After confirming said vehicle was in stock, drove over an hour and half at $2.10/L for fuel, only to find the vehicle was advertised as a completely different one. Wasn’t really upset until all they said was, “sorry about that” ya me too! Hate to leave a bad review but what can a guy do!?

Colton was a great sales rep. He provided plenty of options during our test drive appointment, and made us feel we were getting the best options based on our vehicle preferences. He and Mark explained all the contract details (pre-owned criteria, and financing), and demonstrated great patience throughout our appointments.

Overall the experience was good. One complaint, was told the vehicle was ready for pickup. A carwash and interior vacuum was on the work order, however when I arrived, this was still outstanding, and I wasn’t interested in waiting 20 mins. If your going to state the work is done, everything should be done before you call.

I am very happy with the service I receive from all the service staff especially Mr Mike Welms. Mike always makes me feel appreciated, and I appreciate him very much also. Mike is a very fine gentleman to deal with. And my car always comes out better for the fine attention given by all concerned. Thank you Mike!!

The people at Birchwood Nissan helped me find the perfect vehicle for myself. Exceptional service at ever y stage with customer support and they are always available to answer any questions you might have. The team went above and beyond to answer my questions and concerns. I am truly satisfied with my purchase.

A fantastic dealer to purchase from! We have always purchased our vehicles through private sale so we were unsure at first going through a dealership but Birchwood Nissan made us feel comfortable right away! They are great people who you can trust will help you get the right vehicle! Thanks so much to everyone!

James McLean was absolutely amazing! He was very easy to talk too and I felt had my best interests in mind! I would definitely Recommend seeing him and going to Nissan for your next car. I enjoyed my experience and only have good things to say. Mark loughery was also really great as the financial advisor. 5/5!

Wonderful help and customer service to the max from Daniel, our best sales person ever, and Tim in finance was great! Both of them provided lots of information and options, in a “ no pressure” setting. It was a pleasure to buy our Rogue at Birchwood, thanks again gentlemen! Patti & John Lee, Headingley, Mb.

In those difficult times due to supply chain issues, Birchwood Nissan actually had new Car’s in stock. Daniel made it fun and easy to purchase my new car and the dealership bend over backwards after I asked to pick the car up two days earlier as I originally had planned. Top notch from start to finish!

Mark and Drew made my first brand new car buying experience painless. I was expecting a bunch of sales tactics like the typical bait and switch but nothing happened. My car even came in two weeks earlier than promised. Quick communication and great customer service . Will not hesitate to recommend.

Aric took what easily could have been a poor experience and turned it into one of the better service experiences with his constant communication and willingness to do the right thing. Super happy with the service I received recently and from Aric in particular making my service journey seamless.

I recently bought my 2019 Honda Civic Sport from here. My experience was fantastic! Very friendly and knowledgeable staff members, great service and they were able to educate me since this was my first vehicle purchase from a dealer. A big thank you to Clinton, Mark and Daniel for all the help!

My appt was seamless. Staff courteous. Thankful for reminder. Enjoyed convenience of drop off. Prompt service and all issues addressed with follow up appt set with Joe Moore who was great to deal with and very professional. Joe addressed and questions I had and took care of my visit today.

We have this funny groaning noise when the car started and stopped after half a block. Our service adviser, Allan, has gone to great length to figure it out. I appreciated that kind of service. Murray Hyundai has a complimentary car wash and Birchwood doesn't. Kind of surprised about that.

I purchased my Nissan Kicks back in early 2020 and while having my vehicle for 3 years, I brought it in to the Nissan service team for all my oil changes and servicing needs. Each time they took great care of my car and provided friendly and efficient contact during the service process.

I want to say this dealership is great, quick with amazing staff/ employees. A man by the name colton was very professional and welcoming. I thought he did a wonderful job and made our experience memorable. We will definitely keep coming ... thank you Nissan. . And thank you colton!!!!!

Great customer service. I emailed them and got a response almost immediately. In addition to that, the sales manager also reached out to me to ensure that my request had been looked after and that I was treated well. This one deserves a solid 5 star rating! Keep up the good work guys!