I placed an order over the phone for a floral arrangement for my daughter after looking at the website. I did it over he phone to avoid problems and errors and to make sure the directions were acknowledged. My daughter does not like coloured flowers and she only likes white vases. So I made sure I ordered everything in white to be delivered to my house to deliver them to my daughter myself on her bday first thing the next day. The order arrived to my house on time, a very colourful bouquet in a RED vase! Exactly what I DID NOT want!! I contacted the company by email that night and first thing in the morning next day (the day of the birthday). I asked for a solution to the problem right away or the birthday would pass with no flowers. They told me management was “investigating” and they asked for photos which I sent, no response. After calling insistently they sent me a dismissive email saying “we consistently make an effort to follow our customers’ directions, but owing to large volumes and short notices (like that is the customer’s problem), we cant always guarantee it . Therefore we have a substitution policy”, lol what a joke. But wait…, the jokes continued, they ended the email with: “please note that your business is very essential to our company and we look forward to making your future orders a better experience” (clearly admitting it was a bad experience). See the photos of the white flowers I purchased and the photo of the colourful flowers I got, you be the judge. I ended having to buy a second floral arrangement from another business where they know what they are doing and respect their customers. I guess my loss, Bloomex’s gain! If you really care about the people receiving the kind of flowers they like take your business elsewhere, there are several other companies that care about your order and will handle it professionally without hassle and which in the event of problems they will offer you solutions, unlike Bloomex. Read the other reviews they say it all. The only 1 star I gave is for the delivery company that delivered the wrong order, the delivery co did their part.

I regret I didn’t read the reviews before dealing with Bloomex. I can't remember when I experienced such terrible service. I ordered Roses & Wine Collection VI for my wife’s birthday. It costs more than 200 Canadian dollars, but surprisingly, I have been charged in US dollars, which increases the total amount to almost 300 dollars. And the reason was that I used an international card for the payment. Of course, there were no warnings about it. Later on, I found it in a policy slightly mentioned. Indeed, I “truly believe” that clients usually try to find and read policies before ordering flowers. Anyway, I can live with that, but I expected that at least the order would be done well. Eventually, the flowers were delivered almost in time but without the box of chocolates and with greeting card text poorly printed. Really?? That issue with partially invisible text was reported by clients a few weeks ago, and Bloomex cannot fix their printer?! When we contacted customer support regarding the incomplete delivery, they asked us to prove that by sending a picture of the delivery. It sounds like a kind of stupid joke. Finally, Bloomex declared that everything was OK with the order, and the problem was on our side, but they would refund the chocolate cost. I don’t know what the chocolates cost, but Bloomex refunded $9. So Bloomex charged more than the actual price was, didn’t deliver the entire order and with expected quality and blew the problem with the penny's worth of chocolates out of all proportion!.. This kind of service is supposed to bring joy to special occasions, but instead, they deliver disappointment and a bad mood. They shouldn’t be in this business.

If it wasn't for the Customer Service Representative his name is Victory. I would never ever again order nothing again from Bloomex nor my sister, friends, colleagues. VICTORY... he made things right. He corrected my relationship with Bloomex. Ordered floral bouquets for my ailing Mom and my sister who is her caregiver Bloomex never delivered... and even had some odd phone number on file.I gave advice to Victor how easy it is for Bloomex to track my number through my sister who always sends me flowers and they have my number on file through her orders to me. If it was me... Bloomex needs to make things right for VIctory who's service was exemplary. Going forward, I advise Bloomex to move this Gentleman into a Management position and reward this outstanding employee substantially. He is proof that one great employee can help save a companies reputation. That's gold. I will give Bloomex another chance... only because of Victory's outstanding service. He took a lose to a win. I wish everyone had an employee like him. This post can't be more pure and true. Good people DO exist... in the weeds there does exist a beautiful flower. I pray the CEO of Bloomex reviews my post. Who may contact me personally at anytime.

WORST FLOWERS EVER! i ordered the white flower arrangement and were sent CUT FLOWERS5 yellow roses and mums $ 98.00 Contacted Bloomex and provided pictures of the arrangements that I ordered vs what I received. They responded a week later saying that what I received is in line with their policies!?! Are you serious? WHAT A JOKE! They then offered me a $20 credit which they can shove where the sun don't shine. I will NEVER order from Bloomex again. And don't bother trying to actually speak with a manager because you'll be given every excuse as to the why they can't call you and you basically only get to email your concerns and hope they respond. Oct 18, 2023 Edit to the above post I did go directly to 1100 Main Street spoke with Leslie she did up a basket (at her own expense) for me to make up for the flowers I received vs what I ordered.

One of the worst customer experiences I have ever encountered. I called to confirm that the flower arrangements would be delivered before 5pm on the day of my mother’s funeral and they never arrived. I was left feeling very frustrated since all the customer representative can tell me is that they are investigating it and there is nothing else he can do. I would never order from this company again. I would highly suggest ordering your flowers from somewhere else. We had to buy flowers from a different store 45 minutes before the funeral service just to have flowers for my mom’s funeral since we had no flower arrangements at all. Save yourself from the stress. Don’t order from this company.

I attended the funeral of a family friend today. The family ordered $700 worth of flowers from Bloomex. They were paid for but never delivered. When a family member called to follow up, she was repeatedly hung up on. This is disgusting and unconscionable. How can you do this to a grieving family? I understand that mistakes may happen, but there was no attempt to apologise or rectify the situation, only behaviour that compounded the family's grief. I will be helping them to make complaints to the Manitoba Consumers Bureau and the Better Business Bureau and, if necessary, looking into charges of fraud.

Will never order from Bloomex again. Sends me dead flowers on 12 Feb for Valentine’s Day. I ordered them for Valentine’s Day. Why are they coming early? Why are they coming dead? One bouquet looks like some slimy spinach and the other one had buds breaking and falling off! Out of the 70+ flowers that were in my order, there may have been one or two flowers that weren’t dead/dying/broken! After submitting this to their customer service, I asked for a reorder, which never came! And now they are refusing to refund me. So I get no flowers and they take my money? Seems like a bunch of thieves to me!

Very pretty flowers but not what I ordered. I had ordered snapdragons in a mason jar for my mom and aunt. They both have cats which is why I ordered snapdragons (they're non toxic to cats). My mom received one snapdragon (which was a bit crumpled) with her flowers and no mason jar. My aunt received no snapdragons. They both received the card with custom message and the chocolates. Deliveries were on time (9am-noon). Very pretty flowers and they both loved them but now they have to keep them in a closed bathroom so they don't risk poisoning their cats.

Very poor quality - sent some tulips to my mother (paid for a double upgrade to the supersize version) and they sent her flowers that were almost dead. Well past their prime and will not even stand up. For $60 this is a pretty big disgrace considering you can buy this bunch of tulips at superstore for $4.99 I will not be using Bloomex again as this is the not the first time I’ve had issues - just the first time I’ve decided to post a review. I would highly recommend to look elsewhere if you are planning on sending flowers to someone.

Flowers from BRISBANE AUSTRALIA area.I left a an excellent review regarding the ordering process. I had special requirements regarding Gourmet 11 items basket, my daughter is lactose intolerant, When flowers arrived they were NOT fresh,browning at edge of carnations, others had seen better days. The Chocolate was substituted for Crackers with two very tiny bars of chocolates around 2" square.I packet of jelly sweets. This cost me over £100.I have complained and I am still waiting for a response. WOULD NOT RECOMMEND

THE WORST BUSINESS AVOID AT ALL COST!!!!! We had ordered a floral arrangement for my MOTHERS FUNERAL, and they did not deliver it nor did they attempt to even fix the whole situation by offering another arrangement, we had to resort to buy from a nearby florist last minute, as our mother requested to have real flowers at her viewing. Horrible, horrible business with even worse customer service. Don’t ever buy from this business unless you want to be disappointed!

I spent over 100$ on a flower basket and the bouquet that arrived as a "substitution" was the worst one ever, nothing in common with the original one I ordered! In addition I payed extra for morning delivery and it was delivered in the evening! Don't trust the company any more! After several emails and phone calls they just told that "according to their policies they can make a substitution if the original is not available". Terrible flowers quality and service!

I placed an order online for a Birthday bouquet and vase today from Vancouver, BC with same day delivery in Winnipeg, MB. for my mom's birthday and the beautiful bouquet and vase were delivered 4 hours later. I called Customer Service to confirm that the order would be delivered today, and Chris was very helpful with my customer service call. I am very pleased and will definitely be ordering from Bloomex again in the future.

Awful company, and even worse follow up from their customer service - They substituted an order where the flowers provided don't look anything like what was ordered, nor was consistent with the colour scheme chosen . Furthermore, their customer service agents are rude and try to talk over you and get you off the phone as soon as possible. Steer clear and order from other vendors rather than wasting your time with Bloomex.

I’ve been a happy customer since day one that I engaged myself doing business with Bloomex Flowers here in Winnipeg, Manitoba, Canada. I ordered online and since then, I use this website for more convenience. The prices are also reasonable for the nice variety bouquets and flowers of your choice on your mood and occasion. I highly recommend Bloomex Flowers and I’m pretty sure that you’ll get attached to them. Way to go!

Did not get what we ordered at all. Ordered a very specific theme of flowers, chocolate basket and champagne. Recieved wine instead that the giftee was allergic to and the flowers were not even close to the same color, look and flower description. Spent 200 and only received credit for the wine. They argued with me on how the flowers were fresh and looked fine so no credit or refund was going to be given. Not happy.

We ordered a deluxe bouquet online to be sent to my mom and she loved the flowers! We put in the order the day before and delivery was prompt and arrived at my parents’ house before noon the next day. The pic my mom sent shows that the bouquet was a nice large size and the flowers look really fresh and vibrant. The website was also easy to use and offered discount codes. Would definitely order from Bloomex again!

We ordered a bouquet of roses/vase/card for my unwell sister and she received an upsized version with extra chocolate biscuits. The roses were big blooms and the arrangement was stunning. This made her day and ours. We live in Auckland, New Zealand and flowers were delivered to her in Gisborne, New Zealand. Thank you Bloomex for the great service and communication. Highly recommend you to other customers.

I ordered flowers for someone for before Mothers Day through Bloomex, not only were they a day late getting to them, they were completely ruined on arrival. Two full bouquets could not be saved. I have called, emailed and chatted online and no one has done anything or got back to me. It was a complete embarrassment for something that was supposed to be special. I'm still waiting for something to be done.

Disappointing - the roses were browning, wilting from day one. Vase sold with them was too narrow, squished them together too much. Had to throw out by day 7, could have done so by day 5 but didn't trying to hold on to the thought of them. Cost... more expensive, compared to other florists. Positives - website easy to work through and the Delivery Person was friendly and cheery.

I've been using Boomex for 2 years for all my floral deliveries for my employer. Recipients of the flowers always comment on how beautiful they are. They have a wide range of floral bouquets for every occasion, great prices and quick delivery. I also like the add ons of a vase and card. Highly recommend using Bloomex for future floral needs.

I remember buying flowers from them last mother's day. There was no notification from their delivery guy that it was delivered, flowers were withered, balloon was deflated and detached to the stick, I added a card as well and I don't know why it's printed in one of their promotional flier. Never getting my flowers from them ever again.

Had them send two bouquets for condolences. They showed up 10days past deliver date. Upside down and half dead. It would have been far better not sending any at all by this point. My family and the family who received these are of course not impressed. Myself, family, company and employee will never use again. Extremely disappointed.

Still my go to company for all things flowers. There customer service team is outstanding, especially Yetunde, who helped me by adding a special request for some purple in my bouquet order, recognizing the flower colour for someone who had passed away from Alzheimer’s complications. Thank you Bloomex and Yetunde for your help today.

Very confusing website and process to order. The order is charged before you enter delivery and I never received a confirmation. Instead I received a reminder that I left my cart open. I ended up double ordering.The help desk and online help was very responsive. In the end I'm hopeful my two orders will show up.

Will never order from Bloomex again. This company is a scam. I wasn’t aware they make substitutions without informing the customer. I selected a blue bouquet for a new baby boy and the flowers that were sent looked nothing like what I paid for; not a single blue flower but tons of pink instead. How embarrassing.

Great on-line selection with good prices. Delivered next day as advertised. Called Bloomex from Toronto to place order by phone and Customer service rep was very helpful with selection and the added message to sister inlaw. Definitely recommend Bloomex for your flower delivery needs.

Alex was super helpful and very polite / pleasant to speak with. I was not able to speak with him the first time he called however I did ask him to call back the following week and he did. I was able to tell him what I had to spend and he made up the order while I was on the phone.

Ordered flowers for a relative through Bloomex. The ordering process went very smoothly. Very informative, knew the products well, very clear descriptions! The flowers arrived the next day, and we’re lovely! Very pleased with both the product, and the helpful staff …

The last two times I got something ordered from these guys, it was terrible. Look at these flowers! I was told by someone on the live chat to send the pictures to a specific email. So I did. 3 weeks later and reply back. Never wasting my money again. …

Requested my flowers be delivered asap. The called me the day it was supposed to be delivered and said it would need to go the following day. I requested Ed a credit. But still wanted the flowers delivered as they did not deliver as requested. Nothing was delivered??

The human on line help provided by Yutende was excellent. The Bot I encountered before less so, and the web site irritating as it did not send the reset password as requested but refused my attempt to set a new account as my e-mail was already registered: Catch 22

James was very helpful to place my order to be delivered on phone and he is very polite and answered all my questions regarding my order very nicely. He is very knowledable and helpful. when I will order next time I would like to place order through him.

Anthony absolutely was the best customer representative I have encountered here. I was very delighted with his exceptional service and how helpful he is. Very friendly and patient! Thank you to him for making my experience truly five-star. ⭐⭐⭐⭐⭐

Friends sent a bouquet. I normally send a text of thanks and share with them a picture. No florist should send out such poor quality flowers. Half dead, rotten, wilting, crushed, no greens… really shocked and certainly I do not want to send

Chris was very patient with me as I couldn't find my password from a previous order and didn't open the correct email from you to re-quest a new password. We finally got my order straightened out. Thank You so much for all your help, Chris.

I had a terrible experience ordering flowers from Bloomex. We have received flowers from here before and thought they were quite nice. We decided to order from them due to affordability and the promise of being delivered on time. I ordered

Found out about this company through a friend. Use them last June for a funeral and the family was delighted at the arrangement. The flowers were true to the photo image on the website. I was so happy that I just ordered again in November.

Quick, easy, and great value! The customer service chat feature was helpful. The rep updated my delivery info. immediately and added the 'free offer' to my order that had popped up on the screen which I forgot to click on before checkout.

Worst flowers ever!! Recieved an order that was missing flowers, some were substituted and the rest were half dead, brown and moldy! Contacted Bloomex and provided pictures of the dead flowers and they responded a week later saying that

Everything is automated. Informed there was a change in the order, but wouldn’t say what it was, didn’t ask if a change was ok, only told that “we reserve the right to change the order at any time”. I’m sorry, no, not without asking me

Love the website, easy to use. I purchase all my flowers through Bloomex. Got a little additional help from Yetunde on my most recent order. I made a mistake that she was able to correct for me. She was AWESOME!!!

I have been using bloomex for 5 years now and haven't had any issues. This time however my discount code wasn't applied and customer service was not able to assist me. a bit dissappointed with the experience

Bloomex has always been very good to us. We love receiving and giving Bloomex gift baskets. Sending a large fruit basket with cheese and wine this year for the first time, so hope it's everything promised.

Bloomex ROCKS!! They have fresh flowers, provide the bouquet exactly as ordered, have a super reliable service and text relay to update the client on their order. AMAZING!! Prices are unbeatable.

Anthony was so professional, courteous and knew the product. Anthony mad the purchase transaction easy and enjoyable. I have not been disappointed in a anything that I have bought yet. Thank you

Anthony was present and professional, he seemed very experienced at his job and made my experience so delightful. He explained things well by speaking clearly. Overall it was a great experience

I ordered flowers this morning and followed up when I didn't receive an email. Dealt with Yelunde and she handled the situation perfectly. I have the email now and all is well. Thanks. Roberta

I was served politely and the agent Jim spent some time reviewing some options with me and explained the process I will definitely call & place future orders with Bloomex J Dickson Victoria BC

Very good experience. When I needed assistance with the 24 hour chat my issue was resolved in minutes. The service is always good and quick. Flowers are always beautiful and delivered on time

I have used Bloomex for years and many orders and have always been pleased with the results. Today's order just confirmed my satisfaction again. Thank you Bloomex staff member Yetunde!

Although my delivery didn’t go as planned. I received excellent customer service from Victory. He was able to provide a reasonable solution and put my mind at ease. Thanks Victory!

Excellent customer service, was able to modify as I wanted certain bundles. this is the second time using this company ordering off the website, and I will definitely use again.

Vase arrived shattered. The green grid that holds the bouquet in place was shredded. I don't have a photo. The delivery charge was 30$. I am not happy with the service received.

Tony was excellent and very helpful. Its been a while since I spoke to a real person and not a robot, and he was courteous, knowledgeable and extremely helpful. Thank you Tony.

Had the privilege of speaking with Max this morning to place an order for my mom. He was extremely helpful, respectful, and professional. It was my pleasure dealing with Max!

I was trying to place order online and phone rang. Sarah called to help me complete the order. She was pleasant, efficient and helpful. I really appreciated her assistance

I can't recall the Customer Associate's name but he was very professional and very knowledgeable with placing the order. The recipient was delighted with the flowers.

I spoke with Tina and she was so very helpful and friendly in helping me place 3 orders today. You are very fortunate to have such a talented person to take orders.

Their service was quick. The person I spoke to was very nice and quick and I was able to place my order in under 5 mins. Looking forward to seeing the bouquet :)

Thank you, Tina for the help in placing the bulk order. I appreciate your patience, time and understanding. It was a pleasure to speak with you. Very kind. :)

I love working with Bloomex, the choices are fantastic, prices very reasonable, excellent customer service - what more could you ask for? HIGHLY RECOMMEND!

Had a credit and needed to send flowers to a loved one. The ladybi spoke to was able to take my order and place it via phone. It worked out perfectly

He was helpful, knowledgeable and also looked up a corporate discount. Not to mention he did not waste any time in getting the details. Big thanks!!

The service is great. The Sales person , Anthony, is courteous, very knowledgeable, and helpful. I will most likely order from you again next year.

Had some issues with delivery in previous order but customer service sorted it all out and my latest order was happily received and it’s so pretty

Chloe was very helpful and patient. She called me back and was good at describing the bouquet to match the color combination I was looking for

Max was very nice to deal with. I will see tomorrow how my arrangement turns out. The only thing I’m missing so far is a copy of my invoice.

Sarah did an excellent job handling my order. Ordering holiday baskets through Bloomex has always been easy and efficient. Thank you.

I had a very good chat with James to get the best gift basket delivered to my friend in Regina.. We’re all going yo be very happy !

Chris was very helpful in putting together a gift package for my sister. We will be doing business again! Thank you. Deborah

Anthony was extremely helpful in choosing an appropriate bouquet for 2 clients. He made the process easy to work with.

Chris was very helpful to us when we called to order a Christmas gift basket. Thank you, Chris for making it easy!

I have always been pleased with the service from bloomed. A sales lady named Sarah was very helpful with my order.

Thank you Chantel who designed a Gorgeous fall arrangement and bouquet I received today so happy with my purchase.

The process to place an order with Bloomex was quick and easy. Tony, the sales agent, was helpful and efficient.

Chloe was very helpful and pleasant to deal with. I have used Bloomex many times. They never fail to deliver.

Chloe was great! She was very efficient, nice, and helped me pick the perfect gift for my boyfriend.

Great service. The website is easy to use, and there's so many options of flowers to choose from.

Easy to use website. Place order for nice bouquet at good price. Very convenient.