No one greeted my husband and I when we arrived. The male associate was very helpful to my husband, but when we went to go look at the women's boots for me, the female associate with dark brown hair kept hovering over us, going on every isle we were on like we were going to steal something. Felt kind of rude in my opinion.

This is 4th time I walked into Boot Barn at Alliance and have not been spoken to. This is the 4th time that I went to another boot store and bought boots. I wear boots every single day. So Boot Barn does not want my money I am tired of trying to give it to them.

This happened at the Boot Barn in Alliance. I purchased the hat online and picked up just fine. The problem happened in trying to find out when the gentleman would be there that could shape and clean my new hat as well as my other 2 hats. I

I really enjoyed shopping at Boot barn, things were tidy and organized and clean, employees were around to help you with your question and needs , I do wish they would have either a shopping bag or cart so you don't have to carry your items

If I could rate this location 0 stars I would. My parents were there on 12/19 to purchase an item they saw in stock online at the Alliance location. They asked one of the sales associates for help not once but twice. Sales associate was not

I ordered boots from the Alliance store and they were delivered to my home. I purchased these particular boots to go with an expensive dress I had picked out to wear for New Yrs Eve night with my husband. We went to the hotel to get ready.

My family and I just left out of this location and the customer service is the worst. No greeting us when we walked in. We actually wanted to by my husband a pair of boots, and none of the associates even asked us if we needed help. Just

I enjoyed seeing all of the pretty clothing and shoes; however, the aisles were so cluttered! I had to get my husband to move racks just so I could stroll with my baby in tow. It was first thing when I walked into the store, the path was

Was just in here to do a return and the cashier who is I’m guessing training a new young man was asking her questions and she is extremely rude not only to him but to us! Need to find better people with better customer service skills!!!!

came at about 8PM and no one was in the boot area to help me. i went to the cashier and stood in line and when i asked for help she said to just look back there. I told her i already did, i was back there 20 minutes by myself and needed

I bought my first pair of boots and I returned them the same day. My experience left a sour taste in my mouth so I wanted nothing to do with the boots. I bought boots from Cavendars instead. The girl at the register was rude and wasn’t

The staff here is awesome. We had the pleasure of meeting “Cowboy” and he was very personable and helpful. As a Man who owns 33 pairs of Boots he sure knows his stuff! Everyone else were kind and amazing! I just didn’t get their names!

Just bought new boots from here. Upon checkout, my cashier Brittany was very unkind and I just felt like she didn’t even want to be there. Was not polite/attentive whatsoever. She shoved my brand new $250 boots an a plastic bag after

I've been to this store twice recently and compared to the store closer to me this store is WAY BETTER! The staff were friendly and asked if I needed help. They were available when I needed a dressing room and needed assistance with

Everytime we try to give you another opportunity to earn our business you have failed for the same reason. We walk into your store and no one greets us. We walk around looking at things and pass employees,no one speaks to us. We are

The staff at this particular store were unprofessional, very rude, and the store is not organized. As Ive read the reviews for this store, I see I am not the only customer with these same observations and encounters with staff. My

If I could give a no star but sadly I have to go by 1 star. The Hispanic lady with the red hair needs to improve her customer service I still don’t understand how a person with 0 % in customer service and with a mean

Waited in line for 10 min was next in line came up to pay the lady didn't want to dispatch me and got the person behind me instead worst experience don't recommend coming to that store they don't want to sell

Despite some of the negative reviews here, I was pleasantly surprised with an excellent experience at Boot Barn. I came in looking for boots, but not knowing exactly what I wanted.

I agree with all the posts that say service was horrible by the staff at the front end. Just so rude! How do they forget that they work in a place that's supposed to

The selection of hats and cowboy boots was very good. Customer service, pricing and availability is very good. There is also a large variety of accessories.

Great store with fashionable contemporary Western clothing all reasonably priced, I bought a Western button up coat. Will be back

Nice place but I was trying to get a pair of boots and no one was around to help. Ended up getting helped from another customer.

Save your Time and Money …. Walked in the store and didn’t even receive a Howdy from any of the 3 employees

Absolutely no customer service. Was in store getting boots and not one employee asked if I needed help.

Amazing selection and amazing service! They got your crew outfitted in new boots today!

Horrible experience. It’s a shame because I am/ was a regular customer at this store.

Friendly customer service and a good selection of MORE than just Western Wear.

Good selection of boot and a decent selection of hats, belts and other stuff

Carries very few men's sizes 12. Even fewer EE