Breadtop Doncaster is a Bakery located at Shop 1119/619 Doncaster Rd, Doncaster VIC 3108, Australia. It has received 50 reviews with an average rating of 2.9 stars.
Monday | 9AM-5PM |
---|---|
Tuesday | 9AM-8PM |
Wednesday | 9AM-8PM |
Thursday | 9AM-5PM |
Friday | 9AM-5PM |
Saturday | 9AM-5PM |
Sunday | 9AM-5PM |
The address of Breadtop Doncaster: Shop 1119/619 Doncaster Rd, Doncaster VIC 3108, Australia
Breadtop Doncaster has 2.9 stars from 50 reviews
Bakery
"This is my local store and I have been a customer of theirs for years"
"Not surprised the amount of 1 star this branch receives"
"I used to go frequently to breadtop but haven't been in a long time"
"Nice products but slow, lazy and rude service"
"Rude custermor service"
This is my local store and I have been a customer of theirs for years. We buy birthday cakes from them for all of our family members throughout the year. Recently, I was collecting my daughter's birthday cake on behalf of my husband, and encountered an extremely rude staff, after showing my receipt upon request, she also asked me to present to her my husband's credit card! She said to me, on top of her voice so everybody could hear her, that it's their policy otherwise I will not be collecting my daughter's birthday cake. I later on inquired this regard with breadtop's head office and I got an email reply mentioning that I will only need to show payment receipt and I "might" need to show my own ID (which I think is reasonable, instead of expecting me to be carrying someone else's credit card around). So has Breadtop Doncaster got authority to override Head Office's policy? And as a customer who pays for their products, do I really deserve to be treated with such an unacceptable manner? Still in shock as my past experiences were always pleasant at Doncaster until I bumped into this older female staff.
Service
Take out
Meal type
Other
Food: 4
Service: 1
Atmosphere: 2
Not surprised the amount of 1 star this branch receives. Regular bread top customer here, occasionally purchase from this branch never had bad experience with them before. Well not until this Sunday, my lord was it bad. There was a long queue no complaints there, but the lady behind the counter was yelling at customer after being asked to put the bread in the reusable bag and on top throws the eftpos terminal across the counter for payments. Really, something this simple can prompt such a reaction. Customer service requires reasonable level of patience, consider getting someone on the counter who at least understands basic manners.
I used to go frequently to breadtop but haven't been in a long time. The quality is still there although the prices are up. Soft and sweet buns. The other improvement is they seal wrapped the individual buns to be more hygienic.
Service
Take out
Meal type
Lunch
Price per person
$1–20
Food: 5
Service: 5
Atmosphere: 5
Nice products but slow, lazy and rude service. Also very wasteful with packaging. Individually wrapped items means more waste (and less washing for staff), and most of the Bread Top stores in the area (Box Hill and Ringwood) do not do this and save on packaging by allowing multiple of the same item to go in the same bag.
Rude custermor service. She was speaking to her friend about us using Chinese not knowing that we can fluently speak multiple languages. An Old lady, who doesn't know the language English who dares to be disrespectful to my mum getting a father's day cake.
Went to Breadtop Doncaster this morning at about 11am to purchase a cake. Extremely disappointed with the poor customer service provided. The rude worker was an older lady who obviously didn’t have a clue about customer service. When I
Lots of great snacks, both sweet and savoury. Cheap items, you can usually get something for under $3.00. Towards the end of the day the items become dry and not as yummy to eat as the pastry hardens.
Good selections of savoury and sweet pastries as well as cakes and some little snacks. Only downside is the surcharge from credit cards where contactless payments are preferred in most places.
Not helpful staff. Never remind customers about active promotion. Very misleading.
Meal type
Other
Price per person
$20–40
Food: 3
Service: 1
Atmosphere: 3
Poor customer service, the young lady's behaviour was extremely impolite, making me question whether I was still in Australia.
Food: 2
Service: 1
Atmosphere: 1
Something for everyone here. It’s not my kinda food but is popular with others. Did pick up some nice sweet treats for desserts for a function. Very fresh. Staff are lovely.
It’s a bakery with Japanese style bread. Their Fujisan Bun has a mild, pleasant sweetness to it. They’re like croissants, not too buttery or too dry, and super awesome.
Ruined birthday. Ordered a cake on the phone. Rocked up 2 days later, didn't have my cake, had to take the last soggy cake in the store. Very disappointing
I have always come here to get my favourite bread and cake; and today I have spent at least $45 for a strawberry cake gateau and some chocolate bread;
the cashier service is not friendly and there is no magic word and greeting for the customer... even though the bread is very good quality and tasty...
Trying to buy some bread and the Sunday working female staff was very rude, acting like I was begging for the food, I feel very insulted.
The female worker was very rude and always had a bad attitude, the owner should teach her how to provide proper retail service.
Love this cake!! Very light sponge cake. Not two sweet. Fruit salad and egg pudding plus fresh cream in between.
Won't accept card under $10. I even offered to pay an extra fee, but they just refused service.
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