It was alright. Maybe as this is the first few weeks of opening, perhaps some staff were nervous or not totally familiar. Unlike other Brewdog bars you were not allowed to just walk in, despite alot of the reservations being for the evening with 'feel free to sit here until then' tags just like at other venues and the place having a second floor which despite being open wasn't advised to us by staff. We were then actually chaperoned to a table (not trusted to do that on our own I guess) despite this table only being right next to the main door and right by the desk this staff member was standing at when we arrived! There was no obvious sign telling people to wait to be seated either. There was a staff member with a big beard who made us feel a bit uncomfortable as he couldn't seem to leave us alone and always seemed to be hovering. As we were thinking of leaving for our train (only came in for approx 2 or 3 halves) and before we'd even finished our last drink he came over and bluntly said 'will THAT be ALL or can I get anything else' which was weird as he already knew I was using the app or going up to the bar. To clarify we'd sat on a table (after being chaperoned) that was reserved for 19:00 and we visited approx 12:30/13:00 and only had 3 halves each and some chips. The chips were nice as always, and the beer that was on was good quality. There are no issues with the other staff. Except for a bit of an issue with one of the tills accepting EFP cards/ barcodes, however, this was quickly fixed. Best of the staff was a young brunette girl who was on the bar and also serving food and drinks via the app she was really good and very professional and knew the bar layout well when I was looking for the toilet, she came over without being asked and told me where they were, this was appreciated. Service was also quick. Only one guest beer on which, even for a smaller Brewdog location, is odd. I'm not sure I'd return as despite us turning up at lunchtime, sober, and only staying for a very short while before catching the District line elsewhere, we didn't feel welcome. Also unrelated to the review but having heard the recent news, surely Ipswich would of been a better place for a craft beer bar like Brewdog, not Upminster as most patrons weren't even drinking the brewdog beer but had wine and cocktails

Given this is a new addition to Upminster, i really want to be positive about this venue as we need more options for a night out. Unfortunately, it does not live up to expectations. The drinks selection is good if a little pricey - central London prices. This evening, our experience was farcical. We arrived on time for our table, were asked to wait by the bar for it to be cleared; we were only shown to the table after chasing up some 20 mins later. Who knows how long it would have taken to be seated if we had not chased. The experience did not improve when we were seated at our table. Our sharing starter of wings turned up as a single person's starter person. This was resolved, but again another 15 mins passed... When the mains came, one of the 3 burgers was charred black. The staff were quick to act, but the replacement burger supplied was different to our order and was missing the fries...The third attempt was the correct burger, but this arrived some 30+ mins after the other mains. The staff were apologetic, but the sequence of mistakes is not acceptable. I really hope this can be turned around, as many aspects of the bar are good. New venues are a positive addition, but service standards need to be better to ensure these venues are here for the long term. Will give Brewdog another chance, fingers crossed for a decent experience.

Charged me for a side dish they incorrectly served to someone else and refused to take it off the bill. When I suggested I'd leave my details and leave the security staff blocked my exit and stopped me leave. The duty manager even admitted it was her mistake. Paid up in the end and left, without giving a tip which would have more than covered the £4.5 they were after. The response provided by the unnamed owner of the Brewdog Upminster is both inaccurate, untrue and completely biased by their opinion of the matter or what they have been told 2nd or 3rd hand. I asked for the coleslaw to be removed from the bill which was refused. I offered to leave my details for you to follow this up in person, but your staff refused to provide me with a pen. The issue was certainly not of any of the diners making and the way it was responded to, bearing in mind it wasn't our fault, was unacceptable and spoilt my evening. If you serve food on a plate to a customer, I don't believe it's unreasonable for them to assume everything on that plate is for them. No one was rude nor yelling. Given accusations and lack of responsibility in the response Ill purse the issue via the company's complaint procedure.
Food: 4
Service: 1
Atmosphere: 1

Nice venue slow service. Couldn’t get in on the official opening night as too busy so went on the Saturday. First round we ordered at the table never arrived but still went on our bill. Bar staff must all be new to as very slow serving customers. All lagers not available and beers were not that great. We sampled a few but still couldn’t find any decent tasting ales etc. TVs not showing any sport, just advertising Brewdog canned beers. Venue will do well due to location and roof top bar but first experience was not good. Needs to improve if they want football World Cup fans in there. Update 18/11 - reduced to one star as they sat on my booking request for a week and then declined it one day ahead. I even went in there a few days earlier and spoke to 3 members of staff and no one knew how to access their booking system. Don’t understand how people are giving it 5 stars. Customer service sucks. Update 14/6 - Thanks for your eventual reply, only taken 6 months. Not likely to come back as far better venues than Brewdog in Upminster. Completely over-rated in my opinion.
Service: 1
Atmosphere: 2

Been many times before however a first for Wing Wednesday. You do have to book in advance for this so note that. Whilst it was fairly busy there, there appeared to be plenty of staff yet service was too slow & food took an age (considering 80% of bar ordering same thing!) refills on wings took equally as long so don’t be looking to break any challenges! Wings were huge and sauce selections were nice, although the butter coating/batter was very thick and often more batter than chicken :( Staff always friendly and happy to assist however & always good selection of drinks to test & try!
Price per person
£10–20
Food: 3
Service: 3
Atmosphere: 5
Recommended dishes
Chicken Wings
Parking space
Difficult to find parking
Parking options
Paid parking lot, Paid street parking
Parking
Parking nearby, unless after 6pm when street parking is free
Kid-friendliness
Not particularly suitable

Hello, My visit to yourselves was excellent. The service has improved massively from last time I visited. I would say the service is much better than the Outpost Tower Hill. Your staff were friendly and efficient always asking if we were ok for drinks.The drinks selection was superb although you did not have any Hazy Jane which was a shame. The food was tasty and delivered to us very quickly. I was annoyed at myself for not picking up a can when i left though so maybe your staff could ask if there are any cans that you wanted from the fridge or something like that. That is a very small critique as i had fabulous birthday drink and i cannot wait to return. Thanks very much and keep up the good work. Mark x
Price per person
£30–40
Food: 4
Service: 5
Atmosphere: 5

Upminster needed a Brewdog and somewhere modern to bring it kicking and screaming into the 21st Century, lets hope other investors do the same, its needed - maybe a hotel! The venue is spaced out over 3 floors with the third being a roof top terrace that is going to super busy in the summer. Since opening it's been booked up with guests and the best part about it is that you can take in Dogs for a doggy beer. The food is tasty, the beers are awesome and the staff are doing great. Big shout out of support to the entire team for making it work from the start, in particular, Oli for working there from day one and learning how to deal with the few 'Upmonsters', my words not his, in a very polite and professional way - keep it up!

Bar staff are extremely slow. Popped in for a quick drink before planning to go elsewhere. Ordered table service, waited 35 minutes for two drinks which didn’t arrive, then another 15 waiting to get served downstairs at the bar to question why they hadn’t arrive to only find that the beer and wine we’d ordered had sold out. Can only think that there was a lack of organisation that meant my order was put to the side due to it not being in stock, with no notification of this being the case. Then also had to wait for the refund. What was meant to be a quick drink was an hour wait for no drink. I’m not one to post reviews but this was a complete waste of my time.

I spent a whole day here a few Saturdays ago. We managed to get a table on the rooftop for a while, then went down to the middle floor to grab a table and ate some food. I was pleasantly surprised by the food menu, there were so many vegan friendly options! The selection of drinks are fantastic, not just for beer drinkers but a great and unique selection of spirits also. In general it seemed like a friendly atmosphere, I like that each floor offers something a little different. Definitely recommend! I’d recommend booking a table in advance at the weekends if you want to have dinner, although we still managed to get a table without booking one.

First time I'd been to a Brewdog pub and the first thing that struck me was the enormous selection of beers and lagers. I'm not a great fan of Brewdog beers so went for the Black Heart stout. Really good, stayed on it all night. Also had a burger, very good, too. Quiet at 6, heaving by 8 so clearly popular. Lots of seating but best to book if you want to guarantee a seating area. Friendly staff, food service was a little slow but we ordered when it was busy. Had a great evening with friends, I'd go back.
Price per person
£20–30
Food: 5
Service: 5
Atmosphere: 4
Recommended dishes
VG Chicken Burger

Fantastic place run by an exceptional G.M. Food service is exceptional, upstairs bar needs a little more ice and maybe a fan. But the team are fantastic. I won’t be around for a year or so but when I get back to U.K. I will stop here for a drink. Really nice people. You can tell that these people love what they do.
Price per person
£100+
Food: 5
Service: 4
Atmosphere: 5
Recommended dishes
Parking space
Plenty of parking
Parking options
Paid parking lot
Parking
Use go park app and no issues

Venue was nice, beers were nice wing Wednesday wasn't. If they say something's too good to be true it probably is. The wings were absolutely doused in salt an vinegar, it would be absolutely impossible to eat more than one serving. At the time I felt like the skin had been stripped from the side of my tongue. I woke up in the night feeling like I'd cracked open a car battery for dinner the night before and drunk all the battery acid. I was half expecting to find my guts all over the bed and a stomach shaped hole acid burned into the mattress.

very good service as the bartenders explained each drink we tried and recommended good options when we asked them. some offered more than others but that’s complete fine, they didn’t rush our choices and offered good advice. the drink themselves are good as there is something for everyone in the large selection and then rums and vodkas if beers and stouts aren’t your thing. the decor is pretty and the vibes are good so you’re bound to have a great time
Price per person
£20–30
Service: 5
Atmosphere: 4

Such a friendly bar. Staff always attentive and have a kind word. It's a new bar so there are a few teething issues at the moment but nothing that will spoil your evening. Food is very tasty and arrives quickly. Can get very busy at peak times. During the day children and pets are welcome. (Even have a kids food menu) Roof top terrace is beautifully constructed and will be fantastic in summer. The selection of beer, cider and spirits is second to none. Looking forward to frequenting this bar as often as possible.

Generally love Brewdog, but the Upminster bar is lacking. The beer is numbered but all the numbers on the taps are wrong, the staff can't find the beer, it takes ages. The staff are all too young and nervous and hardly speak. It's not professional enough. The food order is taken with a pencil and paper! Not an iPad. The food was marvelous and the beer fabulous. Just need some older more experienced staff to lead the others and a more professional ordering system and get the beer numbers, matching the taps

It's about time Upminster had another pub. The selection of beer is great, and the quality of the beer is excellent, however... Although there is a disabled toilet on the ground floor, there is no lift up to the roof garden. As I use a crutch, it's impossible for me to go up to the roof garden, which I have been told is really good. Therefore over all, a score of just 2 for not thinking about disabled people who, I am sure, would love to go up to the roof garden.
Service: 4
Atmosphere: 3

Went in last Saturday and the service was astonishingly bad. I was served by a short boy, I believe his name was max, and everything was taking so long at the bar, he got the order wrong every time I got served by him. I came to a man with a beard wearing a hat with my complaint and he managed to fix it instantly and was very helpful. He was very apologetic, fast and helpful. And another blonde short haired man was very good to. It is just a shame that certain staff let this place down

Came in Friday 9th December for a work Xmas do and everything was perfect. We had a booking for 7:45 however rang to explain we would be 15 mins late, they were more than understanding and had our table ready for when we arrived. Aiden greeted us at the door and was so professional. Barman called George took our drinks straight away and seemed very knowledgeable about the different beers they had. All of my party had a great time. We will definitely be back.

Staff are great, but the whole experience was a let down due to the GM Asked staff if we could rotate a sofa to watch the England game A flat no from the GM would have been acceptable. But the GM’s rude response and the way he aggressively responded to his own staff was not. Just a jumped up little man on a power trip. Needless to say we walked out. Hopefully the little twerp learns how to treat his staff better before they walk out too

Absolutely AMAZING experience. So far the best brewdog I have been to. Larna and Aiden were wonderful people who were so accommodating. They took the time to say hi to my dog and make sure we were satisfied. Staff didn't look rushed and looked like a positive place to work. Happy staff made us happy customers. Obviously this place has only been open for 4 days so not going to be perfect, but they were perfect for us!

It's alright. Very clean and lots of staff when I visited who were very polite and welcoming. Most pints are around £6 quite expensive for what it is. None of the beers really blew me away which was disappointing. Inconsistencies in the pouring of the pints as well. ordered a round of 3 which all had noticeably different sized heads. Worth a try but definitely to expensive for what it is in my opinion

We are at the pub since 2.00pm we are denied drinks because we have been there too long. What a joke. I would not recommend this place.
Price per person
£80–90
Food: 1
Service: 1
Atmosphere: 2
Parking space
Somewhat difficult to find parking
Parking options
Free street parking, Paid street parking
Parking
None PLEASE O NOT GO THERE

I made a quick visit to Brewdog Upminster today while visiting London. The staff here are excellent and very friendly. I've been emailing Lana regarding some merchandise and it was kept aside for me and the staff on duty were very helpful and chatty. I'll definitely visit Brewdog Upminster next time I'm in that part of the world, enjoy your Liverpool postcard!

It was quiet when we visited yesterday lunchtime. As it was my first visit to this new pub/diner the waitress gave me some samples of the craft beer on offer. The beer was good and the burgers were amazing. I imagine that if we visited in the evening when it was busier the atmosphere would be 5 stars.
Food: 5
Service: 5
Atmosphere: 3

The newest Brewdog around and it has yet to settle in with the staff and the food. Beer is always good with a wide selection. Food is standard burger fare. Bar is child and dog friendly with a mixture of high tables, standard seat and easy chairs. Overall, the staff need to settle in to get to full Brewdog standards but I'm sure they will get there soon

One of the best Brewdogs I've been to (And I've been to alot) wicked atmosphere, Love wings Wednesday, 3x floors with a roof terrace that's great in the summer, music was spot on as well
Price per person
£90–100
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Buffalo Loaded Fries, Chicken Wings

Not a bad place to go for a quick drink but the food is very average for what it costs but the atmosphere is generally good but the service can be very questionable at times as the staff do not seem very interested in customer service or serving.
Price per person
£20–30
Food: 3
Service: 2
Atmosphere: 3

Trendy type of place with a good pilsener type beer here annoyingly gone without trace following week. Outdoor seating. Some really loud and tedious people here on a Friday night, I suppose you can't blame brewdog for that and yes I would also concede it was my choice to live in Upminster
Service: 5
Atmosphere: 3

Just fabulous! Booked the upstairs for my sweet baby’s pawty! She had the most wonderful day! The staff were so accommodating, food and service were exceptional. Would recommend to anyone wanting to plan a special celebration for their precious furry child.
Food: 5
Service: 5
Atmosphere: 5

Everyone, servers and door staff very attentive. Manager was on the ball. Service was second to none. Food was brilliant, very well priced and delicious. Beer was so good. Atmosphere was just what you want. We even tried tasters which helped lock in some new punters. Perfect evening. Ten out of ten.

Longest and most incomplete service I’ve ever experienced. Food was nice. Good drinks. Very friendly staff. But food arrived before drinks order. Drinks orders forgotten 2-3 times. Deserts orders forgotten and reminders ignored. Hopefully they can sort this out before it becomes a reputation.

We didn't eat so I can't comment on the food but a really friendly place with a great vibe. The staff are genuinely invested in making sure you have a good time some great lager and more importantly some really good music!
Price per person
£20–30
Service: 5
Atmosphere: 5

Good selection of beers, ales, gins and ciders but the customer service was what was really noticeable. We had a great guy who was friendly and attentive and helpful. We didn't eat anything but the food looked delicious.
Price per person
£10–20
Service: 5
Atmosphere: 4

First time visiting this brewdog and it didn't disappoint, lovely chilled vibe, staff very friendly and really enjoyed the Yonder raspberry sour.
Price per person
£10–20
Service: 5
Atmosphere: 5
Kid-friendliness
Well behaved children always welcome

Nice inside. Staff helpful and friendly. A few problems with service - drinks order was lost but overall not bad. The vegan plant stack dish was okay, not great, probably wouldn't have again. Great that half the menu is plant based though. Dogs welcome. Decent place overall.

The food was amazing. The drinks were perfect. Alot of choice. And the staff were friendly and kind. I especially love the girls toilets amenities. love the history behind brew dog. Dog friendly and dogs can have a paw tastic birthday xxx …

Typical BDog venue obviously popular as all the tables were booked. Thankfully we were there late afternoon so could get a seat before the evening bookings. Not much in the way of guest beers but a large selection of BDog beers. Made welcome by the staff.

Great place. I would recommend getting smaller drinks to try out more. And if you're hungry, certainly go for the Korean loaded fries, huge portion, and very tasty.
Price per person
£20–30
Food: 5
Service: 5
Atmosphere: 5

Brilliant service. Brilliant tasting beer. Staff were very fast and polite. Would’ve been a 4* but Jay behind the bar gave us free samples as we didn’t know what to get and he was really helpful and knowledgeable. I now know what I like at Brewdog

Great beer and atmosphere. Service solid, bit not exceptional.. was awiyh a larger group, they catered gor us very well.
Price per person
£40–50
Food: 4
Service: 4
Atmosphere: 4
Recommended dishes
Chicken Wings

cant rate food but look good just went for a drink. love the fact they have games about to sit a play with your other half or friends. reasonably priced definitely goings back
Price per person
£1–10
Service: 5
Atmosphere: 5

Staff very friendly & helpful. They are quick to offer tasters to the very unique drinks. We will definitely be going again. Especially to the roof top bar.
Price per person
£10–20
Food: 5
Service: 5
Atmosphere: 4

The food is amazing. The vegan options and non-alcoholic drinks are great. The staff are friendly and a wide range of craft beers are always available.
Price per person
£20–30
Food: 5
Service: 5
Atmosphere: 5

Great local brewdog. Friendly and helpful staff. Table app didn't work on my visit (none of the beers would load) but this just meant I had to go to the bar and sample a few beers first! Can't wait to try out the rooftop in the summer!

Lovely food great atmosphere and all the staff were great, not taken on the beer unfortunately but that's purely down to personal preference
Price per person
£50–60
Food: 5
Service: 5
Atmosphere: 5

Nice bar, different to other pubs in Upminster. Staff very helpful and friendly. Food was good, though menu is a little limited. Would recommend
Price per person
£10–20
Food: 4
Service: 5
Atmosphere: 5

Received excellent service here, beverages tasted lovely, fast an efficient service. Saw some staff being treated unfairly by a certain customer.. they dealt with it very professionally. Props to brewdog Upminster …

Love this place Beers crisp to the taste Food excellent Staff friendly Great atmosphere Not yet been to the roof bar, but aim to soon
Price per person
£10–20
Food: 5
Service: 5
Atmosphere: 5

Best place to hang out and drink in Upminster. Prices are comparable to the city, but good quality food and drinks, great atmosphere.
Price per person
£10–20
Food: 5
Service: 4
Atmosphere: 5

Nice beer, nice food and a nice looking venue. Not too noisy and plenty of seating. It got busy so booking is essential. It is expensive, but I expect that from a Brewdog. Its essentially London prices but in a suburb.

Went for drinks on Saturday evening, good selection of beers and food we had was pretty good.
Price per person
£20–30
Food: 4
Service: 4
Atmosphere: 5
Recommended dishes
Chicken Wings

Lovely spot. You know what you’re getting with a Brewdog these days. Food was good, beer selection wide, and staff lovely as always. Estelle, the dog mascot, is a total peach. Thanks, everyone - we’ll be back!

It was ok but didn’t live up to the hype. Online ordering is a farce (just don’t bother as half the stuff on the menu isn’t available). I’ll not rush back
Food: 3
Service: 1
Atmosphere: 2

Excellent Time at The First Brewdog Bar in Essex! Very pleased with all the Beers,Food etc also the Staff were very professional and helpful So pleased that this place is my new favourite Local …

Great lunch today. Left it a while as its been so busy. Service a little slow but it has only just opene. Beer and food good! Will be back and can't wait for the summer and use the roof garden!

Lovely bar in the middle of upminster. Food is great with good mix of burgers and wings. Beer selection is awesome. Allows kids and even dogs during the day so we'll worth booking a table.

Great place, was a bit quiet in the afternoon, which was nice to chat with friends good selection of beers, nice staff.
Price per person
£1–10
Service: 4
Atmosphere: 4

Nice and quiet..very light if u know what I mean... Pleasent atmosphere. Music and sports on big screen not intrusive.
Price per person
£1–10
Service: 5
Atmosphere: 5

I'm glad they are open in Upminster, it would be great if they have more foods in this branch, staff are friendly and helpful
Food: 5
Service: 5
Atmosphere: 5

Fabulous. Just what Upminster needs! Cool decor and friendly service (plus a sh*t load of strong beer - what more can you ask for..?)! Can’t wait to return. ❤️

Huge fan of this place in Upminster! Often has events going on such as quizzes etc and the food is great!
Food: 5
Service: 5
Atmosphere: 5

Nice venue and great staff. There were some issues around service but put this down to it being the opening weekend. Will definitely return in the future.

more staff needed to deal with the numbers of customers otherwise a lovely night with friends
Service: 3
Atmosphere: 5

Great drink and Chicken buffalo burger was soo good
Food: 5
Service: 5
Atmosphere: 5

Nice place. Very contemporary, service is a bit slow but plenty of space and lot of variety

Very good burgers
Food: 5
Service: 5
Atmosphere: 5

Lovely atmosphere, great service from staff and the food and drinks were lovely.

Fresh beer, fresh chicken slices and fresh fries! Lovely place and good service.

Tried a few pale ales all were very tasty! Good atmosphere and great decor too!

Great beer, lovely staff and dogs are welcome. Really enjoyable experience.