Overall my experience at Brickell Buick and GMC was not a good experience, at first everything seemed okay but has things keep going few things happen, they tried to charged me $1995.00 for a warranty even tho it said warranty included on the auto trader post just like all their other vehicles posted in auto trader, also permaplate for $499.00 dollars, talked to a detailer at my place of work and he commented that truck did not even get a good wash, btw truck never got a wash prior to me picking up, i had to remove price sticker residual myself, Oscar M Veiga sales man knew since around 3pm that day i was driving to purchase vehicle, it was night time when arrive to Brickell Buick and GMC, so was not able to fully inspect vehicle and also drove from Naples FL so was in little bit of a rush to get back home, i bought the truck since i really needed for work purposes, few problems with the truck i seen like the tire pressure monitor light and dents and front and rear bumper damaged was all a surprise upon arrival since Oscar M Veiga send me a video of the truck and did not point any of those issues, fast forward to me getting back home, the truck is leaning forward, found truck had bigger tires in the rear axle then in front axle also nails on 2 tires, 275/55/20 on front axle which are the correct tires and 275/65/20 rear axle, and one of the front tires had a big bubble causing strong vibration driving back home on i75, indicating the did not performed an inspection at all!!! could have had a blow out, also transmission mount was completely disintegrated causing clunk noise when accelerating from a traffic light. overall experience was a nightmare, careful with this dealership. here are some pictures. i have spend over $1000 dollars on new tires, tire pressure monitor sensor and transmission mount not even a week of ownership of truck. Also never got a call back since i tried to contact them on 12/7/2023, today is 12/12/23 never got a response, keep in mind they were asking $24,800 for this truck.

The dealership advertised a 2023 GMC Yukon XL Denali Ultimate VIN 1GKS2KKL4PR293837. The vehicle is listed with 1,579 miles. They listed every option in the description to include all of the options and dealer-installed options that appear on the window sticker for this VIN. I negotiated a purchase price of $XX with the New Car Sale Manager, Miguel DeLeon. Come to find out, they never installed most of the dealer-installed options that appear in their description at all, to the tune of $3,550 worth of missing items. When I brought this to Miguel's attention, he said, "Sorry pal, this vehicle is as-is." I said, "Miguel, you can't advertise this vehicle using a window sticker and description that includes all of these items, let me negotiate a price with you based on that information, then tell me that that's too bad for me, the vehicle is sold as-is. That's beyond deceptive." He said, "That vehicle is sold as-is." This is a classic bait and switch - any reputable business would either install the items the customer thought they were buying, or renegotiate the price based on the $3,550 worth of missing parts. UPDATE 17-July-2023 - In response to the spin doctoring from the dealership below: I expected this sort of revisionist history from this dealer, so I took a live video of their website and the advertising for this vehicle before they had a chance to alter it. You can very plainly see all of items I mentioned - all $3550 worth - are listed on their advertising as being included with the vehicle - the most expensive of these items was the catback performance exhaust option which was listed under the "MECHANICAL" description tab on the advertisement. The missing roof rack was listed under "SPECIFICATIONS." All of the items they said were taken by the first owner were listed under "INTERIOR." Decide for yourself - this was my experience with them.

A Callous Disregard for Customers at Brickell Buick GMC My experience at Brickell Buick GMC was nothing short of infuriating. Lured by a used Yukon listing, I engaged with a rep named Jose over the phone. Though the initial vehicle was sold, they pitched another Yukon at a $4k higher price, assuring a possible price negotiation. I PLEADED with Jose. I let him know that I have two young kids, and before I make the long trip down, I NEED to know if they are willing to match the cost of the previous car (which he proactively offered). He assures me, we'll make a deal. With young children, I hesitantly made the 1.5-hour drive down. Upon arrival, confusion reigned. No one knew Jose; my search for Miguel, the manager Jose claimed to have consulted, led to Winston, the Used Car manager. They were clueless about our prior conversation, and the Yukon was freshly traded in and unsellable—filthy with a 'Not for Sale' sticker on, and tons of dirt and the previous owners' belongings and garbage. A frustrating 45-minute debate ensued, only to have them uphold the online price, now inflated with a hidden $1,995 maintenance fee. Winston offered me a $500 discount as a "courtesy" ... like a slap in the face. Despite my upfront honesty, it's evident that Brickell Buick GMC had no regard for making a family with small children drive 2 hours for a sham negotiation. Their false assurances were a blatant bait, showcasing a callous disregard for customer trust and time. I strongly advise against entertaining a purchase from this dealership; the lack of transparency and empathy was astounding.

At first manager and sales representative super attentive, persistent and willing to make the sale. Then I decided to Purchase the 2021 Buick Enclave on Monday January 17, since prior to doing the financing I was asking about the second key of the vehicle, sales man, financing all said they will get the key. I did the financing signed all the paper work and asked about the second key, then I was told there was just one key and that they would have to contact the previous owner to see if they can get a hold of the second key. I was super upset since I kept asking about the second key before doing any deal, and coincidently they waited till after to tell me that there is no second key and they would need to locate the previous owner to see if there is one. Working for customer service myself, I can’t believe being the actual dealer that I can’t be provided with a second key right away. Almost $50k in a vehicle and I have follow up constantly to see if there is any updates on the second key for the vehicle. I can’t believe everything that needs to be done to be provided with the second key which is something that should have initially been giving with the sale of the vehicle. Was also told the car was just serviced, and car is showing 22% oil life and tires low in air. Just not happy at all.

Extremely great service from the whole Buick GMC team. Luis Manotas was the salesman who assisted me in my whole car buying process and his service was perfect. He went above and beyond to make sure that I was happy with every decision I made. He made me feel more like a friend rather than just any customer. Professional tone, work, and attitude, he was honest about everything and even gave great advice. The Used Car Sales Manager Dario was also very friendly and professional; made sure that he had a moment to meet with me and talk to me and made sure that I was getting the assistance I was looking for. He is not like the other managers at other dealerships who don't get to speak to customers; he made sure to meet with me one on one. Guillermo is the Finance Specialist who helped me get the rate I was looking for; I came in told him what I was looking for and he made it happen! He didn't stop until I got the deal that I wanted, very helpful guy! Overall the experience at this dealership is one that I will remember and will recommended to everyone I know because they don't make you feel like you're at a stereotypical dealership, they make you feel at home.

I called many times ahead and was determined to find an available Envista so I knew I was coming in to make a purchase. At first I felt like I was getting bounced around and was told no demo car to drive which I came in specifically to do; however ultimately I decide to go forward and secure the only model that was coming in to purchase regardless of not have driven it. I got introduced to Mario to discuss price and he understood what I wanted and we agreed on price so I said I would call tomorrow to arrange purchase. I called in the and let them know I was coming in later. When I got there I met with Mario in finance and he assured me he would help execute this efficiently and immediately felt like I was in great hands. Jackie- another salesman was there and told me I could test drive the car with him since I had not gotten to on the previous night. He was great and answered so many questions, and I enjoyed test driving the Envista. Then Mario in finance was very patient and helped get everything done and I was very happy.

On Monday May 8th 2023 I was in a situation where I had no choice but to buy a new vehicle. My 2021 GMC Acadia had broke down when I came back from a cruise out of Miami and the part was on backorder. So I gave in and bought a 2023 GMC Canyon Denali. This dealership has to worse customer service. On the day I bought it I was promised a second key within a week. Here it is almost 4 months later and I still don't have the second key. I have called numerous times only to be told someone will find the key and mail it out to me. Also I was NEVER offered a tire warranty. All my vehicles have had them in the past and now I have to pay $300 for a new tire because of a screw in it. If they'd offered the tire warranty I would have gotten it. This dealership is by far the worse I have ever dealt with. Horrible customer service. Don't buy from them they will screw you over one way or another. ALL they want is to make the sale. I work in this industry so I know how shady dealers are. A one star is too much for them.

Just went to this dealership after being to two others because I was having problems with my battery. Lorenzo Buick told me that it could take two days to check it out, then I went next door to Autonation Chevy in Doral, the guy gave me the excuse that the car wasn’t under warranty anymore and I had to pay for the battery. I told him that the car is certified and it comes with bumper to bumper warranty for a 1year, still he said no. I had to go to this two places because I was far away from Brickell, but I was able to get to Brickell not before talking to service advisor Violeta. She was extremely professional and she checked for me if the battery was under warranty, which it was, and told me to go there and they will replace it asap. Well, asap they did. She was extremely helpful and gracious, she helped me super fast and was ready to helped me when I got there. Definitely will be there all the time that my car needs service. Thank you Violeta!

Great service! I couldn’t find the truck I wanted anywhere. I finally came across the one I had been looking for online at Brickell Buick GMC. The dealer ship was out of town since I live in the Tampa Area. I contacted them and Richard Villasmil got back to me very promptly. He was able to answer all my questions over the phone and through text. He gave me a walk around over FaceTime since I wasn’t able to get there personally. He made the whole experience very smooth. Other places I tried to call would take days to get back to me but not Richard at Brickell Bruick GMC. We did the whole transaction online and over the phone. And then they had it shipped right to my house. Even after I had purchased the my truck, I had some questions and Richard was still quick to answer my questions. He was on it! If you’re looking for a vehicle then go check them out or give them a call. I’d ask for Richard Villasmil. I would definitely recommend them.

I contacted this dealership after identifying a vehicle I was interested in purchasing. Received telephonic communication from two different staff members Mateo and Michael. I confirmed an appointment time and date. I went into the dealership and was then put with a new salespersons who couldn't not locate the car, she disappeared no communication just left. During my visit I was then engaged by another sales person who attempted to help me locate the car stating it was in service. Well we walked to that area just for the car not to be there. After a 40 minute drive to the car lot, several text messages, and telephone communication. The car was not able to be identified at the lot. I attempted to contact Mateo while on-site to inquire about the car and received no response to this date. I was surprised by the customer service I received based on the positive reviews.Needless to say I went to another dealership after being frustrated.

I wish I could give them ZERO stars. I have been trying to reach this dealership since TUESDAY! It is now Thursday before I get someone that is interested in returning my call. I live out of town otherwise I would have walked in. By the time I spoke to the manager the car I was interested was sold to someone in parts.... if they only want to sell in house then I will take my money elsewhere. Not interested in working with people like this. Update: the previous buyer wasn’t able to afford the vehicle so needless to say the used car manager (Dario) was able to contact me and get the process started. Josh with financing was an absolutely pleasure to work with and went above and beyond for me. Dario also did a great job and was able to ge the deal done after many hurdles. There is always room for improvement with any business any I truly hope their communication improves.

I bought my car with Joel who was very attentive and found me a great car at a price I was happy with. I love my car and think Joel had great service. The process of buying was overall smooth. After buying I had trouble getting copies of my paperwork, tags, and a refund I was promised. But after filing some complaints they did fix everything for me and apologized, which I appreciate. For this reason I am changing my review from one star. Unfortunately I can't give 5 stars because it did take 2 months, calling, emailing, showing up in person, leaving a bad review, and filing complaints to get assistance. My car has been good and reliable so far. A month after purchase some lights came on on the dashboard but luckily I bought an extended warranty, and the car is a 2013 so it is a bit older. I love my little car and am happy with my purchase.

My first experience today with Brickell Buick was excellent. Arriving for my 1230 appointment, Service Advisor Violeta Rodriguez was very pleasant and efficient in creating the service request so that my issue (noise when turning) was documented properly. Technician, Alberto, immediately started working on my car. A ride in the car with me driving was needed to hear the noise. Alberto found the problem and ordered the still under warranty part. In the process, without being asked, he properly inflated the tires and at my request inspected the belts and hoses for wear. At no time did my car sit without attention. Violeta kept me informed and I was on my way without a charge. The two waiting areas are clean and pleasant and one had a small deli/coffee area without a charge for the waiting customers. I highly recommend this business.

I recently purchased a car from this dealer and I had a great experience thanks to the staff that took care of me. Chris and Mayito were amazing, they were very patience and helped me find my dream car. Even though my dream car was a bit above my budget they worked with me and gave me some extra discounts to help me get close to what I wanted to pay. They even paid for my uber to get there ( I came from Boca Raton, so not a cheap uber). Overall, they helped and guided me with the entire process and made it so easy to buy my car. Everyone at that place was very friendly and made us feel very confortable. Also, they have the best coffee ever!!! No kidding! I highly recommend this place if you are looking for a car. If you go ask for Chris and Mayito. They are amazing they will take care of you.

Ara Adan was incredible from the minute my wife got on the phone with her to explain our problem. We found out the air conditioning in our 2021 Yukon Denali wasn't working 3 hours into our 22 hour drive to Florida to go on a cruise. We had seven people in the vehicle and could not turn back due to our departure date. Although Ara could not do anything about our ride down there, she assured us that she would get the vehicle in and get it looked at while we were on the cruise. when we returned the vehicle was fixed and we had a perfect ride home. Really good thing as the rains had just started. That would have been a rough ride home without the excellent service from the GMC team in Miami. What a class act, even sent me off with a Cuban coffee to keep me going for many miles.

***BEWARE OF NOT GETTING PAID TIMELY IF YOU SELL YOUR VEHICLE TO THIS DEALER*** I agreed and shook hands to sell my vehicle to this dealer on October 5, 2023. After we reached our agreement, I was told my check (whatever was left after paying lien holder) would be ready after they paid off my car and the lien was released. I am not sure why they couldn’t pay me the difference at that time, but it gets worse. My lien was released and in I confirmed this with the Accounting office, but now there is no one who can sign off on my check. I was told hopefully by Friday they’ll come to sign my check. It’ll be over 2 weeks to get paid for a car I sold/handed over the keys when I shook hands on that deal. Never again. Seller’s Remorse.

Usually I don't like taking reviews. However, I had to today, It was a minute when I met the Broker Mr. Richard, to see he cared to take his time with me, so being this was a first buyer experience on a vehicle, I felt relaxe and not rush or pushed. Look, not only I was happy and very comfortable chosen my first car. I left so please. So, "overall", I was absolutely satisfied with the service that he provided to me. All was well so well and below I am showing off me with a great price and a new car. he was very nice, patient and loaded with a genuine great attitude. I tell you choose this guy, and yes, you could work with him' hear it well. you can work with him, also, below is me and a new baby Thank to you Richard

I am delighted to share my exceptional experience with Brickell Buick GMC. Over the years, I have been a loyal customer, and their service has consistently exceeded my expectations. The team at Brickell Buick GMC has demonstrated a commitment to excellence that sets them apart. I have always been impressed by their professionalism, attention to detail, and willingness to go the extra mile to ensure customer satisfaction. I must commend Victoria, in particular, for her outstanding advisory and customer service skills. She has consistently provided me with expert guidance, answered all my questions, and made the process a breeze. Her friendly demeanor and extensive knowledge have been invaluable.

Good morning, I have to say about my great regret of buying a GMC with you, it is the worst decision I have ever made, I own two GMCs and my experience has been really terrible, both in that we do not have spare parts or when it comes to maintenance. They are always lies and no one knows how to give you an answer. I think that in times of so much competition, the poor service and disinterest of many people like Mrs. Sistina make me never want to return to that place again. I hope someone can read this because it is very annoying to think that you are in the best hands and spend a lot of money on a car for no one to care.

We called for a car that was online. We told them our cash offer out the door. We explained we lived 1 hr away. The “VIP manager” whatever that means assured us we wouldn’t waste our time. Lo and behold we get there the truck definitely had body work done on 2 doors b/c the paint was horrible super noticeable. They wanted to insult our intelligence and say the paint from factory is bad and sometimes turns out that way on a 2021 okay we were still willing to pay the original cash offer we gave then they come back with $10k over what we said we were not willing to go over what a joke what a waste of time!

Customer service is terrible. Titled the wrong vehicle in my name. Causing all types of problems. We have to file a fraud case with the state and are being asked to pay tolls on a car that is not ours. Service information for the vehicle is being sent to us so they are giving out other people’s information. Don’t trust this dealership. Service manager Miguel never returns phone calls. Joshua Gonzalez in financing and Jose B in sales admitted they did this and have not fixed it after a month. Will be reporting this dealership to the state for investigation.

I just want to take a minute to rate my recent experience at Brickell Buick GMC..As you can see I gave it 5 stars. This was a very smooth proccess from beginning to end. More specifically I want to high praise my salesman Oscar Veiga, well known as 'Oscarito Precios Bajitos" who was extremely helpful and professional. His knowledge and experience in auto sales was far superior to that of the salesman I encountered out there. Thank you Oscar, this wouldn't have been possible without you and the help of finance department, please keep your good work!

The absolute worst dealership experience. We are already an owner of 2 GMC trucks. We were interested in a truck and when we got the paperwork for out the door price is was OVER THE TOP higher than what they were projecting on their website. The GM called us and said "if you don't want to do business with me, I don't care." We don't care either but when you are giving us a price significantly higher than what they are advertising online - that's when there's a problem. Best of luck going here.. we wouldn't suggest it.

Excellent service! Easy to schedule a service online. My advisor was Stephanie and she was awesome. I do recommend using the Alto car service instead of waiting for the car because it took a long time since I was doing some extra services. The regular service was estimated 2 hours so I think it is very convenient that they offer complimentary service to take you were you need and pick you up when your car is ready. All the staff I interacted was very professional and courteous. Im defined taking my GMC here again .

I’ve been a loyal Buick owner for many years and I had the privilege of working together with Jackie Babani once again when it came time to upgrade to a bigger car. Couldn’t be happier, the car is gorgeous, exactly the grey colour I was hoping for and trading in my Envision for the Enclave was a super smooth and easy process thanks to Jackie’s expertise and service. He cares about his clients wants and needs and will never steer you wrong - go see Jackie at Brickell Buick GMC in Miami if you need any new car!!!

I recently went to this dealer for the first time to buy a car, from the first moment they made me feel like family, showing great professionalism, especially the salesman Ulises, the financier Joshua, being the ones I had the most contact with, as well as the rest of the people. the employee and manager. They made it possible for the entire purchase process, which is generally complicated, to be very easy and pleasant. Thank you all for your help and support.

Let's start off by saying Evanyelis is absolutely fantastic, She’s an amazing saleswoman that goes above and beyond others! I found this dealer online and submitted an inquiry on a vehicle that was listed and the following morning Evanyelis immediately reached out to me. He was quick, knowledgeable, diligent, very helpful and friendly. She told me everything I needed to know about the vehicle: took pictures, made videos. I recommend 100%! Thanks

Awful experience. Master mechanic lied about the "repairs" that my car needed. Quoted me $7,000.00 to make the "needed" repairs. Took my car in for an oil change and now I had an oil leak, power steering fluid leak, bad motor mount and a bad strut. Took my car to another mechanic for a second opinion and the oil leaks were from the oil change. Nothing wrong with the strut or the mount. SCAMMERS. Take your car for a second opinion! No stars.

Horrible service they will try to rob you. I took my vehicle there to sale it. I was also considering trade in option, but I wanted to see what they offer first. I set an appointment and took the vehicle and the offer me 30k, when CARFAX, Carvana and Autonation offer me 40k-45k after taking the vehicle to their dealerships. I dont recommend anyone to sell their vehicle here, and I cant imagine how bad will be buying a car here.

I can’t thank enough The manager Juan Cabrera , Reinier Gonzalez and of course “El Musico” THE BEST SALESMAN they are ALL very professional and went out of there way to get me my car. Did everything. I highly recommend them! They treated us like family everything was a quick process. Thanks to all for getting my husband and I our Dream car for our family GMC YUKON XL . I will be back with my family to get new cars

I had the pleasure of working with Violet. She was so helpful and very friendly and upfront about costs and what she considered major and what could wait. I'd definitely come back to this location, seeing as I drove 2 hrs to come here. The whole staff was very helpful and friendly. The place itself was clean and very nice atmosphere. Thank you Violet for a phenomenal experience

I really appreciate the dealer’s personnel specially Mr Oscar and Joshua. Both very professional, they help you till you understand and you are satisfied. They don’t rush you out and they treat you like family. I’m very happy with my car and with them, very good prices, speedy process, I would recommend this dealer and both of them, really easy people to work with. Thank you guys.

Mrs. Violeta provides clear guidance of entire services process. I took my Buick Enclave for Maintenance 50k miles, plus other minor adjustments. She totally understand my comments, driving solutions as expected, including extra recommendations for my vehicle care, fully transparency and excellent communication . I am 100% satisfied with her support and kindly service attention.

The entire experience was great! From Dropoff to Pickup the staff was extremely nice and knowledgable. Violeta Rodrigues, who was my service advisor, answered all of my questions and I felt very at ease. The service guys were super nice and made sure that I knew what was going on with my car often. Thank you so much for your great service! Nice to have ya'll in Miami!

I saw a GMC terrain begin advertise on your website. We contacted the owner and was handed over to Mr, Richard Villasmil. He was very kind and answered all questions we had pertaining to that vehicle. He even went over and above to drop our vehicle to our house. Thanks Richard, I do recommend Brickell Buick GMC to others. Asked for Richard he'll take Good care of you.

I have bought more than 5 cars at this dealer, if you need help look for Jose and his son . They are amazing. On the other hand, if you need service look out for Violeta, she always ready to help you out with anything that you need. The whole team starting with Mario the sales manager is the high customer service. Hopefully, they keep this excellent customer service.

I went to Brickell Buick for a service. From the moment I walked and Violeta scooped me up from the waiting area she was very welcoming and honest about the work my car needed. I would definitely come back to this location and would make sure to work with Violeta again. If you’re deciding between the other location or this one definitely choose Brickell.

They lied and were dishonest in advertising the price of a car. This could be considered auto fraud cases. I trusted them but did not verify all the documents due to a small print in the cell phone. I got scammed by a dishonest car dealership. Find out from the bank that they charged preparation fee and other fee for more than couple thousand dollars.

A week ago was my second time leasing a car at Brickell Buick with Raul Feliu. This is the 9th car leased by my family and we have experienced excellent service. My family and I feel satisfied and happy with the personalized attention we received from the manager and our seller Raul Feliu which has helped us get the best cars.

They stole all of my Costa and Oakley sunglasses during a regular service. It was about 4 pairs in total that I had in the car. Stay away from this dealer. They even told me they couldn't service the performance intake air filter even though it is an OEM factory item. They told me to service it myself. This dealer is horrible.

I deal directly with Service Advisor Yesenia and she is great! When I text her for an appointment, she responds quickly and when I take my car in she tells me what needs to be done, the projected cost and how long it will take to complete the work. She is professional, friendly, helpful and a true asset to Brickell Motors.

I just purchased a GLS 450, and Luis Sifontes was my contact and salesman. He was very helpful. I left with the vehicle and had an issue, and returned with the vehicle, and he personally had me a live check cut to accommodate the situation. I give Luis a 5 rating for customer satisfaction!! …

I want to first of all thank Stephanie for having greatly contributed to the repair of my GMC Acadia. I congratulate you for the professionalism, dedication and love with which he carries out his work, I was truly very satisfied with his help. If I had to rate it on a scale of 1 to 100, I would rate it 200.

Seamless experience from first contact to final purchase. Richard V. was really professional and was always available for any help I ask for. Coming from Europe, it's very valuable to trust someone you're dealing with for a car purchase since the beginning. I definitely recommend this Car dealer !

I had an excellent experience! Everyone was great to work with, was very responsive, and went above and beyond with any questions or special requests I had! I would highly recommend to friends and family. Was happy to make a deal with them and would definitely consider them again in the future.

Had the absolute best experience with everyone I worked with. Chris, El Músico, and Guillermo were a pleasure to work with, friendly, and professional! So happy to have made my purchase at Brickell GMC and will definitely go back, and would refer to anyone looking for a new or used vehicle!

The only option for oil change is the most expensive one, they don’t have other options in the top of that the lady send me to find a place to pay, I have never have a horrible experience like this one. The other buick dealers give you a better service, I will never get back to this dealer

LIERS, they lie to you to get you to come in not caring about peoples plans and things they have to move around to be able to get there. I was told a vehicle was put on the side for me when i got there the vehicle was supposedly sold and wanted to put me on a waiting list.. don’t shop here

It was my first time buying a vehicle and I was nervous it would be a bad experience. However, I had the best experience, everything went smoothly and I even had fun. Everyone was accommodating and professional, I would definitely recommend anyone looking to buy a car to this dealership.

Five-star experience, Starting with our seller Jose Proveyer “El Musico”, who is the best in kindness and knowledge, also the manager involved in helping us feel like family, in general, believe me, you are a team that has no comparison. Thanks for making it a smooth and fast process.

I'm very happy to have the help of Violeta Rodríguez, she provided me with helpful assistance and solutions. Her knowledge and support were greatly appreciated, making my experience positive and productive. I’m grateful for her expertise and willingness to assist! Gracias Violeta!!

I am in love with my new 2022 GMC Sierra 2500 Denali!!! I loved my experience while at the dealer my sales person Raul made everything so easy and smooth, thank you so much also Alexis helped out a lot as well. Again thank you so much for everything I highly recommend to go here

They lowballed me on my truck offer and wasted my time. Got an offer for 36,500 from carmax. They offered me 33 after emailing and calling me FIRST saying they were so interested and willing to beat offers. Came all the way in and they wasted an hour of my life. Don’t go here.

I recently took my GMC Yukon for its first service at Brickell Buick GMC. My service advisor (Violeta Rodriguez) went above and beyond to fulfill my expectations, and even days after the service, she is still assisting me with some other services I have pending. Great service.

Upon arrival we were met by Mario Coquiere the sales person. He was very courteous and informative. The sale went smooth and conducted in a very satisfactory manner. No long hours of negotiations or aggravation. I highly recommend Mr. Coquiere and the dealership.

Stephanie, was very helpful, I had an appointment on the 31st but was going on the 29th to Pompano Beach, FL. I had little oil life and did not want to go like that and even though it was like 4pm she was able to give me the service I needed. Thank YOU GMC Buick.

I had a great experience buying a truck at Brickell Gmc Buick. Richard Villasmil was very professional and straighfoward. He was very helpful. Will definitely be coming back if I ever need another vehicle and will recommend him and the dealer to friends family

Richard Villasmil in pre-owned department was outstanding. He made the entire experience smooth, professional, friendly and efficient. Many thanks to Richard, Elias and Josh in finance Dept. I can’t say enough about how great they made my buying experience.

Best service I have received my service advisor Violeta it was very informative and helpful. I really appreciate it. This is my first time getting my oil changed done in Miami and it was a great experience. Thank you so much for your time and patience.

Jackie is amazing, very attentive and is always more than willing to go over and beyond to make the car shopping experience a pleasure! Mario, Alex and Josh - THANKS for another memorable experience and ensuring I come back for another 10+ yrs!

I really appreciate the dealer’s personnel specially Mr Oscar and Joshua. Both very professional, they help you till you understand and you are satisfied. They don’t rush you out and they treat you like family. I’m very happy with my truck

I am so happy I lessened to the reviews and went to this dealership. Amehd Mansur along with the finance manager and sales manager made this an easy painless experience. The professionalism combined with the fact these these folks are down

Extremely happy with the services department they are super professional Violeta Rodriguez I went for a recall service but part weren't yet but she provided us with all the information needed to help us, I definitely have 5 stars for them

This is my 2nd time purchasing a vehicle with Brickell Buick GMC and I honestly would not go any other job place. The staff from the service center to the dale center are amazing and truly care about the well being of the customer and I

Richard Villasmil is very professional and went out of his way to get me my car. Did everything from documentations up to delivering my car personally to my address. I highly recommend this guy! Thanks brother for getting me my mustang!

Violet in customer service has been amazing over and over with helping me and my range rover get serviced promptly and efficiently ! The mechanic Nick have been nothing but amazing also! Highly recommend them for service and fixed my

I called yesterday at 1:50 to purchase a truck for there sale price. They now just reached out 21 hours later saying they can't sell it to me at that price after collecting all of my personal information. Shady way to do business.

Richard Villasmil earned my trust, listened to my needs, and delivered a flawless buying experience. I highly recommend Richard and Brickell Motors. I’m so happy with my purchase!!! Thank you Richard for the amazing service!!!

I went to there with a problem and I got out with a solution in an amazing car for the next years to come, great service by Oscar Veiga without any doubt. So happy to have made the right decision with the right guidance

Service Advisor Violeta is very attentive and helpful. She explained with details all that my vehicle needed and the parts needed to be ordered. She is very professional and well mannered and greets you with a smile.

Jaiki and Joshua were professional, knowledgeable and a pleasure to work with for the lease of my new sierra Denali. Very pleased with the experience. 5 stars would highly recommend work with them at Brickell GMC.

I went in today to get my oil changed and i had the pleasure of being helped by Violeta. She was very kind and professional. She answered all the questions that I had. I definitely recommend her when you go visit.

Purchased our GMC in December 2022 and consistently worked with Violeta R. for each of our service appointments. She is timely, kind and very professional. We love working with her and will continue to do so.

I had a very good experience here. They fixed my car quickly and efficiently. They have excellent customer service, especially Violeta, who was very friendly and professional. I highly recommend this place.

I came in trying to trade my car and had no other options. Marcus and Chris helped me get into a new 2023 terrain. I could not be happier! Thank you Marcus and Chris! The best dealership in the business.

Went in for a simple service (Oil change, tire rotation and so on) and was helped by Violeta. My spanish wasn't great but she took the time to make sure i understood everything. Definitely will be back.

Raul Feliu and Alexis were very helpful in renewing my lease. This is my third time, and once again I am very pleased with my new car. Thank you for your kindness and commitment to excellent service.

Violeta was super amazing she is a sweetheart. She was super helpful and provides the best customer service ever. Make sure you ask for her when you go in. I will always take all my cars to her.

Oscarito my salesman, and Chris the sales manager worked with me to get the deal done. Was very happy with the experience and had some great Cuban coffee in the showroom as well! 5 stars

Best car buying experience ever! No BS from sales person or finance guy. Never imagined buy a car in Miami could be so painless. Big thanks to Mayito and Joshua for going the extra mile.

My service agent was Violetta Rodriguez. Everything from beginning to end was excellent. She personally made sure my car was taken care of and I was notified every step of the way.

Update as of 2023: Made Several online orders to be shipped to dealer, its been over a year since they have shipped. Ive tried contacting dealer 3 different occasions to schedule

Violeta Rodriguez was helpful and gentle. Everything from beginning to end was excellent. I went for a recall and she explain everything. I totally recommend her. Ask for her.

Coming to Brickell Buick today was a very pleasant visit. Thanks to Violeta's help, my car was ready on time and her advice helped me know what is best for my car. Thanks ⭐️

Had a very pleasant professional and engaging experience here. Violeta took care of me and even helped make exceptions around my very demanding schedule. 10/10 recommend

Received great customer service!!! Violeta in the service department was very nice, helpful and knowledgeable. I will definitely continue to have my car serviced there.

Your sales practices need to be shredded and redrawn. I've moved on to another dealership and will email your manager when I find the time to voice my frustration!

OSCARITO was very helpful. I was looking for a very specific car and color, he helped me see all options available and I was very informed for the car I wanted

Great service at this location, Violeta Rodriguez went above and beyond helping me with my company car GMC YUKON DENALI, absolutely the best thank you Violeta

Service Department as well as service reps especially Violeta has gone beyond not only with professionalism but with personal care and personal attention.

Thank you to Mario Mayito Coquiere and the team at Brickell Biuck GMC for a smooth process and customer service. definitely coming back for my nect car.

Richard Villasmil found the perfect vehicle for our family. He showed us several options and made sure we were making a good decision. 100% recommended.

This place is absolutely awesome. They treat you like a real luxury car dealership. I bought my GMC SIERRA 2023 . And as of now they been so reliable.

Luis Sifontes my Product Specialist was amazing. Extremely helpful, very knowledgeable. Definitely an asset to your organization. Highly recommended.

Marcus Nunez was extremely helpful and a pleasure to work with. I will definitely return to this location and work with Marcus in the near future.

Thanks to violet for the amazing hemp I. Service! Was very attentive & great communication! When ever you go in for service ask for her!

El musico and his son Harvey were outstanding with their service. Helped me find my dream car with everything I wanted. Thank you guys.

Violeta Did an Amazing job! Received great service and everything was done according to my expectations. Thanks! William Miller

Great service and really grateful with Mayito’s service. He helped me every step of the way to be able to get the car I wanted.

Violeta was amazing. She got my car back on the road in an amazing turn around time. Will go back to this place anytime needed.