Going to pharmacy has become stressful and headache situation doesn’t matter how often I go to this pharmacy with doctors or dentist prescriptions they don’t want to give me my items I understand since brexit stocks have become harder to get hold of but even when I request for them I do not mind waiting even a week while they order item they don’t want to order medication gone are those days where you go pharmacy and if they don’t have they kindly ask you if you can wait hey will order it even the manager at the dentist was confused after I came back with prescription she said we always tell our patients to go to this pharmacy they should take it off you put it on pending that’s the actual manager of the dentist saying this today I asked them cancel one item on prescription then if you can’t get hold of it I’ll take other item on prescription they said needs to be done together a month ago I went to this pharmacy with my doctors prescription to get very common medication ezomprezole acid reflux medication which is very common they didn’t have it in stock I asked can you order it I’ll come back they lady just said no so any advice to anyone is don’t go to this pharmacy they don’t want to even order medicines if they don’t have it in stock which even confused dental practice manager

Disappointing Experience at Britannia Pharmacy I recently had a frustrating experience with Britannia Pharmacy that compelled me to share my disappointment. The service at the pharmacy was subpar, as the staff seemed more engrossed in chatting than assisting customers. I ordered a repeat prescription from my surgery, and upon attempting to collect it, I was told they hadn't received it. After verifying with the surgery twice, it was evident they had sent it, prompting the surgery to submit an emergency prescription request - a situation that felt deliberate after I previously complained about their unprofessional conduct. The overall ethos and professionalism at Britannia Pharmacy are seriously lacking. If such behaviour persists, I am considering taking this matter further.

I occasionally go to this pharmacy to collect a prescription. I used to tell them the name and address discreetly, but they would like to confirm the details out loud in front of other customers. I then started writing the name and address on a piece of paper and give it to them, but they still insisted on a verbal confirmation. Few times they kept me waiting for over fifteen minutes because they couldn’t find the prescription, then also of a sudden they would find prescription and medication waiting to be collected right underneath their nose. Some of the staff members are polite and helpful, most of them have an attitude problem and pretend to act professional when clearly they are incompetent.

Went in to pick up 1 medication for my son and it took 30 minutes. Not because it was busy but because the pharmacist was too busy with his colleagues. After waiting I asked how much longer it will take and that's when I realised they hadn't even started on his prescription. And even more annoying it was just a olive oil drop off the shelf. Even I could have picked it up. Then asked if I could have the one with the syringe dropper but was told quite rudely 'No' it's more expensive. The difference between the both was of 40p. Surely if it was stated in the prescription to give the syringe they would not have questioned it at all. Not a good service at all

Sign says only two people in store at a time. I peaked inside and saw at least two people in there so I waited outside. Then someone left. So logically, one person out one person in, right? I walked in and was berated quite rudely saying there are too many people here I need to wait outside. Then realised there are more people sitting on the chairs. I mean I'm happy to wait outside, but don't start getting rude because YOU aren't following your own rules. Rude woman. Honest feedback, sort out the attitude. Makes a huge difference. May God bless you all.

I would like to take this opportunity to say a huge thank you to the manager Sunil, he went through hell and back to help me. I came to this pharmacy last week and he was patient with me. He answered all my questions and queries and was very knowledgeable. He knew what I needed and I would 100% be going back there. I don’t really like pharmacies (for obvious reasons) but I was definitely appeased with the managers customer skills and positive attitude. Thank you once again Sunil and hope to see you soon. Many thanks.

Amazing Pharmacy, professional and courteous. Great customer service and really caring individuals, never have to wait around for long. There’s enough pharmacists working and everyone gets seen to quite quickly. They’ll even ask on a regular basis if you’ve been seen to which I really like. Kwabs is a gentleman, really professional and attentive, knows his stuff. Not sure what they’re paying them here but they all need a pay rise, most certainly a bonus!

Have to wait outside for ages in the cold and then for another half an hour inside whilst they find the prescription. They need a better system . . .old, ill and vulnerable people cannot be stood outside in the heat or cold for that long. Get the staff to collect the prescriptions at the door or the name and so the prescription can be found earlier and less waiting time. No care for customers having to wait for ages outside.

Not a place to go! Staff rude and extremely unhelpful. They split a prescription into two to collect two prescription price instead of one even though the prescriptions are in one pack e.g. canesten combi pessary and external cream although the two are together in one pack, they attempted to charge for them separately . Got it as a single prescription in Boots.

Please avoid this pharmacy very slow service, staff wasting time talking to each other rather serving the customers, etc. etc...Avoid this pharmacy.... also staff pretending themselves they are some scientists rather pharmacist...behaves the person they serving is dumb and they are the only educated in this world....

Avoid this place 100%...Not friendly at all... Make sure to check the expiry date of your medications... Old stocks are being given to customers and some medications would only have a month of expiry date. I had this issues for more than once on my prescriptions antibiotics and Diamicron. Be warned.

Bright, tidy and presentable. Convenient location for prescriptions but not the place to go for minor ailments. Dispensing pharmacists can be rude and unhelpful, often communicating through counter staff rather than directly to the customer. Frustrating if it's a sensitive issue.

Probably the worst pharmacy is Barking. Waited 25mins for a prescription. First told the medicines out of stock 5mins later its in stock. 25mins later still waiting and i was the only one there first 10mins. I was front of the que. Really rude staff and useless pharmacist.

Absolutely brilliant pharmacy, I have my mum’s medication prepared there (dosset box) and staff are friendly and professional. They make all the requests from the GP before had so there literally is nothing for you to do other than collect! Amazing stuff and keep it up

Hopeless and brainless team. They don’t know how to treat customers. Idiots never try to look into the system And providing wrong informations. Knowingly or unknowingly don’t visit them. Management should appoint able employees to run business

Really bad customer service offered at this location. Not friendly at all... Check the expiry date of your medications... Short dated stocks are being given to customers and some medications would only have few months of expiry date.

I find the negative reviews a bit surprising, I don’t go often, just once a month to pick up my repeat meds and the pharmacist recognises me and gets my meds ready almost immediately. Counter staff are polite and efficient too.

This pharmacy was great but last 2 months they are terrible I have to keep chasing prescriptions lost total compassion for customers gone so disappointed in this service I think everyone and every where is going to pot

Avoid guys Avoid! Really unacceptable to wait one month when the medication was ready but no one from pharmacy informed me! Poor organisation for a reputable company. I have changed my pharmacy for medicine collection

Excellent pharmacy, the staff are very friendly and helpful. Only downside is sometimes waiting time for the medication is a little too long. Could have a cup of tea in your waiting time ; ) ...

It's a good community pharmacy. They're normally well stocked but often you have to come back for part of your prescription. They can be busy at times, but the staff are nice and helpful.

Rude customer service , they look at you like you disturbed them , so rough, manager pls take into consideration for your cheap managing skill of you rubbish staff, not even worth 1start

Always friendly, proffesional and polite. If somthing isn't in stock, ordered promptly. Phamasists will offer advice on best product to buy which is very much appreciated.

Really helpful and always helps when the doctors don't help me with my kids milk. The pharmacist really does try to help me ensuring we don't run out of milk.

Never answer call very poor service have to wait days to order repeat prescription They have same line for fax and customer

Really poor customer service. Don’t even know the prices of items within their own shop floor. Over charging customers.

Very rude people very bad service...i am going to change from this pharmacy rubbish service...dont go here plz guys...

Very rude customer service, especially the European lady doesn’t even know how to behave with customers.

Thank you Sunil for helping me with my medicine after my GP took a very long time to release it.

Worse pharmacy, avoid! Go to the one next to the Barking hospital so much more efficient.

Very bad customer service and they did not have the item I needed. Stupid women

Customers is poor and I never get all my mother completed medication.

Helpful and efficient. They do flu jabs no appointment necessary

I have not had any issues, apart from the phone line busy

Good friendly staff and experience Pharmacist.

Great always there picking up my prescription

Great service and polite members of staff

Quick service no wait in queue …

Best pharmacy in the area and beyond,

Average chemists. Nice staff.

They don’t answer their phone

Staff are very accommodating