Very friendly by email but only because you pay for it. I had a problem with my passport and it took absolutely ages to arrive in munich. I therefore contacted the embassy as I was not sure whether the passport would make it or not. I filled out the emergency document application to which they wrote me the day after and said my application is on hold because I have a current passport application and that it may arrive in munich before my date of travel. Luckly for me it arrived a few days before my date of travel. I therefore contacted the embassy and told them I no longer need my emergency document and I would like to have a refund for the 100 pounds since they did not finalise it or print it (they told me I should email the day before my date of travel to finalise the document and then I could pick it up the next day). I am now informed no refund because they already started processing it... But I didn't pick it up and they told me that they would finalise it the day before... Absolutely ridiculous as 100 pounds is a lot of money for me.. I am still a student! And now I have spent over 200 pound on a passport that was dalayed due to the passport office being so slow.. (2 months in total). I guess as British citizens we are lucky to have so many helpful consulates around the world...

Огромное разочарование ! Какое ужасное отношение к людям! Обратились в посольство для оформления визы для ребёнка. Школа ежегодно организует поездки в Великобританию для учеников восьмых классов. Ребёнок мечтал об этой поездке с одноклассниками . Обратились в посольство почти за 3 месяца до поездки. Нам сказали что оформление займёт до 6 недель, но прошло 10 недель и ответа нет. Ребёнок собрал чемодан и каждый день ждёт курьера с паспортом. Учителя и одноклассники в шоке. В чем проблема, почему нет визы? Поездка через 2 дня. Все оплачено. На письма не отвечают. Дозвониться невозможно. Паспорта нет. Отношение такое из-за того что ребёнок имеет украинское гражданство? Мы уже 5 лет в Германии. Я работаю, ребёнок 5 лет посещает школу в Германии. Было бы лучше если бы Вы нам сразу отказали и ребенок бы не готовился так к поездке. Мы очень сожалеем что обратились к Вам. Пожалуйста, верните побыстрее паспорт. Паспорт прислали с визой в день окончания поездки. Им нужно было почти 3 месяца для решения вопроса по нашей визе. Курьерская доставка означает что ваш паспорт будет лежать в почтовом ящике так что паспорт может взять любой человек , даже не имея ключей от почтового ящика , так было в нашем случае. Такое отношение к людям и к документам .

Dresdful. I lost my passport on 2 Dec and rang the Embassy 3 December telling them I lost it. I thought BA accepted drivers license as a form of travel. But you can only do this with the U.K. They should have advised me on this but they did not. Friday I was refused at the airport I have come away with no credit card as it is I. The UK. I am a diabetic and have been without medication today as I have no E111. I also take tablets fir high blood pressure without them I might get a stroke. My wife’ booked me a hotel using my card that I’d in the U.K. room only. A small mistake we should have done breakfast. But the hotel will nit take payment for breakfast unless you have the card with you I have paid £100 online fur an emergency travel document and I might nit have it until Tuesday. BA have rescheduled my flight Monday night By Monday I will have been without food it medicine for 3 days The small if nibey I have I need to keep fir transport to the Embassy and airport I rung the Energebcy number Saturday nibudy really cares. If I due I will be another statistic but the aenvsssy dint care.

I had the application number: GWF063375225 I lost the chance for one of the most important business meetings in my entire professional career. They didn't care about the deadline although I had enough buffer. When I applied, the UK.GOV website had only one reading on its website 99% of applications are handled within 15 working days. But alas, waited for a significantly more than that. Into 5th week. I think it is totally unfair that normal visiting visas and business visas are within the same category. No apologizes words can ever bring the business opportunity back now... I am beyond disappointment and frustration... Please respect people's time and business opportunties. If you do, more business and talent would consider you. But for me personally now, this would definitely be something to bear in mind for the future.

What are you doing about British people stranded at Munich airport? For a second and facing a third day with no food, no water, no warmth? British Airways said they would have staff there today, but there are none? Are you waiting for people to collapse? Are you waiting for corpses? Since according to Foreign office London you only care once people are dead! Germany brought to the ground by 30cm of snow. UK brought to the ground by actually just about anything.

I lost my passport this morning and the flight was 5 hours later and I was in a different city. I completed the emergency travel form and phoned the embassy in munich. They were AMAZING. I was travelling with small children and they expedited the travel document such that I was able to get it and get to the airport on time. I can’t praise or thank the team there enough. As I said an amazing service thank you

The British government outsourced VISA to a private company in Munich. Those people are rude and disgraceful! The konsulate in Munich is not reachable at all. Thanks for showing us how arrogant and ignorant British people you can be! Unfortunately I can only give one star, which even this one you don't deserve.

HMRC have made an error on my 18 year old daughter's National Insurance Number As a result a British citizen has serious issues affecting her future. WE asked the Consulate to verify her passport, her ID and her personal details to send to HMRC to try to correct the error. The Consulate is unwilling to assist.

The purpose of the British consulate no help whatsoever DAwful service,don't understand, still 2 years later I don't know what they do? They had a guy on security at the door who didn't speak English? If you can find out the reason for this place I will buy you a beer. Try to phone and you get answer machine.

Applied for a visitor visa 9 weeks (!) ago, still no reply and cannot reach anyone to find out when I can expect the result. On the web page it says the processing time is 6 weeks and they are "working hard" to reduce it back to 3 weeks. What should I think waiting 9 weeks? Shame on you, british consulate...

I contacted the consulate last year as we needed urgent help from the embassy regarding my brother. A lady called Monika Schnierer did everything she can to help us. She is very kind, professional and committed to help. We can not thank you enough Monika and I gave 5 stars for your service. Many thanks again

Ich warte schon über 8 Wochen auf mein Visum Bei der Beantragung wurde mir 5 -6 Wochen gesagt. Es gibt kein kostenfreie Telefonnummer keine Email wo man sich verlassen kann dass eine antwort kommt Die Britische Botschaft ist gefühlt noch im Jahr 1900

Consular service: fantastic! The staff there, security and consular, were helpful friendly and very accomodating. Many reviews here are concerning outsourced services (visas etc), but the service at the consulate itself is absolutely fantastic.

Der kleinere Mann am Eingang spielt sich auf wie .... einfach nur enttäuschend, hier wird einem nicht weitergeholfen, die Fahrt bzgl Visa kann man sich definitiv sparen. Hier wird man wie ein Hund vor der Tür stehen gelassen und abgefertigt.

Wählt man die Nummer des Konsulats, kommt man gar nicht bei der Möhlstraße raus. Auch dann nicht obwohl der sehr nervige Ansage am Telefon mitteilt, dass die Telefonzentrale eigentlich zur Verfügung steht. Traurig.

I had to make two payments for my visa because the person in charge failed to acknowledge my initial payment in the system. Even providing a written proof of payment wasn't sufficient for her.

Have tried repeatedly to get someone on the phone, just to ask a few questions cause the website does not list anything about my question. To get in contact with anyone is impossible.

Kann jemand mir sagen,warum die Terminbuchung,trotz mehrmaligen Versuchen nicht klappt? Habt ihr da Erfahrungen? Auf der Website der TLS find ich nichts Hilfreiches. Bitte helft mir

das ist die größte abzocke die ich jemals gesehen haben und dann noch so unfreundlich Mitarbeiter . Die verlangen pro Kopie 38€ und dann noch extra Zuzahlungen !!! Der größte Müll

After a confusing day registering my second child, and trying to work out if we can get married, I spoke to Mark and he was a great help, we now have everything we need!

Man fragt sich, warum diese Behörde eine Email-Adresse veröffentlicht, Emails werden nämlich nicht beantwortet. Schade, ich hatte immer gedacht, Briten seien höflich.

Unglaublich wie unzuverlästig Sie sind. Ich habe extra 360 E für die schnelle Visa bezahlt, am Ende nach 2 Wochen kamm immer noch nix. Einfach nervig!!

After reading these comments, I was really hesitant to call but the women on the other end of the phone was lovely. Great service.

The worst service ever. People on the line are rude and can provide any worthwhile information. Do not waste time to call.

Man redet nur mit dem Roboter, kommt nie an eine echte Person und muss für wirklich jeden Schritt sogar eine email zahlen.

Zum nichts zu gebrauchen. Keiner kann dir helfen wenn du ne visa brauchst. Um sonnst verschwendete platz in München.

Really helpful and friendly staff both on the phone, in the office and on the gates.

May Her Majesty rest in peace. We are forever grateful for your service.

Visum beantragen! Schrecklich für jeden Schritt muss man bezahlen!

Für ein Visum muss man zum Altheimer Eck 11, Erster Stock!

Impossible to reach anyone emails are not answered!

Website is not clear. They never answer the phone…

nicht mal eine email adresse gibt es

Hotline reinste Katastrophe

Nicht hilfreich

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