I'm hoping that when I finally discover which visa I need that it will be a great experience. But trying to ascertain if we need a transit visa or not has been a nightmare especially as the GOV.UK website does not clearly state what is needed. Quoting from their website: "You’ll need a visa to pass through the UK in transit You should apply for a Visitor in Transit visa if you arrive on a flight and will pass through immigration control before you leave the UK. Transiting without a visa You might be eligible for ‘transit without visa’ if: • you arrive and depart by air • have a confirmed onward flight that leaves on the day you arrive or before midnight on the day after you arrive • have the right documents for your destination (eg a visa for that country) One of the following must also apply: • you’re travelling to (or on part of a reasonable journey to) Australia, Canada, New Zealand or the USA and have a valid visa for that country " Could you define YOU MIGHT I need to know before I apply if I MIGHT or MIGHT NOT be edligible. We will be flying from Cape Town to London Heathrow,changing to Gatwick for our flight to Orlando. We have USA visas and paid accommodation in Orlando. I would really appreciate a reply to what visa I would need

Absolutely terrible. My application was denied. Their reason: I did not supply any of the requested paperwork. However I uploaded everything to their systems and it was okayed and I was then allowed to make my booking. Now I have lost my money for the application and I am unable to contact anyone in this company. No phones or emails are answered

I lost my passport in Cape Town at Christmas time (!) and needed an emergency passport at short notice. The British Consulate were extremely efficient and organised it within a day! Collecting it was easy too and the staff were very friendly and helpful.

We urgently needed to get my mom a temporary passport to travel for my grandfathers funeral and your team honestly saved the day! FANTASTIC service and the application process on the gov. website is effortless. Thank you!

Great assistance offered in arranging seat on next Repatriation Flight from Cape Town to UK due to Covid 19 and closed Air Space. A Godsend. Thank you.

My daughter had her passport stolen. The Consulate had an emergency passport within 24 hours. Bravo

Very helpful in assisting me gaining emergency travel documents. Samantha was great.

absolute rubbish service phone just rings,,trying to get updates on virus

Good day, does one need a transit visa from Cape Town to Ireland via UK?

It has the word “British”, so what were you expecting???

Extremely helpful, as well as being highly professional.

Very helpful...definitely went the extra mile …

the British consulate is a very racist

Efficient and very helpful staff.

Very professional and helpfull

Super helpful - thank you :-)

Excellent service …

Always friendly faces

Mercy