I am extremely disappointed in Browns Jewelry store and will never support them again. My husband bought my engagement ring when he just started working and paying off student loans. He worked really hard to afford it. Four years later my stone fell out of the ring when the claws broke off. This happened after I got the ring made smaller by Browns a year after wearing it. This time around I consulted a professional jeweler who advised me that the design of the ring is at fault and that she would recommend setting the stone into stronger claws. She also said that there was no evident line where the ring itself was made smaller and she suspects the ring was replaced to a smaller ring size. I went back to the same store and gave the feedback supplied to me and expressed my unhappiness with my ring. The sales person Michael convinced us that the jeweler does not know what she is talking about and that Browns sends yearly reminders to service your ring via e-mail (of which I have not received any communication of). He also advised that their jewelers make rings so well that you would not see the joined line where my ring was made smaller. We gave in and seeing as it needed fixing decided to get the claws reset and the ring resized smaller as it was still too big. They sent it away for two weeks again. When I received my ring back this week my engraved ring was replaced without my knowledge and the invoice did not stipulate anything about replacing the ring. It specified resetting the stone and reducing the size of my ring. This time my ring has a different serial number and was NOT even engraved which to me is proof that what the jeweler said was true. Browns did not even consult us on replacing my ring. When my husband went back to complain it came out that they replaced my ring the first time it was sent away and we never received a new certificate for the new serial number. We were again also not consulted on replacing my ring. For me personally my ring has lost all sentiment and meaning and has just become a painful reminder of really bad quality service and jewelry. They sent my ring away again to be engraved free of charge which is the only apology we get. I will soon be resetting my ring with a private jeweler to ensure that this time it is precious, personal and sentimental to me. I will never support Browns Diamond Store again.

Na ek daar gekoop het en my vrou se ring al 2keer moes terug vat vir herstel sal ek nie die plek aanbeveel vir mense wat van diens hou nie. 1. Ring gekoop en na 3dae toe val daar n diamand uit. 2. Stuur ring in boksie waarin ek dit gekoop het terug vir herstel en kry nooit die boksie terug nie. 3. Moes n jaar wag en aanhoudend bel om die teddybeer te kry. 4. Nog n diamand val uit. 5. Het dit al 13 Desember ingegee en wag tot nou. 6. Bel vandag en hoor dit sal miskien vandag 5uur daar wees, sal nie die moeite doen om fabriek te bel uitvind en my laat weet nie! Ek bly n uur se ry van Somerset wes af.Gaan hulle my 5uur bel en se die ring is daar maar ongelukkig is die winkel toe tot Maandag? UPDATE:Ek was Saterdag daar om my ring optetel en raai raai ring nie daar nie nog n week... Julle kan sommer op die post reply asb dat almal kan sien julle hoef nie my privaat te email nie almal kan maar sien wat julle te se het...Ek sou dit elkgeval post. Snaaks hoe hoofkantoor die skuld kry...Ekt die ring in winkel gekoop nie byhoofkantoor nie.

Jenny and her team in the Somerset Mall went the extra mile to make my engagement very very special. We'll be back for our wedding bands for sure. Thank you Browns and especially a big thank you to Jenny, you made our day.

Fantastic quality pieces and such warm and friendly staff. Very knowledgeable and wide range to choose from to make sure you get the exact piece you looking for.

Jenny Van Der Hoven @ Browns Somerset Mall is an asset to the Browns family - a gracious lady who epitomizes service of excellence!

Wonderful experience. Alice was amazing in understanding our exact needs and requirements.

Marietta the sales lady is such a professional! She made our purchase pure enjoyment.

Handed in my watch for repair and never got it back. Beware, always ask for a slip.

Super customer service. Sales ladies go the extra mile. Quality jewelry.

Best jewellery designs and the staff are very well trained.

Extremely friendly and professional assistance recieved.

Very friendly, top-notch service. High quality product

Really Impressed with the service and advise received

Friendly staff, good service, Mariette very helpful

Super friendly and caring staff. Worth a visit

Brilliant service from Alice. Great products.

Fantastic and very profesional service.

Beautiful designs...Bit Pricey....

Very helpful and knowledgeable

Heartfelt customer service

Secure and great jewellery

I SHALL ALWAYS COME BACK

Very helpful

Expensive.