I will not come back here. My daughter (5 years old) went to a check-up and had a filling for her tooth. The filling was fallen in 20 days after the treatment. So I asked a receptionist if the payment is considered or not. A receptionist lady was incorporative. She said 'your daughter anyway need to fix it'. Dr said ‘I did my best for that, then falling was happened. I will not charge if I did mistake. I need more patient’s corporation, specially kids. Kids usually have a lot of saliva, so it is hard to glue compare to adult. You need to wait until a kid grows’. I understand what he wanted to say. But, can patients just afford filling out every 3 weeks? (Cost $308 for a gap between two tooth) Does that mean the Dr does not have filling skills for kids? How can we prove if it is doctor’s fault? (I’m not saying 100% doctor’s fault, but we need warranty at least) Is there any guarantee period for falling the filling out? In this case, my solution is only changing the dentist.

If I could give zero stars, I would. Their customer service is appalling. I have never used their service but my husband has and when he last attended in October, they submitted the extras claim with Bupa under my name instead of my husband's. My husband went back the next day to sort it out and was told it had been sorted out and they had reversed the claim under my name. Turns out they never reversed the claim under my name, they simply claimed under my husband's name, so have double dipped with our health insurance provider, and now I can't have a dental exam and clean covered by my health insurer because Bupa Dental has stuffed up. I now have to wait 6 weeks for my health insurer to conduct a review. We will be sure not to come back to Bupa Dental! I can appreciate mistakes are made, but then they should be fixed!

I will not recommend this practice to any of my friends or family. I recently received a promotion with $50 off for referred friends/ family. I was told they will only charge $240 for a general clean. My husband who went there was charged $403 for a clean and check up. Ended up paying $350 for a clean and the dentist did a very average job. Don't go to this practice they are a rip off! they will charge you as much as they can even for general cleaning.

Fantastic dental practice. Front desk service is exceptional. Was greeted on arrival and did not have to wait long before seeing my dentist. I used to hate going to the dentist as a child but my experience at this dental practice is the polar opposite. I visit Bupa Dental Lane Cove every six months for a clean and have had braces fitted for my kids at the practice as well. Well done to Michael Ho and the team.

Awesome lady dentist so gentle and cheerful. Absolutely recommend Dr.Sampoorna Kulkarni. I am absolutely scary cat whenever visit dentist but, Dr. Sampoorna put me in easy. She also gave valuable tips on how to look after my teeth. Receptionist lady(Josephine) was so helpful friendly as soon as walk into door with friendly smile. Josephine kindly offer to make next appointment as well. Thank you ladies.

Very happy with Bupa Dental services. I am usually very hesitant to visit the dentist however the lovely dentist was extremely patient, very professional and walked me through the entire process and explained it all along the way which eased my fears. The extended work hours and flexibility really helped me out. I would definitely recommend this clinic.

A very modern and clean dental clinic with high tech equipments. Staff are friendly and very helpful with all information in regards of claims and payment options. Our son goes there since he’s 3 years old for check up and never complain once. Our dentist is always patient and thorough. We won’t go anywhere else!

Highly recommend this family owned dental clinic. Very modern facilities with up-to-date imaging modalities. Staff there were very friendly, honest and transparent. I'm very satisfied with the cleaning and routine checkup with Dr. Lim, completely hassle free. Should try it out if you're in need of a checkup!

Very thorough service. Appreciated the attention to detail and real care. Stands out among the numbers based approach seen amongst most dentists today in which the least time and attention is spent for $$. Was able to complete everything in the one check-up - great facilities and equipment too.

I would like to give my recommendation to Dr Sam in BUPA Lane Cove, she has great technical skills as a dentist that goes together with his friendly and gentle service. Emma at the reception is super helpful and friendly. All the staff are great, and amazing facilities.

Barbara is an amazing dentist. She did an exceptionally good job and explained everything very carefully. She is also really kind and courteous. Her assistant was superb too. The receptionists were warm & friendly. I would highly recommend Bupa Dental Lane Cove.

Lovely experience, I was bit apprehensive about visiting dentist after a while, but team of Dr. Sam, Chi and Suki was awesome and the appointment was painless , and insightful. The perfect dentist and I am glad I came here - am setup for life now!

Dr Ho and his team are wonderfully talented, generous and friendly. I’ve been going to BUPA Lane Cove for over 10 years and highly recommend them for everything from 6 month check up, braces, splints and kids check ups too! Thank you :)

Dr. Ho did root canal therapy so professionally I moved my whole family from a dental clinic in Chatswood. He also gave me advice on my son to start orthodontical treatment immediately when our former dentist was too busy to notice.

Had some work done recently and was thoroughly impressed with the customer service and overall cost.I usually dread going to the dentist but the team at bupa lane cove made me feel incredibly at ease instantly.

They were on time which is great, but I felt the actual checkup too rushed. Also too much to charge $218 to extract a basically loose baby tooth. They should have mentioned that before. Lovely receptionist!

Fantastic team of doctors and support staff. Utmost care and empathy.. A huge callout to Dr Sampoorna Kulkarni. She has magic fingers and is highly skilled in her line of work. Highly recommended..

I recieved great treatment and care. The team and dentist were extremely friendly. Really appreciated recieving a very courteous call from the team to check up on me following my appointment.

Excellent service, extremely clean, friendly staff and affordable prices. I definitely recommend Bupa Dental Lane Cove as a must-go place for dental care in the North Shore.

Avoid at all costs. I left the practice in pain, with work that had to be rectified immediately elsewhere and significantly worse off financially. You have been warned.....

I am very much appreciative of dr. Michael Ho's excellent professional work. He does the job which other dentists would not dare to try. That's why he's so special.

Friendly team, highly recommended. We went there to get my 2 year old's teeth checked for the first time and my daughter felt very comfortable during that time.

Easy to book in and they ran my Bupa card before the check up to give me advance notice of out of pocket costs. Made to feel at ease during the appointment.

My wife had a check up and clean done last week. Not very good. She had better and deeper cleaning elsewhere. The doctors behaviour is very good though

Friendly dental care, the dentists have a genuine interest in the wellbeing of their patients. I had a positive experience and will return regularly.

Michael Soleiman is a wonderful dentist: very warm and friendly, supper efficient and knowledgeable as well as also on time. I highly recommend him!

Barbara is a very skilled dentist and took great care to both explain what needed to happen and undertake the treatment. Would definitely recommend.

Everyone’s very nice and they’re never running late. The dentist is very careful with the tools and he obviously actually cares about your health.

Pleasant, knowledgeable, accommodating staff. Rosie was very accommodating and Ricky was a superbly skilled and knowledgeable dentist.

Great modern facilities and fantastic service. The dentist was friendly and skilled. Would recommend to friends and family, 5/5 stars.

Dr Barbara Liu has been very kind and professional with me and my whole family. I strongly recommend her as your preferred dentist.

An outstanding dental practice in every facet. Professionalism and service of the highest order. Highly recommended

Friendly staff, pain free, great advice and very helpful with options for future treatment plans.

Please educate your front desk staffs and choose motivated ones as Bupa dental first provider.

They charge $430 for a general clean compared to $150-200 at most other dentists in Sydney.

Wonderful friendly staff and the best explanation and advice explained by the dentist!

Excellent service, friendly staff and high quality practitioners. Would recommend

Professionalism, advice to the customer, inclusion in viewing photos and x-rays

Dr Solomons has always been amazing and has my complete trust

Wonderful, efficient, caring practice for me and my family.

Dr Sampoorna was exceptional. Kind and very gentle too!

Excellent service. Nice cleansing and caring check up

Barbara is the best dentist ever! Highly recommended

As always prompt and very professional service.

Amazing service and highly experienced team

Good diagnosis and quick treatment

Very unprofessional reception guy!

Great and efficient service!

Good care as usual