SUBJECT: Unpleasant Experience at Bupa Blacktown Dental Centre I would like to share my recent experience at the Bupa Blacktown Dental Centre, which has left me deeply disappointed and dissatisfied with the service provided by Dr. Jacob Loga. This morning, I visited the Bupa Blacktown Dental Centre to have my veneer examined, as I suspected it might have been damaged during a dental cleaning procedure carried out by a hygienist the previous day. Dr. Jacob Loga had scheduled an appointment with me for 10 AM. However, his behaviour during this visit was far from what I expected. Upon my arrival, Dr. Loga greeted me with a sarcastic tone, asking if I had an appointment that day. I found his demeanour quite strange and unprofessional. He seemed disinterested in addressing my concerns about the veneer and repeatedly insisted that there was nothing wrong with it. What was even more disheartening was the way Dr. Loga questioned me in a rude and confrontational manner in front of his assistant. He implied that discussing my issues with the receptionist had somehow made her uncomfortable or scared. I want to clarify that I have never spoken rudely to any staff member at the Bupa Blacktown Dental Centre, and I even inquired with the receptionist on my way out about this issue, to which she appeared genuinely surprised by Dr. Loga's comments. I feel compelled to express my extreme disappointment with this experience, particularly as I have been a loyal customer of Bupa for over 25 years. It is disheartening that a single visit with Dr. Jacob Loga has left such a negative impression that I am now reconsidering my continued association with Bupa for any future dental treatments. I believe that a professional and respectful approach to patient concerns and customer service should be the cornerstone of any reputable healthcare facility. It is with great regret that I must declare my intention to seek dental care elsewhere due to the unprofessional conduct exhibited by Dr. Jacob Loga. For those who may be considering dental services at Bupa Blacktown Dental Centre, I hope this review helps in making an informed decision.

Hi, I have avoided going to the dentist due to phobia, anxiety and panic attacks with any type of medical procedure. I went a few weeks ago to BUPA Blacktown for my initial check up and dental plan. As soon as I walked in the beautiful staff at the reception desk were so kind and understanding of my anxieties. Such beautiful people. I was fortunate to be treated by Dr Michael George. He is so calm, patient and understands my anxiety. I could not bring myself to getting in the chair, he did not rush me or make me feel silly. He explained the process and said we can do as much as you want today. Today was my appointment for 2 fillings . Yes panic set in and I wanted to run. But I knew I had to get them done. He gave me my needles and they didnt hurt. Then the work began, he told me what he was doing and kept me informed with each step. I can't even begin to thank Dr Michael George and the beautiful dental assistant (who held my hand) who cared for me. When they finished they allowed me time to get my thoughts together and leave when I was ready. Then outside to pay ( was happy to pay more due to the great personal service by all the staff, prices are great) the girl said you did great and gave me a hug ( I was emotional). The moral to this story is that I have the fear and anxieties with anything to do with medical procedures. I will only ever go to BUPA Blacktown and be treated by Dr Michael George and his staff. See you in a few weeks for my next 2 fillings.

Bupa dental Blacktown, one of the worst dental clinics I have ever visited. As I have visited three dentists in this clinic, the dentists are unprofessional and not able to carry out any dental procedures properly. Though they will just practice on you and then they will send you to the specialist for very simple things that a dentist should be able to do. I have visited Dr. Jacob Loga for a cleaning but he recommended to do a root canal on one of my teeth which I never had any issue with. So next appointment booked and he has done a root canal procedure on one of my teeth but it went terribly wrong, the tooth got infected and inflammation twice and he prescribed antibiotics twice which did not help at all. I had so much pain that I even could not eat or drink anything, after visiting him several times complaining about the pain and inflammation then I was sent to a specialist. The specialist said that the root canal was not done and cleaned properly, therefore, the specialist had to do the root canal properly again which was not done thoroughly at the first time which caused the inflammation, so finally I ended up paying more than $2000 just for a root canal along with being in pain and infection for a long time. Very frustrating, unpleasant and unsatisfied experience with the service provided by this clinic. I do not understand how Bupa hires such unqualified dentists who are not able to provide any dental service at all

I went for routine dental clean but now I am NOT ABLE TO CHEW even nuts with my right side teeth. I regret my decision of going here for a dental treatment. Here is my experience, On July 21 - I got appointment for yearly dental cleaning here. After cleaning, I was told that I have cavities at right teeth (two or three) and can be treated (at this time I did not have any problem in chewing with my right side teeth). On Aug 5, I went for filling the cavities here. After the filling treatment, I started getting sensitiveness even when I do flossing my right teeth. Next day I called this place, I was told that give a week time to heal itself. After a week there was no improvement. They gave me an appointment to check this, I was told let us wait for another week. Again after a week no improvement, got another appointment went there the Dr did some height adjustment on the fillings he did. No improvement, I got another appointment went there the Dr did a height adjustment again and he said the issue is fixed. If the issue still exists give it a longer time like a month. Even after a month if it persists we need to do root canal. (Went for filling cavities and now in a very bad situation) Now I do not know what I have to do :(

Dr Hamta Yaghmaei, is by far the worst dentist. I went for a simple cleaning procedure and she chipped my tooth in the process, she didn’t tell me but I could feel it, after my clean I queried her, she laughed at me and said not to worry, it’s not chipped. After further consultations with another doctor it has been confirmed that her incompetence is what caused my tooth to become chipped. This doctor studied and practiced in Iran before australia. This was the excuse offered by the reception, that she wasn’t comfortable with the way it’s done in australia. If you are not comfortable with someones teeth don’t work on them. Absolutely gutted and disappointed. Dr HAMTA YAGHMAEI you failed me. You should lose your license.

Very courteous, kind, professional and world class service. The admin staff were able to accommodate me within a very short window. The Practice is always very clean, spic and span. My treating doctor, Dr Senuri Amaraweera, is world class. Her treatment is with great finesse, makes you feel very comfortable, provides concise advice on the issue and care needed, is well aware of all your previous treatment and issues, gives you options and flexibility, highly efficient and very confident and speedy in execution. The attending nursing staff is also very competent and capable. I would rank the service as nothing less than FIVE STAR. Thank you!

I don’t usually enjoy going to the dentist but Bupa Dental Blacktown is something special - everything from the practice fitout, the professional reception staff and excellent clinicians. My last appointment was with Ivana who did a great job cleaning my teeth, showing me how to improve my dental health and leaving me with an incredibly positive experience. Looking forward to putting in the work and coming back in six months to check on my progress. My only disappointment is not being able to give more than 5 stars.

Dr Jacob Loga and the girls are amazing! They pride them self on high medical care and customer service. They value their good clients and are very understanding. Dr jacob is amazing and I'll never change dentist. He never rushes anything and he always makes sure I understand everything I need to know in regards to my dental plan. He is always very patient and supportive of his newer nurses aswell. Thank you for being a amazing team and keep up the good work xx nat

Very friendly and helpful staff. Excellent service, super clean and nice clinic. Most important: The best dentist team you can hope for. I am since a bad childhood experience afraid of dentists. I used to go only to the best experts in Europe, Austrian and Swiss top-rated doctors specialised in treating difficulty patients like me. Dr. Jacob Loga was better than all of those, and I am no longer afraid - at least not if I go back to Bupa Dental Blacktown.

Positive: Professionalism, Quality I recently changed to Bupa Blacktown and I have definitely had positive experience thus far. From the receptionists who are very welcoming all the way to the dentist, Dr Senuri Amaraweera who consistently checks up on how I am doing throughout the session, explains what is happening in simple terms and provides excellent advice. A big thank you to the Bupa team!

We had a very good experience with Dr. Shabanam Abdulrahiman. She is a wonderful dentist which helped my son with an extraction and filling. My son was super scared with the needle but she made it super comfortable for him and made the procedure run well. Overall, she is a good communicator and made my son felt at ease.. Good job and we will be coming back for future check ups.

Highly recommend this Dental Clinic. Dr Mark Loga is a Master Class Dentist. A couple of months ago I felt pain in my left lower jaw stemming from one of the far end molars. Dr Mark examined the pain area and decided on a course of action after pinpointing the source and reason. Thanks to Dr Mark, now I can eat on my left side as well as the right. I have no pain anymore.

I saw Dr Jacob Loga yesterday to have Root Canal. He made me feel at ease as soon as I walked in. Very friendly, honest and explained the whole procedure. He kept checking in on me to make sure I was okay. I'm one very happy customer who will return late next month for the next procedure. Thank you Dr Loga and staff for such a pleasant experience :)

I recently visited Bupa Dental Blacktown & this was my first visit. Starting from Administration staff to my treating Doctor Senuri Amaraweea, I received excellent customer service. Dr. Senuri provided excellent & superior care to my dental needs. She does have a very holistic approach to her patients & the care I received from her was amazing.

When it comes to customer service , I wish I can give them more stars! They are so good and friendly , I had my scan, X-ray, and clean up done , but after the job was done , and I was about to pay , I realise that I'm short of funds , they told me that I can pay them later, the work done on my teeths was excellent! Highly recomend them.

Do not bother trying to call here for emergencies. Been asked too many questions, the reception will exhaust you, and then they will not be able to book you in until at least two days later as the dentists are not ready to cross even ten minutes from their regular appointments. Emergencies are apparently a false advertisement here.

It's really a good experience in Bupa Dental Blacktown. The staff there are very friendly, and the surgery is clean and tidy. Ivana (hygienist) did my general cleaning. Not only was she friendly, caring, and incredibly gentle during the procedure, but she ensured I was comfortable at every step. Strongly recommend!

I couldn't recommend a friendlier team. I used to be terrified of going to the dentist. To nowadays I leave the clinic laughing with a big smile on my face. Sarah on reception makes me feel welcome from the second I walk into the building. I would travel interstate just to visit this facility. 11/10

The best part of my Dental experience is Bupa Dental at Blacktown I love the experience and I love the way they treat patients with the best care possible care I’ll be there for all my dental care thank you Bupa Dental for the wonderful service you provide to me ♾️♾️ …

Lovely reception staff, uncaring dentists. If you are worried or prone to panic attacks do not bother going here. As soon as I started to worry my dentist turned cold and inconsiderate, the saving grace was the reception staff being so lovely about it all.

Highly recommend this dental practice!! Excellent experience. They did an amazing job. I was very comfortable and everything was well explained. All the staff were caring, polite and friendly. Thank you again Dr Ruby and her team.

I have been coming here for years to see Jacob Loga and am always impressed with his calm nature and passion for dental health. My teeth are in excellent shape and I look forward to seeing him for many many years to come!

Receptionist was very rude because I was late for my baby's appointment. She acted like my mother ' didn't you think to call us'. Sorry, I know that I should have, but that's not the way talk to the customers.

First time visit. Clean and great infection control. Dentist was knowledgeable and gave good advise telling me what was happening Plus got a great little kit and free picks to try. Very good.

Visited the clinic for the first time today - such a friendly and welcoming team. Incredibly neat and clean clinic and left feeling extremely happy with the treatment I received. Thank you :)

The Oral Hygiene Therapist that attended to me at Bupa Dental Blacktown provided a high-quality oral health care service. I strongly recommend Bupa Dental Blacktown.

Great experience. Staff are friendly and wonderful. Felt super relaxed and well informed about the treatment I was receiving. Would highly recommend!!!

A great experience! All the staff and dentists are very caring and nice, and the clinic is so spacious and modern. Will be coming back here more often!

Im grateful that Bupa Dental was able to see me when i had a dental emergency and treated my tooth problems on the same day. Great service.

The friendly and welcoming staff and the gentle and efficient dentist who reassured me and made me feel relaxed and put my mind at ease.

Very good staff and very polite and dental doctor harpreet very nice and polite.i recommend my all friends and relatives.thank u so much

From making the appointment online, the receptionist and the dentist being caring, gentle and professional my experience was great

Friendly staff, efficient service, explanation given of services conducted and genuine interest in supporting with dental health.

I had an amazing experience today thanks to the nurses, the receptionist and especially Dr Jacob Loga, he was genuinely amazing.

Dr HOOSHMAND was very reassuring and extremely gentle. I was a very nervous patient and feel very comfortable with him. NO PAIN

Amazing people. Thank you so much for making me feel relaxed and comfortable. All of you are Amazing. Highly recommend you all.

Thank you Dr Ruby for giving me back my smile today. Also Excellent service again at Bupa Blacktownxx thank you …

Dr Senuri was very nice and I felt comfortable throughout my dental checkup and clean. Receptionists were also nice.

Great service and not out of pocket when doing a basic clean and check. Not like some Private practices.

Everyone from the receptionist to nurse to the dentist are great. Great overall service.

Dr Jacob was amazing, first time in my life I had a pleasant experience at the dentist.

Very helpful, attentive and understanding of home situations

Professional and friendly staff. Would definitely recommend!

The dentist was pleasant patient concise and professional

Super friendly and informative staff from start to finish

Good service, friendly and honest staff and dentists.

Receptionist and Dentist where warm and welcoming.

Very good service and safe and friendly staff

Best treatment and clarification to client

Very accommodating staff and nice dentist

Friendly and efficient staff

Friendly, great with kids

Prompt service