I had an absolutely devastating experience with C E Harrod, today. I am 37 weeks pregnant and suffer from asthma. Today I ran out of my inhaler and in the heat I was desperate for it as it helps me avoid getting shortness of breath. I ran to C E Harrod pharmacy (they are who my prescriptions go to and only a few doors away from me) desperate for help. I explained my situation to the girls at the counter who are always very nice and welcoming. I told them that I could not book an appointment with my Dr any earlier than the 22nd June and I cannot wait until then for an inhaler. One of them went to explain my situation to the pharmacist called Rita. Rita came out to see me and told me that I would have to walk to the walk in centre to get a prescription and I only had 10 minutes to do so. Being heavily pregnant and considering the hot weather I could not possibly have done that. After repeating to me that it was illegal for her to give me (A HEAVILY PREGNANT ASTHMATIC WOMAN) an inhaler and me insisting that I needed help she said let me go and check your record (I’m not sure why she didn’t do that at first). After making me wait for 15 more minutes. She came back to me with an inhaler and said considering you don’t have a prescription you can have it if you pay for it. So when it got to charging me it became totally legal to give me the inhaler without a prescription. I refused to take it as it felt she was trying to take advantage of my desperate situation. I had to come home and use my husbands inhaler that is a different dosage than the one I need. It is SHOCKING to see a pharmacist specially a woman turn a blind eye at your sensitive situation and does nothing to help unless there’s money involved.

Avoid at all costs - no customer service and incompetent. Came in with sick 2 year old who needed antibiotics. Was told “out of stock” nothing they can do. Anyone who reads the news knows about the shortages & is aware the prescribing rules permit pharmacists to offer alternatives. This was not considered, or offered and when I requested - it was not done. Went to nearby OZA chemist where they also said it was out of stock but they called suppliers to see when it could be ordered and decided to give me the generic version for my sick child. Use OZA - they are sensible, caring and help.

I always come here for prescriptions and other regular items we need for the family. The staff are all very helpful and service is quick and caring. A few months ago I asked for an item they didn’t normally stock and it was just ordered in for me-very nice. I also had a delivery of some regular items and although they are so busy during this challenging time, it was delivered within 24 hours. It’s just always a pleasant experience:)

Always a reliable place, I was just served by one of the best pharmacists I have met, the knowledgeable and caring Nina who went out of her way to help me with my multiple enquiries. She didn’t want to sell and didn’t change for anything, I was impressed by her professionalism, expertise and care. She is now my absolute go-to pharmacist in London.

I was on my way home and became unwell. Despite Covid-19 the staff had no hesitation to come out and see if they could help (in a safe manner). The staff administered good will, kind words, water, a sick bag and a ginger sweet. Which was just enough to get me safely home. Thank you so much. You are all wonderful people in the right job.

Incredible customer service from Nina, the pharmacist at CE Harrod. She went out of her way to help me and I am extremely grateful. I was looking for a particular brand of medicine as others don’t agree with me and she was very kind and empathetic. I would highly recommend this pharmacy and Nina. She will look after you.

Please support this fantastic local Pharmacy whenever possible. The staff are so helpful and knowledgeable and nothing is too much trouble. Visited this evening just on closing time and they spent unhurried time with me to help find me the right product. Excellent service that is hard to find these days.

It’s a shame Been taken over by pearl chemist as I experienced the worst customer service ever new staff being very unprofessional at the desk when I said you been taken over , new staff in a sarcastic manner that’s a shame just awful customer service.

I highly recommend this pharmacy. The staff are extremely well trained, efficient, professional, helpful and overall I had an excellent experience with them. My prescription was ready in 2 minutes and I didn't have to queue up at all. Many Thanks!

My questions were answered promptly and politely in a professional manner. The speed at which I have received my prescription is actually quite amazing. I would choose this pharmacy over another for sure. Thank you to the staff for your kind help.

Kind, helpful and highly informative. Took the time to discuss medication for my 5 week old baby, and make sure I was informed and felt reassured. Can't recommend highly enough. Thank you again.

Simply the BEST! Their staff consistently provides tge most helpful, kind, and knowledgeable service I've EVER experienced in my life! Thank you C E Harrod!!!!

Nice little pharmacy and the staff are very nice and very helpful. Put in a request for new medication and you receive an email to Saty its ready to pick up

Had the nicest and most helpful pharmacist I've had in a long time! Such a pleasant customer service experience, will definitely be coming back here

This is the best pharmacy in Fulham with very friendly staff! Vikas in particular has been incredibly helpful and has great customer service.

Great service, always friendly and helpful I've been using them since i moved here a couple years ago and very satisfied …

To be avoided. What cost me £5.99 here costs only £1.99 in Boots. Learn from my mistake and avoid this rip off merchant

I've been charged £1.95 for an open mask pack. I don't know if that price is normal, but sell an open mask package!!

I’m very happy with professional and cultural service in this Pharmacy. Strongly recommend …

This chemist have always been top notch, they have served our family for approx 35 years

Staff are always very helpful and kind, which makes their service more personal.

Lovely local pharmacy with a wide selection of products.

Brilliant Pharmacy, very friendly and helpful.

Always great home service

amazing and helpful staff

Very amazing staff

Great pharmacy