It's a fairly large store with lots of travel and automotive safety products to buy. They had a sign on the door apologizing for any delay because of being short staffed, but I found they worked pretty quickly to help everyone! I didn't have to wait too long to be served. The staff were friendly and pleasant to deal with. One member who was limited with what she could do, asked everyone if there was something quick she could help with. Although everyone needed complicated paperwork, it was very nice to see her eagerness to help anyone, and actively seeked out customers to help instead of just sitting at the desk. My paperwork was completed promptly and accurately. It was much easier to work with them, than try to fill out the forms online. Not only was it easier, I had my required papers when I walked out! No waiting for it to come in the mail. They may have been short-staffed, but in my opinion, they crushed it with what they had! Now that doesn't mean they don't need more help, it means the staff they have are fantastic.

I have to say today I'm disappointed with CAA. My husband couldn't get his truck started this morning he has to be to work for 7:00 am so he took my vehicle. After speaking with our Dodge dealer tech going through some diagnostics which didn't work, he said "have it towed in". So I called explained the situation to the CAA associate gave them the card number our home address explained hubby classed as essential so he had to be at work still Nope won't come unless he calls in. So I get him to call from work still Nope won't come he has to be here He's been a member since 2011 given our situation with everything else Covid stressors one time they could have come. Instead they tried to sell me membership deals completely unexceptable.

We are CAA members and this was not a good experience. The agent who served us was rude and getting any information from her was like pulling teeth. This woman should not be in the hospitality industry. The "free" handouts available to members were kept behind the counter and not available for browsing. Complete opposite of our experience at the Ottawa branch which was the exact opposite and beyond 5-star. Also, when enquiring about upgrading our membership to include our RV she said she could not help us and told us to call an 800 number because our membership originates from Ottawa which is Eastern region and Kingston falls under South Central region. Bizarre to say the least. Last I knew Kingston was located in Eastern Ontario.

One of their contracted drivers picked up my car after it broke down in a parking lot (at the store owners request). When I went back to pick it up at the store, I had found out what happened. However, no one could tell me where my car was. The agent I spoke with "couldn't tell me" where it was towed, so I asked to speak to a manager. When the manager came on, she said they couldnt track it, as it wasn't towed under an account (that we knew of). BUT, she went above and beyond and started calling their contracted drivers until she found my car. A HUGE thank you to that manager. She really did go out of her way to find my car!

Called just before 2 pm to get a tow. Told the truck would be here within 40 min. Just after 3 pm called again. Told that the original truck could not do call, they are sending another truck, will be there by 3:30 pm. At 3:33 pm get a text indicating the truck has been dispatched, will arrive at 4 pm. At 3:50 pm get a call from the driver that he has another call along the way, which will delay my call. It's a 35 min drive to repair facility and I was hoping to get my car there before they close, I guess it won't happen. Can't blame the drivers -- info from dispatch to customer sucks!

Locked my keys in my truck 2 hours from home with a car full of groceries for my daughter who goes to school in Kingston. It was a very hot day too! The CAA service was excellent, they said they would try to get my call bumped up as I had fresh meat and frozen food in the car (overheating). They were there within 30 mins and unlocked the car in about 2 mins. Thank you for making my out of town trip not a disaster! I have never used any of your services before and this was well worth the money I have spent over the years for a membership.

Nov 12/19.. Today I needed a tow truck to get to the nearest garage. CAA sent me a driver named 'Sterling' (from Kingston) who was the most helpful & knowledgeable driver I have ever met. He was so professional yet was able to make me laugh throughout the process. My extremely stressful day turned into one with an excellent solution and one full of laughter thanks to 'Sterling' and his excellent personality !! Please give Sterling a big thank you and an award or raise or bonus !! People like him are so rare !!!

Chris was the best. She took care of all our cruise plans and had to navigate some tricky items with the cruise line as I had some previous credits that I wanted to use. She was able to have everything transferred to CAA and was able to ensure the cruise price was what I expected. Chris / CAA also provided some additional perks for on the cruise which will be great. She also did an amazing job booking all our air and hotels for pre and post cruise. If you want the absolute best ask for Chris.

Very nice. The minute I walked in the door the girl at the desk asked what she could do to help me. I paid my CAR car insurance and inquired about roadside assistance as I do a lot of driving for work. I couldn't believe how inexpensive it was for 1 yr gold member so I signed up and can now have peace of mind as I'm driving around at 3 a.m. delivering my papers not having to worry about being stranded somewhere especially with winter coming. Thanks CAA

Booked an appointment and it was rescheduled for the following week with a phone call, then that appointment was cancelled by email today, a few hours before the appointment and there was no phone call to reschedule. So far I've organized two days of work around this appointment and it still hasn't happened. I'm not looking for a generic reply telling me to contact you to discuss my dissatisfaction, I'm not taking any more time out of my day.

We had a breakdown on our way home from vacation. The CAA tow-truck arrived very quickly (amazing actually), found a service station that was open on a holiday (before coming to get us), diagnosed the problem and got us to a Canadian Tire Centre (on Division St.) that fixed us up immediately - wow what a relief. Thank you so much for the great service. The friendly, chatty driver helped to take our minds off our troubles too. Great service.

So disappointed we were on our way back to Belleville from Brockville. Needed to pick up a money travel pouch thing. Called them to see if they had any. And that we would get there at 4:58pm lady said ok. So we pulled up to building at 4:58pm with doors locked, lights still on and people inside. I could see if we didn’t call, but we did. She could have just said it was to late on phone and save the drive across kingston. Thanks

Ordered trip tiks mid November for trip in December, they said they would take 2weeks to receive by mail. Called 1st week in December, they said I would have that week, called next week they said we would get by our trip. Here it is mid February and we never ever received them. So much for paying to have a membership. Sending in the mail is ridiculous. Maybe you should lower prices if it's not part of the membership anymore.

My uncle bought me a CAA membership for Christmas a few years ago as my car is getting older (2012 Nissan Versa.) I must say it has absolutely come in handy many times just this year alone. You get the Canada wide road side service and discounts at many places including almost every Hotel we have gone to. The local store is great for trip planning and buying things like travel supplies, maps, the staff are very friendly.

EXCELLENT CUSTOMER SERVICE. My muscle car decided to quit on a Saturday night. Pulled over and called CAA. The Tow Truck Operator arrived within 45 minutes. His name was Sterling. VERY professional and passionate about Muscle Cars. Complete care and respect for my particular vehicle. Please accept my thanks for a job well done. Pass along my satisfaction to Sterling. Cheers. S Betas Kingston Ontario

Required CAA service today. I could not believe how quickly they responded with a tow truck. Driver fron Jack's Towing Kingston assessed the situation and proceeded on a safe and professional manner to remove our truck from the ditch. Not a scratch, done fast with great idirection from him. Out and back on the road in 20 to 30 minutes from the time of our call. Thanks for the great service!

This CAA is my home base. I stopped by for a trip tick for Newfoundland it was produced as we waited. There are lots of goodies to make your travel better. You can book a trip, get auto insurance, purchase traveler cheques. I spent a lot of time checking out all the neat stuff. Everyone should check it out.

They used to answer their phonecalls, not its just a robot telling you they are too busy to serve you, leave a message. Lot of help that was, you were nowhere to be found when i needed you but you have no issue charging my credit card and i got squat out of it. Visa roadside showed up to do your job.

After state farm sold out to the Quebecers, Des Jardins hiked my insurance over $500/yr without explanation so i checked out CAA and they got my insurance rates back to where they were before, plus i got cheap renters insurance and practically a free membership too.....my mother switched too!

After waiting in line for my turn while one woman at her station looked only to be working on her Tim Hortons coffee, the woman who served me started out well until she took a 5 minute call in the middle of serving me - she should have put her on hold and let me have the map I came in for.

They are just amazing at every turn! Great coverage, plus speedy courteous and service! If you don't have s CAA Membership for your vehicle I suggest you get one immediately! So far I've had to have my car towed and a boost! For $ 100.00 a year you can't beat their price!

I like this place. The agents are well informed. The ATM converting to foreign cash, is so handy! Looking around the store, reminds me of things I may not have considered bringing on a trip. The price points for these items may be a little high, though.

I was a long time customer with no complaints. I tried to return and learned i was classified as a new customer and had to go through their preferred broker. It took them 2 days to call back. By then i already got insurance elsewhere

Donna was very helpful and explained to me what I needed to do in order to obtain an international driving permit. The office/store was a refreshing way to escape from the heat outdoors, and it also had a calm ambiance.

For a car-related company that markets itself as travel agency, they had very limited knowledge about using an International Driving Permit. And 25 dollars for an IDP which takes 10 minutes to issue is a bit steep.

I have not had to use it since I signed up again , I have had it in the past and it was a great membership! Excellent service when in need, made me feel safe while traveling …

Sold me a tiny group 94 battery and unable to replace it with correct group 49 battery specified for my vehicle. 12 months later and I need to go buy a battery from somewhere else.

I needed passport photos done - the staff member was quick, helpful, and I managed to get photos done, my address and name updated and a new card in less than half an hour!

I have had nothing but exceptional service from the CAA service team in Kingston. Today, Gary saves the day and helped me get my car battery going in this freezing weather.

We had car trouble, signed up with the same day service option and had the car towed within 20 min. The tow driver was very helpful, very nice guy.

Went in to get an international driver's license and some luggage accessories before our trip. The staff were very fast, efficient and courteous.

The lady who served me was friendly and efficient. The store is well laid out and they appear to have quality merchandise. A pleasant experience.

Rude and miseducated staff. Answering questions incorrectly and then telling me I’m wrong when I show them they gave me incorrect information

Fabulous service. Linda and Chris are the best. Knowledgeable, efficient and fun. There for us if something unexpected pops up on a trip.

Great coverage for a reasonable price. Also found out great info on their travel insurance for both out of province and out of country.

I love caa insurance great people who actually care shout out to heather from the Kingston store she's super awesome and soooo helpful

need urgent membershipvrenewal contact- phone not answered and nobresponsevtobmessages., credit card number change so this is urgent.,

Located in the Rio Can Centre, CAA is there for all your travel needs. Trip Tiks, maps, insurance, travel agents, they have it all.

Just booked my second trip with Alicia at CAA Travel in Kingston. She is great and we trust her recommendations and opinions!

Super helpful in organizing appropriate travel insurance! So much easier than trying to sort this out by 'phone or online.

Organized and my customer representative was very knowledgeable and helpful. I am so glad they take payment via phone.

Usually very helpful people, although I get the impression they feel they're doing you a favour by doing their job.

On dec. 10 my car needed a boost within 15 min. of phoning the service man was here: excellent service thank you,

The agent that I dealt with was very knowledgeable and helpful. I was very happy with the service and the rates.

Slow service for the lack of people in the store, got my international drivers license without hiccups tho.

Not a member, but I was treated very well. Got what I needed and was a relaxing and pleasant experience.

Gave me very inaccurate information which caused me to pay a random tow truck company hundreds of $$$

Great Travel savings Penny is Awesome for booking our travel dreams and making them a reality …

Helped us book travel, first time we used a travel agent, very happy with our trip and experience.

Great experience and the staff make things fast and efficient with great customer service skill.

Always friendly and helpful, with that added advice that can only come from experienced agents.

Very helpful staff reasonably priced and well made products they are very knowledgeable

Utterly inept because understaffed. 30 min to be served, and six in line behind me.

They are surviving curbside now but it is still quite efficient. Courteous service!

We go there to get our movie tickets and pamphlets for traveling excellent service

Great service quickly guided us through the planning of our vacation/honeymoon

Super fast service, got an International Drivers License in under 15 minutes.

Very good service. Not many people serving today. Had to want 15 minutes.

Nice clean store. Various products around. Customer service was good.

if you wanna waste your money, time, and tows then CAA is for you!

They don’t call back and can’t answer questions when you go in.

Wonderful service. They are very friendly. They are not racist.

The place to go for passport photos! Friendly AND professional!

Wonderful place lovely time with friends and Families ♥️ …

Always great dealing with the amazing staff with CAA Kingston.

Lots of great items for travelling, a bit on the pricey side.

Passport photos in minutes. Great service and helpful staff!

I saved a lot of money on my car insurance switching to CAA

Friendly, efficient and knowledgeable. Got some great maps.

Great service for your car good and very helpful people.

Great place to purchase discount theme park tickets.

Girl named Kelly is super helpful and very friendly

Top notch, know there stuff, talk to Brenda Wing.

Went in for international DL was an easy process

Always excellent service ! Thank you Brenda !!

Very helpful and knowledge about travel plans

Waste of time. The travel agent knew nothing.

Just what I was looking for GREAT location

A nicely organized store , friendly staff

Friendly staff and lots of travel gear.

Helpful staff and useful travel guides

Very friendly staff excellent service

Excellent service Friendly people

Very nice and professional staff.

Great service and great staff...

Always friendly and informative

Not much help for my road trip

Excellent service good prices

Not friendly or helpful staff

It's great very help to have

Being a Member is the Best.

Great travel agents, store

Travel services are awful.

Good service for photos.

Great helpful staff

Very good service!

Very nice staff

Great service

I like it

Love caa