This CVS has great sales associates however their pharmacist is rude, condescending and ultimately not helpful at all. I tried to get a flu shot and presented my insurance card, apparently it was not the correct card, ok no problem however I don’t know what the right card is please help. But pharmacist Emeka was unable to tell me anything aside from he needed the right card. So I went to Walgreens where they were nice and helped to explain what information was needed from me for them to provide the service I was requesting. So all that being said if you need anything else from CVS aside from pharmaceutical services they can help you get what you need. You need a pharmacist, don’t go there and expect to gain anything but disappointment.

Just had to say how much I appreciate the staff @ the CVS on Houston st. -- absolutely the best group of the NICEST Pharmacists I've ever met at a CVS; especially all the women who work here, they are *ALWAYS* incredibly friendly, intelligent, outgoing, helpful, & seem to always go out of their way to assist me with my scrips/payment being too high, insurance (& calling to remind me to get my license renewed!), etc. Forgive me I am absolutely terrible with names, but they're all SO lovely and clearly care about their work/what they do, and are so beyond helpful with their customers. Definitely 5 stars for each person on this team, especially all of these great women.

I DESPISE THIS PLACE! LOL (SEE MY ADVICE BELOW) I was soo excited to get a convenience store downtown FTW! What I failed to consider was that shopping here would be a total nightmare. - Prices are 2-3x higher than you would expect elsewhere. - Staff is awful. - Product selection is poor This place just reminds me of everything wrong with Big Corporate America....They try and gouge you at every turn. MY ADVICE: Walk around the corner to the "Sundry Mart" Their selection is limited. But the owners are super nice and prices are fair. They will even help you out if you'd like them to stock something else. I'd prefer to support these guys honestly than get ripped off by CVS.

I was getting no where fast with area CVS locations as I am on the 3rd use of the OTC card for my mom's quarterly benefit. I was looking for product that should have arrived days ago, now mom's out and I'm trying to shop for OTC products by phone. I don't know what I don't know. But, I called this store and I found someone willing to provide a stellar customer experience. I couldn't believe a manager was looking through the catalog trying to help mom get what she needs! He mad a long story much shorter! I will always remember CVS because of this experience. Thank you, sir.

Terrible pharmacist who worked during noontime hours on 8/14. Told my elderly Asian parents they couldn’t get the covid vaccine there when they are a walk in location. Left them confused and didn’t help them set up an appointment or give any advice. Very disappointed with this CVS. I’ve definitely observed people come here as walk ins and I don’t know if there was a race factor involved when my Asian parents got turned away. I’m flabbergasted and disappointed. Would advise people seeking to get vaccinated not come here or if they need to clarify their walk in policy

The Pharmacist Shawn was very helpful due to me leaving my medicine in Georgia and I had to proceed on with an emergency temporary transfer of prescription. One of my prescription was expired & he immediately put in a request to my Doctor for an updated prescription. He greeted me with a smile & conversation. Even the cashier on the first floor was very informative & nice!! I had a Great Experience!! CVS Pharmacy; Thank you for your professional attitude & assistance!! Shirley C., Snellville, Georgia.

Their managerial logistics is absent. I live downtown. Their hours are random . They rarely have things as simple as bottled water or zero sugar soft drinks. Forget bread or milk . When a store clerk is asked why the store is lacking; the reply is we sell out immediately. CVS needs an regional manager to drop by on a Sunday or Monday and see the bare shelves. They could ascertain the $$$ they aren’t making The pharmacy is great ! The retail area is not worthy of A 1/2 star

Just left from this cvs store and the woman (sherie)cashier was very rude . She was working on the machine that was not working and asked me to use self check out but I was not using cash for I don’t carry cash was doing card only so she made a face of irritation and looks of not wanting to help cause she had to check me out when we were done she grabbed my stuff with frustration and threw my stuff in the bag . And made me feel like I did something wrong .....

When I visit a CVS, it’s usually because I’m not feeling well. So it’s not a great experience to find out all the medicine is on the top floor and the elevator hasn’t been working for TWO WEEKS*. As annoyed as I was, I felt really bad for the senior citizens struggling up and down the long flight of stairs. *According to the cashier, Talia, who was sweet and personable. A far better worker than this wretchedly maintained location deserves.

Customer service is just what is sounds like- serving customers to the best of your ability. Not sure what was going on with the cashier lady, but she was very unfriendly. No eye contact, no smile, no greeting, and she acted like she didn’t even care to be there. Even down to a return and refund, she acted as if she didn’t care to do that either. I pray whatever is going on with her will be better moving forward.

Love the location, as I live downtown, but surprised to find the pharmacy and the cold medicines upstairs. Make-up and other nonessential items are downstairs. I asked if there was an elevator and was told it was located in the back corner of the store. The stairs, while beautiful, are just an accident waiting to happen. Prices seem reasonable, for downtown. The item I was searching for was out of stock.

This CVS is awesome it even has an upstairs and elevator with the stairs being so cool looking, the staff here are super friendly especially Stephanie O, she signed me up with Care Pass and saved me some money and I had an extra coupon so I got an awesome deal. The store is very clean even the bathrooms, it has everything you need in a brilliant location, it stays busy.

This CVS pharmacy is amazing. Everyone at this location is welcoming. We went here for our covid vaccines. It was super easy to get signed up online. The pharmacist was incredibly nice. We quickly got our shots and were out in no time. This is hands down my new favorite CVS location.

Stephanie was RUDE. I asked 3 different times about the price not matching what the endure 2 rows showed and she ignored me. I had to question why my coupons didn't come up and she was like "oh,your number must have dropped off" ? I said thank you and she just looked at me.

A big thank you to the overworked and underappreciated pharmacist Amy. Both times I popped in, she was helping multiple patients at a time. When my insurance wasn't working, she didn't just give up, she told me to come back in the morning. When I did, she had it all sorted.

It is what it is and almost right in the middle of Sundance on the Molly, Trolley route and three others. Have you been stuck downtown if you don't know it's there and really need something well you really feel stuck. There are a lot of nice vendors on the route.

Manager, lady with teased hair, and was very unhelpful and rude when I asked about returning a product that was defective. I understand if there is a return policy but to say “maybe you broke it” was uncalled for. Please learn professionalism in the workplace.

This downtown location is rather convenient. The employees are friendly and informative. It's well stocked, however the prices are a little higher than other locations. It does have an upstairs, but there is an elevator in the very back left corner.

Love the store! It's so convenient if you live or work downtown with a great variety and selection of items. I will definitely be a frequent customer. The management is very nice and takes suggestions for what items to carry in store!

The pharmacy at this store it the worst it takes forever and they refused to fill a script for me and I have stage 3 breast cancer after I had reconstructive surgery. I will never go to this place again

Fabulous location! Convenient, clean and great customer service! The manager is an absolute gem and holds the upmost attention to not only her store but every guest that walks in!

I just visited the CVS in Fort Worth and my cashier, Itzel, was awesome. 10/10. Give her a raise. Not kidding. So respectful and helpful. Would definitely come back to this CVS.

It's my first time in the store it looks nice.I was looking for atm machine the workers are very nice to tell me that they have one. I will be going back ... …

Pricy compared to some other cvs. There was 5 people in line and 1 cashier and she was friends with the guy so they were just talking away having the time of their lives

I LOVE THIS CVS! I LOVE THE BEAUTIFUL PEOPLE WHO GREET YOU GENUINELY WHEN YOU WALK IN THE DOOR! THEY GO ABOVE & BEYOND!!! NO OTHER LOCATION OF CVS CAN COMPARE!

The manager was very rude, She start looking at me when I first came in I feel like she was being very racist to me. Her name is cynthia, her name is cynthea

Shakira, the pharmacist, is very friendly and helpful. She kindly looked up insurance info and made our Rx affordable. She is amazing!

I had a great experience at the store. I was able to find everything I was looking for fast friendly associates. Great location.

The coupons center never works..! the women manager looks very angry all the time.! She should changes her attitude.!

visit the store on a Sunday at 12pm and they were just putting prices.! The stairs always dirty. never coming back

Typical CVS – good place if you are staying downtown and need ‘stuff’. One of the few two-story CVS we have seen.

Automated or personal checkout. Good selection of most of what you'd need. Pharmacy on the second level.

Amy, the pharmacist has exceptional customer service. Providers need to take a page from her book.

Thank you Mr Omoniyi in Pharmacy for going above and beyond while I was traveling.

The pharmacists and techs here are frequently rude, unprofessional and unhelpful.

Refused to accept a coupon specifically for CVS which was not expired.

Doc called in prescription and they had it ready five minutes later.

Muy amable todo el personal de la tienda! Me ayudaron con facilidad

I love this CVS is the best..! especially for use my coupons :)

Friendly and helpful staff. Good selection of food items.

It is Open for business even on a day like this! …

This place is bad place no service at all

Great location for us downtown residents.

Good location but not that well stocked

Convenient location. Friendly staff.

Convenient, clean, well stocked

Clean, quick, and convenient

Two floors and well stocked

$7.59 for stale cheerios.

not recommended