Previously a pleasant environment - order taken today by a lady with long blonde hair, not exactly rude but disinterested and surly. Would have liked to purchase cake or a biscuit as well as a coffee but her attitude left me wanting to leave as soon as possible. Won’t go back More

The place is dirty, it needs a proper deep clean. The same the nero further down the high street. The toilets are filthy. The cleaness standards are so poor in both places. They both need a proper cleaner and possibly a new coat of fresh paint. More

The Festive Black Forest mocha is delicious. The person who served us with the piercings is truly the most helpful, polite, person with the most excellent customer service. I wish I could have seen a name badge to email head office to say so! More

I’m disappointed with the service here. I’m a regular customer who enjoys their cookies and coffee, often ordering them for breakfast via Uber. Today, I decided to visit the shop in person to purchase some cookies. Despite two staff members

I would like to share, the staff at the cafe are amazing. Always smiling, friendly and when I'm there they lift my spirits. But I'd also like to respond to a comment from a few days ago. When we have a bad day, should we take it out on the

I didn’t think i’d see the day I’d become someone to write a bad review. I am totally lenient regarding service in retail as it is a very hard job. However today I have never witnessed someone be so rude to customers just because they were

Cutting off a girl’s healthy breasts is an act of mutilation. Putting a cartoon version of the scars on the side of a van, to advertise a coffee chain, is a new low even for a movement that long ago lost touch with reality. Post-operative

This is the only other Nero that I dislike (see my post re Woking branch). Again, it's all about poor customer service and if it weren't for the fact they have tables out facing the sun I would never visit it again. Two young females and

Nice coffee. Good ambience....only from outside....they need to focus of keeping the shop clean, upgrading the furniture....looks dated and dirty.....strong smell ...mix of old milk, full bin bags, and oil.....just go to Starbucks across

This is my favourite place to have a coffee or something to eat. In Sutton, staff very kind and quick serving. I had a vanilla soya latte and it was perfect. The place is very clean and the location is good for transports and shops. More

Staff are excellent here and compared to Starbucks opposite next to the Time Sq entrance it's 10 times cleaner! Above here I'm here for the Latte and in my opinion it's better than both Starbucks, Costa and the large Nero's!!

Had a luxury hot chocolate which was lovely and the staff were very friendly. I did not eat anything so cannot comment on the food. Overall, good friendly service and great hot drinks. More

I’m a regular customer and I have to say the customer service is brilliant. Shannon is very welcoming and is always happy to serve me. The staff are wonderful and are very fast More

Nice venue, good staff and just right for a coffee break. Pricing is getting more tricky. Good food options and they actually had what I wanted. More

Very cold as the AC is on a full blast instead of heating. Tables are filthy and no one is bothered to clear the empty mugs and trays. More

There is always time for a tiny dose of cortado. The pleasure of sipping your new favorite coffee staring straight onto the

When it's quiet it's nice.Some customers gather on the table and make inconsiderate loud noise. . …
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Lovely staff. Cake freshness is almost a "lucky shot", some days good, others not so much. Toilet was dirty. More

Great atmosphere, very nice and friendly staff aways making you feel welcomed. 5 stars +
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Worse coffee. Staff need to learn how to bring Italian tradition to customer.
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A regular in here. Very deep plan layout but coffee/food to usual Nero standard and staff very pleasant.

Most recent update. Was really unhappy with the customer service today. Drinks and food tasted good.

White chocolate mocha ❤️❤️☕️☕️ Hot chocolate is so lovely …
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Not bad, not the best of its branches — and you expect the same standard when it's a franchise.

Just sat inside before the heavens opened, enjoying a fresh mocha …
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Service good but flies all around the toilets. Surely a health hazard!
Food: 4…
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Friendly and helpful staff.. place clean and tidy. My drink was great!
Food: 4…
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Great choices of drinks! Excellent customer service.
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Good coffee great tiramisu thumbs up
Food: 5…
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Great service despite being busy