After looking for months I finally found the perfect car with Carmax, however it was located in Florida. Luckily Carmax made shipping a breeze, and the car actually arrived days before the scheduled date. I went to the dealership and took a test drive and knew it was the car I wanted. Chris was very polite and professional and him and Dominik were the ones who walked me thru the process. I took the car on a 24 hour test drive and then brought it back the next day and told them I would be back the next day to buy it. They had the car ready cleaned and detailed upon my arrival with a big bow. I paid for the car upfront and i was in and out in around 40 minutes, it was a quick and painless process. I ended up buying the maxcare extended warranty. I wasn't planning to but Chris explained to me the benefits and the value of having maxcare. He wasn't pushy and I recommend him for your next car purchase. Overall the whole experience was very pleasant and made car buying look easy, i'm a satisfied customer driving my new Mustang!

I sold my car through Carmax. My husband and I had recently purchased a new vehicle and had to adjust inaccurate information on our Expedian account, otherwise, we would have just traded in the vehicle at the dealership. Carmax gave us a much better offer than the dealership (42% more to be exact) once corrections were made. Their team was extremely welcoming, helpful and truthfully took the reins on the car selling process which made it so easy as the seller. Since my vehicle was purchased from out of state originally, there were some problems with my title transfer and lien holder... but nothing the Business center couldn't handle. They requested minimal information from me and took care of everything! This experience was seamless and I would highly recommend to others to look into selling at Carmax before making the "easy" choice and just trading in at another dealership!

Everything was fine, with one major exception: The business office. The front-facing office is managed poorly. The manager said: We multitask. And I said: That's the problem! There was a very old woman (I am also an old woman) who was expected to keep waiting on people as she was handling paper work for a sale. It took hours. There are clear data showing that multitasking is inefficient, especially as one ages. (I am a cognitive scientist.) And did I ever experience that inefficiency. In addition, my name was spelled wrong on all the docs and the check. I caught the check and had it retyped, but they said the docs were correct. When I got home, I see that they also had the same error. I sure hope I can use the receipt at the tax office!

Outstanding service! Stopped in after good friends who have bought multiple vehicles from here recommended this CarMax. Ease of buying a nice 2nd vehicle (my grocery getter) was better than anticipated with our saleman Dayson Willis. We walked the lot, picked out a few that met our need (unfortunately 1st choice was taken) and made the purchase. Nice not spending a whole day on a lot doing paperwork and purchase. Our Ford Explorer did need some electrical work within a month after purchase and working with Sean Dunaway in service has been a pleasure. No hassles, no problems and a nice loaner while Explorer was in the shop. Sean definitely knows good customer service. This CarMax has earned our business!

They have gone above and beyond except one lady who had me redo my application and I lost the original offer and they never gave it back she stated I can revert back to original terms but that wasn't the case. Other wise my cars on the way from Cali and I couldn't be happier good job carmax. Update we got the car fastest car deal ever they're cars are exactly as they say our lexus was almost perfect we couldn't be happier. Someone give Vince a raise he gave me every update I needed answered all questions. The car had just arrived they didn't know where in the lot it was but he found it made sure they fixed a few details. Replaced windsheild and fixed minor curb rash.

I hate that we live in a time where I feel obligated to give kudos to a business that keeps its word. I got an online appraisal for a car I wanted to sell and actually got the exact amount I was promised online. When I called to make the appointment, I was told I should receive the amount quoted if the car was in the condition I listed online. She also told me the process could take up to two hours. I was in and out in a little under two hours with a check in hand for the exact amount I was quoted online. Very pleased with the experience and would recommend this service to others. BTW, I received $2600 more from CarMax than the dealer was offering.

I was in the market to buy a vehicle, and trade in my Rogue. I was given a low offer and thought I would see what Carmax would give me for it. I did the quote online, made the appointment, took my car in. Everyone I came into contact with was kind, helpful, and professional. Due to being a holiday weekend we decided to wait until Monday to get my payoff. I walked out with an offer letter. They followed up with me during the week, but due to having the offer letter I was able to use that as leverage during the car buying process. I would absolutely do that process again. The hospitality, professionalism and consideration of my time was exceptional.

As a loyal Carmax customer, I have certain expectations when it comes to service. Recently, I purchased a Jeep GC and took it in within 90 days to address a few issues that needed repair. There was a small mishap with my door panel and I was not happy. After a few conversations with leadership, I am happy to report they again exceeded my expectations. Thank you everyone for making this a positive experience, and I look forward to picking up another Jeep in a year or two. For the public. Things happen, but it is how we recover for our customers that makes the difference. That is what elevates Carmax San Antonio on I10 above the rest. Thank you!

My experience buying a new car was very positive for the most part. Their process was very smooth, relatively fast, and well organized. I have two issues. First, having to pay up front to ship a car that I may or may not want to buy had some possible issues, but it turns out the car was great so the issue did not arise. My big problem was on trade-in of my old car. They made an offer based on complete information of the car's history, then dropped the price $2k using a flimsy excuse. I later sold the car to another dealer for $1.5k more than the highest offer from CarMax. So get other offers before you sell to them.

Applied online, reserved my vehicle and got approved. Showed up to my test drive appointment and everything from there was smooth and efficient. I had previously wasted many many hours, days at 3 other dealerships and had bad experiences. I definitely recommend CarMax for those with not so perfect credit as they have options. Colin my sales rep was wonderful explained all in detail and I decided to purchase the Maxcare plan for having that extra coverage at an affordable price on my vehicle. Based on this quick and easy process, I will continue to make my car purchases with the CarMax family. Muchas Gracias Colín!

Tried to scam me out of $700 because of a “faulty” hood latch and cable. I was struggling to open my hood. Ended up paying over $100 to have my oil changed and the latch “lubed up”. Come to find once I access the engine myself that the pin for the cable fell through the latch and was able to put it back on without replacing any of the parts they told me I needed. Rock Auto was great for ordering parts but now I will be returning the parts since nothing was needed in the first place. Not just that but they cut a portion of my weather strip and cracked the car pins.

This is my "go to" place when I'm in the market for a used vehicle. To date I have purchased two cars and a truck and my son purchased his car from this location. Also, shortly two of my daughters plan to buy their cars here too. If you find haggling with sales reps at traditional dealerships exhausting, I strongly recommend visiting CarMax. Their pricing is fair (within market value), have a huge inventory, and there are no high pressure sales tactics. Finally, you won't find a dealership that will offer the trade in amount you'll get here.

I have to give CarMax 5 stars! I traded in my old car and bought a new car a little over 1 month ago. The trade-in appraisal was higher than Carvana and the KBB estimate, the new cars price was fantastic, the process was fast and easy, and the service center took care of a cosmetic issue I didn't notice until after my purchase for free! Edward was a fantastic salesman and Erin took care of me in the service center! They were both great to work with!

First time I buy from CarMax as I usually buy certified pre-owned from dealership, but my experience with CarMax was excellent. From the shipping process of the vehicle I wanted to the customer service and my trade in process. The process was smooth and I’d recommend them to anyone who is unsure of buying from here. My trade in offer was above other offers. I’m very happy with my new vehicle! And the 30 day warranty seals the deal!

The sales reps were great. The rest of the buying process was terrible. The car was sold to me with a problem and when I notified Carmax about it, they told me their mechanics found nothing wrong with the car. They finally took it to the BMW dealership and it was diagnosed with what I said was wrong with it. The service advisor and service manager at Carmax were extremely rude to me.

The Honda CRV has been great but unfortunately after close examination I found a dent in the driver's side door and a tiny chip in the windshield that will likely eventually lead to having to have the windshield replaced. Outside of that, the car selling process, as well as the cash purchase process was very good. What was exceptional was my sales consultant, Ashlynne Priddell.

First time buying a car here. Have sold a car 2-3 times and found the purchasing experience to be equally quick and easy. Environment is anything but stuffy as it would be ANYWHERE else. I don't see how they manage to provide such excellent pricing both selling and buying. They have perfected the art of both.

Brandon Gonzales is the BEST!!! My husband and I have purchased several cars from him and he takes care of us every time. Whether we our downsizing or upsizing, he’s always found us exactly what we need in that phase of our lives. We don’t shop anywhere else or with anyone else. He’s AWESOME!!!! ⭐️⭐️⭐️⭐️⭐️

We had a very great experience with Carmax, the salesman(Chris & Brandon) there were very friendly and helpful. My daughter had a car delivered there from another location, and we were able to test drive and then purchase the vehicle hassle free loved it. Thank you, Chris and Brandon

CarMax in San Antonio is wonderful. Smooth and lucrative. I love this place. Bought 2 cars here and each one was great vehicle's and the service was informative and helpful. Especially my last visit... phenomenal. In and out in no time. Y'all are doing things right …

After waiting for over an hour in a very hot waiting area we received our offer, valid for 7 days. Then we were told our title with the signature and stamp from the bank and note indicating it was paid in full was insufficient and that we

Very easy process. I made my selection online and came into the dealership to have the car shipped here with no obligation to purchase it if there was something I didn't like. When it arrived they called me and I came to purchase it. Easy!

If I could give no star I would. I should of returned when had the chance never knew the problems that would pop up from this car. I regret ever coming here. I have had my car since April 17,2023 now even 5 months and has been nothing but

They will say or do just about anything to get you to buy a vehicle including lie. For some reason this branch has a problem with white women. It was the worst experience I have had in years. They said it took 4 days to get vehicle ready

Edward was amazingly patient as we checked our car options. We went in very stressed out and with a difficult financial situation. Edward was very calm and reassuring. The atmosphere is very uplifting, bright, and clean. The temperature

Not the expected pushy service, which was great! I sold my vehicle for a lot less than what I would’ve wanted, nevertheless, the service from beginning to end was as comforting to the process. Thanks for the team at the business center.

The entire process was very simple and quick. I submitted my info online and Carmax made me an offer. They paid exactly what they offered. The entire process took about 45 minutes. I will go back if I ever need to sell a car again.

Really enjoyed my experience at this location! Javier was very honest, knowledgeable and helpful during my process of buying a car. He really helped me choose the right car for me and I appreciate it so much. Definitely recommend!

It was amazing. CarMax offer me the most for my trade-in car and they had the car I was looking for. The process to get the car was seamless. Overall Great experience, definitely recommend Car Max to anyone. JF

My sales consultant Paul was outstanding! Friendly and genuine from start to finish. I never felt pressured or like someone was trying to mislead me in any way. The car was clean and in excellent condition.

Got a quote for the car I was selling. It was a very fair price, better than a local dealer for a trade-in. I returned the next day and within 30 minutes picked up my check. Couldn't have been easier.

It was ok. We sold them a car that we had an internet offer for but still sat there for more than 2 hours to get the 20 minutes of paperwork done. Their offer price was fair but the process sucked.

The best car buying experience I have ever had. In and out in about an hour. Kaitlyn was wonderful and the staff was great. I appreciate it all. Definitely will go back and reccomend them 100%.

Makayla was very thorough inspecting my car. Michael and Lee did a good job processing the paperwork. This was my third car that I’ve sold to CarMax. They have always taken good care of me.

Good experiece. Final offer matched the online estimate and was significantly more than trade-in, even with sales tax considered. It's definitely worthwhile to check here before trading.

We've bought and sold multiple cars from CarMax were very happy. We got a great offer for our Kia Sportage... we just had to buy--not disappointed. Thanks Noah Schwartz.

This purchase was smooth and painless. The professional staff was a joy to work with. They were hyper focused on making sure everything was perfect.

I DID THE EXPRESS SALE OF MY CAR AND PROVIDED DOCUMENTS BEFOREHAND. I WAS GREETED IMMEDIATELY AT THE DOOR AND INSTRUCTED ON THE NEXT STEPS.

Everyone was friendly and I very easy process of selling my car. They also got me set up with fresh ride! Amazing website too!

Nice place think they should invest in kids corner.... maybe a TV some activities.