I was planning on going here to see Dr. Charlene Andrews, since reading her reviews online. But Just calling to make an appointment, the receptionist was EXTREMELY RUDE, and actually hung up on me! So I decided to take my money else where. If Dr. Andrews is as good as her reviews say, her staff is pushing away a lot of customers.

Dr. Andrews is absolutely amazing and a doctor that truly listens. It's so hard to find genuine primary care doctor and she is definitely just that. The new location is very clean and the front receptionist was very kind. I got seen after a short wait which for NYC is unheard of. Definitely recommend!

I love this doctor and her PA's are very good! I have been going to her since 2015. She's very knowlegable and has an excellence bedside manor. Her staff is good and I have not had a bad experience, I wouldn't allow that anyway. I llke her

Dr. Andrews is the best doctor I think I ever had.She is thorough so sweet knows what she is talking about and is caring of her patients and takes into consideration the patients wants and I love her for that. ..Her staff could use some

At first I thought I could look beyond the extremely unprofessional and rude receptionists because the doctor is so nice. However, now after receiving the bill, I am angry that they charge a ton of money just to even go in to set up a

I am really happy with the care I receive here. I feel like family. The front end is cool. I had one issue but aside from that I love both providers here. I always give their number away when people ask me for a good doctor.

Keep getting spam calls from their number 5-6 times a week, even after telling them I'm not their guy. I'm worried about their patient information policy. Maybe HIPPA needs to be informed?

Oh my God the reciptionist is so rude her name is Tonzo. This staff is pushing away a lot of customers.

Phenomenal doctor, terrible front desk staff. Bad enough for me to look for a new doctor.

Dr Charlene Andrews is an excellent doctor and the staff is very friendly!

Short wait time saw the PA she was great. Staff was polite. Great visit.

Dr.Andrew’s and the staff at Care Well are friendly and supportive.

Rude staff and very long wait time, I'm never going back.

Wait time a bit long but great doctor