Pretty sure I was racially profiled today! My fiancé and I went in here to open a business account. They guy working said he couldn’t help us at the moment but would schedule us an appointment to come back another day, ok fine! My fiancé went to the podium to schedule the appointment with him and I sat in the lobby waiting. As he was finishing, my fiancé called me over. As I was walking over to him which is a few feet away the “security guard-woman” stopped me in my path and asked me if I had an appointment, with her hand on her gun and posturing me up, not seeming very friendly. Pretty aggressive actually. I was shocked as I stood there holding a Bubly drink in one hand and my Louis Vuitton on my shoulder. My fiancé was shocked as well, as he asked her was there a problem. Once she realized I was with him “a white man” she tried to clean it up “ oh I was just asking if she was helped. Rude rude rude, NO YOU WEREN’T ! You don’t approach a customer aggressively with your hand on your gun, especially as a “security guard” if you’re just trying to help. Maybe a smile or a friendly mannerism if that’s what your true intentions are/or just stay in your lane and leave the customer service to Chase representatives!!

This Chase Branch Location is excellent. I want to take this time to specifically Thank and Give Very Positive Feedback to Chase Private Client Banker Timo (Timothy) Casino (pronounced ca-see-nyo). Timo is incredibly kind, friendly, knowledgeable and Professional. I have had the pleasure of interacting with and being helped by Timo three times and I will request him specifically in the future. I will be 54 years old in July and I have successfully worked with the public most of my life, so this makes me an excellent judge of character and of customer service excellence. God Bless Anyone Who Reads This. Thank You.

First time I’ve ever had a great customer experience at a bank by Alex, Nate and Cristian. Really friendly welcoming environment that was lively. Especially when opening up a business account with my wife. Alex was very professional and informative. Nate the manager, friendly and welcoming taking care of all the customers waiting then assisting us. Cristian great with information directing us to Alex and getting straight back to working and assisting other customers

Newest bank down here on Rancho and is the SLOWEST bank I've ever been in. It has only ONE teller window and it is always SLOW. Both times Ive gone to this branch it's empty but has available teller machines ONE cashier and with two people in line it still took me over 15 mins. BOTH TIMES To be helped. This time I had to leave as my 15 min break was wasted standing in line the entire time with only one person ahead of me. Won't waste my time in here again.

Worst branch I’ve ever stepped foot. I’ve never had a banker turn me away for “being fully booked” the manager would not even have the common courtesy to come tell me but has the teller approach me with the news. Bad customer service! I will not be returning ever. Granted I just recently joined and this left a sour taste in my mouth. With the example of leadership I wouldn’t give this branch another chance. Sorry to say I’m disappointed Chase

the service at this branch is trouble, I need to have some documents notarize, I was told that I need appt, so left my info and for the last 2 days no one has called me back. its a shame that us customers are told that their willing to help us but they wouldn't even call us back! I am rating their service performance at 2/10.

I know it might not be chase’s fault but i DO NOT recommend anyone go to their ATM outside after hours many homeless people begging for money.. it is a little out of control and they don't stop bothering you when you say sorry cant help you!

Nate was amazing helping me setup my app and showing me all the key features. Over all the best customer experience I’ve received from any bank that was friendly and not wined up tight. Alex and Cristian were amazing as well!

I Love Chase.....But They Need Improvement on Customer Service....I hate when a Teller is greeting Customer asking "What they Need".... When They Could be behind the counter Meeting Those Needs....

Just one teller one window of this chase bank, the worse waiting time. 12 people waiting in line. To deposit some money take 30mins..... worse service ever!!!!! Better to close the chase account

Okay bank my dad uses chase and doesn't have anything but problems but that's CHASE BANK not this particular location. As for the location it's pretty nice. The bank Chase nothing but problems

Got a $500 deposit lost via Zelle, an both Nathan T. And Christian P. Helped me get squared away, and now I am a most satisfied customer

This branch opened recently. Awesome staff, super friendly and helpful. Manager walks the floor, not behind some closed door. Refreshing

Nathan should be the employee of the month if you have such thing. He goes above and beyond to help Chase customers. Thank you, Nathan!

We've been baking with Chase for a long time. We tried other banks before, but Chase is good for business accounts …

After the renewal and change of all the staff, it has become a bank of efficiency and speed. Nathan it’s the best …

Una experiencia maravillosa con todos una super atención en especial Alex es muy atento y te ayuda con cualquier duda.

Only one teller window.... just one in the whole building! 15 min wait and there were only 2 people in line.

Literally they told me “they can’t help me”. When I came to set up a business and personal checking account.

This one of the best Chase branch I’ve ever visit. They stand with me till solved all my issues. Thank you

Its a newer bank. Very nice inside. The service was quick and people were very nice and helpful.

Location was still open and helping customers till the last minute on New years eve!

I went to change a check yesterday and this bank charged me 8 dollars I felt stolen

Great customer service employees are helpful kind and knowledgeable. …

Staff is always friendly. They're is a security guard always there.

Clean and tidy inside. The tellers are very kind and professional.

Service very bad I’m wait 30 minutes for safety box no body come

They have very nice Atm's inside. Also working for Tourists.

Nice and quiet I get my money here during early morning

25 min wait with one person in line.

Customer service is a disgrace.

Terrible customers service.

In branch withdrawal visit.

Amazing customer experience

Opened checking account.

Great bank, great Staff

They're pretty fast

Love Chase Bank

Safe