My bun was hard and the oil they cooked the chicken in must need changed. I didn't get my large fry as I didn't realize their mistake until after I had them correct my sandwich. But they did resolve my issue on the sandwich. First time in Indianapolis and this was a convenient place to stop if out shopping and site seeing. More

Mobile order was wrong the other day but got sent a free reward. Went to get free reward of ice cream.Waited and waited. Had to finally ask what was going on to find my ice cream all that time was just sitting on the counter melting. Never put my name on the ready list.Staff is very slow and not friendly. After 4 staff. More

Nice to have one downtown since they recently got rid of the one in the mall. It looks amazing! The location is pretty nice, right off the circle. It would be prefect if they had a drive thru (tho I understand given it's location). Nice spot to stop by and grab some food if you downtown or on the go around the area... More

The new Chick-fil-A restaurant looks amazing. The inside of the restaurant has a bright and modern look. The food taste great and the customer service was amazing! I was disappointed that the Chick-fil-A restaurant moved away from the Circle Center Mall at first but now I'm okay with the new location. More

The food was good, just like any Chick-fil-A that I have eaten at. The service was not as friendly as the others. I know that they were busy, but I didn't feel nearly as welcome as at other Chick-fil-A's. I wanted to get a refill but opted against it because I didn't want to wait in the line. More

Not your typical chick fil a. Food did not taste like your typical chick fil a (chicken was over seasoned, over cooked, and fries were over salted) Staff was not cheery and extra helpful like other stores and I felt unsafe downtown. Sorry to say I won’t be going there again. More

I love Chick-fil-A! I work for Chick-fil-A. But this location didn't win me over. My CFA bun was dry. The chicken wasn't juicy. We ate our food immediately in the dining room, which by the way was a very chilly room. No one was in the dining room offering to refresh drinks. More

Got food delivered to work. Uber driver was fast. The food wasn’t good . The fries taste like they were a day old. I tried to contact the store but it’s a voicemail that no one answers. I can not and will not eat this. I literally just wasted money. More

The breakfast menu lacks of variety. There are many items missing when compare to other locations. The service is mediocre compare to other locations. The cashiers lack of attention to details. I ordered two items and got my order wrong. More

We used to go to their location in the mall but since it’s closed, we tried this location and loved it. It’s conveniently located in downtown and easy to find. We noted the staff was efficient, but definitely did not have the quintessential

This Chick-fil-A location is very conveniently located in downtown Indianapolis. It is only a block from the Soldiers & Sailors monument and the Art Garden. For being a downtown location, it has a ton of dining space and offers mobile order

Ordered dinner 3 separate times on Doordash and all 3 times one major things I ordered was missing. I tried to call and give them a chance to make it right they couldn't be bothered to take my call. Needless to say if you are ordering from

I ordered two bacon egg and cheese muffins to go and one came with chicken only (even though I didn’t order chicken). Both muffins were burnt and they weren’t enjoyable. I was all the home when I noticed this and was very disappointed. More

Had dinner here after getting my haircut. Place wasn't busy at all and service was fast and friendly. The sandwich and fries I ordered came out quickly and were fresh and hot. Location is right off the main road and you need to use street

I have been in this Chick fil a numerous times along with other Chick fil a locations and they have the rudest employees i have ever met including managers. You say thank you to them and they just turn around and walk away. They act as if

I am disgusted by my experience. The manager Ricky Wallace accused me of lying because his staff continuously makes orders incorrectly. He lied and said he watched the employee add bacon to my burger but admitted he didn't once I brought

Worst experience in a Chick-fil-a in my life. Placed a door dash order at 12:11 pm, at 1:30 the dasher calls me to ask me if I picked up my order. Kind of hard when I don't have a car today so I said absolutely not. Then texts me stating

Decent lunch spot when working downtown. About a 10-15 minute walk from my office, line usually moves fairly quickly, though depending on the day can sometimes take a while to get served. Restaurant always appears to be properly staffed

Very busy kinda crazy when your waiting for your food all the food is delivered to where it says mobile pickup orders. I used the restroom came back out and stood for 10 mins or so trying to get someone to help me on where my food was,

I visited this location on 6/13/23 at or around 9:00am. First of all the menu only displayed 3 menu items. So when I started to order I had to look up the menu on my phone. There were several people working this particular morning, but

It’s tough for me to give a CFA two stars, though I have no choice. The staff are indifferent, despite 11 staff members behind the counter, only 1 was taking orders. Rest were eating a biscuit, “trying to clock in”, or carrying their

I don't like this location, I liked the one that was in the mall better. Only been here twice and maybe the last time. I get they wanted more visibility, but it was a mistake to get rid of the one in the circle centre mall food court.

Okay. This is the 2nd day in a row, same exact order messed up again. I blew it off yesterday because it was busy, but today it was only me and 1 other person in line. I ordered the Maple Grilled Chicken, no pickle no lettuce same as

I have always gotten good service for this company. My order has never been wrong. This chick fil A was overwhelming the last hour before closing. It's the hot spot. The best food compares to other fast food places of like food. More

We were part of a huge conference and had several people show up right at their closing. They said they would still serve us all but the menu would be limited. They were all very friendly and nice about the circumstance. More

Delicious meal as always. Service was exactly what you expect from a Chick-fil-A. Went during lunch rush so of course it was packed and seating was somewhat limited. Ended up eating outside. 10 out of 10! More

Could be the worst Chick Fil a in the state of Indiana, if not the country. Bread from sandwich was extremely stale. Fries had enough salt to give you dehydration sickness. And everything was cold. More

Overall, it was a pretty good meal, everything tasted good. The chicken was hot, the fries were fresh. It could be a little bit more seasoned and it wasn't too bad. I'll give it a 3 and a 1/2 star. More

I placed a pickup order and they started making it even before I left my house so all my food got cold and soggy. The app is supposed to work such that they start making it when I near the restaurant.

This location is great! The owner is incredible and the staff are always moving fast. The lines at lunch can be very long, but they do an amazing job of getting everyone through quickly. More

First let me begin with, I love this chain. I absolutely HATE THIS LOCATION. I WAITED 20 MINS FOR MY ORDER. This place is poorly set up. The food pickup station is a disaster!!! The

Did a mobile order here and the employees were very fast on making my order and the food was great! They also asked me if I needed any sauces which was nice of them too! More

I placed my order on the app, & picked it up. I had no problems. It was done ready & fresh. Staff was polite & helpful. I got the TikTok viral recommendation:

Really nice location. The staff were friendly, and the place was clean. It had plenty of seating, both inside and outside. The food came out so fresh and hot.

Make sure you check your order because they don’t give you the sauce almost every time. It is printed on the ticket though I don’t understand how they miss it

I got the mini chicken sliders with hashbrowns and coffee. I topped it off with this fruit salad they offered and wow didn't expect the variety

Absolutely great counter staff - appreciative and authoritative regarding the experience! Clean and bright and a nice place to eat! More

Two of our 8 piece nuggets had 1 of the 8 was just a piece of very browned breading. But service was fairly quick. More

This has to be the worst Chick-Fil-A I've ever walked into. It's bad enough that I came here to begin with.

Employees goofing off behind counter. Almost closing time though. Still great food.
Service…
More