If you order in the app, I hope you aren’t hungry. They give you the absolute lightest bowls and smallest burritos we have ever had. It’s so crazy, it didn’t used to be that way… People went to Chipotle because they got a big stuffed burrito that was worth your money and filled your belly. Now, you literally have to go stand in line and watch them make it just to be sure you actually get what you order. The scoops of rice they put in there are comical and God forbid you ask for extra rice. Today, we ordered online and got 2 bowls, a quesadilla, and chips and queso. $42 later and we were still hungry because the bowls weren’t even half full, the cheese quesadilla barely had any cheese in it, and the “large” bag of chips that come with the queso aren’t even enough to finish the queso with. Out of the last 4 times we went to this location- the first time, we ordered in the app and when we got home we realized our orders were all wrong, the next time we ordered, the chicken was burnt and the carnitas was in the fattiest chunks I couldn’t even eat it, the third time we went in to the store and I asked for a cheese quesadilla which I was then told that I could only get a quesadilla in online orders as I stand there looking at the tortilla and the cheese…. Explain that one? And today when we ordered online, was when we were all still hungry after eating. This was really the last time Chipotle will get my money. We have been loyal fans for years but lately, it’s so not worth it anymore. Sad, sad, sad, and SO disappointing!

I recently started attending this Chipotle restaurant again on lunch breaks from work and was enjoying the food quite a bit. I was happy to know that there are healthy options that taste great and were very filling to get me through my work days. However, today's experience in this Chipotle has changed my mind and left me highly disappointed. I walked in the door on my 30 minute lunch break from work and the line was stretching not only to the front door, but all the way to the back. I decided I would wait it out and it would be worth it for the food. After I waited for 20 minutes to get halfway through the line I decided I had invested too much time to leave without a burrito. I started to notice it was not that there were too many people that were causing the holdup; it was in fact the employees themselves that were at fault! Their leisurely attitude and slow pace gave me no confidence that I would be back to lunch in a timely manner. After 30 minutes of wait time to just to get to the counter there was no apology for the long wait time and the employees there seemed content to slowly prepare my burrito bowl. The attitude of the employees did not come off as an attention to detail sort of taking their time, it was simply unenthusiastic and lazy. It looked like at this time they were fully staffed and should have had no problem making good time on servicing all the hungry customers. Let's just say there is a Freebird's World Burrito right down the road that has earned my business back!

Staff is horrible and does not find solutions to problems. Went in about 45 minutes until closing. Restaurant looked unorganized which was a sign to not go in but we proceeded. My wife asked for “a little” sour cream and the employee proceeds to put two whole scoops in. My wife said that was too much but it was fine. I also asked for a little bit and I also got two full scoops of sour cream. Next I found out they were out of lettuce and cheese. I then asked for a little bit of the queso they serve on top to compensate, which was followed by two employees becoming very defensive saying it was extra for queso. I advised them they should compromise due to the missing items they had and the young man stated “we should but that’s not my choice”. I was shocked at the lack of customer service there. No customer should feel like they have to defend themselves against the employees and customers should be reasonably catered to. On top of our soppy wet sour cream filled bowl lacking cheese and lettuce, we were charged for chips which we did not order. I advise management to train the staff to find solutions to issues and not be defensive when a customer has a concerns
Service
Dine in
Meal type
Dinner
Price per person
$10–20

This used to be an okay location, but it's gone down hill in multiple ways. 1.) The employees aren't as friendly. Not that they really need to be as long as they prepare the food correctly. However.. 2.) They don't prepare the food the same way. They use like half the amount of the food items on your burrito. I want to say I started with 4 tablespoons worth of rice today where normally they would do a full scoop. They went way easy on the beans. Used maybe an even scoop of the chicken, which has never been the case previously. I got about a tablespoon of sour cream. Asked for more. Asked for cheese, it was pinched and put on the burrito. Asked for more. Another pinch, asked for one more lol. All that wouldn't have bothered me so much if the following wasn't also the case. 3.) Their prices went up by a dollar or more depending what you get. 4.) The food also has been very dry the last two times I came here. Summary: customer service is not there. The quality and quantity of the food went down, while the prices have gone up. Awesome. So! I'f you want Chipotle, I'd recommend going down to the location off 1604 in Alamo Ranch. The prices are probably still high there but they won't short you on quality, quantity or friendliness.

Went in close to closing time and they didn't have everything I wanted and I felt like when they had a lot of food like rice and beans still out they barely gave us the normal amount that I would get at any other time of the day. I've seen what they throw out on a regular basis and so to give only half the amount I am used to getting really got to me. The chips were stale which is weird because I've saved the chips for the next day before from different orders and they weren't stale the next day. Makes me question how long those chips has been up there. Definitely wouldn't recommend going here after 8:30 because their food just isn't as good. Also I asked for a receipt and was told I couldn't get one which is just a whole different issue that I couldn't understand why I wasn't able to get one. And wasn't informed about it until after I paid for my food.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 4
Service: 3
Atmosphere: 3
Recommended dishes
Chicken Bowl

Poor service alert! I understand when people have issues or systems go down totally understandable and get it. What I don’t appreciate is that cashiers don’t know how to problem solve as I am specifically showing them that I have the receipts I have the payment through my Apple Pay I have everything showing that I paid for this order and I am on my lunch break so if we can just get this resolved and made quickly that would be very fantastic. What I don’t appreciate is that I was seeing orders going out left and right and waiting for the manager of course to come out just to make my order in five minutes is what I was asking to begin with so definitely not a place to go during your lunch hour and to be honest customer service is a big thing for me and Hayden not prove to Shell great customer service as I would’ve liked so I write this as a one star
Service
Take out
Meal type
Lunch
Price per person
$10–20

The food is very consistent. The location is always clean. The place does get busy for dinner. I stopped ordering ahead because they have been very light with the portions. I technically had lettuce and beans but how much does it cost for these toppings. It cost them a star and because of the lines lowered how often I consider dining here. The pic shows the latest (last) online bowl
Service
Take out
Meal type
Dinner
Price per person
$10–20
Dietary restrictions
They do a great job with dietary restrictions. The team is educated and they have a book with the details if needed.
Parking
Parking is pretty easy and I tend to park on the side. There's always an open spot and a lot easier to navigate than parking up front. Limited mobility persons need to park in the front of the restaurant because the side is a challenge due to slope and stairs

Robbers I am a regular here ordering food every week . week by week their food quantity coming less and less . today I ordered 3 burritos and a bowl for the family , the bowl was not even 25 % full , burritos were too small and didn't have the ingredients I ordered ( this is not the first time they are screwing up ) . given they charge $9+ for all the items , and providing the quantity thats not even worth $3. Well I guess this is another charity from me .. I also read that Chipotle as a company do not care about their store employees all that said no more paying money here . and as as an advise why don't you go and stand on streets and beg thats better than doing this
Service
Take out
Meal type
Dinner
Price per person
$30–50
Food: 1
Service: 1
Atmosphere: 3

To be clear, I had have no issues with the dine in experience. The staff interactions were great and food is good. My issues have been with the delivery/ Togo side of this location. My most recent order, the order listed on the bag was correct but the contents in it were completely wrong. Prior to this order, on several occasions when ordering through the app and requesting and being charged double portions, I only received single portions or less and have been very inconsistent. It is frustrating knowing that when ordering the same items in store the weight and portions are noticeably more than compared to delivery.
Service
Delivery
Meal type
Dinner
Price per person
$10–20
Food: 4
Service: 1
Atmosphere: 4
Recommended dishes
Chicken Bowl

I walked out after waiting in line a while. There are 5 employees. 1 is working the other 4 are not. There is a line of 6-8 people. The one guy who is working went from the cash register to making food without changing gloves or washing his hands. EEEWWW thats nasty. Wonder what other corners are being cut? I waited several minutes in line and no other employees helped the one that was making orders. I only have a set amount of time for my lunch break and this store wasted a lot of it. I wish there was a freebirds nearby, they are quick and delicious. It is obviously not a staffing issue, must be a leadership issue. It's a shame I was hungry.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

I am done with this chipotle location. I visited it today for the very last time! Every time we visit, our experience only gets worse. The carnitas looked like it had been there for 2 weeks so we had to order something else and the service is soooo slow due to the employees only being trained to do 1 thing. I get that it’s supposed to be like an assembly line but the person that puts the salsa on the burrito should also be able to check you out in the event that the cashier has to go on a break. We could have gone to a sit down restaurant in the time it took to stand in line to get our burritos to go. I’m not sure who the manager is but they really need to make some changes, it’s really gone downhill from when it first opened. This is so unfortunate!

Chipotle is my favorite fast food. I appreciate that I can chose how to have my food served and arranged every time. I most appreciate that the company is committed to serving quality food at affordable prices. I love that I don't have to wait. It's a great gig! They get three starts because the taste of their meat, especially the chicken, is inconsistent even on a daily basis. I've eaten there as often as three times a week at times. Every single time the chicken tasted different and not always in a good way. Sometimes is tender and flavorful. Other times is charred, dry and bland. Sometimes I can even find pieces of bones or fat in my bowl - not often but it has happened. I hope they nail their recipe and can deliver consistent results soon.

I think the manager of this chipotle must be two apes wearing a trenchcoat disguised as a manger. I don't know what's going on over here but this location is by far the WORST. The place is always filthy with overflowing trash cans, the food is always undercooked with crunchy rice and the employees look completely miserable. They roll their eyes and act like it's a major inconvenience for you to come in an hour before close to get some food. This is all to blame from the manager! Get it together!!! I will not be returning to this location, I will go to the new one down the road that has competent management.
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1

Zero stars!!!! About the worst chipotle I have ever been to. As someone who is accustomed to getting chipotle a minimum 3 times a week I am truly disappointed in this location. I have kept going and giving it a “try” again and again due to it being right next to my new house, however it’s always something. Online orders not ready numerous times, no change at the register, no chips late in the evenings. The most recent one is lobby is closed and only open to online orders, this comes after I stopped using online orders due to my horrible experiences with it. I’d advise to stay away from this one if you don’t want to ruin your love for chipotle. I now drive to another location despite it being 2 minutes away from me.

I ordered through the convenient online system that allows you to walk in and grab your food and go. Upon my arrival, the poor employee in the front cleaning the windows informed me the restaurant was not open because the manager felt the restaurant was not clean enough. So now not only do I have to go somewhere else for lunch wasting valuable working time, but now I have to go online and request a refund because they can't do that in store. Something that should have been simple and convenient turned into a huge headache due to poor management. I'm not sure how clean exterior windows have anything to do with closing your store during operating hours and inconveniencing your customers.

Worst chipotle there is… Pickup and delivery orders are usually wrong, potions are tiny, there is literally always a group of employees hanging out near the drink machine, and they never have enough people working for the demand. I’m here now and there is a line out the door, like 10 people waiting for pickups, and several door dash drivers twiddling their thumbs… all while ONE PERSON is cooking, ONE per is fulfilling orders, and ONE PERSON is emptying trash. Whoever manages this location either needs to get his butt on site to try to make a difference, or needs to be fired. The employees are drowning.
Service
Take out
Meal type
Dinner
Price per person
$10–20

So i didn't eat there but the young lady at arms of hope donation station was really good to me and helped me when i needed help. I ate out and not sure what time of the day it was the room costs between 40-50$(El 6 on Marback) and we used and abused and punished that room. I ate her in the room, no time to eat outside. My take out game was 100. I delivered a campaign to her was as if i had OIL on my tongue. Next day she dropped me off curbside. All that showed her that I was down like a RODEO CLOWN.
Service
Take out
Meal type
Other
Price per person
$30–50
Features
Dine in: Yes
Outdoor seating: No
Takeout: Yes
Delivery: Yes
Curbside pickup: Yes

This place has gone extremely downhill in the past months. Not only is there system always down so they cannot accept any other payments other than online orders, but the customer service has decreased significantly as-well. The workers do not give the proper portion sizes and always just stand around like they have nothing to do. In a like of 10 people, I tend to have to wait upwards of 40 mins because the workers are extremely slow in preparing the food. The quality of the food has gone down as a result of this too. The rice is now always stale and the beans are always cold, so when I eventually do get my food, I can’t even pretend to enjoy it. Y’all need to do better.

Really bad service, I believe it's due to terrible management, but every employee seems like they do not want to be there and do not want to work. Every part of my burrito was under cooked and the employees seemed like I was annoying them just by walking in during a slow period. The worst part was the undercooked crunchy rice. I recommend going to the chipotle down the road on bandera. It has much better management and the food has always been 5 stars. Not the first time I've had this problem with this location, decided out of convenience to come here and give them a shot but won't happen again.
Food: 1
Service: 1
Atmosphere: 1

I have been a dedicated Chipotle customer for years. It used to be my primary go-to place when I didn't feel like cooking but this particular location has had me going less than I have in years past. When I go into the restaurant, I always find myself waiting about 20 minutes as online orders seem to take precedence over customers in the restaurant. When I order online, my preferences such as extra rice are never accounted for. The most frustrating part about this location is that I always seem to get crunchy rice. I would say about 50% of the time I've visited, my rice has been crunchy. Pretty disappointed with this location overall.

In a nutshell, if sadness mixed with anger and the ability to feel both cold and alone had a flavor, THAT IS YOUR CHICKEN! It was a very tough bite and the chew was packed full of grease....so tough and greasy chicken? PICKA STRUGGLE!! I want to give this location a NEGATIVE STAR RATING but be lucky that Google does not have that as an option. You are probably wondering as to my opinion on their customer service? DO NOT WONDER..They were dreadful and depressed. You know the feeling you get when being flung into the friend zone? YEAH..Now you know the feeling I had about these miserable and useless workers! I’LL WILL NOT BE BACK!

I had this delivered through doordash this little amount of chips that queso and that bowl and by the way I added that sour cream on top was $37 this is crazy I've heard rumors that unless you're tipping the Chipotle people they're not giving you good amounts of food which you're paying for this is exactly what I'm talking about this is not worth no $37 I get it doordash charges a few bucks but they actual order was $27 so for this small plate the chips and the queso was $27 really!!!???
Service
Delivery
Meal type
Dinner
Price per person
$30–50
Food: 1
Service: 1
Atmosphere: 1

Hate to say it but ordering online is not convenient. I love chipotle because it’s fast and good I don’t eat fast food but when I do it’s chipotle. When I can’t wait in line and in a hurry I order. For some reasons when this store or the culebra location online orders, it’s like they do half a scoop of meat and double of rice. I get home and there is barely any meat AGAIN. So annoying because I’m not one to go back while I’m starving to get my right order
Service
Take out
Price per person
$20–30
Food: 1
Service: 2
Atmosphere: 5
Recommended dishes
Bowl

This Chipotle is THE WORST. Every time I have ordered from here, the food is a mess, and we are missing items. Today I picked up an order and when I got back to work I realized there was no dressing for the salad, the outside of the containers were covered in some type of sauce, and there was no receipt. I spent 15 minutes on the phone with someone trying to get a receipt for my order. He said there was no way he could provide me with a receipt, so I am now driving back to pick one up. This location is a joke. Do not order food from here.
Food: 1
Service: 1
Atmosphere: 1

I have never had such a horrible experience at this Chipotle and I've been coming here for years. It is literally being ran by children. They were cursing and just flat out rude. They moved at a snails pace. The boys in the back are distracting the girls in the front. They were out of chips and I ordered a kids meal and they didn't even ask what drink or side I wanted. You need an entirely new staff. They were more concerened about taking bets about a couple breaking up than moving the line that was to the door. I understand now why my rice was undercooked last time.

I will not be returning to the bandera location because of multiple Reoccurring messed up orders. (Always taste old) The proportions were off; there was more rice than any other toppings such as meat & veggies… the lettuce was old, the photo doesn’t do it justice. The steak being more expensive, I should of been able to see visible portions of it, which I did not. Aside from that my order was light in weight…sad. Sorry to say, but also happy to say, I will stick to Alamo ranch area.
Service
Take out
Meal type
Lunch
Price per person
$10–20

I love Chipotle in general, so that’s why I’m giving this restaurant 3 stars. Takeout orders are never ready at the promised time. Occasionally I’ve had my takeout be ready late and the food not even be warm, I’ve seen a backup of 10 people (yes, I counted) waiting for takeout. Overall this location needs to get their takeout under control, but the food is generally as excited.
Service
Take out
Meal type
Dinner
Price per person
$1–10
Features
Dine in: Yes
Outdoor seating: Yes
Takeout: Yes
Delivery: Yes
Curbside pickup: No

The lady was really nice and friendly at front of counter. If you want the smallest portions ever then this is your place. I hate writing negative reviews but honestly this was not the first time so I will not be visiting the location anymore which sucks because it is close to my work. As a lot of other reviews state the staff is nice and friendly but that only goes so far when they are so far off from regular portion sizes you get at all the other chipotle locations
Service
Take out
Price per person
$10–20

I ordered a bowl and the flavor was pretty good. I visited on Saturday afternoon. The staff was so overwhelmed with all the 3rd party orders it was hard to take care of the guest in line. They were trying their best but could have used one or two extra staff members. About 8 hours after I had ate the food my stomach got really messed up. I had a mild food poisoning. It may have not been from here but still left a bad taste in my mouth since that was the last thing I ate. Despite that I will be back to try again!

I just left and the scoops of food were skimpy. When I told the cashier I had a reward, I scanned it and asked if it went through. He said “yes,” charged me, and then I looked at the receipt and he had not checked or lied because I was charged for the item I had asked about. The staff seemed miserable and none of them put on any type of friendly or welcoming demeanor. I mean, you don’t have to be ecstatic to see me, but you don’t have to look at the floor the whole time I’m ordering.
Service
Take out

Poor management when they were out of an ingredient which as it is it’s on management for not being able to calculate inventory correctly they also were rude and unprofessional when I asked for a refund having ordered on the app the cashier spoke to me and told me they don’t issue refunds in store for online orders and when I told him they do for app orders as I know from working for the company for 3 years he told me the manager just didn’t want to get up and assist me. Simply not wanting to do their job.

Ordered online and had to wait more than 30 minutes once we arrived. Literally no one in line and yet no one was making our food. We asked several times and no one seemed to know what was going on and they were rude about it. When we got our food, it was cold and missing guac on one order. The chips were so oily that we couldn’t even eat them. Terrible service. I don’t know what is going on at this location but they always seem to be subpar. We will avoid it from now on.

Trash was overflowing, food was room temp not hot but still had good flavors , staff were very pushy never really been before needed some options and I was just stared at.
Service
Dine in
Meal type
Lunch
Price per person
$20–30
Food: 5
Service: 3
Atmosphere: 3
Recommended dishes
Steak
Recommendation for vegetarians
Somewhat recommend
Parking space
Plenty of parking
Parking options
Free parking lot

So I have to say this time I’m pretty disappointed at this location I ordered a bowl to go and I got white rice and the rice was not cooked fully so there was a lot of hard pieces in it it made the food on enjoyable and made the rice tasteless as it didn’t absorb the flavor of the lime because the rice didn’t open up fully. But I gave it to STARZ because the chicken was phenomenal
Service
Take out
Meal type
Lunch
Price per person
$10–20

I went into Chipotle and they told me they were out of steak and not going to make anymore. So I ordered a different protein then when I made it further up the line, They told me that they had cheese but that I couldn't have any of it because they were only giving cheese to people that ordered their food online.
Service
Dine in
Price per person
$10–20
Food: 2
Service: 1
Atmosphere: 3
Recommended dishes
Steak

Positive: Food was heated and reasonably priced. Negatives: Place opened few minutes late, scheduled order was 20 minutes late (do not give an option for 10:50am pickup if it cannot be ready at 10:50am), free guac promo online but could not actually add it to cart (system issues), food was meh, get what you pay for.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 3
Service: 2
Atmosphere: 4

This was my first time here. Owen took my order and he was the 3 P's. Polite, Professional and Patient. Very good attributes to have in an employee. My food was prepared with care and was very tasty. The entire establishment was well layed out, designed and very clean. I will definitely be visiting here again. Thank you Owen for making my visit here such a great one!
Service
Dine in
Meal type
Lunch
Price per person
$20–30

There is only one man in the back of the kitchen cutting meat, with multiple women who obviously have no work ethic and are VERY slow as if there’s not 30 people in the restaurant waiting to order and get their food. They work so slow, nonchalantly with other peoples time because they’re here all shift. No rush to them. Dining area is gross, trashed. I waited 40 minutes to get the food. We won’t be purchasing from this location again.

I feel like a boomer writing this but want to give kudos to the young man that served us tonight. He was super polite and it was refreshing to have that kind of interaction. I feel like a lot of times the younger crowd can seem kind of apathetic.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Recommended dishes
Bowl, Chips & Guacamole, Chicken Bowl

Not sure why I order ahead for a specific pick up time and I get there and still have to wait 30 minutes?? I’ve never been to this location and experienced efficiency. The same thing happens if you go in and try to order. No efficiency. Get a better system and get into an actual groove.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 3
Service: 1
Atmosphere: 2

I came late at night before close and ordered a quesadilla online. Unfortunately they were out of cheese , but I returned the next day and hands down had the best service from (Garry). I thank garry for the kind gesture as he didn’t have to remake my food or anything but he still took time out of his day to remake it. THANK YOU GARRY!
Service
Take out
Food: 5
Service: 5
Atmosphere: 5

Food was fresh and tasty. Lines are a little ridiculous at peak hours and there's one person making online orders so he would help 2 people inside then do 2 online orders making the wait longer.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 4
Atmosphere: 4
Recommended dishes
Burrito Bowl with Tortilla on the Side, Blackberry Izze

Every time we come is the same issue. The diner is always dirty, trash always full, and the kids that work serving, look like they are not happy. They are like kindergartens kids without a teacher. They need supervision in this restaurant.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 3
Service: 1
Atmosphere: 1
Recommended dishes
Bowl

The food was good as always, but the service was mediocre. The staff was fine but not inviting or enthusiastic. It felt like I was annoying them by being there. The dining area and bathrooms were very dirty.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Features
Dine in: Yes
Outdoor seating: Yes
Takeout: Yes
Delivery: Not sure
Curbside pickup: Not sure

This was the most ridiculous experience I've had at this location. The workers seem to ignore you when you walk in. There were about 3 people waiting for online orders. No one asked if we needed help. Instead, they walk to the back. The counters are filthy and disgusting, not to mention the floors. I'm never coming here again.
Food: 1
Service: 1
Atmosphere: 1

It was my first time at Chipotle yesterday, and I loved the flavour of the food and the quick service I received. However, It wasn't until a few hours later that I began to regret my decision to eat here. I have a pretty iron stomach, but I became painfully ill from the food here.
Service
Take out
Meal type
Lunch
Food: 3
Service: 5
Atmosphere: 3

They gave me the guacamole, but y'all call this a chicken quesadilla? I ordered sour cream, green salsa, and black beans. Some how got hot sauce instead of sour cream. Bandera Pointe location. Update: Support Team was nice enough to replace my order with a free burrito reward, so that's something.
Service
Take out
Meal type
Lunch
Price per person
$10–20

Manager was very Rude! Asked for military discount as always and always receive without any problem … She said No!!! Under New Management! If they give you one they will get Fired! And turned her Face! Wow!
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 1
Atmosphere: 5
Recommended dishes
Chicken Bowl

Avoid this store. Chipotle is one of my favorite take outs. The staff here have taken a turn for the worse. Ordered online now several times and each time they are about 20 to 30 minutes behind schedule. I don't understand why I keep giving them another chance. I think I'm going to drive to another location from now on.
Service
Take out
Price per person
$1–10

I never had issues with Chipotle until yesterday. They messed up my families order and forgot our order of guacamole and also they forgot to put rice in one of the kids meal. Once we got our food, the beans were super cold and it tasted terrible. I couldn’t sleep all night because I was throwing up and one of my good friends got food poisoning from this location also.

People, us included, just stand there to order. Employees just looked at us but no "Hello, Good morning" or "We'll be right with you". Felt like we were a burden and extra work
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 1
Atmosphere: 2
Parking space
Plenty of parking
Parking options
Free parking lot

Trash was piled up all tables were dirty The food was at the very bottom had to scape to get rice. Floor was filthy and had to clean our own table to sit. Service was horrible no one smiled or talked just waited till you gave next item. Chips were stale
Meal type
Lunch
Price per person
$30–50
Food: 1
Service: 1
Atmosphere: 1

I hate that this is the closest location. They are so skimpy on the servings. Have to always tell them more. The kids trays.....when I get them delivered, I have two pieces of meat and 3 grains of rice and 2 beans. They forget the drink, too. I hate it. I will suffer through traffic to go somewhere else. In the mornings expect undercooked rice and beans.

Rice seemed a bit old, but carne asada and guacamole were good and made up for it. Queso seemed way off, not sure what happened there. This location always seems to be dirty, at least the tables and floors and this day was no different. Only an issue considering how busy they were... Not busy at all.
Food: 4
Service: 4
Atmosphere: 2

So you aren’t gonna get anyone smiling because they are way to busy, but what you get is consistent good food and great customer service. The portions are phenomenal and the employees are concentrating on their jobs. No one is rude, the place is clean, very busy and you will love it if you have a big appetite. Definitely a place to get your eat on!!!

The food is always fresh and hot. Great service. The food and service applies to all Chipotle Grill Cantena. I have eat in Texas, Indiana, Illinois, St. Paul Minnesota twin city Wisconsin, Kansas, Missouri, Oklahoma, Louisiana. This is just a great reflection of a company that knows how to deliver train and executive the company motto and directives.

Overall it was good. My pickup order took a little longer because someone walked in and must have taken my order. Basically if you order online you just walk in and grab it off the shelf. So I guess essentially anyone can pick up anyones food. I really enjoy the red salsa, I ordered extra in my burrito bowl and when I got home with it, it had none.

At 6pm or so on Sept 25 2021 went inside to order and i see a lady with a small poodle type dog in arms ordering food inside. No one bothered telling her to take the dog outside or that dogs are allowed at outside tables only. Bad enough we have to deal with covid and now a dog inside a restaurant. Speak out don't be afraid. Post a sign if needed.

Don't order from this location with Doordash. They close early, don't insure your order is accurate, won't inform you of problems with your order, take your money for items they know aren't in the bag and lie to the Dashers about what is in the bag. Besides being definitely over priced, they're incredibly sketchy. Spend your money somewhere else.

Every single time we go its gets worst and worst, i keep on giving it a chance and its always disappointing. We order 2 steak bowls, i had to ask for more rice 4 times, its like these EMPLOYEES pay for it or something. The portions sucked, the rice was under cooked. This establishment sucks we will be contacting chipotle. Try to avoid this place.

One star for the one kid that works consistently to help the 12 people in line, one star for the food. Kid working the front counter had to consistently go in the back and get help, the person working in the kitchen does nothing but his own stuff in the back. Everybody's waiting in line. Where is the management?
Price per person
$10–20

I like the restaurant and the staff is friendly. My gripe is having to ask for more rice and getting less than half a scope extra. Also burrito always ends up getting smushed up. The pic shows what I expect and what I get. For as much as we're spending for a burrito can they at least TRY to make it look decent and not like balled up foil.

This place is not even busy and there is a long line of mobile order customers that are not tended to. Been here 20 minutes for 1 burrito. Now orders have come out. Manager acts like he's doing something but isn't just lying to people saying it's just going to be a couple mins. Trash
Food: 1
Service: 1
Atmosphere: 1

Rude & disrespectful staff. Waited for the online orders ahead of me but was never greeted or spoken to. When they finally decided to acknowledge my presence, i was made to feel like I was an inconvenience to them. Food tasted old and no cutlery was avaliable.
Service
Take out
Meal type
Lunch
Price per person
$1–10

My pick up orders are always late. Today my order was set for 8pm and was not ready till 8:32pm. I could have waited in the in store line 4 times through by the time it was ready. Also the app asks for tips with service like this
Service
Take out
Meal type
Dinner
Food: 5
Service: 1
Atmosphere: 3

Slowest chipotle in the world. There's a big disconnect between when the app says your order should be ready and the 25 extra minutes it takes them to actually make it. Quality is also hit and miss.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 3
Service: 2
Atmosphere: 2

This location usually gets my order wrong. Yesterday I ordered a chicken salad. When I got home and opened my entree, it didn't have any lettuce! Just the toppings. Because this is at least the 5th time they've screwed up my order, I requested a contact from the manager, and was told they'd be in touch. No one has contacted me.

It takes 10 minutes for 2 people to roll up 1 burrito. They are oblivious to how long the line gets inside that it wraps all the way back to the bathrooms it's ridiculous. They need better managers and way better training. This location is a joke.
Service
Take out
Meal type
Dinner
Price per person
$10–20

waited too long for my food because the manager or whoever it was was too busy yelling at their staff only for my order to be incorrect . horrible service.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1
Recommended dishes
Bowl

They are really skimpy with meat. Do not do a pickup order. If you decide to go to this particular franchise, make sure you go in there and ensure you are getting the quality you are paying for. I paid $17 for a steak bowl with 8 small pieces of steak in it.
Service
Take out
Price per person
$10–20

Every table was filthy and so was the floor so we decided to just get order to go. Four employees hanging around the register while only one was working. Started doing only electronic to go orders while we stood waiting and were told because they were"Paid for already." Bunch of children with no real leadership.

Terriblely lazy employees. They stand around cleaning the place an hour before they close so they can simply waste customers time who come there well before they close, make them stand in line and act dumb when you ask if they are out of meat. They are all just standing around talking while they work so slowly.

As typical, The food is great but when the weather changes and its 45 deg outside the store has the AC on and dam near colder inside than out. All the guest wearing coats and freezing while the staff is hot from the cook line. When you need more customers try making the dining experience as good as the food!

Neighborhood’s recent development 8-) Decent food ,friendly & helpful young staff,clean tables/sitting area & lavatory with a nice decor
Service
Take out
Meal type
Dinner
Price per person
$10–20
Recommended dishes
Pinto or Black Beans, Bowl, Large Queso & Large Chips

I ordered a chicken bowl and my portion sizes seemed to be fair. Unfortunately twice in one week the chips are still leaning more to the stale side. Friendly drive-through customer service. Order was ready on time. Thank you.
Service
Take out
Meal type
Dinner
Price per person
$20–30

This place is ran like absolute garbage. If I was chipotle I’d be embarrassed. 10 people always working staring at the ceiling lost in thought. It’s like walking into a kindergarten class. Obviously the management doesn’t care or at least some of the employees would be working and talking to customers.

Got incredible sick from this location months ago. Kept my distance, cousin came in town picked up lunch despite my warning. (+)Salmonella diagnosis shortly after getting sick from his dinner, kept him out of work for 10 days. Quality of this location has always been off. Sad we love to eat chipotle.

I love Chipotle, but this location is the worst one. Multiple times their POS system was down so they couldn’t sell you food unless you had exact change - also some of the workers give you such a small scoop of guacamole. It’s like dude I’m paying 2.60 for this guac why are you giving a 1/4 scoop

We eat here once a week. Great food and fast. The one thing I noticed at this location was it was a little dirty in the dinning room and overall appearance was a little sketchy. The customer service is very good Here .
Service
Dine in
Meal type
Lunch
Price per person
$10–20

Update, sunday 10/11/22 they were out of both types of steak and chicken with no steak on grill and another 10 minutes on the chicken. Last month on a Friday evening they were closed except for pick up orders, no explanation on door. I'm done with this location, they need better management.

Been to several locations and food is always hot, and fresh including the sour cream, lettuce, tomatoes & Avocado. Staff & cleanliness has not been an issue. Even if you order to go food is well packed & your food doesn't end up all over the place due to containers used. Highly recommend ✅

I'm not sure why this place is rated so low, the staff was friendly, food is very presentable, and my regular chips were filled. Restaurant is clean as well.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5

Both my son and I were disappointed drove quite a beat for a barbacoa bowl. Rice was awfully cold and chewy, and that messed up our meals.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 2
Atmosphere: 2

Big wigs show up one day at this location, the location is running fantastic. Next day I come in to pick up my food it’s like night and day, nothing ready. Orders all wrong, employees standing around with the “I don’t want to be here face” Time for a new manager I would say?

Last night me and my daughter's Want to have dinner there they don't have no heater The whole place doesn't have heater it was 21ﾟ. NOT GOOD FOR CUSTOMER.. Or the employees WHO IS THAT Restaurant open at this time.. I hope the manager read this and fix it ASAP.

Not going to lie and say this place is awesome. I got a sofritas bowl and the guy serving me was acting like the amount of rice was coming out of his paycheck. To say the least, this chipotle is lack luster and the amount of food for the price is appalling.

Ordered online for lunch and I guess since I wasn't there to ask them to actually serve $7 worth of food they didn't. I pushed the meat from the edge of the bowl to show how much is in there. It's not even half full. What did I pay for? …

Order for pick up via the app was supposed to be done at 6:50pm was not given my order till 7:25pm. The guys kept bringing out other orders while mine just sat on the back bar getting cold.
Meal type
Dinner
Price per person
$20–30

I got home and notice no lettuce or tomato sauce was added to sandwich. Then I waited longer because person placed my order in the f-l bin instead of the D or T bin.
Service
Take out
Food: 2
Service: 4
Atmosphere: 4

Everything was excellent. Only drawback is not able to order ahead for pick up.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Bowl

I ordered a pick up order and it wasn’t ready to be picked up even though I arrived 15 minutes after the pick up time. I waited about 20 minutes and it still wasn’t ready. There was a lot of people waiting. The staff seemed to be focused on

There are lots of Mexican restaurants in San Antonio, some are good, some are bad, and some are great. I believe that this chipotle restaurant is one of the great Mexican grill restaurants that you can attend to. Whenever I go to Chipotle,

I give two stars for the cashier friendliness other than that they work extremely slow I feel like they do it on purpose they were talking more to each others then working on making the food and it was super annoying
Meal type
Dinner

The service was fast and the food tasted okay. The brown cilantro rice was a bit dry or undercooked. I ordered the steak burrito and a large drink (and chose the unsweetened tea in the self service drink area). They have Sweet n’ low pink

Waited in line for about a half an hour at 9:00 p.m. because they refuse to let people dine in.. and then they don't put any signs up saying they're out of product.. so when we get to order I ask for a keto steak bowl straight off their

I’ve had a ton of chipotles over the years and I’m the last few months this location has really turned it around. Staff seem way happier and the food tastes so much better. Thank you to Selena the GM going the extra mile today too

The worst run Chipotle I've ever seen. They have mobile order shelves, but they aren't used. When they aren't busy, the mobile orders are made in the back, but when they are busy the mobile orders are made in the main line? More

Really disappointed with this location. I love Chipotle and even worked at a location in another part of the country, so I'm sympathetic towards the employees. However, my visit to this location was terrible and unacceptable.

It’s always dirty in this location. The rice is always undercooked and the prep area is always dirty. Management needs to get better on keep things up to standard.
Meal type
Lunch
Price per person
$10–20

Customer service in this place is horrible. I am a dasher, so they look at me like I have rabies, but I am also a consumer, very different treatment in both capacities, however, both bad experiences.