Before moving out of Charlotte went for a cleaning and checkup. Dentist was awkward and weird. Told me I had four cavities and needed extensive work. Never had a cavity in my life nor problems with my teeth. Not to mention, I would need to put down all of the money my insurance would not cover for these supposedly necessary procedures that day. He wouldn't even do a cleaning until I made this $1,000 payment right them and there. I was in law school at the time and barely scraping by and couldn't afford to put all this money down. "Well, don't you have a credit card you can use?" the staff person said as if I was some kind of leper. I did not. I had to forego the services that were so important my teeth likely would rot and fall out of my mouth this was so urgent. Fast forward, a year later, in fear until I could afford to go to the dentist again. I go to a private dentist where I live now in a very affluent metropolitan area on the West Coast. Not one cavity, no work at all necessary except deep cleaning. I paid after my insurance was charged, received exemplary care and actual concern for me and my dental health, not what I had in my wallet. My current dentist has been in business for 30 years and was appalled by what this dentist advised and how I was treated. He, likewise, shared an industry "secret". Often dentists affiliated with corporate dental companies - like this one - are encouraged to sell services even when not needed in order to fill sales quotas. This was confirmed by the two dental hygienists who work for my current dentist. Each of them previously worked for corporate-affiliated dental companies like this one. They were told they had to sell services not needed by patients in order to fill quotas or be fired, demoted, have their pay cut, etc. Whether this was the intention of this particular dentist or not, he misdiagnosed, mistreated and did not treat his patient with dignity nor respect, but as a potential means for making money.

I was a regular customer up until 2021 when the hours of operation changed and made it difficult to arrange an appointment. Moving forward 2 years, I receive a bill from a debt collector for $65 from city dental. I called several times and left voice-mails with no returned calls. Kept calling and finally obtained a live person. They informed me they sent out a statement 3 times earlier this year (which is odd being 2 years after last appointment) and I "didn't respond." I asked if they had my phone number on file, which ofcourse they do, and instead of a call, they just shoo me to the debt collector. Low and behold I received the debt collector letter without issue swiftly. City Dental would not even allow me to pay the balance and forced me to go through the collector. The dentistry customer service/ accounting department was severely subpar. Dentistry work was satisfactory. But the unnecessary headache proves my decision to leave several years ago was accurate. Major revamp needed in the office.

They did a great job with my daughter. They knew she was had a little anxiety about going today but once we got there she giggled and laughed and really felt comfortable with the staff. Everyone was very friendly. When we left she was excited to have another appointment and is looking forward to coming to her next appointment. Thank you for taking such good care of my daughter. Update 7/24/2023. Still going to city dental and Dr. Walsh and his crew never disappoint They take the upmost care of my daughter and give her the best care possible. My daughters oral health and hygiene has improved %1000 and I’m confident they have made a lasting impression on her. Thank you so much City Dental ! Update ! Jessie and his team are just the best. My daughter really likes him and his staff. They always treat her with the upmost respect and care. She actually looks forward to visiting his office.

I have been going to Dr. Walsh for a few years now. Typically, I don’t like or trust dentists, but that is totally the opposite with him and this practice! The hygienists are top notch - gentle, caring and personable. The office staff is responsive and makes every attempt to fit you in and work with your schedule. They greet you warmly on arrival and the wait is always negligible. Dr. Walsh is just an overall great guy and wonderful professional! He has a great chair side manner and thoroughly explains everything, along with recommendations. I trust him and the practice implicitly. They truly have a patient for life and I highly recommend them!!

I have been going to this dentist office for 2+ years, they are always really nice and provide great service. Today I called to let them know I would not make it due to work and the receptionist that answered was very rude and I was pulling up my schedule to let her know when I could reschedule but she told me to call back and hung up. I called back less than 5 min later and no answer, I called 3 times and gave up. I’m very disappointed because I really enjoyed my service there prior to today, I guess I will be taking my business elsewhere now and no longer recommending to friends and family.

This place gets a 4 star for its poor management with a manager Maria who is incredibly condescending downright rude and who canceled my appointment for a one minute delay and for tough to get appointments- takes 2 months for cleaning. No professional courtesy provided. I have been their patient for 5 yrs. The 8 min policy for later arrivals is strict. Crystal and Mindy are wonderful techs here though and caring. Dr is great . Five star for them. Just avoid their manager.

I got bonding work done on my 6 top teeth and Dr. Walsh did a fantastic job! I initially got bonding done on my teeth 13 years ago, and over time the original bonding became slightly discolored and started chipping - so it was time to get it re-applied. Dr Walsh took all the proper precautionary steps so never felt a single tinge of pain during the 90 minute procedure. The final result turned out great and I highly recommend him for any bonding related work!

From the moment I walked in, I was automatically treated as family despite me being a first-time patient. This clinic has a beautiful and well-kept interior. The front desk staff, dental techs, and dentist were all patient and friendly, and I was given in-depth, holistic care that I’d not received at my previous dentist’s office. While I was waiting, I was even offered water & coffee. I’ll be returning soon! Thank you all so much for the warm hospitality.

If you are looking for a new dentist Dr. Walsh and his amazing team should be who you call! From the first visit, my husband and I knew we had made the right choice in leaving our “old school” dental practice behind. Dr. Walsh has the most updated technology and does not try to sell you on things you don’t need. But will make recommendations and answer any questions you may have. Everyone at City Dental is spectacular! ✨✨✨

I truly had a wonderful experience at City Dental. The staff got me in on the same day due to the pain I was experiencing. The staff is AMAZING from the nurses in the reception area to the doctor himself. Everybody was very professional and extremely charming. Also everyone in the office had a great energy and everybody worked very well together. This is a very great place for dental and patient care.

Dr. Walsh and his angels are amazing. I always have a good time when visiting City Dental. When I have anxiety about a procedure they always go above and beyond to ease my fears. My favorite hygienist is Crystal. She is a true gem. She is always happy and friendly. Crystal is very knowledgeable and she will leave your teeth SQUEAKY SQUEAKY clean.

Best dentist Ive ever had, and wonderful staff. Maria in billing is always on it. Dr. Walsh is excellent at what he does down to the smallest detail and he communicates well. Takes good care of his patients. I don't say these things lightly as I have never liked any dentist before. Keep up the great work! Glad I finally found a place I can trust.

City dental is great and highly recommended! They are thorough and take the time to make you feel comfortable. City dental takes the time to get to know their patients and make sure you understand what is going on with your dental care. I tried another Charlotte dentist before I went to City Dental and I regret the waste of time and energy.

I was very happy with my experience for an annual checkup and cleaning. Isaac at the front desk was so helpful and welcoming. Crystal did an amazing job with my cleaning, and the dentist was very thorough in her inspection. The office is well organized, clean, and inviting. I look forward to making this my regular dental clinic.

I found city dental through an old employers insurance website and have been going back since. They are ready for you 30 seconds after you walk in, they do a great job, and are conveniently located in Charlotte. I have truly no complaints about City Dental or any of the staff or dentists.

Jesse Walsh is the best! I have been seeing him for as long as he has been there! He always takes care of me is very meticulous and doesn't excellent job. I could not ask for a better dentist whether I have to pay or insurance pays! I will never change until he retires!

Great team! They make you feel welcome, are very accommodating and do an amazing job! I am very anxious when it comes to teeth and my dentist made sure to find alternatives when treating me to not trigger my weird phobia, no judgment! Absolutely recommend!

Love this dentist bc the staff is amazing and the doctor is great. I appreciate when the entire team is focus on preventive care rather than performing procedures. It really gives you peace of mind. I would hardly change dentists base on this principle.

They were clean and concise by walking me through what they're going to do and how the total was broken down. They also answered my questions and gave their professional opinion on what I should do next. Looking forward to my next check up!

Dr. Jesse Walsh & his team are the best! I would agree with other reviews...in and out quickly, great service, and location is key to schedule around lunch so you are back in time for work. My 5th year going and couldn't be happier.

Always such a great experience at City Dental. The whole staff is so friendly and always respectful of my time. Dr Walsh has a great team! Not to mention the very convenient location in Dilworth. Would recommend to anyone

The BEST cleaning I’ve ever had. Isaac at the front desk is so kind, and helped me get all my paperwork ready; and Ellen gave the most detailed and helpful advice throughout my cleaning. Everyone should visit!!

I had a fantastic experience. Ellen, the dental hygienist was thorough and Dr Walsh very knowledgeable. Isaac in reception was helpful in making an appointment. It was an overall good day.

These guys provide top-notch service! Professional, friendly, and efficient. Modern facility, punctual appointments, and a great overall experience. Highly recommended!

Mindi is a great hygienist. She does an amazing job cleaning. Dr Walsh is the best to give a shot ever. He did a painless root canal and pulled a tooth like Superman!!

Love this dentist! Super nice staff, do a great job, super clean, organized, & dentist always checks teeth. Very reasonable prices too! I drive across town to come!

Staff was incredibly friendly and professional! Office is super nice and as someone who sometimes is nervous about the dentist, I felt extremely comfortable.

Everyone at City Dental was friendly and helpful. My hygienist, Crystal, was wonderful - she was efficient, kind and made the cleaning totally painless.

Great experience at City Dental on my first visit, awesome job with exam and cleaning, thoroughly covered everything including reviewing X-rays with me

Best dentist I've ever been too. Very clean, prompt, and friendly. Great vibes all around.