Generally pleasant staff and Clarks return policy remains exemplary. However recently when I returned a school shoe when became unstitched after only 3 months of use the store manager was abrupt, terse and generally unfriendly. While she did not hesitate exchange for a replacement I sensed her impatience and like she was irritated just having to serve me. Although the junior staff were friendly the overall experience was cold and impersonal.

Took my son for shoe fitting ,the member of staff explained why my mother could not come in the shop with myself and son due to restrictions on numbers inside the due to covid-19 .she explained this would make the queue move faster,Which it did while my mother had a cup of tea in costa next door .☕

Picked up a pair of shoes. I knew what I wanted paid for it and then left. The Assistant didnt acknowledge me as I entered the shop. I was the only shopper in there. As a local retailer there sales item is a little expensive and they need to reduce their prices in order to bring customers in.

Due to current restrictions you still have to queue up outside. Visited the previous week, seen the queue and wandered on but could get in easy this time. Staff were very patient whilst helping my son decide school shoes and managed to keep a smile. So a happy experience all around.

We went to Clark’s Worcester park last week and the staff were very friendly and helpful especially Amy she helped us to find the right shoes and size for my special need son Thank you

The lovely staff could not do enough for me to find the perfect fit. If they don't have your size it's absolutely no trouble to order it in. Thank you once again.

Asian woman couldnt speak english properly very poor communication standing without assistance for 20 minutes manager did not help. …

Very busy and seemingly understaffed but did their best to help get the right fit for the kids and were polite and courteous.

Had very good service for a shoe fitting for my impatient son, very helpful staff but shoes were on the pricey side!

Good choice of shoes for all ages and sexes and especially good value during the sales . Staff very friendly.

Went in to collect shoes ordered online. Served by 2 lovely, friendly and helpful sales assistants

The choice is standard but a polite personnel.

Good service , good quality and good sale

Best quality for the price. Comfortable

Small but really nice helpful staff

Such a welcoming and helpful store

Queuing system did not work.

Very helpful, very friendly.

Always fine shoes there.

Good helpful service

Amazing as always

Value for money

Great service.

Great shoes