Helpless. I went there 2 times and the customer service staff are terrible. They did not even tried to help me. My account is not linked with my phone number. Someone has paid me via phone number, of course the money gone to someone else's account. But they said my account was linked to my phone already... So where is the money??? They should notice this. I call the bank but this time they said my phone number isn't linked to my bank account but the phone number has already registered. It's clearly not my fault at all. They should responsible for this. I wanted to talk to the right person but I got no chance because of the customer service staff they thought they know everything. Terrible terrible

When you go with a query about missing money, perhaps due to a system error, they treat you with an air of superiority, they respond quickly and they don't even bother to patiently explain and show you whether or not you are in error. Sometimes there are a series of events that can cause a system error! HORRIBLE ATTENTION. All the common are the same. They are always in rush but for other thing, not for helping you!!

The change machine at the Liverpool st branch was broken and I was directed here. Change machine also needed refilling. Took half me half an hour for a simple errand. Staff were lovely. My ire is toward whatever “efficiency expert” that decided that bank tellers can no longer easily swap notes for coin change. I just find this kind of corporate bureaucracy infuriating.

Grumpy ms. Gusnany. Please show your clients respect and patience. Very weird customer service. Also we asked a freebie because we opened an joint account and she told us that she can pour her water bottle in sink and give it to us. I hope she had some shame, while telling that to us.

Very helpful and easy process. Friendly service. My 2 friends just arrived to Australia and needed a bank account. Normally you have to have a phone number to process it. But Elina and Amanda made it so easy for us. Thank you so much. All 3 of us are appreciated your help. Keep it up!

Change and Deposit machines are always broken. Service is quick and you're looked after quick. Staff are excellent. If you're going to put in machines to handle stuff people can't and employ less people to make big profits, then make sure they work, every time, without fail.

Went to swap a $10 note into $2 coins so I can do laundry and was told not possible because they only had two $2 coins left in the whole entire bank?!! Since they only had two out of the five $2 coins I needed I will be fair and give this place 2 star rating.

I went to open an account, and Victoria Mu, the staff who responded, was very kind. Thank you for her easy-to-understand and detailed guidance. Victoria, who also guided me at the bank entrance, was really nice to me and she gave me the best service.

The best commonwealth bank in Sydney, I had really bad experiences with other branches and this one really impressed me, Alex T helped me to open my account in just few minutes and showed me everything I had to know about the app. Great place.

I came in yesterday while they were very busy. I had some issues with my account and didn’t feel comfortable trying to fix it over the phone or online. The staff were very helpful and attentive while looking after me, and although they were

They saw me even though they were about to close. The teller, and other staff member (manager?) were incredibly attentive & went out of their way to make things as easy as possible for me. I can't recall having a better experience.

I never had good experience whenever I visit a commonwealth bank branch but this branch particularly surprised me! The staffs on 18/12/18 are all super friendly especially the guy at the teller. Thanks guys!

Cash and coins deposit machine always broken. Ask them if I can deposit through the teller. They refuse and send me to another branch. The change machine always broken and run out of changes as well.

Atm took a weeks pay at 4am. Can’t get through to bank via direct branch line or commonwealths help line. At this point the atm has stolen $840 and the bank has not even picked up my call. Disgusting

I was served with Tuyen today at world square branch commonwealth and I was impressed with her commitment and customer service. Tuyen you are amazing keep up the great work …

Very rude and poor customer service. No respect to people and new customer that trying to open new account. These kind of service that makes people changed to other bank.

Customer service are so rude. Rushing and keep talking to other employee, not available when we needed help. Asian guy with glasses Work on Monday around 3.30 pm

This brench always provide an excellent service especially Alex , he helped me to organise my term deposits withdrawal in under 10 minutes, what a professional

I was assisted by Thoedore and experienced one of the best customer service. He was consistently very helpful and accommodating until he gets the job done.

Best branch I’ve ever seen. Staff is very kind, especially a girl called Tuyen helped to me and my friends lots of times as soon as we get a issue.

Very bad service, we come at 4 and that guy talking alot inside. He came to me they gonna close, come on its 4.13. very bad experience

Diane is so nice. I was nervous because I ‘m not a native English speaker but she helped me open my bank account and explained kindly.

Very aggressive staff from the beginning to the end of the process I strongly advice you to go to another branch

Excellent customer service at this branch. I dealt with Jenny who was professional, friendly and helpful.

Most of the atms are faulty and don’t work. It’s usually a hit and miss. May be you get lucky!

I entered the branch 3:50 and the staff was really nice, solved my problem on her extra time.

Customer service is so rude!!! Asian lady work on Thursday afternoon her talking very bad!!

All the time, I saw welcoming staffs. Teller was helpful with big smiling.

it's so bad. I strongly advice you to go to another branch.

rude customer service the chinese guy…